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Airtel Complaints & Reviews

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Updated: Apr 22, 2026
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U
Uma Chordia
from Hyderabad, Telangana
May 19, 2018
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Website: airtel.in

I activated international roaming for 10 days for china paying 2999. Transaction id[protected].. I am not able to make any outgoing calls. Cant reach customer care also... This is super urgent!!!

Incoming is working. No outvoing after carrier changed to china mobile from china unicom. Pls resolve asap

Please mail me at [protected]@redconsulting.co.in for further contact details.
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    J
    Jayasree Ghosh
    May 19, 2018
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    Address: 560068

    Can you please check the bill amount as i already raised for the disconnect as there was issue with the device and request has been accepted. Also i told that time that i will not pay any amount which is not justifiable and who have taken and raised the request he told that he will follow that. I was not able to use after paying my bill by 21st april. How come this much bill amount i need to pay?

    Also stupid people are calling me and threatening me to pay the amount. Can you please take one more complaint regarding that? Also would like to talk with your higher management people to notify how the customer care people are behaving with clients. Even they do not share their details. How do i know that correct people are calling me?

    Kindly verify the amount and send a justifiable amount.

    Kindly noted before raising the disconnection request i visited your shop near by my residence and they only talk to customer care and asked for the disconnection. Are you going to pay those struggling days that i already suffered for your side fault?

    Thanks & regards,
    Jayasree ghosh, +91-[protected]
    Airtel customer support has been notified about the posted complaint.
    May 19, 2018
    Updated by Jayasree Ghosh
    Kindly resolve the issue and stop tread calls.
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      R
      roopa.kushtagi
      from Mumbai, Maharashtra
      May 19, 2018
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      Airtel charged Rs. 100 as late payment fee for a day delay in payment making without communicating to me about delayed payment fee. When I tried calling the customer care, the customer care associate was not even speaking even when I checked if he is there he was not even speaking. Disappointed with airtel customer care service.
      Airtel customer support has been notified about the posted complaint.
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        S
        Shrikanthgraphics
        from Bengaluru, Karnataka
        May 19, 2018
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        Address: Bangalore, Karnataka

        I have received a s m s stating that 11th march bill amount of rs 421.86 is overdue and the same is included in the april-may bill. But i have paid rs 422/- on 28-4-18 through net banking from uco bank. You have not accounted my april month payment. Kindly look into it. On line receipt and bank statement are attached herewith for your ready reference.
        Airtel customer support has been notified about the posted complaint.
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          M
          madanlal sweets
          from Delhi, Delhi
          May 19, 2018
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          Address: New Delhi, Delhi, 110051

          Dear sir/mam,
          Sir i have received our mobile bill details by your company in pdf format but your pdf file is not open provided your password so plz check the file & password plz correct file or password provide me immediate on my male id
          [protected]@gmail.com
          File for the mobile number [protected]

          From - shri madan son's
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            Y
            yashi jain
            from Jaipur, Rajasthan
            May 19, 2018
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            From last few days there is no value added service apply on my airtel number. [protected] still the balance is deducting automatically without any value added service. Please let me know the reason? And if any service is activated please deactivate it. I am facing this problem from last two recharges done. Please help me out to overcome with this problem. Airtel customer care assistant is not responding at 121.
            Airtel customer support has been notified about the posted complaint.
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              U
              unknown_complainant
              from Ahmedabad, Gujarat
              May 19, 2018
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              When you do not know how to develop a normal payment gateway and after years of somehow making the old website work why the ### did you change the payment method to force me to look up a stupid telephone number from a PDF doc where I cannot copy it from and I cannot make the paymetn without copying each digit like AN IDIOT. If there was any other broadband service provider available to me I would personally go to your office and kick the [censored] out of you and throw your stupid device at your head.
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                N
                Nhhyundai
                from Ahmedabad, Gujarat
                May 19, 2018
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                Address: Ahmedabad, Gujarat, 380054

                First of all see all attached details.
                As per them we receive sms plan after your maill dated feb 10, 2018. Then why sms charge occur in our recent bill again?
                If they don't fullfill their own words then why they are giving wrong promise to the customers?

                Second thing is that we already paid extra money for our portability thenafter it is rejected by them due to outstanding. They know that they are totally wrong for that still they do that.
                If they can't satisfy the customer then why they reject our portability?
                Please tell them send us our final outstanding figure till date, don't want to keep in airtel. Why are they forcefully hold us?

                Third thing is that we can't call on 121 or 198 from any our airtel number. Can't select any menu while calling. Solve it immediatly.

                Fouth and very important thing is that we made complain for our network issue at march 20, 2018, but still it is open.
                None of their executive have their responsibility to solve this complain.
                While we put request for portability then they remember regarding our complain and request us to solve it.

                Finally the conclusion is that stop our sms charge & process our portability request.
                Now don't want to keep with airtel anymore.

                These all details which i say is totally rights. The snapshots of mail and our conversation i already attach.
                Airtel customer support has been notified about the posted complaint.
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                  S
                  srajakumarpdy
                  from Bengaluru, Karnataka
                  May 19, 2018
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                  Address: 560016

                  Recharged the same sim card for 150 rs but the sim is still not active and showing emergency calls only.
                  Please let me know what is the issue and i am not able to call to the customer care.
                  This is really frustrating and i am planning to port from airtel.
                  I am not able to call to customer care number also from the mobile number shown below.

                  Faulty mobile number - [protected]
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                    R
                    Ramesh N Vaakkiel
                    from Bengaluru, Karnataka
                    May 19, 2018
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                    Address: 560032
                    Website: airtel

                    I had submitted a complaint for my airtel dth as i was unable to view most of the channels due to signal cuts and interruptions. After 1 week my local rt nagar airtel technician came and replaced the set top box yesterday and confirmed that the channels would be resumed yesterday night 9pm. Today morning when i called the customer support they reported that this would be done by 2pm. Now when the airtel technician is saying that this is because that the account is running negative.

                    The surprising thing is i had recharged it under the 1year subscription plan (Inr 5k) and it was done only in the month of jan'2018. This is another blow to me and i don't have any channels.

                    This is frustrating, disgusting and i had to spend a day full today taking leave just because my family is unable to watch any of the tv programmes.

                    I want to ensure that

                    1. Airtel ensures that my connectivity is good without any breaks/ disturbances

                    2. Airtel gets my yearly package in place till dec'2018 as per the subscription i had done.
                    Airtel customer support has been notified about the posted complaint.
                    May 20, 2018
                    Updated by Ramesh N Vaakkiel
                    Day 2 Saturday. Airtel customer support mentioned it was a STB & Card pairing issue. Local technical team says it is beyond their control. Customer support confirmed that they will resolve the issue by Sunday morning and mentioned that they have escalated the issue.

                    Day 3 Sunday. Local technical team says the issue should be resolved by end of day -Sunday. When enquired with Customer support team they say that I need to wait till Sunday evening. After some time the helpdesk team calls up and conveys that the technical team has requested to extend the activation time to 1 week. I was so frustrated with the new request that I have decided that once the subscription expires I am going to discontinue AIRTEL dth connection. I still keep wondering when I will get my channels back.
                    May 21, 2018
                    Updated by Ramesh N Vaakkiel
                    Day 4. Still no development from AIRTEL and all my TV channels remain blank. Today morning the airtel support lady calls up and mentions that the issue will be attended after 2 days. When asked why she puts the local technical engineer on conference and he says that it is an IT issue.
                    May 22, 2018
                    Updated by Ramesh N Vaakkiel
                    Day 5. On day 4 the airtel guy visits my home and replace the STB/Viewer card and tells that he will come and change the cable on the next day. The error - CA003, error code- 14 remains the same. On day 5 the Airtel escalation team calls up and asks for the viewer card while I was driving from home to office. I provided the same and he was mentioning that the issue will be resolved by 3pm. I don't have any hope on AIRTEL now.
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                      A
                      AbinashM
                      from Pune, Maharashtra
                      May 19, 2018
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                      Hi, i port my airtel post paid to prepaid, first thing is it tooks 5 days time,
                      After that when i insert the new sim it asks for verification, although i entered the details of adhar last 4 digit number and year of birth, verification fails.
                      While trying to reach customer care also first asking for verification.
                      What is the point of giving better service to the customers.
                      Airtel customer support has been notified about the posted complaint.
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                        @om
                        from Morena, Madhya Pradesh
                        May 19, 2018
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                        Address: Ajmer, Rajasthan, 305003

                        Sir,
                        I am airtel prepaid user and i want to know outgoinh call detail of my no. On airtel website there are not showing any link to get the information on airtel log in profile.
                        So please tell me how to get my call detail file.

                        I have done this activity via sms also.
                        I send a sms
                        Eprebill may [protected]@gmail.com
                        To 121

                        But didnt get any thing to my email or sms.

                        So kindly do the needfull.
                        Thnks
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                          S
                          Sanjam1313
                          from Jagraon, Punjab
                          May 19, 2018
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                          Address: 143002

                          Airtel signal range are very poor from the last one month. We are faceing many problems with this, we can't receive any our calls & messages from this airtel simcard. Even we upgrade our sim card form airtel store. We also complaint thiis issue on airtel store two or three time, but we cant get response about this week signal. Mobile numbers are suffered with this problems are [protected] & [protected]
                          Airtel customer support has been notified about the posted complaint.
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                            V
                            Venkatachalam Vr
                            from Bengaluru, Karnataka
                            May 19, 2018
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                            On 17th may i have recharged with rs 199/= (Airtel prepaid) in
                            Respect of my mobile no.[protected] through indian bank debit card
                            And simultaneously the account was debited with rs 199/, yet recharge was
                            Not effected until today. No transaction id also came.
                            I request through your good-self to take up the matter either to recharge or refund my money.
                            Thanks and regards

                            Vr venkatachalam coimbatore
                            Airtel customer support has been notified about the posted complaint.
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                              A
                              aatif7
                              May 19, 2018
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                              Address: 635751

                              All of sudden received sim card registration failed message and network connection lost, trying to call from other sim card and tried to explain, but they are responding to call from same number. But how am suppose to call when there is no network at all.
                              And secondly customer care number is not getting connected, 1 out of 10 times it is connecting and that time also they are not fixing it.
                              Airtel customer support has been notified about the posted complaint.
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                                K
                                koshylal
                                from Ernakulam, Kerala
                                May 19, 2018
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                                This morning (19th may 2018) i got a message on my mobile that the service super store has been activated on my mobile and i have been charged an amount of rs.50/-. As i had never requested for the activation of this service i called the number mentioned in the message to deactivate this service. Also i called the customer care for the deactivation and for the refund of rs.50/- that was deducted from my mobile account. They said there is no provision for them to refund the money.
                                I never requested for the activation of this service. The activation was done by airtel without my consent and hence the money (Rs.50/-) that was charged should be credited back into my account.
                                Thank you.
                                Koshy cherian
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                                  A
                                  ArivazhaganG
                                  May 19, 2018
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                                  Address: 621216

                                  Worst customer service experience with airtel. I don’t know why they having customer service. I have contacted 4times to with in 4 hr even though my issue was not resolved. Every executive person saying that the system showing pending for a long, that’s the issue, that’s why i have contacted customer support, but if they are don’t have provision to resolve the customers issue, then what s the purpose of having customer service...!!! Worst experience with airtel,
                                  Airtel customer support has been notified about the posted complaint.
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                                    H
                                    Haresh879
                                    from Hyderabad, Telangana
                                    May 19, 2018
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                                    Address: 500020
                                    Website: www.airtel.in

                                    Hi,
                                    My business organization is at ashoknagar and frequently i was unable to receive the incoming or outgoing calls from my airtel number. I made a complaint about the issue to the customer service provider for about 8 to 9 times till now. Nothing it has been resolved. If those airtel people are not having enough bandwidth what is the reason for them to take the new customers. Kindly take this into consideration and resolve the issue. It is better to ban airtel from providing new connections or it is better to remove the license for them completely.
                                    Airtel customer support has been notified about the posted complaint.
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                                      D
                                      DrSuman Sahu
                                      from Delhi, Delhi
                                      May 19, 2018
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                                      Address: New Delhi, Delhi, 110049

                                      Today, on 19/5/18, morning 6:25 i received otp sms for transaction on airtel5/bh/prepaid for 500 rupees, using my sbi debit card which was not initiated by me. Ten minutes later payment declined on payus00001653 due to incorrect pin message was received. Someone is using airtel wallet portal for fraudulent transaction. Please look into it asap and resolve this issue. We all don't want to lose our hard earned money.
                                      Airtel customer support has been notified about the posted complaint.
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                                        J
                                        JB27
                                        from Kolkata, West Bengal
                                        May 19, 2018
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                                        Address: Kolkata, West Bengal, 700021

                                        We have two airtel connections - [protected]/[protected]. The connectivity is rather poor since sometime - my address is major general joydeep bhati & ms gaury bhati, 1 kolkata gate, fort william, kolkata-700021. We are rather disillusioned with the service and need an urgent boosting arrangement to remedy the situation. A large number of other subscribers too are facing a similar problem. Please remedy the same at the earliest. Thanks. Joydeep bhati & gaury bhati
                                        Airtel customer support has been notified about the posted complaint.
                                        No improvement at all. No one has contacted or attempted to address issue.
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