Airtel Complaints & Reviews

Dear Sir/Madam,

I had been to Oman for a holiday for 1 month. Before leaving the country, I was told on call by Airtel of Rs.149/month International roaming scheme on which incoming will be free. I specifically asked if there will be any other charges and she denied that and said only if I make outgoing calls I will be charged. When I came back from Oman, I received a bill of Rs.21, 986. I found out and came to know that i was charged 999/day every time I received a call (which I was assuming to be free). They have activated such a scheme on their own and also gave me wrong information. I have a credit limit of Rs.1200. I was not informed by call or message when my bill crossed this amount. Even the Airtel app would not show me updated charges although I regularly checked it. My bills every month come in the range of Rs.500 and I clear the payment within 2 days of receiving the bill. I immediately contacted Airtel Customer Care on 25th May. After a 20 minute call I was told someone from Airtel will contact me in 24 to 48 hours and did not give me a complaint number even though I asked for it. I did not receive any call till 31st May. I again called Airtel and again I was forwarded to a senior who gave me the mail ID of nodal officer so I mailed the complaint to them. They were responding very slowly in mails. This seems to me as a practice of sneakily increasing the bill o[censored]nsuspecting customers. Today (11th June) they called me saying that they are sorry for the inconvenience and will reduce Rs.2000 in my bill. But still the amount is too huge and there is no fault of mine. So they said they will again verify and call me. But I have received another mail from Airtel saying that my payment is due and I will be charged penalty for late payment. Why are they putting me through this harassment? I have recorded all conversations of customer care with me. Kindly help in resolving this as soon as possible.

Regards,
Nikhil Nazareth
[protected]
[protected]

Airtel shows me offer of Rs99 Which have benefit of 28Gb data (1 gb/din) and unlimited calls for 28days.
Then I rechrged my airtel sim for Rs99 offer. After recharged success i call to customer care on 198 and ask information about plan or benifits i got after recharged. Then customer care said me that you have got unlimited calls but only 1gb data for 28 days. What's going this please help me.
I have attached screenshot regarding this.

Dear team

I have tried to recharge my account through ur airtel app.. And a txn id is initiated and send to me through message.. But my account is still not recharged.. Its a recharge of rs 448.. It's really urgent. I will be thankful i[censored] would resolve the problem soon.. Please response fast

My account no. [protected]
Txn id[protected]

Yours faithfully
Sathyavani ([protected])

On 9/6/18 airtel started a service glamsham without my request or authorisation and charged rs 35 for it.
On receiving that notification i called the stop request number and cancelled the service.

My question is why airtel did start such service and deducted rs 35 without my request/authorisation?
The charge has to reversed and rs 35 should be credited to my account immediately.

Airtel has again started this devious practice of starting some service without customer knowledge and charging for it.

Respected sir/ madam

i have submitted all documents for process convert postpaid to prepaid. I reached airtel outlet court road mansa on[protected]. Again i submitted fresh documents After all formalities, they gave new sim thek ask wait for 2 days but still pending . please solve my issue as soon as [protected]

If my problem np solve i do legal action

Hi, i have swapped postpaid sim to prepaid [protected] in airtel store, chrompet, chennai. They asked me to pay 399 to do 399 plan recharge. But, after prepaid sim activation they haven't done the recharge for 5 days. So i have done recharge for rs. 100. Later they are telling 399 recharge will not work if i do rs 100 recharge. I am also not getting proper response or money from them.

My Airtel DTH connection is not working from last 3 days & nobody is helping me. Your customer care service is pathetic, nobody had visited my house in last 3 days for rectification of this small problem. May be you are a big company but your customer care is pathetic & your services are pathetic too. I am your 5 years old customer & having 3 connections in my house of yours and if you guys are treating your old customers like this. Please let us know, we will remove your connection from my house and recommend others also to do the same. Please let me know what should i do.My connection no. is [protected]

HI from past two months i have been facing airtel network connectivity issue whenever complained to customer care or at the store they were just saying its a technical issue we are upgrading it to 5G that's why its lagging

and he advices me to use it in 3G mode as the problem will be less, so the airtel is fooling us charging for 4G Service and asking to use 3G service..?

Today(11-june-2018) at 11.00Am all of a sudden my phone has no signals its showing as NO SERVICE, after that i tried all the possible ways like switch on/off, changing sim and reinserting, checking network in automatic and manual mode but everything went in vain
then finally i visited a airtel store at kharkhana secunderabad. there to my surprise the executive informs its happening from past 10-15 days daily we are getting 40-50 customers he termed it as "Technical glitch" and he said dont use 4G as it will continue when you use that service
After it he asked me to provide my details and he swapped the sim with a new one and charged me 25rs/- saying sim swap charges i asked him that its an internal sim issue why should i pay then he said its being charged from company and after my payment he is forcing me too take the offers which airtel is offering to its customer to merge the family number into one family plan he was giving all blah blah and now still my mobile has no service in it by this i have faced a lot off issue requesting to solve ASAP
mobile no -[protected]
name - vishal

Phone/Mobile Number: [protected]

Hi team,

I got an issue with airtel 995 recharge. I got such an issue that i wish to leave airtel and look for some other provider. This is not the way of dealing with a customer. I, as a customer request to improve your process and re-define it.

Initially, a month back or so. I donot remember the date exactly. I called to customer care for 995 recharge and as per suggestions, i have done the recharge. And i thought airtel is giving me nice offers. But, after this recharge, my problems started in bulk.

In my airtel app, i use to see the data balance, how many days remaining in this recharge and all those stuff. After 995 recharge, nothing is being displayed. I called to customer care and updated my issue. Later on, i got update like this - "as this is new recharge value, looks like system is not upgraded accordingly. We raise this issue with our backend team and make this corrected. I felt very happy and after 3 days or so, i was able to view the recharge amount and also remaining days like 360 or so.

Since few days, i was unable to view those in my airtel app. And i am in assumption that i may get alert or notification if my usage is high on data. As far as i remember, i didn't see any notification like that. I was seriously trying internet since morning, but it is not being connected. It was not being connected. And i was totally failed to use internet as i was using this airtel network. I failed because there was no notification or alert. And i started browsing continuously. And i got a notification like below which looks very irrelevant to me. And when i used the option"*121*11#". It directed me for offers but not my usage. (Refer to image 1)

Notification"data usage alert: you have used 10mb data from your main account. For info on data packs, dial *121*11#"

If my airtel app shows me my usage as before, i wouldn't have wasted my internet usage. Instead, i would have used my wifi.

Additional to this - customer care agents & supervisor.

Previous supervisor/agent updated me that i would see my usage in airtel app directly. And i was fixed to that and use to monitor that. Suddenly, it was gone one day. I am not sure why this has happened. No notification to me on this.

Recent supervisor, he is guiding me another process on how to check data balance. If this correct, why previous agent/supervisor mis-guided me? If previous agent/supervisor said correctly, why recent agent (Das) mis-guided me? Further, he agreed that there is no process of raising complaint on previous agent/supervisor (Whom a customer speaks). There should be some process defined for raising complaint on such issues. Why it was not there?

And today (23 - may - 2018 12:18 pm) spoke with swathi n. Just listen to this recording. Airtel will be knowing how they are responding to the customers. This is not the first time for me.

Additional to this: connecting customer care calls

For connecting these calls, we need to strive for long waits. It would be a minimum of 30 minutes to connect to customer care. And again that is chargeable. Is this the way airtel treats their customers?

Its not matter of 36/-. Its the time and belief on airtel. I was using the same number since 2009. We are in 2018 now. Its almost 9 years. I never changed my number nor requested for some porting options. Still, airtel is playing with customers like me.

At 4.48 PM on 11.06.2018, suddenly i got an SMS that i have been charged Rs.35 for activation of GLAMOURZONE on my Airtel Mobile. Again one SMS came at 4.54 PM on 11.06.2018 conveying that GLAMOURZONE service has been activated.

When i checked balance amount of Rs.35/- was deducted. As i had not requested for any such service, i called the customer care. They said that i had sent SMS requesting them to start the service. This is ridiculous.

When i asked the customer care executive to register my complain, he denied taking any such complain. He also denied to tell his full name and told only his first name as "Soheb". I got clueless. He said he can not register complain but no deduction will be made in future.

Though the amount is less, it is an unethical practice and needs to be addressed.

Abhay Kumar Gupta

[protected]

Dear sir,
My name is ravinder singh
My phone no is [protected]

I have received a call from airtel[protected] on 11th of june at 4:49 pm from a lady executive for port my no to vodafone to airtel when i request her to don't call this is the 3rd call from airtel in a day and i continuously receiving from a couple of days so she replied "call uthane ke liye staff rakh lo" and was laughing sick.

Hi all,

Anu durai (Airtel store employee) has submitted fake degree certificate for joining as employee in airtel. Y i'm complaining now means there are many people's including me who done there degree and still they are waiting for job. After checking anu durai degree certificate if you found as fake certificate surely you will terminate him amf that job will go for someone who's waiting for a job. If you didn't take any action against him i will file complaint in court /media against anu durai (Airtel store employee) and airtel for encouraging like this employee.

Note: if you have any doubt about fake certificate. You can check with lokesh (Airtel store employee at brookfield, bangalore). Lokesh helped and durai to get this job in airtel. Any enquiry about anu durai fake degree you can check with his friend whether he done degree or not.. I'm mentioning anu durai friend's contact number just for reference -

1) lokesh (Airtel store employee) : [protected]
2) yogesh: [protected]
3) raju: [protected]
4) suman: [protected]
5) joy: [protected]
6) vijay: [protected]
7) sekar: [protected]
8) varun: [protected]
9) abhishek: [protected], [protected]
10) natraj: [protected]
11) santhosh: [protected]

Thanks

This is the worstest network ever i used till now. Just stop you fake advertisment about the bestest network and all #.
I have use several networks, didnt face this type of problem ever.
Network is never available when its highly needed. No internet works. Other person can't hear my voice. Call doesn't get placed at once.
I mean nothing is right.
Whenever i get any call from your cse, if i start complaining, they will disconnect the call immediately.
You dont have that much of guts to listen to your customers complaint.

I used airtel wifi router and was not working fine in my deep city inside building. Not able to use 100 mb per day. It was dead slow. I reported and asked disconnection. They disconnected and balance payment i was trying to pay online they didn't enable in my account. They sent court notice and asking for payment. They forcing to come retail office to pay rupees. And few executives called and stating like rude guy and demanding payment otherwise they will do some action against me.

This is seems airtel met heavy lose and down due to other competitors. They are suppressing customer and doing this. As my wife is lawyer i am going to make in court and will proceed.

I already published all doc in my social network.

We have been using the corporate services for more than 9 years, we have never faced this problem earlier.

As per the telecom, refer to the discussion regarding the messages popping up on the mobile no [protected] which is overseas for the business trip. As per advised by you irp 649/- pack per day is auto activated if a person travels overseas and inspite of the auto activated pack, after which on the same day we activated irp 2999/- pack and even then the messages are not stopping. The messages which were sent on the mobile is attached fyr. The constant messages are interrupting the meetings and is not able to concentrate which is leading to mental harassment, moreover our trip is getting affected.

Look into the matter and resolve on priority basis. Also note we are not going to pay a single penny

Approached airtel customer care to convert my postpaid into prepaid. Initially, they asked me to come after 2-3 days, citing reason unavailability of the bill to clear dues. After pursuing, they said ok. But now they cant adjust security deposit towards the clearance. And after pursuing a little they said ok again to adjust but now they said: "we will charge the dues as mentioned in our system" which is not actual after monthly discounts and settlement will be done via cheque later"
I mean come on, we are in the digital world and you are giving so many lame excuses just to trap customer in postpaid.

Mobile number: [protected]

This is krishna chaitanya and my mobile number is xxxxxxx. I have got my mobile bill for the month of may as 1, 52, 610.58 rs and i was told this is due to my international roaming on april 23rd. I have got married recently and traveled to maldives on april 23rd. So at the hyderabad international airport there was one of the airtel relationship centre and the executive has told me to activate 149 pack which would allow me to get incoming calls and sms. He also said that if i pick the calls and answer them it would be chargeable and the same case with mobile data and if the usage goes beyond the credit limit the sim would automatically get barred. I have used mobile data for sometime thinking that it would not go much beyond my credit limit which is 4800. But later that evening i got a message from airtel stating that i have used mobile data worth 1, 52, 610 rupees. And today my mobile bill for the month of may is more than 1, 52, 610 rupees. And now when contacted customer care team they say that the credit limit will not be applicable if you are in international roaming and would be valid only in india. I have tried reaching nodal officer and also enterprise team of airtel and they are asking me to pay the complete amount and they cant do anything on this. There has been miscommunication from airtel and now they are claiming that that its fault from my side. Also they have blocked all my outgoing services on 11th june saying that i have exceeded my credit limit.

My mom is an Airtel user and recently the issue with the network has made our life's a hell. We actually require a phone to call others or get calls. Lately, she isn't able to make calls nor getting calls. Please look into the matter as this is really annoying. And if the same thing continues we will be forced to Port to other networks.

I had upgrade my airtel sim to 4 g.. But now in 4g network it's working one day and next day not working at vile parle address ambewadhi westrun express highway..in advertising they show sab kuch try karna chaiye.. This is my first simcard.. At least mene sab kuch try airtel me kabhi nahi lethi aise third class network hai.. I already pay rs.399 for internet recharge..

My grand mother mobile no [protected] has been charge for an un authorised transaction on 8th june 2018 at 1:58am. The games club service was activated and 55rs has been deducted from account with any prior knowledge. When i called customer care they are saying lie that a message has been send while i cant see any message in sent items as well my grand mother doesnt know how to type a message. Seriously airtel you are giving this silly exuses and said they wont refund money and person who was on other started started yelling and stope d responsing while the call went for another 1 minute without any response from their side. I want my 55rs back and initiate my refund. I have all the details of transaction.