Airtel Complaints & Reviews

My name is rangoli agarwal. I'm using an airtel postpaid number. I'm using the 499 plan which entitles me to 40 gb of internet per month. Since more than 2 months i have not been able to use the internet that i'm entitled too. I have called airtel and complained a couple of times. They assure me that they will respond with a callback, several times. But in the end, their final callback is always two rings. Most of the times, you miss the call since it's so short. Then they send you a message saying we were unable to contact you inspite of several attempts. Once i was just able to answer their call. The person on the other end sounded very surprised that i had picked up the call and promptly hung up. So customer care seems to be a farce with this company. My internet is still not working.
I would like the company to look into this matter immediately. And i expect a refund for the inconvenience made to me.

I primarily only use airtel as my isp and only mobile services provider. It was working fine for till the time but about 4 days ago series of problems started. For starters, data speed now is near to nothing, and no network at all for long periods of time. I can't even stream a 360p video on 4g or 3g. If this continues to happen i think i will have to switch from airtel.

Actually I recharged Feb 2018.that day I recharged unlimited pack of 509 .Later my money debited Two times same day.I gave complaint for 5 times.still now no response. my problem doesn't solved.I want my money back. Or recharge money to mobile.Now stupid airtel customers not attending my calls.worrest service bad customer care my issues has to solve otherwise I will not leave.

My landline no[protected] & account no.[protected]
I have made a complain regarding disconnection on 3 april 2018. They have told me that your connection will been get disconnected & no bill generation will be there. But i have called the team after 7-8 days they inform me that your disconnection request been cancelled. Again i have made a complaint for disconnection then they have disconnect my connection. I have told him that who will be responsible for the bill than they have told me that there will be no bill generation but now they have send me the bill of 527.59 rupees.
The airtel company is totally fraud.

Dear sir,

This complaint is regarding mobile crime which has been done by one of your airtel store employee in faridabad.

I was using a mobile number [protected] which was registered on my name (Akbar ali). Earlier it was idea postpaid and i have ported in airtel prepaid on 09.03.2018. When i visited airtel store sector-29, faridabad, on 09.05.2018 to issue duplicate sim, i was told that you can not get your sim because this number is issued to somebody else.

I did'nt understand how it possible if my number is active and in daily use.

I came to know that it is done by one of your employee faimeed khan, working right now in airtel mini store, bhoor colony, faridabad. How can airtel do this without my permission.

Struggling from 4~5 days but very poor and casual approach of airtel customer service. They are not bother about security of any individual.

I want the strict action against that person and want my sim back.

I am always getting messages "health yoga, fun videos'" etc etc.
I dont subscribe and i never open such kind of messages at all.
But my money has been debited.
Why is this happening??
Why you dont provide a proper support to customer??
Why we (Customers) not speaking with your executive directly and explaining about our problems and get resolved?
Are you playing games with customer money??
Is it call as a scam kind of thing??

I sent a mail to [protected]@in. Airtel.com""
If i dont get any reply or a call regarding my problem and my issue didnt get resolved within a day, then i change my mobile network and of course i change my family members and friends circles mobiles network to some other network which is usefull.

But your netwrok is useless.

I once again repeat this is not fair if you do not provide a customer service executive to resolve our issues.

Hi...?
Company name airtel
Problem number [protected]
Problem regarding - data not provided

Subject company not provide me 10gb free data of volte on giving feedback...
.
Please help me sir i'm give 5/6 mails on company website [protected]@in. Airtel.com but company not call me...
I'm all ready give feedback atleast 1 week ago... But data not credited in my airtel account so please...
Company ignore me aur mein 12 call kar huka hu company ke number par but mujai koi resolution nahi mila hai aur mein 1week se continue call kar raha ho par mujai koi resolution nahi mila hai
Aur jab maine tomorrow complaint ke liye bola toh senior ne network ki complaint lai li so please help me resolve this matter immediately...

I have been a customer of airtel for 12 years now and i feel cheated by the company now.

I recharged my prepaid connection with the 199/- offer o[censored]nlimited local /std calls for 28days, on the 20th of april and today, the 14th of may which is only 25 days from the date of recharge i get a message from airtel saying i have low balance and need to recharge. I feel cheated. I want this resolved immediately.

Hi
I had submitted the request to change my number from prepaid to postpaid and also change the circle from upe to delhi at5-5-18. And next day i got the new sim and submitted the documents and your person had told me that it will work on next day and from that saturday to today i had called several time to customer care they told me that i got the request and tommorow it will work but after 9 days i had not get any confirmation and i am facing several problem because of that and i would not believe that the service of airtel is so bad

Anshuman
[protected]

I have problem with my mobile nos +91 [protected] & [protected] that, i am not at all able to make calls to maharastra nos from both of my nos and every time i am getting an message that all lines are busy but i am able to make calls to the same no from other mobile providers.. I have made several complaint with airtel customer care but no action has been taken yet. I have been told by one of your post paid customer care executive ms. Gowri that i need to replace my sim to get rid of this issue. As per the advice. I have swapped the sim with new one. Still i am not able to make calls from both of the nos.

Every day i am getting 2~3 calls from airtel asking the details from the basic, every time i have to explain from the basic. I request you to resolve my issue.

There has been no network in nerul, as there are no towers right from the time company is in business, complained to airtel but there not interested for new or old client of nerul... No towers of airtel so poor service, their is no tower of airtel in palm breech road at sector 16 and 18 in nerul so their is no signal, which is also reflecting in the open network zone of nerul which shows 3 white colour tower is airtel app which informs (Tower required) which is excepted by airtel itself that due the no tower present in that zone there cannot provide any services.

Dear mr mittal,

Greetings for the day.

I feel like the other competitors, who became no 1 today by cheating and with full coruption in their vains as the haridity factor in their blood, you also have started walking the path on.

I regret for using such harsh words. And do pls forgive me for the same.

Please do deliver what you commit. The internet speed is not even 10 km near to the commitment.

By mistake i made recharge to wrong number [protected] instead of recharging on my mobile number [protected], either reverse the refund said amount of rs.150/- to this number [protected] and concelled the recharged done to mobile number [protected], please the same with immediate effects and acknowledge to my mobile number [protected] or email me on my email id [protected]@gmail.com

Having huge network problem not able to call and not receiving any call, putted complanit two time at airtel care no resolve on my prob, and due to network not able to use internet also and at care they say put ur network at 2g but it cant be permanently just i can adjust for a week and other 2nd time call on care she denied for a resolve and transfered my call to airtel tv not valuing their customers. I searched my area network at open area network thus i saw needed for 3g and 4g towers afterthat showing good signal how it can be possible. Please resolve this problem built up network by built-in tower in my area i can prefer my rooftop also. But next to my house construction is going on of indus tower. And having plot at mie bahadurgarh as per your requirement u can choose any of the location.

But
Please resolve my problem a humble request to airtel mobile operator

Will be very thankful to you...

I have been charged unwanted amount for rs 105 in the name of "famino" service which i have not opted even not knowing about that service and main balance amount deducted on my airtel prepaid number [protected].
.
I feel in this way now airtel started cheating people and deducting balance money and loosing the trust of valuable customers.

Please return the deducted amount to my main balance in improve your system so that it should not happen in future to any customer and gain the trust of your customers.

Hello, from the past 5 months i am unable to recharge my airtel mobile number [protected] from online. We tried to recharge with rs 10, rs 100, rs 448 none of them works. Each time when we try to recharge it's get failed although we have sufficient money in the bank. We also tried with paytm, friend paytm, different bank accounts, however, irrespective of payment methods it gets failed.

I have visited airtel store & they can not do it from online either. As an alternate they are recharging from backend. None of airtel store employees & customer services are able to help resolve this. Often time shop keepers are very rude to me.

I am very frustrated due to i have to visit airtel shop each time. If it can't get resolved in few days i might have to choose other providers.

Hi, Iam Jayappa
And have recently shifted to Airtel dth and already facing problems regarding Error code B001
I have contacted the technician to fix it but no action has been taken.
This B001 error is frequently appears
Please check properly and fix it permanently
Almost three days, we suffered without telivision
Attend urgently and do the needful
Thanks in advance.

I registered my google pixel on airtel secure on 13th march 2018. On 2nd april i applied for my damaged phone insurance (Which damaged on 1st or 2nd april). They rejected my claim by saying "reclaiming the same damages for which claim already rejected".

The actual story is this :
At first, my phone was damaged on 2nd march and they rejected due to imei number mismatch which was their mistake because they never told me about my change of motherboard (As it was replaced by airtel only and they never sent me the details of my phone repair). So i got repaired my phone from the service center.

Now after my phone was repaired again i registered on airtel secure on 13th march 2018
I uploaded my phone pictures and everything. They successfully verified my details.
But now when i was claiming my insurance on 2nd april 2018 they rejected by saying i am claiming the same damage i applied before on 2nd march 2018.

I mean are they dumb or what. They verified the pictures and everything when i was registering their service.
I want my phone to be repaired. I can't bear the cost of rs. 40000

Dear airtel dish tv team,

I need to bring your a kind information that i am having a dth connection and as usual i am a normal subscriber. I have done recharge on 22 sep 2017 with 1989 rs which will work for an year. But unfortunately i got a message on my tv screen about low balance.

This issue was occurred due to back-end technical error which was confirmed by sr supervisor rinku pauri on 12th may. This issue was happen on 29th march 2018 at 3:48am and i haven't even requested for upgraded. I have raised a query but your technical team advice that you will loose 6 month balance so i have drop the idea and not raised the upgrade request. Before upgrade you can check that i haven't call for upgrade prior to day or two. Logically you can think that a subscriber can't call for upgrade at morning 3:48 am.

From last two days i have called 5 times but not get responded in positive direction. Each and every time call was forwarded to sr supervisor but the issue is still open. I have to receive call from back end to get this issue resolved but which was not yet happen. I have received two complaint out of which one was closed without getting issue resolved. Neither i got message about complaint opening nor for closure.

Please try to be in a position of customer if their account balance get deducted by technical end issue. Then why should customer has to suffer.

Complaint number[protected] raised on 12th may. Raised by rinku pauri as well as surya prasad das
72156652 raised on 13th may. Raised by vidhyadhar

Customer id - [protected]
Customer name - utkarsh sharma

Regards,
Utkarsh sharma
[protected]

Hi,

I had done internet recharge of rupees 448 on 12th may 2018 to a wrong number. I want to reverse the recharge to another number. Is it possible to transfer i mean completely reverse the recharge amount to another number. I have tried doing sms to 59109 with transaction id, wrong number, amount and correct number but it gave me the reply as "no keyword match, enter proper message". I can provide you the transaction id if you want. Please provide me the correct way to reverse recharge done.

Thanks and regards