Airtel Complaints & Reviews

I have selected the channels as per trai, but it didnt get implemented on 1st feb, when i contacted customer care, the customer care says trai hasnt implemented it yet. It seems the airtel dth are fooling customer. Trai should seriously look at the schemes they have implemented as the dth companies continue to fool customers. Really bad experience with airtel dth

In dec 2018 i called airtel digital for the pack they replied last date is 31st we will inform after 27th jan. On 27th i select my pack and sms generated code to their 54325 number. I got confirmation sms that thank you for selecting pack but after that on 31st i receive sms about to select the pack again i called up them they said again you have to do. Same thing i done on 31st jan and 2nd feb but still my pack is not updated and i am not getting any type of help from tairtel side only they are sending the sms saying select your pack otherwise they will automatic change to closest value pack. On 2nd feb i talk with their senior but still not got any solution.
Cust id :[protected]-001

Hi sir,

Actually i recharged online (To my airtel sim) on 03/02/19 for rs 199 at 9.25 pm but it didn't reflect in my balance so again i recharged online at 9.31 pm for rs 199 but my bank balance got deducted twice (199+199) of rs 398 so i'm paniced whether i'll get refund from airtel of rs 199 because of twice recharged or will the pack get transferred to the next month or will my current gb is going be 3gb per day because 199 recharge service is 1.5gb per day soo will it get doubled? And after a lot of sruggle i got this platform plzzzz slove this i need the confirmation so that the extra 199rs recharge how's it calculated!

Thank you

I have recharged dth registered with mobile number [protected] today with rs. 210 at 3:30 pm.
1. I have requested for new pack at date 02/03/2019 at 5:00 pm.
3. My balance is deducted rs. 15 for today already but after four hours still pack is not updated.

I scanned the generated qrcode and sent it to "54325" : "it says keyword not defined".
After that i sent it to [protected], but pack still not updated after four hours as it said by customer care executive.

Sir i have recharged my airtel mob [protected] on 01 feb 2019 with an amount of rs. 46/- and it was deducted against hellotunes charges. On receipt of sms i responded quickly and stoped this service immediately. I didnt use this facility but amount deducted not refunded after complaints through my email. This company deducting crores of rupees from customers illegally. So i request to carry out a facts find by the govt agencies regarding unnecessary harassing the customers and looting their money. With regards.

My airtel customer id is [protected]. Im in mysore city. My airtel dth connection is in the nameof my father p s periyasamy. I have changed my airtrl dth package on jan 31 through my airtel app. All myother channels have bern suspended since feb 1 but my new channel package has not been updated yet. Its now 48 hrs since the service provider has stopped all my channels. I have balance more than 300 in my account. I have called the customer care three times. I was asked fr 24 hrs time maximum for the updation. Its already 48 hrs now. Im also not able reach the customer care executive. I have tried the whole day. Above all this airtel has deducted the money for the two days which there was no service at all. How long should i wait to get my channels working??? I have also sent a complaint e-mail to the airtel people. Still no response.

Airtel has not given any details and even the accounting details are not available.
I feel really disappointed with the service. My charges have increase and the channel numbers in my package have reduced. I failed to understand the trai rules which says the charges would reduce but in my cas it is other way round
Number of channels which i used to see have been reduced and the tariff has increased for less number of channels???

After trai new rules, i have choosen even 3 times my new package and channels list via their my airtel app, but till now no one is activated and money keeps on decreasing from account.
I have called on 12150 no. But call waiting time is more than 5 minutes but even waiting for 20 minutes no one answered..
I am tired from airtel digital tv..
I have choosen new pack 1 time on 31 jan and 2 times after that..
Here i m providing 2nd time choosen proof..

My amount 4100 rupees are deposited with the airtel company but since morning i am trying my best to get info regarding my balance @my a/c executives were not giving proper response i feel i am being cheated as my amount is lying with the said company & time & again they arte saying my monthly pack is 894/- but none of my tv is showing me channels message is due to low balance hardly i get time to watch tv except sundays today i thought of enjoying odi ind vs newzealand but all in hopeless
What should i do now? They put my call on hold make m, e to wait for 20 20 mts & then disconnercts call
I want severe action against company for not helping me

I have port my airtel sim ([protected]) from mumbai to maharastra on date 21jan 2019, now old sim is dectivated and i have inserted new sim and validation is also done for new sim, but sim is not started after 5 hrs and during varification cumtomer care told me it will activiated within 30 min and after 5 hr i have called customer care but they told me your sim will activate after 24 hr we cannot resolve your issue from here and we can not do anything for now, i am totally helpless because of your bad service. There is no help from customer and store also closed because of sunday.
I dont understand why airtel deactivate my sim on sunday if they can not support on sunday, it is very unathic behaviour from airtel side.

As per trai rules, i have selected the channels on 28th january 2019 which i got reference id #139972. Still my tv got blacked out on 2nd feb 2019 at 3 pm. Once again i selected the channels using channel #998 and send sms as per instruction using qr code. Still it's been more than 24 hrs tv got blacked out. Customer care is been saying it will come with in 2-3 hrs.

Network is so unstable. When I am talking in call, or watching a video or playing an online game, it suddenly stops or disconnects because of your ### network. And it is not just my sim or phone, ny dadand aunt use Airtel too, same thing happens with them. Network is bad in our area, please fix it. I have complained before but no action has been taken. Airtel promises stable 4g network everywhere but in reality condition is so poor. Not only in our area, I have seen dissatisfied Airtel customers from all over India. This is misleading and possibly illegal. Shame coming from such a renowned company.

I would like to say you that I reachrge my number [protected] of RS 399 debit on 27 Jan from my SBI account . .
And I also talked to my bank they clear that payment has been debited to merchant .
And here I am sending my complaint number of SBI UH 65498017.

KINDLY REQUEST U TO SOLVE MY PROBLEM
URS PRINCE

After i designed my own dth pack with trai's web site and when i tried to make the same pack with airtel web site, it was found that the bouquet of sony happy india sports+english hd 50 was missing from their selection list. Instead, they have provided sd version. The same pack is available in trai website, sony site as well as other dth provider. By listing sony happy india english hd and sony happy india sports hd separately, they force us to pay rs.20+ more. Sony happy india soprts + english hd is the better value pack.

Hi-Yesterday I got my airtel digital TV (HD) recharged with 700. But channels are not coming I am getting an error code 6 with message your account is suspended due to low balance, everytime it is telling me to recharge. I have already contacted customer care for 4 times since yesterday, everytime I have to wait more than 15 mins to get connected and they are always assuring me that they have refreshed and it will come in 30 min. Already it’s more than 24 hours and the issue is still not resolved. I am irritated and frustrated with such a poor service as a took connection. I suggest airtel guys to do something about there digital tv and services because I as a customer can’t take this kind of service when you are taking money from me in return. Avinandan Ghosh

Dear sir
I am facing big issue of network from last 7 years in my home. I stopped using airtel between that but recently my company number [protected] was ported in airtel l thought problem will be solved but it never happens.
I complained in airtel and after that their technical person came in my home he says that we are getting 2g speed in my home. He also agreed with our problem and told all about to airtel. But still i have never found any resolution from their team.
Monday to friday i don't have problem because in that time i work in my office and there is no network issue but on saturday and sunday it is very difficult me to download any image video or browse any link when i am at my home.
I request you to tell airtel about this and give proper solution and also i am demanding of compensation because they are not maharashtras fastest network as they says when we start conversation with them.

Regards
Dharmesh mishra
Manorama nagar thane
Mobile [protected]

Airtel money fraud has occurred. Rs 3469/- has been deducted from my Airtel wallet over 3 transaction.

I tried to raise to Airtel customer care. But no use they ask me to complain to cyber police station.

Kindly help on this.
These transactions happened on 1feb 2019.

You have paid Rs.1, 000.00 using your Online Card at TECHPROCESS PAYMENT SE MUMBAI IND. Avl Bal Rs.2, 469.00. Txn ID[protected]. Complete wallet KYC at www.airtel.in/5/apbbnkkyc

You have paid Rs.2, 400.00 using your Online Card at ZES*MOBIKWIK NEW DELHI IND. Avl Bal Rs.69.00. Txn ID[protected]. Complete wallet KYC at www.airtel.in/5/apbbnkkyc

You have paid Rs.69.00 using your Online Card at ZES*MOBIKWIK NEW DELHI IND. Avl Bal Rs.0.00. Txn ID[protected]. Complete wallet KYC at www.airtel.in/5/apbbnkkyc

I have recharged my mobile number [[protected]] through net banking for rs. 399 on 2nd feb 2019 and received an sms with transaction reference [[protected] ]and airtel1/del/prepaid txn#[[protected]] of rs. 399. Bank transaction was also completed successfully but my mobile is not recharged. Till now i got no message regarding the recharge, although the amount has been debited from my bank account.

Regards
Manivendhan. M

Customer id [protected]-001.

Pathetic response from airtel dth in implementation of new plans submitted to them well in advanced.

Even to the regular and old customer of almost 10 years or so. No wonder if they loose their market share if continued in this fashion for long.

They are insisting their plans over customers selected plans and not confirming selected plans even after deadlines is passed. They insist on recharges without letting customer know his selected plan and monthly outgo.

This is openly non compliance of trai's guidelines and rude behaviour towards customer complaints.

I urge trai to intervene and take stern action against airtel dth service provider at the earliest.

Regards,
Ajitsingh chaudhary
Customer id [protected]-00

Hello,
I have already selected my package before 31 jan, 2019 and still my pack is not activated, even my channels are also not available not a single channel is working. They disconnected my services since 2nd feb 2019 around 10 am.
At first they said i have not enough balance and once you have balance then within 2 hours your package will switch but it was not activated and since then i called 6-7 times but they only give me time.
When i request them for disconnection of my service they told me that they will not give me refund all my amount will be dissolved.
I don't understand what should i do in this case.
My registered a complain here is my complain number 85646465.
Looking for solution.