Airtel Complaints & Reviews

This is to inform you that last year on 14aug2021 i have taken 1 year plan of 200MBPS and it is valid till 13aug2022. In april month 2022 i shifted to chennai and on 22april-2022 i requested airtel to shift my location from faridabad to chennai.In may end i received bill of rs1375.64/- i paid same.

At that time i didnot notice because i have full faith on airtel that they cannot do any thing wrong. But in jun month i again received bill then i look into matter that why i am receiving bill again and again, since i already paid one year payment to airtel.

After looking into it it came to know that due to airtel mistake my 1 year plan got disconnected and they have added new plan to me on account of shifting name.

When i complained in airtel customer care no they said me that we cannot continue your old plan since it was disconnected so you take new plan and balance amount of previous plan we will reimburse through your request mail.

Now my query to airtel.

1. Who has said to disconnect old connection if i have given request for shifting
2.If though its happen then why it was not discussed with me before disconnecting old plan and giving new plan.
3.Even if it is not possible to continue old connection then why airtel want request mail from me.Rather then they can simply reimbursement in my old method payment account.
4.I need compensation against these mistale done airtel and i am suffering becuase of any execurtive mistake.

Broadband internet disconnected for 15 days in every billing cycle. All customer care calls go to ivr that says that engineers are working to fix it. No service request number provided. No way to reach an agent from the IVR.

Cannot raise a complaint, cannot reach out to any representative, no way to get a refund or get internet to work.

I use airtel landline from 2015 and i am very sorry to say the service is very poor. I dont have other network support here to opt out and thats the reason i am still continuing. Two months before my broadband stopped working for which i raised a complaint and they said some cable was cut near my area and will be resolved ASAP. But even after they said the problem is resolved i was having frequent internet disconnection so again when i contacted the customer care they said please do not raise a complaint as the problem is with the modem and they will get the modem replaced ASAP when they get the stock but i waited many days now when again i contacted the customer care they say modem is charged for RS 750, how cheap on them when they procure for modem they dont give good modem and latter from the customer charge a hefty rental for calls and broadband.
Customer name : K Thangam
Number :[protected]

When I am trying to make a call through my Airtel number it's showing invalid number and I am unable to make outgoing calls.
Please solve my issue as soon as possible

Hi Sir,
I have been using Airtel Sim card since 2017 and i have a postpaid connection on number [protected].
On 6th june 2022 in morning suddenly my number stopped working then i immediately went to Airtel store for help. Then they told that its a normal sim failure dont worry and they offered me new SIM after taking my ID card and my picture and told me that the number will be activated in 4 hours.
Since 6 hours went sim was not activated.
I again went and asked then they told that my photograph is mismatched and told me that on your num the photo is of some1 else where as ID card is on my name, address is mine and i have been using it since many time.
Then they told me that my SIM profile will be deleted and they will create a new profile and issue me the new sim and it will take 4 days.
Its been 28 days i havent got any help and i am facing many many problems due to my SIM card being off.
Now the question is that when they issued me the postpaid connection and taken my documents at that time they didnt even checked the ID and photo of the person
How could i know that in their system the photo is of different person?
Its their duty to check and issue the SIM card.
Now due to my SIM being off from last 8 days i am facing a lot of difficulties and my most of the work is on telephone be it of banks or anything without phone its very difficult and i have emailed their NODAL OFFICER as well but i have not got any response.
I am feeling helpless
I request you that please help me in this case.
And i want to register a complaint against Airtel that how can they do such mistakes
How could they issue the sim in start only when the picture was of some other person and ID was of mine.
I am total frustrated with AIRTEL
Please help me in this case

We are paying 999 unlimited internet connection, for this plan Airtel is supposed to provide 200 Mbps speed internet connection, but they are providing 40Mbps of speed only. When we called them before they sent technician and changed the new router but no change in speed, few days before we sent am email they have replied this:
we have already changed your bill plan from Airtel-UL-Zoom 999 Unlimited GB (40Mbps/1024Kbps) COMBO Plan to Airtel-UL-Xstream 999 Unlimited GB (200Mbps/1024Kbps) COMBO Plan (Subscription) with effect from[protected].

As per the website 40Mbps speed unlimited internet connection cost only 499/- plus tax
https://www.airtel.in/broadband/Trichy?icid=footer
Kindly look in to this issue and help us to get the amount they charged and get the proper plan, service and bill from Airtel

The sim I'm using is registered with my Fathers ID. I want to change the sim ownership to myself.
Please help me out in this.

There is an internet pole planted in front of the house. This is done without our permission when we were not at the house. This is causing a lot of inconvenience and have completely eaten up the parking space. The pole has also become a hub of a lot of wires mostly local tv cables causing a complete mess. Please help in getting it removed.
Address #63, 16th cross road, JP nagar 4th Phase, Benagluru

I got my duplicate sim issued yesterday (27/6/22) at 6:30 pm. My sim is still not activated or working

I have done recharge on 25th June of amount 719₹ and 455₹ however I wanted to recharge ₹455 on another no. How can I transfer my recharge to Correct number. Service Provider is Airtel. Also I tried calling to customer care using 198 but no option found in IVR to speak with Customer care agent.

My sim has been damaged I asked for a sim change on 16.06.22
but till date 27.06.22 my sim card is not been activated

I have used three numbers for post paid under some family scheme. I had cleared all the dues and requested to change all the my numbers to Prepaid. I had to go to customer care at Airtel JNTU Hyderabad and Airtel KPHB. Airtel got tricked, Changed only two numbers and then charged me Rs: 1178.82. Airtel has explored wrong way to trick customer and charge extra amount. Resolve it immediately

I have been using airtel postpaid for 5+ years. Just for paying the bill one day later I have to pay 100 rs late fee. This is looting people of their hard earned money. Why trai has not looked into this issue.

My airtel mobile [protected] was working fine when i came in saudi arabia in Dec 2021, i was always making recharge on this no. to keep my no. activated and working but since 3 month when i making call from this no. always showing call barred while making call. i tried to make it deactivated but can't. Please make it free from call barred my no.

Recharged successful and debited from my account but my plan is not activated resolve my problem as soon as possible..thank you ..!

There is a 4th unauthorized transaction on my Airtel FAST TAG without me/my car crossing the Toll Plaza since Nov'21. Rather everytime my car was at home when this unauthorized transactions happened. I have reported the issue multiple times through call/email/social media but it went to deaf ears. They are not ready to take any action

Hello,
I'm Shivam Singh, I have made UPI account on Airtel thanks app. There it is a offer that we will get confirmed cashback of 40rs, I did it 2 time, but didn't got any cashback.
Please resolve it.

Yesterday, I have recharged my airtel sim ([protected]) number for 455 rupees through credit card. The amount has been debited still it says plan validity expired. I can't able to make outgoing calls. Also, there is no proper help line number to speak with customer care executive.

My order reference Id:[protected].

Dear Team,

Sales offer the New broad band connection on 17th Jun'22 on fiber media within 24 hours. However there is no action. Upon call to call center, it was informed that fiber media is not available.

Basis the details, cancellation has been done upon multiple calls to call center on 22nd Jun'22.

Request No: [protected]
Reg Mobile No: [protected]

Kindly support refund

I am not able to call more then 20 calls since last 1 month, i raise a complaint also but they are telling it will resolve 24 hours but still I am not able to call, I am paying the bill before due date, kindly resolve the issue, I am using this number since past 8 years
Name : veerababu adari
Mobile number : [protected]