Airtel — charged more ncf charge | |||
My actual plan cost is 367.57 and on top of that NCF charges have been as Rs.199 that means around 54%. This is horrible and now total monthly charges became Rs.566.57/- which is not even affordable. Can any one from AIRTEL sent actual government regulations for NCF charges to customers. And i am dam sure airtel is playing a smart game here. Need a call back or any response from airtel to us other wise we are not going to pay anything for the sake of DTH & its good to go for hotstar, prime, netflix, yupptv etc Was this information helpful? | |||
|
Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
they are not following trai rules of 130 NCF charges till 100 SD channels. I dont know how they are charging. if you select more channels even if they are free your NCF charges increase. Their NCF charges are variable depending on number of channels you select even they are free or low cost. So I again changed my plan today selecting least number of channels..still I went upto 153 NCF charges
Reply
Details of network capacity fee
NCF = Rs. 130 (w/o tax) + Rs. 23.4 (GST) = Rs.153.4 (Total Price with tax) for first 100 channels and Rs.20 (w/o tax) + Rs. 3.60 (GST) = Rs. 23.60 (Total price with tax) for every 25 additional channels thereof. Earlier it was good TRAI made unnecessary mess of it. They should have retain the earlier option and allowed customer to choose it. Now NCF charges is additional for showing FTA channels so DTH guy getting just 130rs without any payment to channels walas . Before a monthly pack of 220 RS i used to get all south Indian prime channels withe Hindi & sports . now it cost morethan 400 Rs. worst part is 25 DD channels is compulsory in the NCF 130 Rs . in which i may not see any channels otherthan my regional channel so other 24 channels are waste and it gets counted in the 100 channels NCF account so if add another 25 FTA commercial channels then it will go above 100 channels again i have to pay 23.60 RS for viewing additional channel charges. Now DTH like Airtel guy become smart and forcing us to switch over to new tariff .
NCF = Rs. 130 (w/o tax) + Rs. 23.4 (GST) = Rs.153.4 (Total Price with tax) for first 100 channels and Rs.20 (w/o tax) + Rs. 3.60 (GST) = Rs. 23.60 (Total price with tax) for every 25 additional channels thereof. Earlier it was good TRAI made unnecessary mess of it. They should have retain the earlier option and allowed customer to choose it. Now NCF charges is additional for showing FTA channels so DTH guy getting just 130rs without any payment to channels walas . Before a monthly pack of 220 RS i used to get all south Indian prime channels withe Hindi & sports . now it cost morethan 400 Rs. worst part is 25 DD channels is compulsory in the NCF 130 Rs . in which i may not see any channels otherthan my regional channel so other 24 channels are waste and it gets counted in the 100 channels NCF account so if add another 25 FTA commercial channels then it will go above 100 channels again i have to pay 23.60 RS for viewing additional channel charges. Now DTH like Airtel guy become smart and forcing us to switch over to new tariff .
I am also facing the same issue of getting charged with Rs. 199 NCF charge with just 58 channels.
![]()
ankur.88.singhal's reply, Feb 24, 2019
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information