Airtel Complaints & Reviews

How to get refund from AirTel on failed transaction?

Sender's phone number: [protected].
Amount: K 2060.
Transaction date 1st May.
Txn. ID: MP220501.0029.G87405.

It's our Zambia customer's account. I'm Chinese company using FlutterWave to receive their money. FlutterWave said they didn't receive the money. And the customer's account has been detected.

I've been in contact for 7 weeks with Airtel Zambia, they are very arrogant, don't reply to messages, don't solve problems. They are robbery

Complaint using the Airtel broadband post which they have assigned a technician visit to premises to attend the issue and which hasn't happened and no one even approached me or called me to tell the reason for disconnection, and this irresponsible act is been carried out till 6 days, they always tell they need next 24 hrs to solve the complain and every time my complain carry forwarded, already 6 days, no Internet still they are telling give me the next .I have called couple of time's to Customer care for an update and fix of my issue and I haven't received any call nor update on resolution...they only play the pre recorded message and that’s the way of
Customer satisfaction, listen only to pre recorded message

I accidentally recharged a no. Instead of my brother no. This is what happened today, i was using IMobilepay, they suggested to contact operator. The text services says that
“you are not authorized to use lapu reversal service. Please contact to circle coordinator.”
The no. I recharged was: [protected]
Right no: [protected]
Transaction id:
Amount: ₹299
Date: 14/06/2022

Network speed is too bad, even if we connect one device also

The Nodal Officer,
Dear Sir/Madam

I wish to inform you that I am customer of Airtel since last 10-12 years. Now I feel that the relationship with your company is not worth any more.
I have subscribed to 8-10 numbers under group scheme.
Regret to said that from last 1 months, we are facing severe problem of frequent disconnection in airtel broadband[protected]_dsl-Fiber and [protected]-Landline), br...

Actually last 5 years im using airtel sim and same mobile number +91 [protected], last 1 year i was in dubai, when i was came here i faced lot of problems in my mobile sim,

the network is poor here no signal, if activate roaming also does not supporting, i feel very bad using airtel services.

the worst things is they dont have proper email support,
when im sending any reporting message they some time didnt reply also resoolve als,

o kindly take my action to solve this issues

+91 [protected]

I accidentally recharged a no. Instead of my no. I was using google pay, they suggested to contact operator. I have sent a sms as well for WRR reversal of recharge. The text services says that
“you are not authorised to use lapu reversal service. Please contact to circle coordinator.”
The no. I recharged was: [protected]
Right no: [protected]
Transaction id: [protected]
Amount: ₹155
Date: 14.06.2022

I tried everything with Apple support but iMessage cannot be activated for my Airtel sim card. The issue is from Airtel’s end. However, there is no way of talking directly to a customer care executive with Airtel. I tried their app and automated customer care number, but it doesn’t address my issue.

To Airtel

DEAR Sir.
My airtel no: [protected]
I have mistakenly recharged the wrong number [protected] Rs. 455/- on 1st June.
i called customer care told my mistake to your people within ten minutes. They said with a week will refund the amount.
till now it has not updated.

and then I tried sending an email to airtel support and also visited the Airtel store to reverse the recharge on the correct number, but no positive response was received.
please do the needful.
Narain

Dear team,

I am getting multiple OTPs from ZetaMB senderID as mentioned in screenshot. Please mark it as a spam, stop SMSs with template mentioned in screenshot and consider this as a written complaint my me to service provider Airtel as I've not subscribed anything to get these kind of SMSs.

Please stop these sms on atleast airtel network.

I am having airtel post paid and broadband fiber connection. My fiber network is down from and till date airtel is sending messages that so and so engineer will visit, it will get resolved but, till date it is not yet resolved.
There is no direct line to speak to customer care of broadband, i need dial to postpaid and then get trasnfered to the broadband customer care.
I have spoken 3 times with the customer care, but there is no use. Still getting the same messages and no one is visiting to resolve the issue.
My mobile number: [protected]
broadband line :[protected]_ap

Airtel, through a contractor, one Mr Kiran, recently laid underground optical fibernet cables in front of my house and along 31st cross road in residential area of Banashankari 2nd stage bangalore. After cable laying, the holes dug up havent been properly filled up. There is a large pothole in front of my house along the cable path . Alao, smaller hoes have opened up along the cable path, that allow rain water ingress and the road tar srface is slowly getting undermined and a large sinkhole may open up any day.
A manhole cover, near a junction box pole has been improperly covered, posing threat to scooterists and people walking around Please take note of these issues and address to rectify at earliest. The airtel contactor is not responding to any calls/ messages sent in this regard.

address: opp door nos 1735 amd no 1822, 31st cross, junction with 12th main, banashankari 2nd stage, Bangalore 560070

I have done recharge of Rs. 379 (old tariff) on an airtel number of my family member ([protected]) on[protected] through Bajaj finserv app (attached the proof). The number is attached to email id abhijithkumar.[protected]@gmail.com with airtel.

On 25th Nov 2021, I have done another recharge of Rs. 1498 (1 year validity) but the validity of only the later plan has taken effect.

When raised an issue, airtel nodal officer shared the following convoluted clause because of which they cancelled (but haven't refunded my money) the first recharge:
We would like to inform you that, validity will be extended only if you do the recharge with bundle packs like ( old Price point ) Rs. 199/-, Rs. 399/-, Rs. 449/-, Rs. 349/-, Rs. 698/-, Rs. 598/-, Rs. 558/-, Rs. 398/-, Rs. 298/-, (Current and new recharge must be in these recharge plans then only recharge validity will extend).
Please note that, the validity of smart recharge plans ( old Price point ) ex. Rs. 19/-, Rs. 79/- and unlimited plans like Rs. 2498/-, Rs. 2798/-, Rs. 379/-, Rs. 1498/- Rs. 149/- and Rs. 129/- and Rs. 197/- will start from the date of recharge.

What kind of a convoluted rule is this? I expected extension of validity would be the same for all unlimited recharges!

They cancel the recharge, take my money and don't even return it! I would like them to extend the validity for 84 days as per the "cancelled" plan. Thanks.

DEAR SIR,

I have mistakenly recharged the wrong number Rs. 455/- on 1st June.
i called customer care for within ten minutes. They said with a week will refund the amount.
till now it has not updated.

and then I tried sending an email to airtel support and also visited the Airtel store to reverse the recharge on the correct number, but no positive response was received.
please do the needful.

Narain

I made a recharge of Rs.690 to the mobile number [protected] On June 13th 2022 @10:00 Am through Google pay with UPI transaction I'd of[protected] and Google pay I'd of CICAgODP5KTuGQ .
The money has been debited from my Source account and it shows success and after the payment it showed success even in the Airtel app but the second after the payment there is no sign of payment in transaction history of Airtel app and the recharge has not been done to the mobile number. Please help me to solve this problem as soon as possible and help me to get the money back.

Jerry Sharon
[protected]
j.[protected]@gmail.com

I am using Airtel Service from long back and I am having 2 Airtel connection on my name.

One Airtel SIM I am using in Airtel Hotspot -BMF422 device for internet use only and I have recharge 84 Day Unlimited plan with 1.5 GP/Day. even added 50 GB extra 4G Data pack of RS.301

But Whenever I am trying to use internet, unable to use it since internet connection is very slow since long back and facing daily connectivity issue.

As I called multiple time to Airtel Customer Care but no help from them. they will give some deadline to resolve the Internet issue but nothing will happen.

This issue I am facing since more than 1 Years and raided multiple complaints. but automatically all the complaints got closed by Airtel without solution. Few on Raised Complaints details are attached here.

Note: I am not having time for daily raising complaint and calling Airtel Customer Care for internet issue.

Please take action on Airtel As soon as possible since this company is doing scam on the name on 4G internet service.

This is Sankalp Singh. My internet is not working. I had recharged my Airtel prepaid number on 5 June, 2022. From that particular day, internet is not working or when it's working, it's too slow that I can't stream a song or video.

Therefore, I Request the team members to take cognizance of this matter as soon as possible...

Respected Sir/Mam, I have done two recharges from GPay on the following dates:
I.) 20/05/22, 7.36 PM of Rs 699 google transaction Id: CICAgOCbq4vLbQ, UPITransaction Id:[protected]
II.)20/05/22, 2.12 AM of Rs 58, google transaction Id: CICAgOCbmaemCQ, UPI transaction Id:[protected]
the amount is deducted, and on contacting GPay, they said that operator had received money and I should contact operator...kindly help I want my money back, thank you

I recharged my Airtel number RS 301 recharge done but not reflected in my account, RS 301 deducted my account
Payment of Rs. 301.0 done via Upi has been processed. Order Id:[protected].
Transaction details
UPITransactionfor[protected]
Transaction id
T2206052204447013858027

Regards
Prakash singh Kandari

I paid through Airtel thanks app by payment method gpay UPI but my transaction is not there in app.complaint not taken . gpay say's successful transaction, contact merchant (Airtel). Airtel not showing /addressing my complaint.my complaint closed without intimation.301 rs 50 gb recharge. I want refund or data in my data balence