Airtel Complaints & Reviews

Subject: Complaint Regarding Unfulfilled Promise of 5G Unlimited Data
Dear Sir/Madam,
I am writing to formally lodge a complaint against Airtel regarding the unfulfilled promise of providing 5G unlimited data. I recently ported my mobile number from Jio to Airtel based on the assurance provided by Airtel representatives that I would receive 5G unlimited data as part of my new plan.
My details are as follows:
- **Mobile Number:[protected]
Despite repeated assurances during the porting process, I have not received the promised 5G unlimited data. This constitutes a breach of trust and misleading advertising on the part of Airtel. As a consumer, I am highly disappointed and inconvenienced by this unfulfilled promise, which was a key factor in my decision to switch from Jio to Airte
I have contacted Airtel customer service multiple times regarding this issue, but there has been no satisfactory resolution. The customer service representatives have either provided vague responses or failed to resolve the matter altogether.
I request immediate action to be taken to rectify this issue and fulfill the promise of 5G unlimited data as initially assured.
Thank you for your attention to this matter. I look forward to your prompt response and resolution.
Yours sincerely,
Challa Ramesh

Not accepting discontinue request. telling me to hold for safe custody as I'm shifting to another where feasibilty will not be possible by atleast 2-3 year or tell me gift/do the ownership change request instead taking to me the discontinue.
Not providing the deposit as well

My airtel line started showing Invalid sim - emergency only on my phone today and I put it on another phone and it's still showing same thing : sim access error

Respected Higher Authorities of AIRTEL

This is my Number
[protected]

Address
At Dahivali Post MAZGAON Taluka MURBAD Thane District Maharashtra 421401

Huge Network Coverage problem indoor and outdoor

Please send network team at my location not a single stick available at our location

Please do the needful and send network Engineer at my location to identify the root cause of network Coverage

Call me immediately
[protected]

Airtel mo. no [protected] successfully recharge 455. transation id Transaction ID: cb3ae4ae-ddb5-4805-9ea4-997c46ae4ed0
Rs. 455.00 Paid to ORION TECHNO AGE OPC PRIVATE LIMITED

via upi on 21 Jun 2024 11:42 AM
PayU ID [protected]
Bank Reference Number [protected]
Payment Gateway INDUSU

recharge successfull but service not

Please give amount 455 inr return

My Hotstar account which is supposed to be covered under my current Airtel subscription plan. I currently subscribed to a plan that includes a complimentary Hotstar subscription. However, when I attempt to access Hotstar, it indicates that my subscription has expired. This is despite the fact that my Airtel plan, which explicitly includes the Hotstar subscription, is active and fully paid.

Mobile # [protected] is prepaid for one year pack Rs.2999 on 1st Mar 2024 and later number is transferred to my name on 13.08.24 and activated but the balance of Rs.2999 prepaid is not credited yet. As such mobile # couldn't be used so far.
On enquiry with service centre, there is no proper response and just informing me that they have sent an email but no reply

I am using an Airtel SIM with the mobile number [protected] which I obtained from airtel retailer more than 10 years ago by submitting my voter ID card. Two days before the SIM has stopped working for no apparent reason and showing No SIM in Mobile Phone. I contacted the local store for a duplicate SIM and provided my documents and Aadhaar details, but the verification failed, and they are saying that the name is mismatching.

Upon further inquiry, I discovered that the name registered with Airtel starts with 'D' and Last letter is "N" . This mistake has occurred on Airtel's side, leading to a loss of now 3 days of calls and messages. I am receiving no assistance from Airtel Store or Airtel customer care (198). Now Iam suffering because i am provided the same number to banks and other institutions, which is preventing me from performing any transactions. online now.

This fault is happened by Airtel itself and i am facing issues Please look into this matter and provide assistance.

Jubimon T A
Aluva, Kerala

My package has been changed without my permission. I had balance left in my account and the validity of the previous package was still left.
In the last 2 years the same thing happened to me and this year too.
It clearly indicates that airtel's employees have been cheating their customers.
I request you to please call me on [protected].

Hi, I am staying abroad and my airtel sim is damaged and not working anymore, I don't have my immediate family members staying in India, but when my friends visits airtel showroom to apply for duplicate sim with my addhar and letter, they are not issuing. Is there anyway i can get duplicate sim ?

There is no internet at my home for 10 days and no action has been taken on it. Previously it was maintenance issue(starting 26-May) which was not resolved but ticker was closed. On 30th May, I made new complaint and I can trying to follow up on daily basis but no resolution is provided and every time I am being asked to wait 24hours for resolution but complaint is never looked into and no engineer has visited my placce. I did not expect such a bad service from Airtel.

Kindly look into this complaint on priority and take action so I can use internet service promised by Airtel which Airtel is not able to fulfil.

Maintenance issue ticket - [protected] - This was closed with no resolution.
New Ticket number [protected]. - This is open but no solution even after daily 2 follow ups.

Hi,

I'm used the airtel fiber. Due to relocation i requested for the disconnection. But still no proper response form the Airtel customer service team.

Also they promised to provide separate relationship team and call will be connected in 60 sec. But i tried from last 5 days no calls picked and not geting proper reply.

They are continously sending same system generated mail with some procedure. but its not working in their application.

they told to pay billed and unbilled amount also. Same i have paid. But still no reply from their team.

Airtel Black ID [protected]

I have recharged my pre paid number [protected] on 29th May for Rs.2900 which is acknowledged by their customer care. But still my calls were not going through. They repeatedly said your pack is expired and asked me to recharge. Out of desperation I have recharged again for Rs. 299 which is acknowledged. What happened to my recharge of Rs. 2900. Please help.

My airtel prepaid (karnataka) does not connect to bsnl landline numbers in kerala. Call just does not connect. This is happening for the past few months

Tried calling customer care multiple time, but to no avail. Customer care is pathetic and instead of creating a ticket, they just say someone will call back and address my issue. I have called customer care 5-6 times now, but no help. They are not able to talk properly as well and disconnects while having the conversation.

pls help here

I am writing to express my dissatisfaction with the service I have experienced regarding my Airtel broadband connection. I registered for a three-month plan and completed the payment on May 22, 2024, at 6:30 PM (Payment Receipt No.[protected], Order ID: 21-[protected]).

Since making the payment, no technician has shown up for the installation. Appointments have been repeatedly rescheduled, and the technicians have been unresponsive and rude. They are not answering our phone calls when we attempt to follow up, which is extremely frustrating and unprofessional.

While your customer service team consistently apologizes, I have not received any effective assistance or resolution. As of today, I have no clarity on when or who will install the connection.

It is quite ironic and unfair that the company charges customers for late payments, yet there are no repercussions for the service delays from your end despite having received the payment in full. This is not acceptable, and I believe customers should be compensated for such delays.

I urge Airtel to take immediate action to resolve this issue. Please provide a definitive timeline for the installation and ensure that the service will be executed without further delay. Additionally, I would like to know the process for claiming compensation for the inconvenience caused by this delay.

I am trying to get my wifi connection[protected] closed as I will be shifting to other locations and after talking and wasting 1 hour of time they are not ready to close the connection.

I accidentally recharged a wrong number through Phone Pe app.
Phone pe support didnt help much but provided Airtel Reference number
Reference number : [protected]
I tried to reverse the transaction by sending WRR message on 51619 but it returned with response "No such keyword found. Please try again with correct Keyword. Thank You."
Tried contacting on email but receipent email is full and cannot accept mail.
Tried calling numbers provided on this forum but didnt got connected.
Wrong number recharged -[protected]
Transaction Id - NB24052512055413903878782
Airtel Reference id - [protected]
Amount - 299
Right number - [protected]

"You are not allowed to make phone calls to this number. " recorded message am receiving.

Banking sms not receiving- bank side saying sms has been sent from their end.

E-sim iphone. Airtel app and in person visit to store not helpful. Not sure which email address to contact further more. If possible help.

I want to raise dispute against upi transaction but this is continously denied to given me dispute form or any other alternative way to against this fraudulent upi transaction.

This bank is helping fraud.
Request rbi to look at this illegal activities of this bank.
This bank is not following rbi rules

Hi there,

My name is Chandra Shekar S., and I have been a loyal Airtel customer for the past 9 years for mobile services and 1 year for broadband services. I am writing to bring to your urgent attention an unresolved broadband internet issue that I have been facing since May 18, 2024.

My details are as follows:
- DSL Number: [protected]_wifi
- Landline Number: [protected]
- Account Number: [protected]
- Complaint Number: [protected]

I raised a complaint through the Airtel Thanks app immediately after the issue began, but despite my numerous follow-up calls (8 to 10 times) to customer care, the problem remains unresolved. I was contacted by an engineer only once, and since then, there has been no further communication or resolution of the issue.

I am extremely disappointed with the poor service and the lack of effective communication and support from Airtel. As a result, I am reaching out to you directly in hopes of a prompt resolution. I am requesting that this issue be resolved by today at 7:00 p.m. If the issue is not resolved by then, I will have no choice but to take further action.

I trust that you will address this matter with the urgency it deserves and restore my broadband service promptly.

Thank you for your attention to this matter.