Airtel Complaints & Reviews

I hope this site forwards this concern to Airtel and they carefully go thru this.

I want a new DTH direct to home satellite TV connection from Airtel. However I have a few technical queries related to Set top box functionality. Questions related to scanning types supported, HDCP versions, recording features and a few more. These are profound tech queries which only backend tech folks can answer.

However there’s no provision by Airtel DTH to solve those queries. The call center does not have any provision to connect to an agent (Of course they would be useless even otherwise)

The call center numbers are not reachable and there’s no way I can connect with tech subject matter.

Callers from sales simply disconnect the phone when I ask them technical queries. This is simply running away from their responsibilities!
It’s disappointing. I hope Airtel takes my feedback seriously and ponders over improving their pre-sales support rather than running away from problem.

Good luck!!

The Airtel company has registered many numbers on my number without my authority as given below:
1) [protected]
2) [protected]
3) [protected]
4) [protected]
5) [protected]
6) [protected]
7) [protected]

This is total fraud with me. They have to reimburse amount 25 Crore which is damaged my name for afraudd business. I am ready to fight on this in any court for justice.

We are facing network coverage issue from last 4-5 days in our village .Since we using Airtel connection from 10 years we never this network issue. worst airtel network issue is facing .
so kindly look into this and resolve on immediate basis .

Hi,
I am Jhagan from Babu Nagar Medavakkam (600100). I am facing frequent wifi issues. Atleast 1-3 days in a month I am facing this issue. Currently my network is down since 12-dec (11:30 PM) . Attaching the screenshot.
I am just getting the automated message every 3 hrs that some technician is working on it. Adding to this there is no proper IVR to contact the customer care directly(Dialled 121) . Finally I connected with the customer care there is no proper response from them, they said issue will be resolved by 13-Dec 9 PM still network is down.

Latest ticket # from Airtel [protected]
Wifi : [protected]_WIFI

Contact # [protected]

I had attempted to recharge my airtel account ( Number - [protected]) on December 3rd, 2024, 8:03 AM through my GPay account. The payment had started but the recharge process was show failed. But my bank account was debited anyway.

I closed my Wifi connection for Airtel Number [protected] and Airtel Account Number [protected] in 2020. A refund was issued by cheque and was delivered to another mail box that I accidentaly discovered while following-up with Airtel for missing refund.

I have been asking Airtel to issue another cheque (same address), transfer online to bank (cancelled cheque mailed) or to my linked phone number ([protected]) that has not changed in decades.

Multiple times, support has taken the request and confirmed a refund will be issued but no refund. They do complaint that they cannot find the account details. It is all mentioned in the CMS payment letter that I shared with them.

Now they are resorting to unprofessional means of replying to my mail as if replying to some other customer by quoting wrong email, phone and account numbers and stating that refund is complete.

For eg:
- Addressing Jayesh Yadav ([protected]@gmail.com) and Airtel account number [protected].
- Addressing Subramanya.A, Mobile Number:[protected] for Airtel Xstream fiber ID[protected]_wifi quoting closure as per mobile conversation on [protected].

While they are creating confusion, they are also leaking customer PII data. Airtel should be very careful with customer PII data.

It is been 4 years following up with Airtel, escalating with nodal officers and support mail but no resolution. Kindly help get a refund.

I had WiFi connection of Airtel [protected]_wifi installed in December 2023 at Bhopal. Since I had to shift to new place (work related) I asked to disconnect the WiFi and take the router back. But non-such response has been given by the team. Customer care is not resolving my problem. They are just transferring calls here and there. They are not providing any option in there designated app to disconnect and returning the router. I have been receiving calls only from customer care and they are like promoting to have new connection. I came back and had new connection, tried to shift or transfer the same connection. But wasn’t assisted for the same. Since they have such a bad service I have been trying to disconnect the my present Airtel connection[protected]_wifi. But they have been giving me the same response. Kindly help regarding the issue, I shall be grateful to you
Thanking you

My self Arunkumar I requested for airtel broadband connection on 30th November 2024 and paid Rs.2355 but after that still installation is not happen for me when I check this with customer service centre there is no proper reply from.

Now I don't want this connect at all if they assist me how to cancel the order and proceed to refund will be helpful for me

Product id : 4UWAV5WHJ3
Receipt no :[protected]

Hai sir,
I recently recharged my number [protected] with the ₹1199 pack, which I believe is eligible for Amazon Prime benefits. However, I'm unable to view the benefits on the Thanks app claim portal.

Could you please assist me in resolving this issue and updating my account to reflect the Amazon Prime benefits?

Thank you

Sincerely,
Udhayasankar
[protected]

I am writing to bring to your attention an issue I am facing with the Wynk Music service, which is included in my Airtel mobile subscription for my phone number. Despite having an active subscription that is valid until May 2025, I am unable to access the service as promised. The music streaming is not working on the app, as well as I am not able to use the download features.
In May 2024, I had opted for Airtel's ₹2, 999 prepaid plan which offered :
* Validity: 365 days (1 year)
* Data: 2GB per day
* Voice Calls: Unlimited local and STD calls
* SMS: 100 per day
* Additional Benefits: Access to Apollo 24|7 Circle, free HelloTunes, and a Wynk Music subscription
The inclusion of a Wynk Music subscription allowed me to enjoy ad-free music streaming, offline downloads, and access to exclusive content.
But as of now i am not able to use the benefits which was promised to me.
I have already attempted basic troubleshooting steps, including reinstalling the app and ensuring it is updated to the latest version. However, the issue persists.
I would greatly appreciate it if you could look into this matter and provide a resolution.
I look forward to your prompt assistance in resolving this matter.
Thank you for your attention to this issue.

Dear Sir/Madam

DTH Connection No: [protected]

I was using Airtel DTH since many days and stopped using it for some reason. Since then, we have received many calls from some number in Mumbai requesting to recharge. Until now, it is fine as every company can make some steps to enhance their sales. But, today morning we received a call from Mumbai landline and they informed us that, we will send our person and take back the set top box.

Cheat! Cheat! Cheat!

What the hell is this? We have paid for it and we are not obliged to continue service forever. We can stop service any time. Why Airtel wants the set top box back? They are requesting to recharge and start using services or return the device. When we pointed out to the fact that, we need our money. The amount is 1500/. They asked us to recharge first and then only money could be returned. We have been given a landline number from Mumbai and told that, confirm the recharge status before 1PM, otherwise they will send the person to collect instrument by evening.

Please stop this cheating and threatening. We will NOT recharge a single penny and we will NOT return the device, it’s ours. Else pay back our amount first and then only we will give it back.

Regards
ATUL MANCHANDA

I have done recharge in my airtel sim, money is debited, transaction was successful but recharge is not activated even after 4 days and did not receive any confirmation message from airtel

I am continuing to receive someone else's Airtel postpaid bills.
The company does not pay any attention to the complaints they get even at the appellate level. What kind of corporate company is this? Imagine TRAI having to tell them how to resolve this.
Below is the subject line of the email sent to appellate.[protected]@in.airtel.com on April 21, 2024.
Fw: Bill for your Airtel Mobile 97971XXXXX - April'24.
At least act on it now Airtel!

Respected Sir, Madam,

I am an Airtel Broadband user with the below details.

Name: ASMIT ADAK
Current Address: 8/2/116 Arabinda Sarani, HMV, East Kamalapur, North 24 Parganas, Kolkata, West Bengal, 700028.
Pin code: 700028
Plan: 999 WiFi_200Mbps
DSL Number:[protected]_dsl
A/c Number: [protected]

I have raised disconnection request stating that post 4th November, 2024, I am not liable for any charges. I have not been able to avail broadband services since 30th October 2024, 12:32 PM. Multiple resolution time has been suggested by Airtel over 24 hours, but no details about the fault and the people working on the fault have not been provided. I have also not received any response for the mail I have sent for disconnection.

Kindly take action.

Regards,
Asmit

There is no data packs available which has a validity of existing plan. Every data pack validity ends in one month.

Dear Airtel Support Team,

I am reaching out to address an issue regarding my account. I recently received a message indicating a pending amount for the Airtel Black service, but I have not subscribed to or authorized any such service on my account.

I have been wrongly billed for Airtel Black. I do not have this service active on my account, and I request an immediate correction to avoid further charges or complications. Please verify my account details and remove any erroneous charges associated with Airtel Black.

Thank you for your assistance. I look forward to a prompt resolution.

Sincerely,
Premsinghnayak
[protected]

My Airtel number is [protected]. I got an active net for Rs 299 till 24.10.2024. I have repeated recharge on 21.10.2024 and paid the prepaid amount of Rs299. Receipt enclosed. But today my connection is disconnted and message received for recharge. Please look into the matter and give connection.
Regards,
[protected]@gmail.com

The Grievance Redressal Team,
Airtel, India

Subject: Request for Immediate Suspension of Service and Resolution of Billing Issues

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding the unsatisfactory services I have experienced with Airtel in connection to my broadband account, and to demand an immediate resolution to the ongoing issues. It is highly disheartening to witness how a reputed brand like Airtel is conducting its operations in a manner that not only overlooks customer grievances but also perpetuates unnecessary financial burdens on its customers.

Background of the Issue:
I have not been using Airtel broadband services since January 2024. However, despite ceasing usage of the service, I have continued to receive bills every month without any break. This situation has been ongoing for almost a year, causing me significant distress, both financially and mentally. As a responsible customer, I have taken all the necessary steps to notify your customer service team on multiple occasions. Unfortunately, my repeated requests have either been ignored or handled with extreme inefficiency.

It is alarming to note that although I have submitted numerous complaints, the responses have been consistently inadequate. I have raised issues about the following key points:

Non-usage of services since January 2024, yet continuing to receive bills.
Repeated requests for service suspension or termination, which have been completely ignored or left unresolved.
Attempts to shift the service location, which were also disregarded as no one from the Airtel team followed up or visited the premises for the requested shift.
Failure of Service:
There is a clear lack of responsiveness from Airtel’s side. I have engaged with your customer service team several times, but the problems persist:

Each time I raised a request for shifting, no technician or representative from Airtel ever visited to complete the process.
Upon deciding that I no longer required the service, I requested service suspension, which also fell on deaf ears. Each time, I noticed that the complaints were automatically marked as resolved in the system without any actual action or even consultation with me as the customer.
Impact on Customer Trust:
This negligence has caused me significant financial strain. For months, I have been charged for a service that I did not use. Despite my efforts to resolve the issue, I feel that I have been continuously overlooked by Airtel. This experience has caused unnecessary stress, disrupted my financial planning, and subjected me to undue harassment.

The fact that this has been allowed to happen repeatedly is not only an example of poor service but also suggests a serious systemic issue within Airtel’s customer care and grievance resolution process. It is truly disappointing that in a country like India, companies with vast financial resources can operate with such impunity, often making a mockery of customer rights and consumer protection laws.

My Formal Request:
I urge you to take the following actions immediately:

Suspend my broadband service with immediate effect and stop the generation of any further bills.
Reverse or waive off all bills issued after January 2024, since the service has not been used during this time.
Conduct a thorough investigation into the handling of my previous complaints, ensuring accountability for the negligence and lack of action from your side.
Provide a clear explanation in writing regarding why these issues have been mishandled, along with a confirmation that my requests will be resolved.
If these actions are not taken within the next seven days, I will be left with no other option but to pursue legal action against Airtel for financial harassment and the continuous violation of my consumer rights. I have meticulously documented each instance of communication with your service representatives and will present this evidence to the Consumer Court should this issue remain unresolved.

Conclusion:
It is unfortunate that such a situation has escalated to this point. As a longstanding customer, I expected better from Airtel. I hope that my concerns are treated with the seriousness they deserve, and I look forward to a prompt resolution that includes the suspension of services and the correction of billing errors.

Please ensure that my complaint is escalated to the highest level within your organization and that appropriate measures are taken without any further delay. If the necessary steps are not taken, I will pursue legal recourse to ensure that my rights as a consumer are upheld.

Thank you for your attention to this urgent matter. I trust that you will take immediate corrective actions.

Sincerely,

Rajinder Singh

image. png

I am a resident of O-36, South City 1, Gurgaon ([protected]). Airtel installed its bradband junction box on my wall without my permission. Please have it removed or else, I will have to file a FIR or cut the wires.

To
The Customer Care
Bharti Airtel Ltd.
E-mail: [protected]@in.airtel.com

Ref. Postpaid Mobile connection No. [protected].

Sub.: Issuance of illegal Bill dt. 9th October 2024 allegedly on the false premise of activation of international roaming admittedly without any request at all.

Dear Sir

I am shocked to receive the monthly bill for September 2024 for my no. [protected], claiming levy of international roaming charges for two days i.e. 10th & 11th September 2024, when no roaming was ever requested by me, nor was it ever made known to me as to on whose request & under which authority, any such thing was done, if at all it was done.

At the outset, it is important to note that a complaint had already been made on this subject on 11th September, when I realised that something was amiss and Airtel customer care executive had stated that they could not do anything at that time as the system was not reflecting anything on that date and it was promised that my complaint had been recorded and will be taken care of. But the Bill generated on 09.10.2024 shows that nothing was done and the same is in contravention to whatever was discussed & promised on my complaint dated 11 September 2024 (screenshot attached).

This necessitates a serious enquiry and it seems that fraudulent algorithms have been put in place by the company to cheat its customers, which will become very clear from the details given below:

1. I was travelling to UK and reached there on 10th September 2024 and I had already activated my roaming on another number which I was carrying, so there was no occasion or requirement for me to have roaming on two numbers and phone was simply present with me. I reached London in the morning of 10th September 2024 BST. On the next morning day around 8.30 am, I noticed that some spam / bank messages were received on my number and using another number on which I had activated roaming, I immediately called & asked my wife to call Airtel customer care to ask how this was happening. I did not use this number [protected] to even call Airtel customer care from UK. Upon my complaint, the customer care executive said that roaming had got automatically activated on this number.

2. It is important that Airtel has different international roaming packages and if at all a customer is interested in having international roaming, he has to choose one of these and make a request for its activation, which is the process followed in the past with me personally as well.

3. I had recently travelled to Sri Lanka with this number and upon landing on 19.06.2024, my phone was not working and since this was the only number which I was carrying, we had to request for activation of my roaming. I was told that it cannot be done like this and I have to choose a package and make a request for its activation. Upon which, a package of international roaming for INR 2999 for 10 days was chosen by me and upon my request, it was activated. I came back to India on 25th June 2024 and in any case, this pack expired on 28.06.2024.

4. So this bogey of automatic activation is fake and at the very least, designed to cheat the customers. The above story has been given because the customer care executive initially tried to hide behind the plea and justify the illegality by saying that international roaming gets automatically activated, which is false, illegal and fraudulent and gross misrepresentation.

5. Thereupon, the Airtel customer care executive admitted that no request had been made by me and this was done without my request, as the Airtel internal systems were not showing any request or selection of international roaming package by me. She then stated that if I had not made the request, then charges will not be payable by me, but showed her inability to do anything about it at that stage because she was not in a position to confirm anything as nothing was getting reflected in the system at that point of time i.e. morning of 11th September 2024. She promised that we do not have anything to worry and it will be taken care of and we should be patient till the bill get generated.

6. I have been your Airtel customer since a very long time and trusted your word on this and waited for the bill to get generated. However, I am shocked to receive the bill claiming international roaming charges. The bill shows only messages form some unrecognizable numbers and there are no calls of even 1 second call duration. Just because I had used roaming in the past, I became vulnerable to be pushed into this trap of international roaming charges and it seems that similar practices are being followed with other customers as well. I really don’t know how much money Airtel makes through such illegal acts and your algorithms have to be disclosed & examined to expose the same.

In view of the above, I request you to immediately reverse these charges and issue a proper bill which I can pay within time because I have not defaulted on any of my bills for any reason. It may be noted the last date for paying the bill is 19th October 2024 and if it is not done before that, I will be constrained to take legal action in the matter against Airtel and all connected, in addition to my all-other rights as a consumer.
I sincerely hope that some responsible person at higher level will investigate the matter and get the systems corrected. Awaiting urgent response and action at your end.

Regards

Sanjeev Kumar Singh
Advocate
[protected]