Airtel Complaints & Reviews

Airtel wifi is not working properly. Despite of of multiple complaints, they try to resolve only via online and cleverly they do no raise any ticket.

not sure how tele caller will resolve the issue remotely when the router or other hardware of very bad quality. I could get wifi within 10 feet from the router.

Broad band connection number [protected] Bhaskar R

Dear Team,
It is a matter complete misrepresentation from your honored Wi-Fi Team. I have applied for relocating my Wi-Fi from U.P. to Delhi on 29th August, 2024. It is a matter of fact that you are unable to comply with the services that you promise with your customers. With utmost regards, I'm filing a consumer complaint regarding my issue. It will be deemed that you've failed on part and procrastinating it everyday since 15 days. The Wi-Fi subscription was prepaid for 6 months. I no more rely upon your shallow service. My money is not looted but earned. Please initiate my refund or install a new Wi-Fi as you can't compensate to my time wasted everyday to file my complaints and loss which i incurred.
Regards

I have been using Airtel since 2016, and my father has been using it since 2010. However, in recent times, Airtel's service has been declining, and the customer care representatives act as if they own the company. In my location, the 5G network is not available. I raised a complaint about this three months ago, but it has not been resolved. Today, on September 11, 2024, at around 11:15 AM, I called customer care, and the representative's behavior was terrible; he even disconnected the call abruptly. I would like to raise a complaint against Airtel for false advertising, and their customer service is consistently unhelpful whenever I face issues.

I had requested for a disconnection / termination of my WIFI connection "[protected]" on July 1st 2024, The account on that date had a credit balance of Rs.475 + . Airtel instead of processing my request for disconnection has placed my account in safe custody & charged me "safe custody charges" ( I was not informed of the safe custody charges by their retention team. ) This neutralized the credit balance in my WIFI account and created a debit balance. On pointing out the same they issued a credit of Rs.400+ to my account but again charged me safe custody charges and created a negative balance on the account.
This cycle is being repeated repeatedly and I am being harassed with collection calls. Airtel is not acting on the request to disconnect my connection and refund the credit balance of Rs.475+ as on the date of the first disconnection request.
The calls made to Airtel customer service requesting for the disconnection are as follows:
1. July 1st 2024 at 8:49 AM
2. July 12th 2024 2 calls at 13:15hrs & 13:09 hours.
3. July 28th 2024 at 11:32 AM
4. August 6th 2024 at 18:22 hrs & 18:53 hrs - 2 calls.
5.August 9th 2 calls at 8:52 Am and again at 8:50 AM.
6. August 27th at 18:07 hrs
7. August 31st at 11:28 AM and again today
8. September 6th 2024 atat 12:44 PM.

This only reflective of the company's (AIRTEL) attitude towards customer complaints and their lack of a robust complaint handling procedure. It is sheer lack of empathy for the customer. Please investigate and have the company address my concerns and also award a suitable compensation for the harassment being caused by the company (Airtel).
Regards,
Ravikumar Pillarisetti
Mobile no: [protected]

Here’s the revised complaint incorporating the details about the disconnection causes, the lack of clarification from sales and installation personnel, and the specific contact number for the installation engineer:

---

**Title:** Fraudulent Billing, Lack of Communication, and Unresolved Refund for Airtel Air Fiber (Account No:[protected]

**Complaint Summary:**

I, Dr. Pramod Kulkarni, am filing this complaint against Airtel regarding misleading sales information, incorrect billing, abrupt service disconnection, and, most importantly, the complete lack of communication from Airtel regarding these issues. My Airtel Air Fiber account is registered under the name Atharva Pramod Kulkarni, with the following details:

- **Airtel Air Fiber Account Number:**[protected]
- **5G SIM Number:** [protected] (supposed to be activated for the Air Fiber account)
- **Bill Number:** MF2527L[protected]

### **Key Issues:**

1. **Misleading Sales Information:**
- Airtel's sales executive, Mr. Kuldeep Dubal, assured me that the Air Fiber service would include a landline connection, which was not provided upon installation on **1st August 2024**.
- **Sales Executive's Contact:** Mr. Kuldeep Dubal, Phone No: [protected]

2. **Unauthorized Billing:**
- I made an advance payment of ₹3300 via ICICI Credit Card (UPI Transaction ID:[protected] for the Airtel Air Fiber service, but only ₹1955 is reflected as advance rental. Additionally, I was incorrectly billed ₹699/month under a DTH plus plan, even though I subscribed to the ₹499 plus GST plan and did not receive any DTH service.

3. **Disconnection without Proper Follow-Up:**
- My service was disconnected on **15th August 2024** due to the lack of a landline connection, the incorrect display of ₹1955 instead of ₹3300, and the absence of communication from Airtel regarding these issues.
- The installation engineer, who was involved in the setup, failed to provide clarification on these matters and can be reached at **Phone No: [protected]**.

4. **Lack of Refund and Communication:**
- Following disconnection, there has been no communication regarding the refund of ₹3300. Additionally, no information has been provided regarding why the refund has not been processed. If Airtel can instruct a team to recover broadband instruments from customers, they must also process a refund and provide clear communication about the status of my account.

5. **Unannounced Modem Recovery:**
- On **21st/22nd August 2024**, Airtel attempted to collect the modem without prior notice. While I cooperated, there was no subsequent communication or clarification from Airtel.
- **Modem Collection Team Contact:** Mr. Sopan, Phone No: [protected]

6. **Continued Billing for a Deactivated Account:**
- Despite the account being deactivated, Airtel has continued to generate bills. This raises serious concerns about the integrity of Airtel’s billing practices. How can Airtel justify generating bills for a service that has been deactivated and for which the equipment has been recovered?

### **Demands for Resolution:**

- **Immediate Refund of ₹3300:** Process the refund for the advance payment without further delay.
- **Correct Billing Errors:** Adjust the billing to reflect the correct charges under the ₹499 plus GST plan, or alternatively, re-install the service at my new location (Dhruvtara, Pune 411041) with all the promised services and correct billing.
- **Proper Communication:** Airtel must clearly communicate the status of my refund, the corrected bill, the duration of the plan, and any other relevant information.
- **Cessation o[censored]njust Billing:** Immediately stop any further billing for the deactivated account and investigate how such practices were allowed to continue.

I trust that Airtel will address these issues with the urgency they deserve. If my concerns are not resolved within seven (7) days, I will escalate this matter to the Consumer Court and the Telecom Regulatory Authority of India (TRAI).

**Contact Information:**

- **Airtel Air Fiber Account Number:**[protected]
- **5G SIM Number:** [protected]
- **Registered Mobile Number:** [protected]
- **Contact Number:** [protected]
- **Email:** [protected]@gmail.com, [protected]@gmail.com

I have been facing internet issues for the past 20 hrs. This is not for me but my entire surrounding area. My place is situated in Tirunelveli Dist, Nanguneri Tk, Thirukkurungudi and the postal code is 627115.

Internet issue occurred last evening around 3PM but not yet resolved even raised a complaint to 198 and the timeline is Sept 3rd. But they do not provide any compensation. I have paid for it already. They are not considering our trouble

Airtel wifi has not been working in my building since 4th August, 2024 morning and till now its not working. I am facing many issues due to the unavailability of wifi for more then 1 day now. Our office work is also getting impacted. I am not able to do work from home for my office related tasks. There has been no repair done for this wifi issue since yestreday

Kindly fix this issue at the earliest as its impacting the deadlines.

Location is BM Lavender, Borewell Road, Nallurhalli, Whitefield- 560066

There is a recharge plan of 49rs unlimited internet for one day, but it is actually for the mid night of the particular day.
The info provided in the recharge plan details is completely misleading.

There should be clearly mentioned in the detail that it would be valid till the mid night on the day it is recharged.

Kindly register my complaint against such misleading kind of advertising.

I recharged for [protected] at 22:46 pm on[protected] of INR 24 for unlimited internet for one day as mentioned in the details, but it got exhaust at 00:00 mid night.

Thanks!

Dear Team,

I hope this email finds you well. I am writing to bring to your attention an issue with my Airtel prepaid number, [protected]. Recently, I have been unable to make calls due to a message indicating that my validity has expired.

However, I would like to clarify that I recharged my account with a yearly pack of ₹2, 999 in November last year, and my validity is supposed to be valid until November 24th, 2024. To support my claim, I have attached a screenshot from the Airtel Thanks app for your reference.

Kindly investigate this matter promptly and reactivate my validity as soon as possible. I rely on my Airtel connection for essential communication, and any delay in resolving this issue would greatly inconvenience me.

Thank you for your attention to this matter. I look forward to a swift resolution.

Best regards,
Nihal

सर मेरा एयरटेल पेमेंट बैंक अकाउंट नं [protected] पिछले कुछ महीनों से फ्रीज कर दिया है. शिकायत करने के बाबजूद मेरी समस्या का समाधान नहीं हो रहा है।

Name: Mohd Arif Mangnoo
Mobile No: [protected]

I have recharged my airtel no with pack of Rs: 2999 on Date: 2/07/2024 and time: 09:05 pm but out going call and internet not working plz solve this problem as soon as possible

Airtel Fiber ID:[protected]_wifi
landline: [protected]

As I have cancelled this Airtel Wi-Fi because of shifting request was not feasible from Airtel.
I have been informed that refund will be credited in 45 days only but now it's been more than 45 days & still not received refund.

Please note recharge done on 16/7/2024 162.90 prepaid cell no [protected]
upi transaction id[protected] but outgoing services stopped.

There is no network in my mobile for over an hour. the network suddenly went off. I had an order placed with BlinkIt and i am sure the delivery person will not be able to reach me and my money wil be lost.
Unable to contact anybody not even the call centre.
Tried switching off the mobile and switching it back on. Taking out the sim, cleaning it and reinserting it.
But nothing is helping.

Make some calls and after 20 calls there is a error I, e. you are not allowed to call this number then next it will work ([protected])

My name K.jaganathan s/o A.Krishnan Perungappur Villupuram District.

I Had Get Airtel Number [protected].
This Date 03.07.2024 Normally Used And Night Sleeping, Next Day 04.07.2024.Morning Checking Network Status No Service.How Is This?

So I Am call From [protected] Airtel Number At 3.30Pm Spoke To Customer Care He Had Told "Checking Phone, Our Side Ok Then You Conform Will Be SIM Change 50Rs Cost" So Checking after Confirmed SIM Problem.

Go To Mannachanallur I Had Told "Airtel Authorised Partner Shop"He Told 150Rs SIM Cost But Me Told Customer Care Told 50Rs Now 150Rs Asking, He Said That's Lie, So Given150Rs Cost 1 Airtel SIM Get. Me Bill Asking He Said No Bill Available Here.

Note:
After Below Message Received "No Signal Condition How This Possible"

""Airtel Mobile no. [protected] has been registered for SIM change from[protected] to[protected]U, subject to documents validation. Kindly pay Rs 50/- to CRO as service charge for SIM change. SMS service will be resumed after 24Hrs.""
This Message Received At5.42Pm.

What Is This Cheeting. How many Customers This Same Issues Facing Airtel Network SIM Replacement.

After Received:
Your SIM Change request for mobile number: [protected] is completed. Retailer would have charged you Rs 50/- as service charge for SIM change.

This Message Received At7.42Pm

I did a recharge of 1029 on Airtel about 3 - 4 days ago, in which I was to get Amazon Prime subscription as a benefit for 84 days but I did not get it and when I talked to Airtel customer care, they said that you will get the benefit till July 7 but I did not get it. Now when I called him again, he told me that I got this Apart from this, those people have also removed the subscription of Amazon Prime from the recharge of 1029

I am writing to bring to your attention the ongoing network problems in our locality ( Koottanad 679533, Palakkad District, Kerala). Despite being assured of good coverage, we have been experiencing consistent issues with both voice calls and internet connectivity. The situation has persisted for the past few months, severely impacting our daily lives. When I discussed with my friends regarding this, they already ported sim to another network.

I have made several attempts to resolve this issue:

I contacted customer care multiple times.
I visited the nearest Airtel center.
I lodged complaints through the Airtel Thanks app.

Another Airtel numbers also reported the same problem.

However, the situation remains unresolved, and we continue to face disruptions in communication. As a loyal Airtel customer, I urge you to take immediate action to rectify this issue and improve the network quality in our area.

I appreciate your prompt attention to this matter and hope for a swift resolution.

Thank you.

My internet connection plan is of 40mbps which should give me a download and upload speed of atleast 5mbps according to knowledge provided to me by the AIRTEL call centre where I call the number being 121 from my landline number [protected]

The complaint was made yesterday and the complaint number is [protected].

The service engineer KRISHNA KUMAR PANDEY visited for the resolution of irregular AIRTEL internet speed issue but instead of solving the problem he was very argumentative and did not solve the issue. Also blantly said that this is the speed that vruon get and I can get the connection removed and OPT for other services providers. He left my home premises without the 4 digit happy code

Thats a really pathetic unethical and unprofessional behavior of a company employee.

A strict and swift action should be taken against such company employee and still my issue stands UNRESOLVED.

Date 03/07/2024 payment for my prepaid recharge . My money debit but recharge is failed .