Airtel Complaints & Reviews

I, Krishna Subhash Varpe. I am not able to get calls as well as SMS from any number although I have balance in my account.I purchased simcard in 2019still I am facing issue while receiving incoming calls and sms.
I have contacted customer care and airtel express stores (5-6) but still not recieved solution

I have requested two times for xtream fiber installation but still not installed.
Your technician visited on address, they said that to wait 2-3 days because of no power in fatbox.
I request you to please resolve this issue asap.
I need 5-6 connection in my colony.
Thank you.
Aryan kumar verma
[protected]

Recently I ported to airtel for with I paid rs. 299 for FRC and after sim activation still recharge is not done and I am not able to use sim for communication. There is no option to check for customer care for this issue in app.

I recharged to wrong number, when can I retrieve it. I would be very grateful. I transaction was made yesterday evening.

Amount = Rs. 999
Wrong number - 931******1
UPI Transaction ID[protected]
Google transaction ID - CICAgJC5g6nYMA
Intermediary ID - HGA7P0E[protected]
Approval reference number - [protected]
Correct number - 936******8

Airtel since knowing from years that FaceTime activation is having issues and has failed to address this and even went to have strategic and advertising partnership with apple inc. This is failure of services for which we pay the prepaid price.

I have switched to eSim on iphone and can’t activate it. This is harassment and abuse of power

This is in regards with the issue that I'm facing since from a very long time. I was trying to load the money to my Airtel wallet account. I used my Citibank account for this activity. However, the transaction couldn't be succesfull and when I spoke about the same to Citibank, they told me the amount has been successfully debited to the beneficiary account which is Airtel in this case and then I spoke to Airtel payments bank customer care about it, they said the issue is caused by the Citibank and not them. It's almost about 2 weeks now, still haven't got resolutions for the same and when I initiate the conversation with Airtel they blame Citibank and the same with Citibank they blame Airtel. It's going on a loop since from a very long time. Please help me with this issue. I request you to take strict action on both Airtel and Citibank for their hopeless services.

Please find below the details
Airtel case number - CASE:18789527
Citibank's reference number[protected]

Please find attached the entire conversation which I had with both of them.

Dear Sir,

I opted for a new Airtel Xstream Fiber Internet connection on]. I was asked to pay the amount in advance on the application for which I Immediately paid. Even after being promised for the connection on the same day, the team kept on delaying the installation everyday with some reason or other. Till date, there is no response from the team and the connection has not been installed. I request you to kindly look into the matter and get me the refund for the same.
I will be grateful to you if you can help me to get the refund back from the company. The details of the connection applied:

CUSTOMER ID- [[protected]]
RESIDENTIAL ADDRESS- Flat No B- 305, Sita Vihar, bhayandar (east), Thane -401105 Maharashtra India

Email ID- [protected]@gmail.com

Sales Executive who collected the documents- Manish Shukla - [protected]

Thanking You,
Shubham Salunkhe
Contact No.- [protected]

I requested to my no. port in Airtel last Saturday but can't arrived my SIM... 😡😡😡😡😡

So, I have to join other companies..

Hi, I recently travelled to India in Aug 2022 and changed my SIM from Vodafone postpaid to Airtel Prepaid. The port was successful on Aug 28, 2022. I travelled back to Canada in Sep 3rd 2022 and used airtel SIM for 3 months. Suddenly in Nov end, SIM dint work. The balance amount was INR 40. Am not able to recharge / receive any OTP from India. Attached are the proof.

26.08.2022 - +91-[protected] - ported successfully from Vodafone postpaid to Airtel Prepaid

When I asked my fatherin law to visit Gowrivakkam airtel store, cennai, He was told there is no such airtel number in their record. How can I successfully use number for 3 months and suddenly am not Airtel's customer is I dont understand

Respected sir/ madam

My prepaid number [protected] can't use Airtel 4g internet from 6pm onwards. It's the scenario from last week. However, i did renew the Airtel 4g pack today with INR 299. even it's quite impossible to connect to Airtel customer representative, due to too much number- redirection service.
I kindly urge you to look into this matter in order to thwart the internet inactivity( from 6pm everyday) of airtel prepaid connection.

This is about i raised complain multiple time that Artel Xtreme remote batttery drainage issue. Remote also not working every month and when we complain about this to Airtel customer service they simply deny and ask for change remote all the time which they make me to pay 350 rs every time.

Battery remote drain so so so quick within 2 days sometime same day, i complained this to them multiple time but they dont have solution, instead of listing to me they ask me to change battery.

I complained them via calls and also opened complained via Airtel app but instead of giving proper solutions they just closed the complain without any concerned. Also they dont have any system which tracks the complain of customer and they keep switching the queries between different customer executive that makes you explain them again and again and at the end 00 results and waste of time.

I admit that their customer turnaround time is quick but without solutions it doesnt make any sense.

The PROBLEM I see here is with their hardware devices, HARDWARE IS POORLY BUILT AND NO PROPER SYNC BETWEEN REMOTE AND THE XTREME BOX. There Android box is also super super slow, sometime you will have to reset multiple time in order to see content and it takes 5-10 minutes all the time, very frustrating. When i complain about this they ask me to change the DTH box and pay for it, lol that scam.

I also complain them on Twitter but they seems doesnt care about it.

AIRTEL XTREME SO POOR SERVICE and POOR HARDWARE

Previous 3 month my sms service is nit working in my airtel number and more 3 number so please start my service
1.[protected]
2.[protected]
3.[protected]

I am outside india in spain, using airtel prepaid number more than 10 years, since from july moved to spain and its working fine, suddenly network disconnected even sim not detected, i tried troubleshooting restart my phone, changing sim slots but its not working, i tried to contact airtel customer care but no luck,
date if incident 11-Jan-2023
Client number : [protected]

i want to reactivate my sim, please do the needful on priority.

Reoccurring No Service Issue and No Refunds even after there s Service issue. Number [protected], [protected], [protected].

This is my second complaint what happened???

I'm a long time customer of various airtel services and suddenly my pre-paid number ([protected]) is acting weird.

It does not allow me to make any outgoing calls even though there is more than sufficient balance in the account.

I have registered for a sim card replacement (for mobile number: [protected]) which was on the name of my brother who is currently residing in Canada for study purposes.

We visited store first on 17 December 2022 with all documents required including NOC which was properly written as they needed but instead they given their own format and ask to come back with all documents back after two days.

First they provided wrong mail id for documents sending which took extra two days then finally at 4th day they took copies of all documents including (my Aadhar card, my brother's Aadhar card, brother's VISA, Passport and NOC which was written by my brother and mailed to them on their email) then they did video call verification to my brother over WhatsApp.
And then provided me a new sim card replacement which they said mostly will take only **04** days to activate.

Today as on 10/January/2023, the sim card is still not activated. We have visited the only Airtel store here in Aligarh, U.P multiple times for the status and processing and have called on their store phone number ([protected]) over 10 times in last two weeks but the store lady who answers calls keeps delaying saying that it will be done by today/in two days/by evening, etc.

My brother's Indian Bank are linked to this number and needs to do important transactions and is stuck due to this slow process by the Airtel staff and facing problems in a foreign country.
Currently, he is studying and so the bank transactions are necessary thing for him but its been 20 days now and the company isn't doing anything.

20 days already passed since all documents and formalities have been completed by us but no store keeps delaying it without any exact date, now they are not answering calls (I can't visit store always, it's too far from my home), customer care number (121) have a long queue and never connects the call to customer representative.

Airtel social media team (twitter/Facebook support) also doing nothing after I've told them the whole case.

Please escalate this problem to Airtel for sim card replacement ASAP.

Thank you!

Sir
I have ported my Jio number to Airtel and after I got Airtel sim but unfortunately I am Lost The sim without activation then what should I do
I want same number

No response from fixed line broadband wiring team for 3 days and no one taking initiative to get it fixed and causing too much trouble in Radha Nagar, Indore.

Airtell placed a poll on way and it is blocking my way by car to my residence. I have recently replaced a KSEB poll and paid Rs 26000/- for that to clear my way now airtell put a poll with out my permission. This is totally unacceptable and I would like to replace the poll into a convenient place please. Take action to this concern as soon as to avoid further legal proceedings and charges.