Airtel Complaints & Reviews

Dear concern,
In reference to mobile number my data network is not working since 18th of october 2017. I have called number of times, but your executives make me fool all the times. Your representative are highly careless. No-one has bothered to rectify my complaint. Company is only interested to sale new connections. Though existing customers may go to hell. I have no option left to complaint to trai and govt. Of india for the ignorance of your company towards innocent customer.
One irritated customer.
Sanjay gupta
Mobile number [protected]

Today my husband got a call from Airtel secure that my complaint has been closed and not comes under claim coverage due to improper handling. I went through your secure policy on your site (airtel.in/airtel-secure-terms) where physical damage due to drop is under coverage as per policy point 2.4. I am attaching policy in this page for your reference please go through it.

Since last week every alternate day me and my husband submitting documents, every time it says incomplete documents and today your insurance team had closed it with improper reason.
It was accidentally dropped ( where somebody pushed him from behind) and got damaged. If it is not under coverage then why physical damage due to drop mentioned in your policy and why you people make fake advertisement? Also you should elaborate "KIND OF DROP" comes under covagrage in your policy. Kindly re-raise this claim and give me a proper reason or make your policies more clear to understand.

I have recharged 399/- plan on 17th october. According to the plan, i should get 250 mins free every day, but for each call in a minute there is balance deduction of 1.50 rs./min. I called three times in customer care. They said from next day the plan will be working, but still, i am paying from main balance for each call.

I am not at all happy with the fake promise given from support team. Let me know if you guys can help me out else allow me to take further action.
Looking forward to talking asap.

Regards,
Anwesha chakraborty
Phone no.:[protected]

Hi team,

I am pradeep koney. I use two airtel postpaid mobile numbers ([protected], [protected]) and they both were linked under my family (Till last week).

My billing cycle is from 11th of previous month to 10th of current month and the bill date will be 12th of current month. Every month i used to receive bill 14/15/16th of that month.

This month i haven't received the bill yet for bill period of 11th september to 10th october.

I checked my mailbox thoroughly including spam and even checked in my airtel app.

Due amount is shown in my airtel app and due date as 30th october, but i am unable to access the bill.

I have contacted customer care regarding the same and i didn't receive any satisfactory response.

I have already got the port number which is still active and i had spoken to relationship team on the same. As per their advice i am giving a second chance for a month.

1st call on 18th october :

Customer care representative told that i will receive the bill in next 30 minutes. I ended up checking my mail for the whole day. She advised me that i can sms to 121 to get the bill and i tried the same multiple times. Please find the below automated mail from airtel.

"ebill for oct is currently unavailable for your airtel mobile. To get paper bill, email us at [protected]@in. Airtel.com"

2nd call on 22nd october :

I had to explain the whole issue again, customer care representative told that there is some technical issue and i will be receiving the bill in next 72 hours and asked me to please wait for the same.

When i asked to raise a case and give me a reference number to follow up, she told that case cannot be raised for this as this is already being checked and ensured that i will receive my bill in next 72 hours.

I have requested for a call back from relationship team during this call to discuss regarding my plan change, and she told that the same will be arranged by eod. I didn't receive any call as such till date.

3rd call today (25th october 2017) :

I had to explain the whole issue again, customer care representative told that there is some technical issue and i will be receiving the bill in next 8-10 days and asked me to please wait for the same.

When i asked to raise a case and give me a reference number to follow up, she told that case cannot be raised as the system doesn't have a template/doesn't allow to take case relevant to bill generation.

I am not at all satisfied with the explanation provided to me on this issue.

My credit limit is 1000 (For each number) and i am not willing to increase the same as i won't be able to spend more than that on my mobile bill. The current due amount is 1075.79 and i am willing to pay the same once i have seen the bill and validated it.

Please answer few of my questions below.

1) as bill is not generated yet, will the bill come with latest bill date on which it is generated?

2) if it comes with an old bill date, i will not be able to claim the communcation expenses from my organization as the date is old. Who will be paying for the loss?

3) will there be a change in due date, as i was not getting the usual 15 days to validate my bill?

4) what exactly is the technical issue with my bill generation?

5) please provide me a valid reason to stay back with airtel.

Anticipating an early reply from your end.

Thank you.

Regards,

Pradeep koney

Airtel empolyee talwinder singh fraud to me. Talwinder singh recharge my no [protected] 435 rps but no balance will be added in my account. And i called lots of time but he is not replied. This employee all the time try to fool me and i sent lots of msg but he is not replied. I am help less. I port my no vodafone to airtel almost 1 month please help me.

Sikander hans
[protected]
Airtel costumer

Hi airtel team, i had opted for a family plan on 12 oct 2017. I am postpaid customer and wanted to add my daughter in the plan. She was given a sim which was told will be activated after 48 hours... And today is 25 th oct. Almost 13 days. I think airtel is doing pathetic service to the customers. One executive ruban came and gave big lecture. I kept calling him, he wasn't mature enough to answer my calls. If this is the case... I will port back to vodafone. I had paid 300 too.

Please cancel my family plan. Airtel doesn't have any proper customer care no's to be contacted.

I will definitely go for vodofone post paid plan for my daughter. Its not worth the wait.

Please ask your executives to promise something to customers which they never keep.

Thanks for your wonderful service.
Regards
Sujatha

I was given sim [protected] by company bank of baroda. I had given this number to all, therefore i requested the company to allow the number to be used and transfer this number to me (Suresh patankar). Although i was not using this number much i was getting big bill. I therefore visited your centre at mansarovar jaipur. They informed me that you change the sim from 3g to 4g and i shall have 2 gb free and bill shall not be much. Though i was not using this number, still the bill is around rs 1000. I therefore obtained jio sim and is using that.
Thereafter, i requested for change of plan, that is not done. I requested for changing the number in my name. I submitted letters from bank, still it is not done. Post retirement i am consulting faculty at manipal universiry bagru. I leave home at 8 am and reach back by 7.15 pm. Kindly advise me the process to change the service provider as i have been harassed a lot. I paid at least five visits. Now i shall be approaching consumer forum and trai with all bills and usage and the way i have been treated. Kindly advise for changing service provider as this number is required to be changed and the process will take some more time.
Yours faithfully,
Suresh patankar

Hi,
I brought a new honor 6x phone from amazon which had an offer for 15gb airtel data for phone purchase. I download the airtel app and claimed but the data is not reflecting on my account. Also i'm in a plan off 455rs 70gb data uk call to all networks.

My airtel num used is [protected]
Pleaselook into this issue as soon as possible.

Ps: no response from [protected]@airtel.in

Thank you
Muhesh

Hi,

I have applied for airtel broadband connection a week (19 oct 2017). The person who took the documents and cash got absconded, these are the kind of employees working for airtel.

Below are the numbers who got my cash:
Ramakishore (Claiming he is manager)- [protected]
[protected]
Attached 2 persons photos who are involved in this fraud

Regards,
Kumar

I have ported my bank number to airtel. And i got the new airtel sim. Moreover, i was supposed to call 59059 once i saw network in the airtel sim and my old sim stopped showing network. But once i called 59059 after i got the network in the airtel sim. It goes on about some services and my number isn't getting activated. Now at this precise moment i have lost network in my old sim which is my number for all official work, which i can't do anymore because it has lost network and the new sim isn't getting activated.
Furthermore, i tried contacting airtel customer care. It is by far one of the most useless and redundant conversation a person can have with a customer care provider.in what world does a customer care service say "contact the bsnl customer care, we can't help you." it would have been better if i just stuck with my old bsnl sim instead of changing to airtel. Atleast they wouldn't refer me to another customer care. (When and if they do pick up their phone)

Hi airtel
This is manjula prakash
I have requested for a new broadband connection on october 17th and paid 500 rupees in online. Now i got the information that the wired broadband connection is not feasible in my area i request you to refund my money as soon as possible.
Name: om prakash chackravarthi
Ph no:[protected], [protected]
Thanks & regards
Prakash

Dear,
I am writing you finally after failing to avail your service after 'n' number of times at your airtel store in gulbarga. My problem is regarding mnp, my number is 8600xxxxx0, i am applying for mnp since 3 months at your airtel store. Your employee named xxxxx (I will give give additional data, if you respond for my complaint) giving silliy reason everytime when i visit the store, even i submitted the documents required for the process 3 times. And completed the adhaar verification process too. Even today my number not got converted. When i ask for any detail he says, it is in process, we can't share our internal issues, the same reply every time. I got mentally harassed from 3 months. So, kindly look into the issue.

Hi, i am a registered airtel postpaid customer with name tarun harish motwani. I have been receiving unsolicited promotional sms even though i have registered dnd. I have raised service requests multiple times to airtel telling them the exact name/number of the companies sending sms. Exact date and time of the sms as well (In the form available at airtel website to raise complaints for dnd).
All my complaints are marked as resolved directly without taking any action on them. I want to ask how can you mark any request as resolved without taking any action. I called your customer care, and they said status is need more data! Who would tell me what more data do you need before marking them as resolved?

We have a corporate connection with Airtel under relationship # [protected]
Even we cleared all payment through NEFT & sending the details to the concerned team, Airtel is not applying the cash. Due to this the connections are barred. This has affected our business.

Regarding no services available on my postpaid connection.
I am using[protected] in home wifi device at my registered address in sector 23 a, gurugram. Services are not available since 8th october, 2017.
Have got my complaint registered on oct 11th, till date no resolution has been provided and services are not accessible.
- the only favor done by customer service is waiver of rs 250/-, which i am not convinced with.

I am not convinced with the resolution, as my plan cost is rs. [450/- + taxes]. Why should i pay even a single penny to airtel, if i am not receiving any of the promised services from them?

I have submitted my complaint to nodal officer delhi [nodalofficer. [protected]@in. Airtel.com] as well, but no resolution or services have been received. Thereafter, i had received a call today, from +[protected] [airtel team member, sangeeta] who informed, she can't tell me by when can airtel resolve my query.

I prefer working from my home and my job is highly dependent on internet services. Due to this technical fault and inability of resolve the issue, i have to visit places to earn bread and butter, even when my health does not allow me. This irresponsible behavior of airtel is causing financial losses and is disturbing my health and piece.

As the desirable solution, i want airtel not to bill me for the entire period, i have not been able to access my services and apology letter for the inconvenience.

[protected] this was my number from last one year till last month and i was using this number as airtel payment wallet till 24th october 2017 while using other airtel number. Yesterday evening while opening wallet it asked otp which is going to other person who is using this number since yesterday as airtel given this number to other person but i have the mpin of that wallet. Now how can i recover my wallet?

Airtel is charging wrong amount on my postpaid bill, my airtel number is [protected], each month in "other charges" column i am getting "sms others" charged of 30rs, i have already discussed at [protected]@airtel.com but they are not providing any solution for previous months, this amount is adding since more than 10-11 months, i have shared bill number with wrong amount with them but they are useless.
How you can charge a customer with fake details?
Like
Sms others
Unit - amount
3 - 30 rs
Can you please tell me what "sms others" means?
Customer service made adjustments for last 2 months but what about older months?

Hello, i tried to make an online transaction on airtel of an amount of rs. 499. After providing my debit card details i have rs. 499 debited from account but the website has shown that my transaction has failed. I have tried it two more times but it still failed and each time i tried rs. 499 was debited again. So it was rs. (499x3). After that i tried again with rs.10 and the same thing happened. Please expedite your process as it has wasted my time and also yours. I am working 9 - 5 so i don't really have the luxury of time to deal with this. Please see through it and make necessary refunds. Thank you. The transaction id are as follows:

1. Rs. 499, txn id 729886, dt:[protected]
2. Rs. 499, txn id 729407, dt:[protected]
3. Rs. 499, txn id 731440, dt:[protected]
4. Rs. 10, txn id 742542, dt:[protected]

I have placed order for apple i phone 7 32gb on tuesday 20th and made payment of 7777. Till now i have not received any call from airtel. I have placed order from vodafone prepaid to airtel postpaid and the no is [protected]. Regarding this i visited 3 airtel outlets but they r not educated on the this. Three times i have made call for customer care there also no response. Kindly do the needfull

It is to inform you that i want to disconnect my airtel mobile #[protected]. I met with an accident in the month of august and lost the sim card along with the cell phone. Unfortunately i was not able to place a request for disconnection in person as i was hospitalised however a phone request for was paced. I would request you to consider this as my request and provide a revised bill with the late payment fee and service charges reversed. I will be happy to make the payment and settle the bill in the amount of ₹1000.

I would also request you to train your staffs & associates on empathising on customers problem instead of threatening them