Airtel Complaints & Reviews

Hello,
I had done a recharge for dth account number: [protected] via paytm. The recharge was for rs. 3251. And the operator reference number is [protected]. The recharge is not show even today and the recharge last day is 18/05/2018. Kindly look into this matter. I would like to get refund back to my paytm account. Please reach to my number which i have mentioned below.

Yours thankfully,
Vibhor jain
[protected]

Today i received sms from airtel of deduction of rs 50 from my balance against some service
Super store which i have not opted for nor i know what it is.
Tried to contact on 198 but there is no option given fora talk with customer service staff.
Tried their feed back form but after filling it, it does not get submitted.
Airtel must apolise and credit back amount.

My fixed line number is[protected] which was asked for a connection in january this year. Due to alot of issues and less signals, i made a request for disconnection in february itself. Your agents are least bothered with their customer’s satisfaction and even talk rudely. After a long talk on call, they say that the other department will make a call in 24 hours and the same department calls again. Am i liable to take all the calls now. My only request till date is to get it disconnected and way-off my bill as i have noy even used it. These requests are not being processed and not even answered properly. Today itself, i asked the agent to transfer my call to their seniors and what i got in return is, they are busy in a meeting and call disconnected. What behaviour your people are showing is really off the road and unacceptable. Today, its more than 3 months now and still not rectified. Am i just living my life for airtel, to talk to them whenever they want to. If you can rectify this, then you have the time of 2 days, otherwise, on monday, i’ll file a complaint in consumer court now.

Hello sir / madam,
I am anshio from tamilnadu, kanyakumari dist,
This is my number : [protected]
We are facing a lot of problems with this air tell network. I have postpaid connection in air tell my bill in a month rs. 412/-.in our area full network issue from last year onwards. I raise the compliant to customer care on last year nov 2017 but still my problem was not yet resolved. According to my plan in a month 20gb data is there to use but it’s useless (Because of network issue and slow network) last 3 months onwards full out going call also problem in our dist full in our area friends all r facing this same problem. We believed u that airtel is best network but while we are using the air tell network we come know that how much it is worst network. If the problem continues we may change the network from air tell i faced lots of problems through air tell. Please consider as this as a serious issue and clear it as soon as possible…

I have asked for only one day of data roaming pack while in hongkong - 649/ - and after that i have not used any data at all or asked for second day of data pack.

Now i am "automatically charged" for 4 days??? Why?? If it is auto renewal why not charge me endlessly till kingdom come? Who will arbitrarily decide when to start and stop a pack on my phone?? - just a damn scam to cheat people and i have repeatedly complained and insisted that i travel overseas often and do not want any auto renewal. How come the repeated and specific instructions i have given are ignored and everytime you just clain "auto renewal" - its a scam and i will escalate this to consumer court.

Dear Sir,

My name is Sutirtha Mondal and my phone no is [protected]. Today Airtel has deducted five (5) rupees from my account, I don't know why? When I am trying to connect with customer, they will not accepted my call! That's why I am trying to connecting to you.

Please let me know why the money was deducted form my account.

My name is ganesh narayan gaikar and my mobile number is [protected] having no any service... I called 121 number many times after that i was go airtel store... But dont getting results...
I want details about it i having problem in my business... Because you close my service... Without any reason... Reply me immediate...

Ganesh gaikar
[protected]
[protected]
[protected]@gmail.com

I have applied for a new airtel broadband connection and have paid the advance rental amount of rs 7788 also. The sales person who came to sell the plan has told that it will be done withing 2 days.

But now its 1 week and i have not received any response from airtel.
I have tried contacting the sales person also but now he is now picking the calls. Tried complaining to the customer care also. From last 4 days they are telling the same thing to me that the technical person will contact you by end of day. But every day i keep on waiting and no one calls.

I got many calls from airtel for applying for a new connection but no response for the connection for which i have applied for.

This is really disappointing. For selling the plan airtel person will contact you few hours but for service they will not respond for weeks.

If airtel doesnt have workforce to provide connections on time then please stop selling the plans to customers.

This the cef no: 80118433
Sales person no: [protected]

Am using your airtel 4g network there is no 4g network working properly inside the city itself. Am not going to pay bills of my airtel unless until it get resolved. Your ad show its on mount everest. Please don't show such your network sucks..

After giving so many complaint still there is no feed back. It's not me there lot of members are dependent having this problem.

I had a normal connection and 2 days before i have taken 2nd connection of hd in rs.999 in which the airtel person told me that you have 1 month free hd channels. But today on my new second connection i got error code 6. And then i called customer care and they told me to recharge again with rs.351 on 1st normal connection then only your pack will restart on newly 2nd hd connection and after that i recharged then now my channels are coming. What is this you are fooling to customer?? What is the need to give then free 1 month hd pack?? I communicated with customer care and she told me to recharge and after i made recharged then she called me back from this number - [protected] and was saying that your refund will come and then i told her that i just now recharged rs.351 then she cut the call and then she is not picking my number. My customer id - [protected]. Kindly resolve my issue and refund my money.

I got call from airtel representative that i will be charged rs 15 if recharge done post package expiry. This is a prepaid service and there is no concept of late payment. Above all, as soon as the expiry date, you stop services. Since the services are stopped you cannot charge as late payment. Can you please look into the malpractice by airtel. The customer care is worse, need to be on the phone for minimum 10-15 minute every time we call.

Hi,

I am using airtel from around 10 yrs now, for the very first time now i am irritated with airtel signals, there are 0 signals in my home and office, i am not sure what is the point of keeping a headset if there is no signal, when ever you call customer care or raise a query on twitter, only response you get is change the sim, i am not sure, if they are even bothered about the complaints people are raising, doing advertisement will not solve the issue, first check the network in city then go to forest and claim airtel is the fastest network, noooo.

Airtel has been unable to unbar my number that had gone through a Sim Swap fraud, in spite of sending them all relevant information 4 days back and several repeated requests over the last 4 days.

Their customer care is useless, lousy and pathetic, and so are their first level escalation officers. They keep mentioning that they haven't received "confirmation from back end team" and KEEP MAKING FALSE PROMISES of a resolution in 8/12 hours which never happens.

I have been using Airtel for 10 years but I am on the verge of swapping it with Vodafone and will also encourage others to do the same.

I had to port my number from vodafone to airtel. I have come to realize how big a mistake was that. My vodafone sim services stopped 4 days back, and this airtel people keep talking about technical difficulties and still they have not started services for my number. I have been visiting their gallery again and again leaving my job each day, and there is no resolution till now. Extremely disappointed of airtel.
Since last night now i have no service for my number and they ask me to visit the stupid gallery again. On top of no resolution, the service people in the gallery are extremely rude. Worst experience.
My number is [protected]

Hello,
My complaint includes a person named lr. Kushwaha who promised me for an airtel broadband connection, came home with the cef form and charged me 500rs for the installation charges. He said the connection guy will be here in 2 hours, 3 days have passed and the person vanished. Now he's not picking up the phone and there is no address of him on the maps.
Lr kushwaha[protected]
Bhopal, old subash nagar colony

It is a shame that i have to write to you about this matter. I jad ordered a new broadband connection on the 5th of may amd have not yet received it. I had made the full payment for 6 months and simce then i have been calling your customer service like a mad woman. They kept promising me for the next day or asking for more time. I received complain numbers and my request was put on the escalation team a several times but i did not receive any action from them. No wifi take 12 days to get installed and running. This is the disasterous level that airtel has come down to and i really have no more hopes from you in the future.

My self mehfuz farooqui having prepaid airtel number [protected]. I got an offer of 99rs recharge in which i was eligible for unlimited talktime local, std, roaming, sms and 32gb data for 28 days. I did refill on 5th of may 2018 and offer was running smooth. Then all of sudden on 16th may there was deduction from main balance after ending calls. When i call on customer care they told there was no such offer. If there was no such offer then how i was able to call from 5th may to 15th may. And still i have my gb balance in account which shows going to expire on 1st june. Why such cheating. Bcoz of this airtel is loosing their business. Plz help

Dear sir,
I am thanuj kumar k. I am the customer for airtel digital tv for the last 6 years. 6 months back i have upgraded my connection to airtel internet tv set-top box and converted my monthly plan into the yearly plan. I have paid for the yearly plan. Now recently i have got some problem with the channels. No channels are coming into my tv. I have called to customer care on 1-may-2018 and complained about it. They have logged a complaint and told that executive will come in next 24 hours and will resolve the issue. No one has come and addressed my issue till 3-may-2018. I have called to customer care and asked about the cancellation as no-one has addressed the issue. They have taken request for cancellation on 3-may-2018. Next day 4-may-2018 i got a call from backend team and told that executive will come and collect the set-top box. Once he collects the set-top box, my disconnection will be processed. I said ok and dropped the call. Later no executive came to my home and no one has responded since that day. I have waited for one day and called to customer care on 5-may-2018 and told the same to the customer care. They told again i will get the call from backend team on 6-may-2018 and they will direct the process. I said that i already got the call from backend team and they told me that executive will come to my home and will collect the set-top box. But no one has come yet. Even though the customer care was not listening to me and telling the same story again that backend team will call tomorrow and they will direct the procedure. Again i have waited for one day and even no one has called me for another 4 days.
No executive has come to my home and nothing was initiated.

I have called the customer care again on 11-may-2018 and scolded for their irresponsibility. Again customer care told me that the backend team will call on 12-may-2018 and will direct the procedure. I got frustrated and scolded again. But they are simply telling the same story and not taking action and not connecting my call to the supervisor also.

I have waited till 12-may-2018 and called to the customer care and told them that no-one has called and requested to connect to a supervisor. But they said that supervisor is busy with their work, so not able to connect. I scolded again. Even though they were telling the same story that backend team will call and initiate the procedure.

I got irritated and irritated and called again on 13-may-2018 and asked the same thing. But the same story that backend team will call me on 14-may-2018 and will initiate the process. But no one has called me and nothing is happening. I have called to customer care again on 15-may-2018 afternoon 12 pm with frustration and scolded very badly and asked to disconnect my service. Even though, they were telling the same story that backend team will contact me and will initiate the disconnection today (15-may-2018) before 4 pm. I have asked to connect to the supervisor to talk about this. But they told that supervisor was busy and unable to connect. I scolded again in the worst manner with lots of frustration for the irresponsibility and no responses. But they are telling the same backend team story. I don't know what to do. Again i have waited until 4 pm. But no one has called me and nothing happened.

I called again to the customer care at 4 pm and asked about that why backend team has not called and not initiating disconnection. Again they told that i have to wait till 8 pm evening and backend team will definitely call and executive will come and collect the set-top box at any cost.

I have waited till 9 pm night and still waiting. I didn't get any call from backend team and no executive came to my home.

I don't understand one thing that how many days you will torture the customer because of asking for disconnection?

What is the problem to disconnect my service? Why are you not disconnecting even after 12 days of the request for disconnection even after calling to customer care for more than 8 days continuously? Why is your customer service doing the very worst job?

No one is caring about my suffering. No customer executive is taking responsibility. No supervisor is looking into my issue. No one from backend team is responsible to call me. Nothing is happening since i have raised a request for cancellation on 3-may-2018. Nobody is responding for the last 12 days.

Is this the way you behave? Is this the way you are training your customer care team and backend team.

Are you the manager for this kind of customer service? Who is the guarantee and responsible for my money paid for the 1-year plan?

What happened to my money for the last 12 days that i have not used your service?

Who will respond to my request for disconnection?

Where should i go to get my money back for the rest of months?

Who is responsible for all these worst services and irresponsible team?

Please answer all my questions and take an immediate action.

I lost all my patience and i can not call every day and could not spend the time to speak to customer service and to scold with more frustration for no response and for no actions from your customer care.

If you feel that you are a genuine manager and genuine nodal officer, could you please take action on this and please disconnect my service and refund my remaining amount immediately. I have to get around 4000/- as a refund.

At least can you please take an action on this?

If you are also doing the same and would not respond to my problem, then i feel that you are also not genuine and i will have only one way to reach police station or would like to go to the court to get the solution.

My name: thanuj kumar katikireddy
Location: singasandra, bangalore
Mobile no: [protected]
Email id: [protected]@gmail.com
Airtel digital tv account no: [protected]
Request raised on the date of disconnection: 03-may-2018
Called to customer care and requested to initiate disconnection: more than 10 times

I take a recharge of rs200 on 3/05/2018 which was deducted as a charge of services which i neither applied nor i used
I complained against it on 11/05/2018 ref. Cbdov[protected]. Iwas given assurance that my money will be refunded by 15/05/2018. On 16/05/2018 iwas denied refund ref. Cbdov[protected]. Im feeling cheated amt. Is deducted without my consent

This is in relation to my airtel tv account no.[protected]. On 9th may 2018, i recharged my airtel dth account [protected] for rupees.5801. The recharge message came on the settop boxr and everything went well, all channels become active. However on 15th may, i start getting messages on my tv screen that my account balance is low and to recharge the account before 18th may 2018 to avoid service interruption. Since i paid rs.5801, i expect my account to be valid for one year. Please therefore let me know why this has happened. The recharge amount is not getting reflected in my account balance