Airtel Complaints & Reviews

I am fed up with contacting customer care everytime for this extra charges. My subscription of Airtel Fiber is not having Static IP, but still your company charges it again and again.
I have contacted the Customer Care numerous times and they only refund the charge amount. But I have to call customer care every time for refund. Why should I call again and again

I wasn't able to pay off my wifi bill as the sole earner of house is down in coma so the household is suffering from a financial crises but now since I can be there is a fine of 383 rupees extra
It's my humblest request to you to please waiver the bill as we are already under immense loss .
Yours thankfully

Few days ago, I took new airtel broadband connection for 6 months at cost of 3000/-.
Before connection, Airtel claimed that if address is changed any where within city, he would shift it within 24 hour.
Now my address is changed just within 300-400 meter interior to the city.
Now, Executive is making excuse .
He is saying, electric pole is required there.
I want to ask that has airtel been authorized by electricity department to use electric pole..?
I have been loosing my business due to shortness of internet.
Kindly resolve this issues asap

Respected Sir,

Subject:- Regarding disconnection of my airtel Broadband [protected].

This is in respect to the above mentioned subject, I had approached the Airtel office, Y.M.C.A Road, Kozhikode during the month of October 2021 and given a letter for disconnection. The executive there accepted the same and informed me that my disconnection request has been accepted and I was also informed to pay any charges balance till the date of disconnection. Balance amount as per last bill was settled, I had also taken the WIFI router for surrender along with cancellation for that the executive told me that it will be collected by another team.

The executive I spoke to is Mr.Roral, His number is [protected].

After that next month I received a bill of Rs 236/-, I again approached the same Airtel Office, Y.M.C.A Road, Kozhikode and told them my concerns. Again I was informed that it is some mistake and my connection has been converted into safe custody and it will be rectified. I also informed them that the modem and router have still not been collected. This same pattern repeated all these months. I am really fed up with this and I am continuously getting calls to settle the bill amount which is accumulating month by month.

Dear sir/madam,

There is a lot of network issue in my area(jangalapalli, Yerpedu). we are working in IISER project(cpwd) at jangalapalli, yerpedu- 517619. but we are not able to work properly due to network issues. There is no proper network and lots of fluctuations in internet speed also. Sometimes internet speed becomes zero for upto 15 to 20 minutes. During that calls got disconnected & conference video calls not able to connect.
I have complaint this to the concerned customer care team also Kindly resolve the issue as soon as possible sir

I wish to bring your notice that there is a airtel broadband junction box infront of my main gate. The junction box was installed without my knowledge. The installation of junction box is such that it is infront of house main gate. Now the junction box is causing a lot inconvenience to me. So you are requested to remove or shift it immediately.

Debit for this account is not allowed

It is to complain about the data drainage on my airtel connection. Day before yesterday I recharged add on pack of 148 of which airtel gives us 18gb of data and with that data and my daily data of 3gb I watched youtube and social media for an hour or two yesterday and today and all my data of 21gb are gone which left me so confused as I keep track of my data usage and I am damn sure airtel is looting its customers in this way as it has been happening with me for a year and half and after trying their every number of customer care i am either unable to talk with a customer care or they provide some silly excuses in this regard. Please and please look into my complaint asap as I am very much fed up with this as I am not able to change my network connection either as all other network companies have weak network connections in my are. Thanks and regards.

Airtel is cheating on data. Earlier, I used to buy a pack for 1.5 GB per day for 84 days and it used to finish very fast by just sending around 20 Whatapp messages and half an hour usage on social media. Used to send only 10 to 15 posts per day and that too, mostly images. Then I took a 2GB pack per day that also finishes very fast without I seeing any video. It’s the same as 1.5 GB per day. Yesterday also, 50% data finished at 16:15, 90% at 18:12 and 100% at the same time 18:12. That too, when I am not using hotspot or Disney Star. This is a big fraud by Airtel. Please look into the matter and resolve it.

Hi,

I was using airtel prepaid sim from past 2 + years and suddenly it stopped working . and i tried to get new sim with same number but near by store they are saying no data is available for my number and asking me to contact head office which is 50kms away from my home and iam unable to go due to my office hours .

I have recharged to a wrong number in Airtel from Google pay. Can I get the refund or recharge reversal.
Correct number : [protected]
Transaction I'd[protected]
Wrong number : [protected]

My airtel mobile network keeps getting disconnected while at home. This problem has started since a month with no resolution in sight.

I'm on a 499 per month postpaid plan and have been facing network issues on my phone where the Airtel network gets disconnected randomly rendering my phone useless except for being wifi enabled. Despite several complaints and a conversation with an executive, AIRTEL has the audacity to close complaints saying "Resolved" WITHOUT ANY RESOLUTION. I've been suffering from this inconvenience for the last close to a month now with no proper responses from Airtel's side. Why the hell should I pay a rental for a bloody connection that doesn't work?!

Re 1 is being deducted and a msg is received which is as follows -
"Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account.For more services, call 56789"

I have an Airtel number [protected] which was not operative for few months. However, after getting many SMS from airtel I recharged with Rs 99 so to continue my services but they discontinued my number even after this and now my number has been removed from all of their database and i am not able to reissue it. I am facing problems as the same number is registered in the bank.

Today at 2:46 pm, I have received the following message:

"Thanks for using ONMBLE_CNTST. You have been charged Rs 1.0 from your Airtel Mobile account. For more services, call 56789"

I am totally unaware of such contest or promotion and hence such unethical deduction must be stopped. Airtel has not given any prior intimation and neither the company has sought my permission or consent for the subject deduction.

This is for your kind attention and necessary action.

The reason for writing to a Nodal officer was to handle exceptional service and complicates cases where Artel was one of the best service providers compared to last 10 years.I had been using your services was quite delighted in the beginning now really desperate to retain the connection just because of the number connected to my bank Accounts. Moreover don’t you think its unreasonable to disconnect service especially when customer is not...

My postpaid plan is changed to airtel black but fiber is not installed as there is no . Now i am not able to disconnect it since last 8 months and the airtel company is not helping

I had purchased Airtel xstreme fibre in nov and made a new recharge in June nearby and on end of aug i changed my room so I asked them or req to shift the fibre and while shifting internally or there mishandling lead to make my routine work improperly while before shifting it was accurately working and after shifting they asked my router got damaged and again I asked to change the router then they took a week to come back and now they are saying that your network is cancelled and I have no msgs nor call about cancellation yet even I have recharge my fibre till December kindly look forward the ple.
My dsl number for airtel is this Welcome to Airtel Xstream Fiber family! Your DSL ID is[protected]_dsl . To view your plan benefits click https://www.airtel.in/5/apbbnkdsl and download Airtel Thanks App. You can recharge your account, troubleshoot WIFI and claim your thanks rewards using this app
This is the same msg I got while I registered in fibre and the account number for this fibre is [protected] you can contact me here,
Either this is Gmail
[protected]@gmail.com

I had taken the "International Roaming World Pass" for 10 days, costing Rs 4, 999 (+ taxes). The pack was to be activated on the 26th of August, after latching on to the foreign network, and included:
1. Unlimited incoming calls
2. 500 minutes of outgoing calls (India + Local)
3. 100 SMS (India + Local)
4. 1 GB of mobile data per day

However, when I landed in Dubai for my transit and turned my phone on, the Airtel app indicated that my pack was already active for over 9 hours, which makes no sense, because I took off from India only 3.5 hours prior. When I reached San Francisco, the problem had not been resolved, and it remained that way till the pack was eventually deactivated many hours before I took off from San Francisco. I raised this issue multiple times on the My Airtel App, but never got a resolution/response. But this was only an issue of timing, and not the service itself.

The much bigger issue was was I was not able to make or receive a single call throughout my trip. I had interviewed for a few jobs before I left, and was expecting calls from them during my travel. Which was the primary reason for taking an international roaming pack from my existing provider, so that my phone would continue to be reachable. However, throughout my 10 days abroad (even if the calculation was wrong on Airtel's part by nearly half a day), I couldn't make or receive a single call (Indian or locally in the US)

My wife, parents, friends and several recruiters had tried contacting me during that period. I even tried making/receiving calls with people who were standing next to me in the US, to be able to give each other missed calls. But even that didn't work throughout the 10 days! Even the data plan worked very poorly, and there were extended periods when I was struggling to use even basic features like Google Maps or Google search, because of how unreliable the service was!

I raised the concern soon after my return, and was promised a call back within 48 hours. This complaint was made to the Airtel Customer Care (121) on the 8th of September. And since then, I have followed up with them 5 times. From 19th to 24th of September, I have been calling them and reopening tickets (that they are closing as resolved, without any resolution or even attempt to contact me) each morning between 9 and 11 AM. Each of those times, I was promised a call back within 24 hours on priority basis. I even spoke to a supervisor (Ms. Archana), and was promised a follow up call within 4-6 hours. This was 5 days ago! I am yet to get any sort of a call back from Airtel.

In the meanwhile, I received a message stating that they have provided a waiver of Rs 589.88. Considering that none of the promised services worked as intended, and I was not able to make or receive a single call during the period, it is only fair that the charge for the entire roaming pack be waived off. It is not the responsibility of the customer to keep following up with Airtel over 10 times for each issue, when not a single attempt is made by Airtel to resolve the problem! And each time we lodge complaints, they keep closing the complaints, claiming that the issue is resolved. There is no way for us to even get informed about it unless we try contacting them again!

I am terribly disappointed in this service, and would like to lodge this complaint as a serious lapse in Airtel's service.