Airtel — device claim service request #2236087

Address:	560073
Website:	airtel

Hi,

Ref no[protected]
Sr - 2236087

My phone (Mi 4) was submitted with cracked screen at the bottom screen and completely in working condition.
But they rejected the claim and while sending my phone back to me, the screen was completely broken leaving the phone in non working condition (Even unable to switch off). For which they told this is the process they follow to check the phone condition completely.
If you are deciding the claim approval status based on the description given, then you not supposed to damage the phone as you are not going to repair.
I raised the concern and they told, i have to get the phone repaired and if the repair costs exceeds the estimation price given by airtel, airtel would pay me the difference amount which was completely unacceptable as i would continue to use my phone if the phone was sent back in same condition and i did not accept this.
Now, they are telling me, they'll send the phone in working condition but they'll not repair the phone.
I am seriously not understanding these diplomatic statements as the phone will not work if its display is not repaired.

Please do the justice in my case - i am just asking me to give the phone in the condition at-least i gave you.

Thanks,
Anitha h