Airtel Complaints & Reviews

I have been complaining o[censored]nable to use data on airtel frequently. It has been so many months now. But they deny to fix the problem. They are not even ready to understand. I hv spoken to one of the supervisor but he said "6gb data use karna mazak nahi hai". So are they doing us a favor? It is quite frustrating to explain them on the email as well. I hv recorded the video pls chk the attachment. It is a mental harassment

Mob: [protected]

Sir/mam
on my number [protected], i have accidently recharged amount of 399 which is not currently useable due to this being a 2g sim and also not currently in use .So i would like to request a recharge refund to my icici bank account
operator reference number is[protected].recharge was done via paytm
thank you

As per TRAIL rule I have selected the channel required. Yesterday around 6.20 PM entire dish connection was disconnected and it show error code 4.When I contacted Airtel customer care they informed it will take 48 hrs to resume channels. As they are updgradting as per new TRai plans. No intimation is given to customer before doing such upgradation. Very poor response of Airtel service... Really feedup with the service of Airtel digital...

Respected sir/madam,
I am living in abroad and my family using airtel company's prepaid connection with no. [protected]. & i want to know the incoming & outgoing details and call duration time for this month (January 2019) its very urgent so help me i am very thankful to you if you send as soon as posible
Plz send my detail's to my e mail id...
Pathilakshmi. [protected]@gmail.com
Airtel number: [protected]
Thanking you.
Yours faithfully.

Hi,

My airtel number is [protected] but the sim card doesnt seem to be working here (In the us) as it is not able to detect the local us network, can i get some help as i need to be receiving msgs, else there is no point in having an india number, when i bought the sim card i was told that it would work globally, this needs to be reolved at the earliest. I have tried selecting the netwrok manually and in automatic manual.br...

My name is Tanvir I chose the pack on 1st Feb 2019 and submitted it I got the message within 48 hrs your pack will be activated. On 2nd Feb 2019 my connection is cut off. I called the customer care I was told your connection will be cut off for 48 hrs or else you will have to take our recommend pack. What is the use of TRAI which the government has issued this fraud company is doing like this my id is [protected]

I initiated a recharge of Rs.65 for my airtel prepaid number on 2/2/2019, the amount had deducted but not recharged.my transaction id is[protected], transaction had initiated and payment also done but not recharged.I request the refund or to recharge my number as early as possible.And the airtel customer care is also not supporting with this issue.

Hi, airtel has charged on my post paid bill around 376 rupees for using the services of 543212 (Which we haven't used this service. I am in a plan of 99 and after adding the above unknown charges and other call charges i got the total bill of 701. I wonder by seeing this bill and called the airtel customer care service people. They are not ready to investigate on why this bill was charged and also not ready to show the proof o[censored]sing this service by us. I have the call logs of that particular day in my mobile when i said the same to airtel service people they are simply saying that we have deleted the logs, then i asked them to escalate this case and start the investigation on what was happened. I feel very bad that this people are charging illegally and making our money and time waste. I need justice for the above and want to clear whose fault is this.. Regards, [protected]@gmail.com

Hi,

I had my international roaming activated on my card since 2013. It was working fine all this time until last month. I had enough money on the card but now, no messages and no calls on this number. I have all my india accounts, ids configured with this number and i need to keep it active.

Please suggest if there is a way to re-activate it?...

Amount of rs 360 was received by airtel staff along with a receipt of payment. But the payment is still pending and airtel customer care is saying no payment is received.
No update on my airtel app.
No track of payment.

I have visited the store two times but the resolution is unsolved

The airtel staff is rude

The transaction was made on dharampura bazar branch of patiala.

Thanks,

Akshit puri

— forwarded message —
From: rohit khanna
To: [protected]@airtel.com ; [protected]@airtel.in
Cc: [protected]@airtel.com ; "[protected]@gmail.com"
Sent: saturday, 2 february, 2019, 8:31:35 pm ist
Subject: truly un happy with customer care, un trained customer care executive, supervisor and floor manager chandra kant bhan

Rohit khanna
[protected] / [protected]. [protected]
www.rkifm.com
Email — [protected]@yahoo.co.in
[protected]

I recharged my account on 2nd feb 2019 with 200 rs, even though the amount is showing in transaction history it's not visible in the account balance.
I am unable to select new channels using trai regulations even on website or mobile or dth tv.

I have no option of changing my current backpack or selecting channels anywhere and even your customer care number[protected] is not working.
I left with no choice to reach you out via mail.

Help me out here please i want to select particular channels now.

Hi,

I have recharged my airtel number +91-[protected] with 3998 pack today[protected] and then I came to dubai( UAE ) then I was able to use my data services but I can not make any international calls or receive any calls.

Please help me with this issue as I seem to have lost all faith on Airtel .

You can reach me at +[protected].

Either fix issue asap or refund my money.

Thanks

I lost my sim recently, to deactivate the sim i called the customer care, we gave every detail which need to deactivate the sim, at the end of the call i asked couple of things about the sim deactivation, but unfortunately i got a bad response from him, he told me that "he will decide weather the sim has to be deactivate or not". He was really rude and i'm really disappointed after his response. I'm from kerla specifically from calicut. I called him at 2/2/2019
5;35 pm we talked about 10 minutes. I thought i should leave it but somehow i thought it will be better to inform someone who is responsible for this

For a us trip, i needed a pack just for emergencies and not the whole trip. So when airtel consultant called me, i inquired about the packs.
The agent told me about the daily plan.in that i was told that i can get incoming messages and can see the incoming calls for free. If i pick up a call, or use anything from side (Calling, sending a text or internet), then i would be charged for that day.
I then asked him that if i use it for one day and then not use the next day will i be charged for next day as well? He said no. The plan is only charged when you use it.

Now, i get a bill of 9700! And i have been charged for each day my phone was on. On calling the airtel customer care, they say the charges are valid and that it was mentioned on the call that it is an auto-renewal plan.

And also, it shows on my bill that i used small amounts of internet everyday. Internet was off in my phone the whole time. Before leaving for us, i reset my internet usage in my phone, and my phone shows 0 bytes roaming usage, but still the billshows few bytes usage every day.

So one time they're saying that it's autorenewal, if you switch on, you get charged for each day. Then they say, that you used internet, that's why there are the charges. They're not ready to listen and accept their mistake.
The only thing they're saying is that these are valid charges and we cannot help you.

My airtel dth connection id is:[protected]. The service to this tv has been suddenly disconnected despite heavy credit balance in my account and also despite my having given clear list for opted alacarte channels on 30th january, 2019 itself - which also stood clearly acknowledged with their request id:199727 on 30th jan. Itself.

I am contacting them on their 121 customer care number but to no avail. Sent them email too. No relief yet.
Please help.
J l seth
36/73, punjabi nagh (W), new delhi - 110026
Mob: [protected]

Dear sir,

I have recharged amount of rs. 399 to the number [protected] on jan 23 2019 through airtel payment money bank for my mother mobile number ([protected]). Till now amount not added in the recharged number of rs.399 in main account but only added validity. Its related when i call to customer care especially mr. Lal prasad not responded properly and he was afraid to giving line to his superior for asking about my request.

My question is, clearly given in rs.399 category stating that unlimited local, std and roaming calls with 1 gb data and 100 sms/day +extra 10gb for 84 days. So as per above mentioned this 399 must add in main account. Why not added??? From the above you (I. E) airtel not mentioned its only validity and wont add in main account.
Internet also cant use in that mobile which was not smartphone, so u people are kept recharge plan only with talktime and internet plans combinedly.

So rs.399 must add in the main account of number [protected], else i will take severe action against this issue. Expecting rapid respone with justice on this issue.

Regards,
R. Chandru.
[protected].

Dear Sir,
Regarding Airtel DTH service provider,
I am facing problem in Airtel DTH service from starting. Also your customer care officers also speaks very rudely when we call them. Also most of the times your customer care officers cuts the call without solution of problem. In my area there is always problem with Airtel DTH service. Also in mansoon most of the times connection remains off. I am facing this problem since from 1 year.
My customer ID is [protected] and contact number [protected]
I want to return this set top box and wants my money back. Otherwise I will file a complaint in Consumer court.

Regards
Narendra
Contact No.[protected]

Dear sir/madam,
Airtel customer id :[protected]-001
I have chosen my plan as per trai order on 24.01.2019 on service providers website. Till date they have not activated my new plan moreover, they have stopped fta channels also. The reason put forth is your account balance is not there. I have recharge my account with rs. 200 each time on 15/01, 21/01 and 22/01/2019 i. E. Total rs.600/- for 15 days against my total monthly billing of rs.952 for infinity pack.

Eventhough the balance in my account was available on 31st jan 2018, airtel dth have not implemented my new plan. Their customer care service numbers are also not responding timely. I had to wait for 12 minutes to talk to an executive and 20 minutes senior executive without any results. They insist on recharge the account first. My submissions are as follows;

A) why dth operators reluctant to implement trai'plan evenif customer's choice of channel given to them well in advance.

B) fta channels shouldn't be stopped for the duration plan is not fully activated.

C) tv shouldn't be black out from 1st feb 2019.

I had interacted today with "airtel platinum customer care service" for approximately 30 minutes. Only thing they insisted is to recharge the account keeping the services suspend even fta channels.

This is kind of an autocracy of service providers insisted upon customers in presence of trai's guidelines.

Hence i request trai's immediate intervention to resolve my issue at the earliest and resumption of dth services by airtel as per my selection. The recharge of account shall be done only after resumption of services.

Regards,
Ajitsingh chaudhary
Airtel dth customer id [protected] -001

I’ve given port in request to airtel on 25th jan 2019 from vodafone postpaid in gwalior (M. P). On 30th jan 2019 vodafone has accepted the same and airtel has sent sms stating dear customer your porting request for mobile no.[protected] to airtel has been validated by vodafone (Gsm). The number will be ported-in to airtel by 31st jan 2019 00:14 am. The second sms states once your mobile displays no network, please insert the airtel sim in your handset and call 59059 to verify your details (Received both the sms at 04:26pm on 30 jan 2019).

By 06 am 31 jan my mobile displays no network and i’ve inserted airtel sim this sim catch the signal and at 07 :55 a. M i got message from airtel your service has been set please restart your device, after restart my phone my airtel mobile display no network till now

If i dial my number from other number then no ring is going and automatically cut.

Till now i’m not getting any network and not able to verify from 59059 because i am not getting any pin for verify.

I tried calling airtel customer care (3 times) but no use no one responded properly and cut the call.

Now i’m thinking why i’ve ported to airtel where there is no value for end users.

Why you have disconnected the vodafone network when you are not able give your network?

I want full explanation on this.

What is the time frame for port in process after your confirmation message

Is this right process to approach the port in process?

Due to ignorance of airtel i’ve missed important calls and message from my client and bank and i did n’t expected this from airtel. Because of poor service i am not able to do regular banking transaction it incur lot of personal as well as professional loss for me, if you not respond me then i have to consumer court and trai for poor porting service.
I request airtel to activate with all the services on my number asap
Please reach me on alternative number [protected]