Airtel Complaints & Reviews

At the outset i would like to have clarity on mobile recharge tariff. I was informed an amount of rs.35/- (28 days validity), recharge is mandatory to retain my mobile number and in spite of this i kept on getting messages to recharge before the expiration of validity. And when i recharged with rs.35/- on the given date the recharge failed & i am yet to get the refund. But my concern is that airtel insisted me to have balance even to call their customer care which sounded ridiculous because i had recharged with rs, 35/- on the same day.

I feel the consumer is always misdirected with regards mobile prepaid recharges.

Hi,

According to new rule i choose new package and sent request to air tel on saturday[protected] and from saturday itself my digital tv not showing any channel. I complained about it to customer care but no one is serious. Daily my account balance is reducing. They are saying they are facing technical problem.
What the hell is this. My airtel account number is [protected]

Since the new regulations of being able to choose your own channels the airtel dth service providers are being most unhelpful and doing delaying tactics. Probably they want us to choose from their regular packs and due to this since last week we have been unable to view any channels but even though i have recharged twice the balance on a daily basis is decreasing. My dth no is [protected] and registered phone no is [protected]

Was paying rs. 172 for only 10 malayalam channels.7 english news and business channels. This is because i have netflix, so movies are from that.
After the current pay only for channel for selected channels, cost is only rs. 97 but with an additional rs 130 claimed as base charge plus gst, total works out to rs. 254, an increase of rs. 82 or 47%.
I can understand paying a minimum charge (Say rs. 100) to any service provider, if selected channels selected are less than the minimum charge.
However, airtel has added rs. 130 over and above cost of channels selected. Airtel is thus violating the very intent of the new law which wants to reduce the burden on the consumer, while being fair to the service provider.
Airtel is by this action, unfairly and deviously profiting, from this change. The rule must specifically state that if the cost of chosen channels is less than rs. 100, the minimum charge of 100 will be applicable.

Sir i used airtel digital tv l recharge my pack for one year on october 2018. My tv channel 200plus & validity period 25oct2019. Now 1feb 2019 company cut my pack validity30jun2019 and chanal. My airtel digital tv id [protected].&[protected]. I complaints many times to airtel digital tv customer care he said that trai rules i can't continue your one year package but my problem not solved please help me

Dear sir,

We are facing network issues, we tried connecting to airtel customer care through emails for nodal officers and we not getting any solutions till now, its been 3 months since we are facing this issue, the calls are getting dropped and not unable to use 4g network, we are requesting to look into it and take the action against this problem.

I do want to know the details of my air tel prepaid connection. I need the whole details about the what's app messages, whats app calls, whats app chats all and deleted messages, contact details also. All incoming and outgoing calls with duration of time. Details of missed calls with date and time. I am in a situation to prove my innocence before others, i do want to know the detailed information of installed and uninstalled apps. Please accept this as serious application. Please take an immediate action at most consideration, with immediate effect. Please provide as much information as possible.

I want pf amount immediately and it is very very urgent, there is father name mismatch, i submitted my docs properly but now it is showing wrongly entered.
I tried to modify but not changed
Please help in this by resolving my father name and withdraw my pf amount.
I tried many time for this please sort me out. There is no particular process. If i send docs there should be company sign and seal. Please help me as soon as possible

I am a dth user of airtel and i have submitted my selection of desired channel pack well in advance as per trai system. I have received a confirmation from airtel also. (Ref id 157544)

My airtel dth id - [protected]-001

Issue is from 1st feb all channels went vanished and today is the 5th day still unable to fix it. I tried contacting customer care for more than 60 times. But they knowingly not answering any calls.

Again i had 200 rupees in my account on feb2019. Day by day amount id deducting by airtel for not providing any channels. Kindly resolve this issue.

It seems airtel company doesnt made any preparetions for customers for the new trai rule can say neglegence.

I have changed my airtel connection from prepaid to postpaid on 1st feb 2019. I have taken 799 plan in which i can add my family members. At the time of conversion it was nowhere mentioned that i cannot add airtel numbers which are not in my circle (Karnataka). So the postpaid plan is of no relevance for me as i cannot add my parents. After i visited store (Indiranagar) bangalore they told to write a mail to nodal officer karnataka. I reeceived the reply of mail which directed me to again go to airtel store near me and give pasport size photos, address proof etc.
But after reaching the store they directly told that they cannot convert the connection before one month as no bill is generated or i can downgrade the plan to 699.

This is a clear case of harassment from airtel as even if i am not getting the benefit of the 799 plan i have to pay one month of bill forcefully.

As per trai policy we selected required channels and also payed amount advance. But they not changing the channels and plans what we selected as per trai policy.

They charging high and not ready to change the plans.
I tried to contact customer care 100 times. Most of the time they are not attending the call. When any one attended they are replying carelessly and no idea about anything.
Such poor response from a reputed company is very very sad to the customer.
To get a line in customer care they are waiting hours and hours. And some times taking days.

Very shame to airtel.

I have been trying to change my registered number almost 5 times now since past 2 years. I m unable to choose channels as per trai. Coz it keeps sending otps to my old number. I m planning to change my dth operator coz of your incompetence. Hav also visited your branch office in nalasopara. Howver issue is not yet resolved. They seem to have updated my new number.. However wn i check my account on tv it displays the same old number.. I have also registered numerous requests with customer service dept on phone.. They have not helped me either.. I had no idea that changing a phone number could be so difficult. Also changing it online is not possible.. It says can't update it now try later.. Have tried this almost 5 times at different times.. My user id is [protected]. Pls revert for further details i[censored] wish to keep me as your customer.. I have been with u for almost 5 years.. This reason to discontinue ur services is very unfortunate..

मेने Airtel digital TV को कई बार call कि परन्तु कई मसक्त के पशचात् customer service representativeके पास call transfer की गई परन्तु उस से पहले ही Airtelके द्वारा call disconnect कर दियागया और मेरे 10rupee कटगये उसके पशचात Airtelके द्वारा callको holdपे रखा गया और फिर Airtelके द्वारा call disconnect कर दियागया और मेरे 20rupee कट गये . कृपयासहयोग करे

A cug connection of 16 nos was taken in airtel, trichy, tamilnadu for the relationship no. [protected].
Out of which one mobile no was activated with "international roaming daily limit pack benefit 649with ul incoming nrc", plan offered by airtel just for 4 days in august 2018. But the company though disconnected the service rightfully after 4 days, has activated for a few days in september and a week in october and nedarly 10 days in november and nearly 15 days in december and january on their own without any request from the customer. Though the company activation policy says that the activation can be done through
1) the airtel website,
2) myairtel app
3) customer contact centres, the customer has not at all given any request through any of these modes. The airtel has been periodically charging for several thousands on every month billing.

The outgoing facility is barred by airtel for all the 16 nos for the wrong billing they have made one user in the cug. Such an action of the airtel in withdholding the call dialing facility in all the 16 nos is unfair and unjust esp when the problem is on their side.

Though a dispute through email was raised on various occassions, none responded from airtel.
A complaint to "nodalofficer. [protected]@in. Airtel.com" and "[protected]@in. Airetel.com" and to the appellate authority @ "appellate. [protected]@in. Airtel.com". Leave alone the resolution of dispute raised to them, there was no system to send an automated acknowledgement of email complaint to those official email ids of airtel.
Even when a small time companies can afford to send a automated response of acknowledgement of complaiants, why a national carrier like airtel could not give such facility. It only shows complete lack of respect and sincerity to the grievances of the cutomers by airtel.
No officer of airtel, in tamil nadu is willing to talk and involve themselves to address the issue.
Rajkumar
[protected]

I team,

1) cheated 4-6 times for not accepting my port request & didn't replied me reasons for not porting (I have all port details & visited airtel store to change my bill plan, but without letting me know the reason airtel was the reason indirectly eated my 4 months bill)
— which caused me to pay bill almost 2000 rs/-
2) multiple times i have requested to port, but no reason why it was not done & no mail updates.
— which caused me to pay unwanted & forcefully amount 2000 rs/-
3) 20 day back i visited my nearest branch i have asked to put only lowest bill details.
— but with my permission airtel forcefully again sent me unwanted bill around 400 rs/-
4) and now airtel keep on calling me & unwanted & forcefully asking me to pay bill.
— this time i would like to left my number, because if want t continue i have to pay unwanted & forcefully bill changes (Which gambling repeated charges i have to pay!..)

I request some one please help me from this cheating.

Thanks regards,
Parameshwar
[protected]

Sir, in the above reference i request you that my air tell dish pack channel zee buissness is stopped without any notice for which i have already paid the amount. Now i have tried to contact them telephonically but not able to connect, than i sent the email to them three times but no response neither my channel is started. My customer id is [protected]/001. So i request you to look into this matter thanks.

Yours faithfully

Kamlender singh

Hno 139/2 thakur house bhuppur, po paonta sahib
Distt sirmour, hp
Pin 173025

Sir i have recharged 250 rs for airtel digital tv on 3/2/2019 but till now (5/2/2019) iam not able to watch tv channels including free channels i spoken to airtel customer care service several times but nobody is responding properly
From the past 3 days iam feeling unhappy and mentally disturbed.
My customer id-[protected]
Last recharged on 03/2/19
Account balance-214rs

Dear sir in month of december i got a cal from customer care regarding prepaid to postpaid which i rejeced and on that weekend i received a call from agent saying he ahd came for address verification for post paid conversion of my prepaid number, on receiving cal i rejected for conversion and sharing my information and on jan 6th 2019 i had recharged my mobile number with 448 plan, but on this morning i. E 5th feb 2019 i received bill generated on my number for sum rs.474. My jan 6th recharge amount of 448 transctn no is[protected].
I question how can you airtel convert my prepaid to postpaid with out my consent.

Respected sir/madam

Sir by mistake i have recharge wrong dth no amount 230 on previous day lots of mail send to company but there are no reponce please help.
Wrong vc no -[protected]
Right vc no - [protected]
Last digit by mistake please help.
Mob no [protected]
Transaction id[protected]
Please help as soon as posible.

My airtel mobile number as mentioned above was deactivated by airtel company due to some reasons. So i want to reactivate my mobile number. I have contacted trai several times but the problem is not resolved after many attempts. Many attemps were done to contact customer care of trai but i was not satisfied with customer care. Pls do solve my problem as soon as possible as its my personal number from last 15 years