May 29, 2018
Updated by Aurabinda Sil Again Airtel Co has activated some VASs and deducted talk value from my other Airtel connection ( [protected] ) on 28.05.2018. The matter is furnished in detail below :
Dear Sir,
I would like to inform you about the quality of services being rendered by Airtel Co ( Bharti Tele Services Ltd) recently. They have deducted unauthorized way amounts from my talk value balance twice yesterday, i.e. 28.05.18. They have activated some VAS although I have never applied for the same. The details are furnished as follows.
1)1st Deduction : On 28th May 2018 at 12.07 PM Rs. 25.00 ( Rs. Twenty five only) has been deducted from my talk value balance against my prepaid mobile connection. The message sent by Airtel Co is : “ KIDS ZONE service has been activated @ Rs. 25.00 for five days. Service will be renewed after validity expiry.” TXN ID is: [protected].
2) 2nd Deduction : On 28 th May 2018 at 08.23 PM Rs. 7.00 ( Rs. Seven only ) has been deducted from my talk value balance against my prepaid mobile connection. The message sent by Airtel Co is: “SPORTS VIDEO PACK service has been activated @Rs. 7.00 for two days. Service will be renewed after validity expiry.” TXN ID is: [protected].
Name of customer : AURABINDA SIL
MOB NO : [protected].
I am suffering a lot. I cannot make calls. Also, I feel afraid to recharge my connection again. They will make again unauthorized deduction from my talk value.
I would therefore request you to make the refund of talk value in my favour immediately as I never applied for such VASs. Total talk value deducted unauthorized way is Rs. 32.00 ( Rs. Thirty two only). Please treat this U R G E N T.
Thanking,
Dt. 29th May 2018 Yours faithfully,
Aurabinda Sil
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