Airtel Complaints & Reviews

A mail was sent to nodalofficer. Kerala airtel on14th. No response. Bad service.
Sim not working for last five days. No solution no customer care no toll free response. Mail given below.

Dear sir / madam,

I have a post paid connection number [protected] and a pre paid number [protected]. Both are not working for the last few days. When i visited your office at appolo jn kalamassery they told me that the sims are to be changed and i got two new sims on 12th may. But they could not activate the sims on 12th as the aadhar authentication was failing because of your server problem. I gave my aadhar copy and they told me that both sims will be activated by monday 14th morning. But till now 1.30 pm on 14th the sims are not activated.

I don't know why suddenly both sims stopped functioning and the response for solution from toll free numbers were very poor. The connectivity in my area also is very poor and no customer service centres available nearby.

I am your customer for many years and there is no bill payment pending also. I want to know the reason for stoppage of service and the delay for restoring the same.

Want an urgent solution.

My alternate contact number is[protected] and e mail id is [protected]@gmail.com

Thanks and regards

Prasannaraju k
Ragamalika
Kottekat 6th house
High school road
Chentrappinni p o
Thrissur 680687
Kerala

I activated the international roaming plan of 149/- before going to the usa. Besides that, i have the postpaid plan of 499/- from which i had about 106 gb for usage. By the end of the month, i received a bill of rs. 15647/- stating that i have been charged 649/- everytime i used my data, which sounds absolutely senseless to me. I'm being overcharged for nothing!

Dear sir/mam
I am very old customer of your company. My name is krishan lal having airtel number [protected].
My complaint is that whenever i recharge my my airtel number it's all amount went to nowhere, and always stays my number non balanced. I visited your outlet, there a madam sent a request through my cell. But the problem is still standing the same.
You are requested to look into the matter and solve the problem, or i will have to go another company services.

Krishan lal
[protected]

Dear sir, sim swap option in airtel mitra app is not showing, i tried with uninstall & again new version install but still not the option is showing. Everyday my customers returned from my shop, they came for sim replacement, but i can't help them. I also contacted airtel customer care but they not helped me. My lapu no. [protected]. Please help me. I need sim swap option very urgent.

This is really frustrating, my issue is not resolved. Its been 15 days and there is no response from airtel technical team. When i try to reach technical department, they keep saying its been escalated it to technical team. If they take this much of time they should have provided the "dongle" or alternative service to provide.
I really want the internet connection as i have lot of work to finish.

Bad service, no experienced technician, not providing any update when they going to fix, feels like sue the company!

Kindly, reach out to them and fix this issue at the earliest

Regards,
Mahesh raman
Airtel number : [protected]
Registered mobile : [protected]

Please see below mail for reference :

[protected]@airtel.com
Sat 5/12/2018, 4:35 pm
Dear mahesh raman,

Greetings from airtel!

This is in reference to your email regarding non functioning of internet service for your airtel landline number [protected].
I apologize for delay resolution and inconvenience caused to you.
With regard to your issue, we are already following up with the concerned team for an early resolution.
Please be assured that we are putting in our best effort to address this concern on utmost priority. We will contact you shortly with an update.
I appreciate your cooperation in this regard.
Thank you for reaching out to us.

Best regards,
Rajib shome
Advisor : customer experience
Bharti airtel ltd

Hi

I tried to check my internet balance by pressing *121*, while checking i reached a page that says internet loan i clicked to check what is the amount they will deduct and how much data i will get. It did not showed anything as such instead i get a msg 60 mb data has been recharged and 22 rs will get deducted from your account, this is the second time happened with me. It is not about 22rs it’s about when i called the customer care rep, and when i told them to cancel it they are simply blaming me they are telling me i am lying. They are telling before taking internet loan i have all the options to confirm and refuse to help me

I have added rs7000 in my Airtel money account, but now I am unable to use that money, bcoz their virtual debit card is not working, its showing that your bank has declined the transaction.. Please contact your bank..means they are only cheating customers...
Person to person transactions are also not allowed...
Airtel money mo no - [protected]

My internet is not working from last 3 days and broadband is also not working, try to call your team on the customer care support number its very hard to contact your support team, if you don't want your costumer to get in touch with you then why you provider this costumer support number. Its very ridiculous to face these kind of problem with such a big organization please try to

My mobile no [protected] i want to know my incoming and outgoing calls for this month. Iam unable to know my outgoing and incoming calls properly. Please slove this problem by giving me information about call logs of my phone number [protected]. If your able to provide me with this information of outgoing and incoming call logs it will be more helpful for me

Hello sir/madam, i got an otp message for airtel prepaid recharge airtel5/bh/prepaid for online purchase of rs. 100, which i didn't. This happened today on 14th may 2018 at 3:20 ist pm. After several hours of receiving this message i got a message from my bank dear customer, your txn at pos payust[protected] declined due to incorrect pin. Please enter the correct pin. I searched for this in search engine and found many consumer complaints to airtel about this same id i. E. Payust00001653 and link provided by you. I never shared my confidential details with anybody or anywhere. I remember last time i used my debit card for an airtel mobile recharge through paytm and there's no other explanation how this unfortunate suspicious transaction happened. I think your security systems may have been compromised and somebody is misuing your customer data which is a major concern for your users. Kindly investigate the matter and take appropriate action so that such fraudulent transactions will not take place in your name and it will send a message to frauds so that they can restraint. Thank you.

I am jenkins hubert. I am from nagercoil. My airtel number [protected]. I didn't get airtel 4g data. Now i getting only 2g data. All my mobile settings are good.
This complaint is repeated. So i lost my money. Already i complaint and the person refresh the settings and i got 4g. Same problem repeated. Take the necessary action. If you can't please trminate me from your service.

There is no mobile net work service in nerul new mumbai near palm beech road since they do not have network towers in nerul west palm beech road and after informed the airtel staff, they only revert that the massage was to short to revert. Airtel uneducated staff do not understand that there is no towers of airtel that is why the company cannot provide any signal in new mumbai zone. Airtel in not able to understand simple issue of no network zone of service, due to which the only choice left is change service provider, as the only net work available is jio 4 g from reliance. Airtel staff hope this massage is long for you to work on it for your clients who are suffering due to no network available in nerul sector 16 palm breech. New mumbai area.

I have received this message which is an incorrect remittance in my DTH account. Appears to be a case of fraud.
“Payment received Rs 648 for airtel digitalTV id[protected], updated a/c balance is Rs 792.63.Current Monthly Charges - Rs 666 Next Recharge Date is 17-JUN-2018.To know account details give missed call on [protected]”.

My DTH balance as of today was Rs 405. Rs 648 was stated to have been deposited by your company today in my DTH account which is not the case. Since you have now acknowledged that I had deposited Rs 648/-, I stand a refund of Rs 40/- which were deducted earlier as stated by your call centre employee as idle charge.

Request make arangements to avoid such fraudualent activites and make up the balance in my account as Rs 405+Rs 648+ Rs 40=Rs 1093.
Meanwhile, I have requested the call centre employee to stop both my DTH accounts till the issue is resolved.

Regards.
Amit Sharma.
[protected]

[protected] Forwarded message[protected]
From: itsme teja
Date: Thu, 10 May 2018 at 22:44
Subject: Misappropriation with Airtel DTH Customer
To: corporate.[protected]@bharti.in

Date:2 May 2018 at 21:25:55 IST
To:[protected]@airtelworld.com
Subject:Rs 648 deducted from my account yet to be credited in tv account.

My bank statement for rs 648 deduction as attached. The amount shown as deducted on 25 Apr 18. The bank has confirmed the said deduction in your favour.

Customer care officials have been troubling me again and again asking for bank data which has been submitted by me. I have already submitted my bank statement for the above deduction. I am submitting the same again. Request arrange to refund the above amount or credit in my tv account [protected] without troubling me again.

I am an ardent airtel customer having 5 SIMs and two DTH connectoins of Airtel. If this is how you run business then its condemable.

Dear team,

This is in regards with my mobile no: [protected] which was earlier with vodafone. Later i received a call from airtel representative to port the telecome services from vodafone to airtel. With this request i intended to transfer my services as discussed.
A verification guy came to meet me and took all necesaary documents post addhar authantication. I was told it will take 3 working days for the conversion of telecome services and i was given a new sim to use in future.

Its been almost 3 months, i never receive any conformation on my port request. As i was having my primary allternate no, i didn't bother to check as well.

Later this month when i visited a store at college square, cuttack-odisha. I was told that i do have an airtel no and the same is been ported from vodafone services which was processed on my request. But till date the sim is not in use. There is no network service available on my device since i was given the sim. With all the above, i came to know that there are dues pending for last two months. I gave a request at the store itself, they denied to take as it was not of odisha circle.

I have mailed a formal mail as well from my regisgetre mail id as well. No response as of now. I am getting no. Of calls for the service provider to clear my dues. When i havent used the network for once, why should i pay for the same.

Request you to look in to the matter on atmost proiorty and address this issue.

Awaiting your response.

Thanks,
Rakesh kumar sahoo
Ph: [protected]
Mail id: [protected]@outlook.com

I have tried two time to recharge mobile no. [protected] with the amount of rs. 249/each times. My bank a/c has been debited but message not received from airtel that your mobile no. Has been successfully recharged and balance is also not showing. Please help to recharge my mobile one time and rest of the amount rs. 249/- may please be transferred to my bank a/c

Thanks

Babanand

Dear sir

Airtel relationship no. [protected]
Corporate plans:- universal woolen mills, ludhiana

This is for your kind information that we had paid rs. 12611 to airtel against our bill from citrusairtel gateway online by our bank

Even payment confirm by citrusairtel gateway to airtel they have successfully paid rs. 12611 to airtel on dt. 9/3/18 with transaction ref no. [protected]citrusairtel /
[protected] by hdfc bank

But till date no amount posted in our airtel account.

& our corporate mobile nos outgoing call barred 3 times in 1 month.

Kindly take necessary action on airtel as early

Thanks

Rahul malhotra
[protected]

I have requested to migrate from postpaid to prepaid on last April 25th 2018. I hope, my account disconnected from postpaid on last 28th April 2018. Afterwards, i couldn't make first time recharge through Airtel office & retail shop. The Error is occurring by highlighting Recharge is not successful. To solve this issue, i am following up for past 15 days by calling the respective Airtel office where i have done the migration and also by calling the customer care people. But nobody knows how to solve the problem. I didn't expect such a worst service from Airtel. The Aritel employees is trying to escape from my call by saying something or redirecting to someone.

Hello I am Aman, my issue is related with recharge as i recharged my number twice
by mistake . but airtel claimed that we are not responsible for that. what is this ? payment done but doesn't received any benefit. I just Hate Airtel (Jio is better in this manner as they really cares for thier users ). Worst experience ever with Airtel .hate airtel .

We have been complaining regarding the unavailability of internet connection since today morning but no response from the concerned authorities.
With the result full day work in the office has come to a stand still.
Request you to earnestly look into the matter.
The concerned local engineer has been repeatedly saying that we dont have the generator facility on server.

I visited airtel store niwaru road jaipur branch for the purpose of porting of jio sim to airtel. I just want to switch my sim from jio to airtel because of some network issues. And then i submitted the documents for porting in that particular airtel store. And next day before 24hrs i visited again their for the purpose of cancellation of porting because i want to switch my jio to vodafone. And they said that they cannot cancel porting of prepaid but they can cancel the porting of postpaid. And they forcing me to switch to airtel postpaid from starting i. E on 9 may when i visited first for the purpose of porting. And it is clearly clearify by trai that porting can be cancelled within 24 hrs.