Airtel Complaints & Reviews

I recently got a duplicate sim on 1-SEP-2015 for number [protected] since my phone got stolen. Since then my messaging services outgoing as well as incoming is barred. Tried calling airtel service center several times but they did not help much and when I asked for complaint number they said they can't give. Ended up getting complaint online: PR[protected]. I have already tried changing the messaging center number but that did not work out. Due to this issue my Internet banking is stalled since every banking transaction needs to be authenticated through OTP. Airtel, A smartphone network that I really doubt it is!, Address this issue at the earliest or else I will register a case against you in Police station since you guys are harassing your end customers. PFA the mail

Sir, I have done wrong recharge on 03/09/2015 on online The following are the details: Wrong Number: [protected] Correct Number:[protected] Transaction Ref No IG0APZIBE7 on 03/09/2015 05:34:36 Amount: Rs.110/ Please reverse it to my Airtel number Thanks and Regards, Om Prakash Kushwah

My airtel number is [protected]. I was granted and committed a waiver of Rs.2000 + taxes by an airtel appellate officer on my last months bill generated on Aug 9, 2015. I called the appellate and nodal office a couple of times to check the reason for delay in posting the waiver online but I kept receiving conflicting information from different executives regarding the status of my waiver. Their excuses ranged from system being down to technical problems to human error and what not. I first lodged a complain with airtel customer service on July 24, 2015. Since then I have been regularly following up with their executives but to no avail. Every single time the executives would assure me of prompt action and resolution regarding my waiver but there would be no follow up of any kind. They would promise to arrange a call back from the technical team but that would remain unfulfilled too. My subsequent calls to 121 would yield no result either. Tired of empty promises, I reached out to their nodal office. They too promised to look into the matter and committed a waiver of 2000+taxes but never credited to my account. Each time assuring me that it would be done at the earliest. This entire experience has left me frustrated. During my last call with their nodal officer, the supervisor refused to take any responsibility for their inefficiency and delay. He was downright rude and arrogant and kept proffering multiple excuses on why the waiver was not posted even after having committed for more than two weeks. I dont know where to seek resolution now. I have no option but to post my nightmarish experience with airtel on every possible public forum so that prospective airtel customers know what they are getting into.

I have applied for airtel broadband connection a week ago. From that day i have been following up with the people at airtel office dwarka. Pathetic pathetic n pathetic people at airtel office dwarka. Bunch of stupid illeterates. They tell you lie about some1 that he dint came to office, on the other hand i had a talk with that guy few hours ago on landline. Its been a week i have not received any update. I have paid 1000 rps in advance for the broadband connection but nothing being installed. If one more day they dint installed ny connection i am going to throw the reciept on their face and get my money back.

I have recently port from Vodafone to Airtel there are lot of issues in airtel network. 4 days are gone still my incoming is blocked. I have already made complain from first day and they send me message that my issue get resolved. Airtel Service is very poor and very slow they need 7 days if your incoming is not working.

Just Aitel is cheating the customers, No notification if I crossed the 2G data 500 MB LIMIT Data, Before I received the alerts and emails, why this month I not received and even when I asked in the Begumpet Customer care he checked the notification this month I am not received and he accepted about this issue, this month no alert MSG or email sent regarding this issue. The system also know that I have not reached the MAX limit, so your system doesn't alert the customer, but you people are saying that we are using the data

I was using Airtel 4G dongle from last 16-18 months and Initially 5-6 month i was happy with the services and netwrok as promised but last 9-10 month i am not getting the 4G network. I have lodge complaints about with their customer care. They have closed the ticket with out notifying me and i have came to know that they have closed that ticket and resolution given as they need to setup new tower in my area and it will take 3-4 months though i have paid bill for 4G services. After 4-5 months i have raised another ticket as the network getting worst and it is not even dial up network services and this time also they have said that they need to setup tower in my area. I have had told the Customer service Manager that i am not going to pay the bill until you fix the network issue and they have said " No problem sir we are going to stop the services temporarily and once we setup the network over their in your area then we will send the bill" but they are sending bills after bills with the late fine. Ticket No : 62275162 and 56244137 Airtel Number : [protected] What should i do in this case? please help me.

We had applied for a shift of broadband connection from T.Nagar to Nelson Manickam Road which lies just 3 kms and both locations come under same exchange. The shifting request was initiated on Aug 7, 2015 but till today (Sep 3, 2015) we are waiting for the connection at new location. here is the latest mail from Airtel From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: 02 September 2015 15:41 To: ram.[protected]@rediminfo.com Subject: RE: [|BAL|Ref19549036|] SERVICE REF NO:[protected][protected]) Dear Ram, Greetings from airtel! This is in reference to your email regarding delay in shifting for your airtel landline number [protected]. With regard to your issue, I am following up with the concerned team for an early resolution. We will contact you within 48/72 hours with an update. I appreciate your cooperation till such time. Best Regards, Pankaj KR Singh Service Specialist airtel

I had a mobile post paid connection ([protected]) with Airtel and converted the post paid connection to prepaid connection by making cash payment in full (in fact I made excess payment) by visiting their gallery (as confirmed by their executive). Post this the connection was converted to prepaid connection. Now after a month, they call me and tell me that there is an outstanding of 10, 000/- odd on my account now. This in incorrect.

1) The billing was 17th to 16th until June 17th. 2) There has been one week billing between 17th June to 22nd June 2015 For the billing cycle 23rd June to 22nd July – My bill says I consumed 9.8 GB – This is accurate 3) For the billing cycle 23rd July to 22nd August – My bill says I consumed 5.5GB But on 4th August it was reported that I already consumed 10G and my speed was dropped down to 2G 4) I was forced to buy smart bytes for this billing cycle. On 24th August after 1 day into the billing cycle again they are telling I consumed 10G – This is completely wrong. 5) Everytime I talk to someone I get different answer. 6) They keep telling me to contact on 17th September to know more details of my one day usage – whereas my bill will not get generated until 23rd September

My mobile no. is [protected] i had an internet network problem. i called to the executive on 198. that executive talked very rudely, he ustomer he should completely misbehaved. i dint at all feel that you guys are interested in customer service. when i made him realized that i am a customer and he should not talk to me like that rather provide me answer that satisfy my query he disconnected my call.

I complained no of times there is no full signa to make a call or recive a call at city center, airtel haven't rectified but they are telling 4g and they are challnging about internet i am challenging to airtel if you make a call from my house with get quality conversation ? No never, they are showing just address : 9-5-17/1 peethalavani palem, pithapuram colony, madhilaplem vizag [protected]

Hi, I have applied for Airtel fixed landline connection (Booking No: TNPC385285) on 28-July-2015 to the number [protected]. Still now there is no response from Airtel. I have called the executive, but there is no proper response.I called Customer care and got details as they didn't submit the application still. I am really disappointed by airtel and their service. We think they did personal expense in our cash. The Executive and Manager are planned and going the business to get the amount from people for connection and using for their personal use. Why Airtel giving dealership to these type of Agents?. I need an immediate answer and amount.

I tried porting my number from airtel prepaid (Up) to airtel prepaid and postpaid 6 times. Not a single success. They have customer care but they don't care. We can't contact them and they say they will resolve issue in 2 hrs. What a joke. They will not help even in 2 weeks. They have the best network but worst service. They should sell their company to vodafone who at least have good customer care.

I have raised two complaints with Airtel (3 days back), But no reply. reference no. is PR[protected] reference no. is PR[protected] very bad service, due to this i want to change my number and my family members number to other network(total 4). Network service is good, But Customer service is very very bad. find the attached proof. Regards, Sateesh.

Dear Sir/Ma'am My name is Jayameenakshi Venkatraman. I am a student at IIT Kanpur. My phone was stolen from IIT on September 27. I would like to request for this sim to be blocked. My number was [protected] and it was a pre-paid number Thank You

The filtering for recharge is not as per mobile number provided. In website they are providing different data for full talktime recharges, but if we do, they are telling that is not applicable for your number. When we contact customer care, they are telling only through mobile you can check and recharge, then why do they want to use a website for recharge????????? They are indirectly grabbing the money from us telling the name of technical issue Such a website challenges for fastest network, but why cant they do challenge for not giving such money grabbing methods like this... very bad.. they are costing us so much and when we ask they are telling it is because of problem in website.. because later they will tell offers in website is not related to your number.

I have been using my mobile number [protected] for past 7 years (4-5 years as post paid and last 2 years as prepaid number. Actually I converted to prepaid number as I was traveling out side India. I was keeping my number by recharging or using active and it was active till May-June 2015. Recently when I inserted the sim it showed inactive. I visited to one of aitel relationship center in Pune (MH) to activate the number with all the proofs (ID and address proof) I came to know my number is allocated to some one else. My point is how come in this much short duration you can allocate my number to some one else? This number is update in all my bank accounts, DEMAT, PAN detail, Aadhaar account. For me it not possible to get updated all these details in such short notice as these need physical visit located in different cities. My privacy is at risk as all the sms (Verification code, OTP, URN) still goes to this number and I am fully prone to fraud as well because of exposed information. How irresponsibly my 7-8 years old number was allocated to some one else. After this long service I did not expect Airtel to act so irresponsible which put mt at very high risk. Kindly take this matter urgently and give me chance to re activate my number. Thanks Arvind Kumar

Hi I have been using my mobile number [protected] for past 7 years (4-5 years as post paid and last 2 years as prepaid number. Actually I converted to prepaid number as I was traveling out side India. I was keeping my number by recharging or using active and it was active till May-June 2015. Recently when I inserted the sim it showed inactive. I visited to one of Aitel relationship center in Pune (MH) to activate the number with all the proofs (ID and address proof) I came to know my number is allocated to some one else. My point is how come in this much short duration you can allocate my number to some one else? This number is update in all my bank accounts, DEMAT, PAN detail, Aadhaar account. For me it not possible to get updated all these details in such short notice as these need physical visit located in different cities. My privacy is at risk as all the SMS (Verification code, OTP, URN) still goes to this number and I am fully prone to fraud as well because of exposed information. How irresponsibly my 7-8 years old number was allocated to some one else. After this long service I did not expect Airtel to act so irresponsible which put mt at very high risk. Kindly take this matter urgently and give me chance to re activate my number. Thanks Arvind Kumar

I have mistakenly recharged Rs. 1555 to [protected] instead of [protected]. I've called customer care and they couldn't help. Date : 2nd Sep 2015 Recharged through Paytm Order no [protected] DC Transaction No [protected] Please revert the transaction and recharge to my number. Thank you.