Airtel Complaints & Reviews

I had a request to change my billing address from one place to another, and i uploaded to airtel/mailed it. I got a message from airtel that your details are updated. But when i ask to provide the updated address in airtel letter pad or any pdf file on urgent basis for my some finance issue. Customer care and airtel store staffs tell that you should only get it when the new bill is generated in a rude language.
But even i asked for the screen shot of my address proof, they tell we and airtel and have no authority to provide you the address or any screenshot.
That's why i complain for their rude behaviour that the mnc's airtel is a brand and they are helpless to take care to help their customers.
I want only my new updated address in airtel letter pad or in pdf form to my email as soon as possible.

Pratyush gupta
[protected]- airtel postpaid number
Pratyush. [protected]@gmail.com

I am using airtel pospaid number [protected]. I am facing very poor signal at my residence area that is shaheen bagh, okhla. Also the interest speed is worst in almost all location.

I have complaint many times from last 4 months but doest seems any action till now, so i have decided not to pay bill until ans unless airtel not resolving my issue.

We are paying for the service and airtel fails to meet the customer service, then we should not pay the amount. It became worst as i missed so many call everyday. Also for making a call i have to try fir 5 to 10 times and also need to go in balcony for making or receiving calls.

The internet speed also very poor from day jio came into pictures. I have more than 15 gb of data but due to worst speed not able to use even 1 gb.

I have changed my old sim, also troubleshooting done as per the conversation with airtel folks.

They also told our technical team is working, but i don't understand if they are really working they it should and must be resolved within a week or month.

But regret to say, you will loose all your valuable customers everyday if you will not look into it seriously

I have requested for a broadband connection on 03/10/17 and have submitted advance rental of 1000 inr. My cef no. Is 12003858 and isp (Shreebalaji enterprises) (Sec34 noida) cheated me. They are manipulating me. Still i didn't get my connection. So i requested to refund my amount as soon as possible.
Please help.

Regards,
Shubham kanojia
[protected]

Hello executive who can going to see this,

See we are having much trust on air-tel dth but reviewing this kind of issues and customers dis - satisfaction regarding your poor services like this kind of problems makes your business down and fail to the mark. Am very much addicted to vijay tv but your broadband says it is because of signal change and bla bla etc, am experiencing this issue for almost 10 days. See if this continues for sure your goodwill may down to the extreme. I hope you know goodwill is one of the intangible assets that cannot be earn with money but you can earn money with that goodwill. So please dont loose your goodwill by having this kind of stupid 150 rupees. Kindly consider all customers trust and faith towards your network and try to stop this kind of issues.

Name - murugan
Mobile no: [protected]

Please reach out me to solve my issue asap.

Thanks for understanding

Regards,
Murugan e

Greetings from paytm!

We are happy to assist you. As we have informed you over the call also that your both the transactions for recharge of airtel mobile number [protected] against order ids : [protected] and [protected] are successful from our end on 13/09/2017 with amount of rs.347+347.

Your operator reference number for successful transactions are [protected] and [protected]. We would request you to kindly share the screenshot written mailing conversation of the operator with us in which they are denying that they have not received payment of rs.347+347 with paytm. As soon as we receive this information, we will be able to help you faster and in a better way.

If you have any queries, please reach out to us
Paytm care
Ref:_00d28dppr._50028uiyc9:ref

I am having a major major problem with the airtel home wifi.in spitel of somany emails there is absolutely no response from air tel people. Mr. Mohan rajesh had promised that till we resolve you problem we will not be charging you for the internet, but again the line has been disconnected. Will appreciate if this is treated on a priority basis. If it cant be ressolved please intimate me so i can disconnect the wi fi once & for all.

Thanks

Khushru
[protected]

I paid 2475 as 3 month advance for airtel broadband but was later told that the service is not available in my area. The agent, mr yogendra, phone number - [protected] stopped picking up my calls. I had to call the customer care to find out what the issue was. Is there no action possible against such agents who take the money and don't even pick up calls. I have wasted enough of my time on this # yogendra. Please someone responsible from airtel, help me get my money back and take some action against worthless agents like yogendra. Seriously thieves are better

Hi,

Ref no[protected]
Sr - 2236087

My phone (Mi 4) was submitted with cracked screen at the bottom screen and completely in working condition.
But they rejected the claim and while sending my phone back to me, the screen was completely broken leaving the phone in non working condition (Even unable to switch off). For which they told this is the process they follow to check the phone condition completely.
If you are deciding the claim approval status based on the description given, then you not supposed to damage the phone as you are not going to repair.
I raised the concern and they told, i have to get the phone repaired and if the repair costs exceeds the estimation price given by airtel, airtel would pay me the difference amount which was completely unacceptable as i would continue to use my phone if the phone was sent back in same condition and i did not accept this.
Now, they are telling me, they'll send the phone in working condition but they'll not repair the phone.
I am seriously not understanding these diplomatic statements as the phone will not work if its display is not repaired.

Please do the justice in my case - i am just asking me to give the phone in the condition at-least i gave you.

Thanks,
Anitha h

Dear sir, my gas subsidy was deposited my dena bank self account till 30.05.2017. And last two times it is being deposited in airtel payment bank account even i did not gave permission for it. A agency told that due to link aadhar no with my sim account generated automatic and thus subsidy going on in airtel payment bank account it serious offense. Pl look in the matter immediately.

I am an airtel customer from years, i am using my mobile, internet, landline everything airtel.

This complaint is regarding the blunders done to my boradband connection and they screwed my connection.

I am with 16mbps speed from year 2015 and i don't have any issues. One day i got a call from airtel saying my connection speed feasability increased from 16mbps speed to 24mbps, only thing is to change the modem and re-configure. They sent a technician and he without even checking the speed and feasbility changed modem and re-configured. Since then my internet speed came down to 4mbps and i am unable to work my office vpn connection with this speed.
I called customer care and escalated the issues, and they say that feasibility is not there. Technician blames on airtel customer care saying, why they said there is feasibility of 24mbps, airtel customercare say that there is feasability.in middle the escalation team listens to me and technician and do nothing.

I have even spoke to a floor manager venkatesh ramayya and region manager venkatesth s, and they promised they will work on my issue and will take up personally to solve, its been more than two weeks now.

Just i got a call from airtel escalation team asking me to downgrade my connection speed to 2mbps and they say i will get better speed.

Are you kidding, i was getting 16mbps speed before they changed my modem, now they are saying me to downgrade to 2mbps.

After very much frustration, a loor manager called harish, called me in and was asking me to downgrade my speed to 2bps, if not he is happy to de-activate the connection

Is this the way to work

Hi,
Very bad response from your team. My mobile was slipped from my pocket and got damaged. They wrote me to give a description.in that it is written minimum 250 characters. But it only taking maximum 250 characters. (I feel you did it purposefully to reject the claim as with less characters customers don't explain properly).
When they wrote me to give description again and again with less space. I have written like "my mobile was loosely settled, it might not be settled inside properly" (I could not use "and" used "," instead (Space problem).) i have written this in a single sentence. I was not aware of it before it happened.
Here i am just assuming it might had happened in that situation. This was a truly accidental.

Your people mukesh and neha talked pathetically and they are telling you purposefully put your mobile loosely inside pocket so that it fell and claim got cancelled because of improper handling of device. It's a pure bluffing/cheating from your side.

How can we know it is loosely settled or not. So only i said it might be loose and not settled properly. If i knew it before the incident i would have taken care of it. Every accident can be managed if we know everything before it happens, then we will not call it as accident itself.

So i request you to accept my claim. As it comes under accidental damage.
If it's the case every claim can be rejected as i read from your faithful customers @ https://www.consumercomplaints.in/airtel-airtel-secure-device-claim-service-requ...⇄

Give me a solution or else i am going to appeal further as it's a pure cheating from ur side.

Regards
Thrinethra

I had gone to an airtel franchise store in prem nagar, dehra dun sometime in second week of sep 2017. I met mr ashish there along with his sales girl in the store named ms pravin. I had gone for number portability of my airtel number from delhi to dehra dun as i have now moved permanently to dehra dun. Mr ashish informed me that the portability would take 8-10 days and then i could get the name changed to my daughter's name as she was using that number. This would take another 3-4 days. Ms pravin was also listening to all this conversation. After waiting for almost 10 days after number portability i contacted ashish. He was undergoing some course. Ms pravin picked up the phone. After that we contacted her number of times to which she replied that the email has been sent to their senior for approval but no reply received. Every time when contacted she gave the same answer. On contacting her on saturday, 07 oct 2017 at 0615 p. M. She said that the store had closed for the day and that we could come at 10 a. M. On monday, 09 oct 2017. On contacting her on monday, 09 oct 2017 she informed me and my daughter that the name change was not possible as it had not been approved. On asking why then we were not conveyed the same earlier during our various calls to her over the past so many days she was very rude and discourteous. Such rude and discourteous behaviour (Disconnecting the conversation by cutting the phone call) with a customer is not expected specially from salespersons employed for airtel, which is such a renowned company world wide. Airtel must insist on franchise stores and other store dealers to employ people with utmost care, otherwise their reputation and sales is likely to suffer.

Due to the above mentioned behaviour i have now decided to shift to vodafone. I was with airtel since the last 14 years.

In view of the above, it is therefore requested that ms pravin be penalised for her rude and discourteous behaviour and counselled to behave with customers in a polite manner.

Contact nos of mr ashish : [protected] / [protected]
Ms pravin : [protected]

Hi,

Can someone please help!!!

I had requested in the month of june 2017 that i need to surrender my fixed-line and broadband connection for the below connection.

Landline number[protected]
Name - saurabh kishor mistry

Complaint reference number[protected]

However, i am still receiving emails to pay the outstanding bill amount for the past 3-4 months.

Can you please treat this as high priority and close the connection.

I have port my idea no. [protected] to airtel about 6-7 month ago, now i have lost that no. And when i reached at airtel store to get new sim with same no. Then they told that this no. Is not in airtel operator.

I need this no. Back as my bank acc, my gas connection and my aadhar is conneted via this no.

I am trying to get this no. Since from last week.

So, kindly resolve this issue as soon as possible

For any further information contact me on [protected].

Dear sir,

I would like to inform you that i have lost my airtel prepaid sim with mobile no # [protected] today (09/10/2017) morning (9 am).

Hence, request you to do the needful to block the sim as soon as possible to prevent misuse of it.

I don't have any other number right now so please block this sim as soon as possible.

Thanks,
Rahul singh

Hi, i have done a airtel recharge from airtel website online from the option best

Offers for you on october 8th 2017 for 98 rs for 15gb 3g/4g data for 28 days but only

600mb of 4g data has been credited in my account for 14 days validity and got the same

As confirmation message.

The last month in september when i have done the recharge it was perfect and, i have

Done the recharge twice and 30gb of data was credited and remaining 1000mb of data

Which was suppossed to get carry forward on october 8th recharge evn that was deducted

From my account.

I kindly request you to credit 15gb internet data along with 1000 mb 4g data in my

Account.

I was getting messages that my sim will stop working if i do not switch to 4g network so i converted my sim from 3g to 4g from airtel gallery and they charged me 30/- for that. Its been 3 days i am unable to receive any sms on new sim. Tried to contact customer care many times but only recorded messages i am unable to do any online transaction. Airtel worst network and worst customer service.

I submitted porting out from airtel to another network which should happen in 5-7 working days but i got message stating upto 22-oct-2017

i am not happy for the action i need my porting process to be immediate with proper action and i going to lodge a complaint in trai with all details of the process so make it work quickly i need porting process complete as soon as possible

PORTRING CODE - AV565839
thank you

TVVRAMAKUMAR
[protected]@gmail.com

Sir please give me a 50% cash back I have seen in airtel app and recharged but cash back is till not applied

I have taken unlimited plan of “airtel infinity” of rs 649. When i have taken this plan, the customer care representative has not informed me about calling charges related to “helpline numbers” of companies and sms charges related to “sms numbers” of banks etc..

Also it is not mentioned anywhere in airtel website about these “hidden” charges. All over the media and internet airtel advertises as “top telecom” company which offers “best and unlimited” plans for customers.

When i was billed additional charges in current month bill, i came to know about this “cheating” by airtel after talking to customer care representative today.

God only knows how many other telecom companies are also doing the “same cheating” with “hidden charges for unlimited plans” and there is “no transparency” in pricing of plans by companies.

These so called “special numbers” for which “calls” and “sms” are chargeable must be communicated to “all customers while selling the plan” and “mentioned clearly” on their website.

Also airtel must clearly mention the charges to customers. It is “not just ok” to say they are chargeable, they must also “mention the amounts and duration (In case of calls) clearly”.

I was charged “rs 3 for 1 minute” for calling helpline number of “eureka forbes”. I was charged “rs 3 for 1 sms” for sending sms to hsbc helpline number.

I am “ok to pay” for above “call and sms” charges for special numbers if they are “communicated clearly upfront”.

If the “management” of airtel does not know about this issue they must “introspect & adapt” and “pay attention to details” in operating the company properly, especially when it deals with “money”.

On one hand companies crib about “competition” and “beg government” for “funding and relaxation of polices/rules” and on other hand they “cheat” customers" with “opaque pricing intentionally”.

I am a customer of airtel for more than a decade and hope that they will fix the issues and “truly transform” into “number 1 telecom company” with “best services & customer satisfaction” in india.

Thanks for your time & patience.

https://www.airtel.in/myplan-infinity