Airtel Complaints & Reviews

Sir/ madam,
I had upgraded my airtel sim from 4g on 27th sept, around 9:41pm. Airtel claims that the sms service would not work for 24hours after the upgrade. As per airtel, my sms service should be started by 28 sept 17.
Today is 31oct 2017. I have made around 3 phone calls to customer care. They will reach out to me to find what issue i am facing.
I am not able to make any bank transactions for my day to day activities like booking cab, paying for my bus services etc because the sms is not working. Kindly resolve issue.

Hi everybody, i am using airtel prepaid number [protected]. Its looking like airtel is not able to compete with jio or running into losses that why cheating with the customers chose to still be with airtel. I have proper evidence and no one can challenge on this. I will show you how customer are being cheated and i am sure many of them don't know the right forum to escalate and airtel is getting benefited out of it. I got the msg on 9 oct stating "congrats exclusive offer on rs.399, 1gb everyday + unlimited calls for 84 days" but when i recharged with this amount (On the same day) and confirmation msg that i received stating validity of 28 days... I have attached the screenshot of both the msg received from airtel. I just want to say airtel people if this is how you have started making profits then there would hardly be any customer interested in airtel. I called customer care they said matter is escalated and its been 20 days no resolution. I will definitely escalate this matter to a highest level and once get the resolution will simply port my number to jio.

Awaiting porting out approval. Helpline asking to continue for 3 months even if network and connection is pathethic. I had complaint earlier for network issue they assured it would be resolved but still problem continues. Charge for 4G and provide 2G services

My number [protected] was disconnected without my consent and reallocated to someone else.

When i asked for information, airtel refused to provide it.

I had paid for the number to be valid for more than 20 years, and there was balance in the number when it was disconnected.

Airtel is not providing information on this as well, and are also refusing to tell exact date of disconnection.

In order to file an official case, i need documents related to the same from airtel, and they are refusing to provide that as well.

Airtel network is working worst.. Due to this i am not able to receive incomingccalls n do outgoing calls.. Which has affect my business alot. Who will pay this loss?. Airtel promises 4g network all over india.. But here only outgoing n incoming if we proper we will be thankful to airtel company. I am customer of airtel from last 15 years. But the service is becoming day by day worst. Hope my would be solved by this complaint

Sim is not working from 10/29/2017 and shows no service.
Raised complaint on 10/30/2017 and no resolution for that complain.
I went to airtel store they provided me the new sim, as they said that sim was faulty and new sim will be activated with 4 hours.
After waiting around 14 hours i again call airtel customer service they said to me that sim activation request is not made from the airtel store, so again they took a request for sim activation.
Still sim is not activated. As per airtel sim should be activated within 4 hours.

Such a worst service by airtel.

Dear airtel team,

I am facing network and internet issue on my airtel postpaid number.

I had sent porting request a month ago.
One of the customer executive from airtel called me and requested me to wait as we are working on your network issue.

Still i am facing the same issue and need to port my number to other network.

Now, when i try porting my number sms port to 1900.
It says, "you have entered an incorrect code. Please sms port to 1900 for initiating a new request.".

Please help me to port out my number.
Please let me know for additional information.

Thanks & regards.

Hi, i have been an airtel customer for years now with the number [protected]. I moved to lucknow recently from kerala and i've been trying to port to a up circle, keeping a connection with airtel itself. But in spite of firstly repeatedly sending the porting message to 1900 i haven't received a porting code yet.

Kindly do the needful and provide the porting code so that you do not cause inconvenience to a long term customer.

I had raised a request for shifting my landline (Request no.[protected] it has been 26 days now but till date i've got no response from the customer care. I sent a mail to the customer care, nodal officer
(Complaint no.88893522 &[protected] but i only get a reply stating it will be done at the earliest. When i raised the issue on social media and said that in case you cannot shift let me go for cancellation. And wow!!! I got a call immediately asking if they can go ahead for cancellation. Didn't find time for calling up in the first 20 days but called immediately for cancellation. I have 4 connections of airtel and have been a customer for more than 6-7 years, but this time i've had a terrible experience and planning to cancel all my connections with them. Will this complaint be resolved?

Hi, I am not receiving any SMS from Airtel most of the times, further I am not getting messages from various banks, IRCTC, makemytrip etc. This problem started from 14th October 2017 This is really frustrating as I am unable to do online banking at the moment and this is impacting my work big time. Please resolve immediately.

Sir,
Recently i have noticed that rs 10/- & rs. 30/- have been deducted forcefully on 29.10.2017 & 31.10.2017 from my mobile account balance without any activation of videopindw service from my end. Please refund rs. 40/- in my
Mobile balance immediately & deactivate the service.

Hope you will take necessary action from you end.

Yours faithfully,
Anil santra, [protected]

Hello sunil,

This is inform you that one of your executive take the payment. I made the payment online for advance rental and he commit to install the same by 30th oct. And i called him multiple time. He didnt even bother to respond.

What kind of commitment you have. Their are many service provider who are happy to install in the same day.

I need necessary action to be taken for such kind of behaviour. And please note connection is not yet installed yet.

Details :

Airtel executive name : jatin taneja (17004)
Airtel advance payment attached details
Name of the connection : subhasree mishra
Contact number : [protected]

If no action is taken regarding such kind of failed commitment, i can go upto higer level of escalation.

Thanks
Sabyasachi kar

Hello sir, i have raised a request for airtel broadband connection and on 8th september your airtel executive has taken 1000rs. And documents from us. But till now i haven't got any response from you. As i have contacted myself in airtel customer care, they told me that there is some technical issue in my area.
Therefore i request you to refund my 1000rs. As soon as possible.
Here's the detail regarding my account no.

Airtel a/c no. [protected]

Airtel landline no.[protected]

Registered mobile no. [protected]

Name - gabriel kujur

Cef no.[protected]

Kindly resolve my matter as soon as possible.

I submit below the amount of bills for last few months ;
Billing period bill amount
11.11.16 to 10.12.16 rs.397.91
11.12.16 to 10.01.17 rs.371.48
11.01.17 to 10.02.17 rs.389.88
11.02.17 to 10.03.17 rs.356.52
11.03.17 to 10.04.17 rs.358.82
11.04.17 to 10.05.17 rs.359.41
11.05.17 to 10.06.17 rs.384.14
11.06.17 to 10.06.17 rs.368.76
11.07.17 to 10.08.17 rs.378.78
11.08.17 to 10.09.17 rs.548.21
11.09.17 to 10.10.17 rs.616.88

Thus, it appears from the record that my post paid bill was never more than rs,.400.00, except for the period 11.08.17 to 10.09.17 and 11.09.17 to 10.10.17, although my usage pattern has remained the same. The matter was pointed out to the customer care of airtel, who could not give the satisfactory reply to my complaints. I presume that airtel has made excess bills for last two billing periods as mentioned above.in view of the above, i once against request bharati airtel ltd to look into the matter and arrange ro refund/adjust the excess amount charged the above post paid mobile urgently.

Hi sir,

I am one of airtel customer feeling helpless now. By this
Mail i am trying to reach out the higher management of airtel to
Let you know the way airtel customer care working in bihar. Before
Coming to actual issue putting some info as a support

I have started conversation on 25 th june and following up till now
. Almost more than 50 (100 hours time) call more than 15 mail and many
More reply, send all info or document as per guideline of customer care
Executive till date today evening. Still i am at same point need to
Provide other document which i have attached now. By this mail i
Want to know from airtel how long it will take to get resolve and who
Is responsible for this delay if i am ready to provide all documents
Required to support my loyalty. I also want to know who is responsible
For misleading this issue by just updating the case id and false
Promises, and not giving the proper guideline. I have all record of
Conversation as a proof how this issue is missleaded by customer care
To just say anything. Now this event forced me to think about airtel
Money bank security who will take responsibility of our money
Security.

August 20, 2017- as suggested by customer care executive made complain
Through mail and send document (Aadhar card)

September 1st, 2017- as suggested by customer care executive made
Complain through mail and send document (Aadhar card

September 24, 2017- as suggested by customer care executive send mail
With attachment aadhar card, bank statement

October 9, 2017- as suggested by customer care executive, while update
My airtel wallet into payments bank i got error and i have send mail
With attached snapshot of error

October 10, 2017- while update my airtel wallet into payments bank i
Got error as i have send mail with attached snapshot of error again

October 17, 2017- as suggested by customer care executive send through
Mail all three document again addar card, bank statement, snapshot of
Error, update (Case id-870724)

October 18, 2017-again made complain thought id update (Case id-870724)

October 18, 2017-updated case it without proving any solution [case:880511)

18 october, 2017- as suggested by customer care executive send credit
Card statement again

26 october 2017-as suggested by customer care executive send credit
Card statement

30 october 2017-while update my airtel wallet into payments bank i
Got error as i have send mail with attached snapshot of error again

28 september 2017, — as suggested by customer care executive again
Sent redit card statement

Further i am mentioning some case id as well - case id-870724

Complain id-714977
Complain id-792813
Complain id-847578
Complain id — 870724 (Facebook)
Airtel web page complain id - am[protected]

Latestcase id-880511... Manymore not mentioned here

Apart from this please go through my customer care call details u will
Know the actual conversation and the way bihar customer care work
And help their customer.

I have no words except proof of conversation and false promises by
Airtel. I request you to take hard action against this issue and
Responsible person hoping some action on the responsible employee.

Thanks,

Vikash kumar

I have recharged through my airtel app mob no[protected]. My balance has been deducted from my account but not refunded yet. Due to which i am facing mental harrasment.
1.rs 50+rs[protected] and [protected]@31.10.2017

I have recharged my mobile no [protected] yesterday[protected] for rs. 179 as per your plan available through my airtel app. This plan was included unlimited std/local call but i am not able to make any single call after recharge.
I tried to call your customer care no. But that was not available for customer, please confirm how are you making fool to us.
I have the receipt of successful payment to you and certainly i shall present it appropriate authority if needed.

Pl. Reply with true reason.

Dear sir,

My number is [protected].

I recently migrated from postpaid to prepaid.

I am based in nigeria presently and using my phone on international roaming.

However, i am unable to send any sms from the line and getting error message - message sending failed everytime i am trying to send an sms.

I have even done sim replacement on the suggestion of a customer care executive and even then it is no improvement.

I need to send some sms to register my banking app and some other work as well
I have called the customer care several times and the only thing they say is that everything looks ok in system and they will forward the request to the technical team. However no one replies or even care to respond.

Please help.

Regards,
Shanky jalan

Name # reena roy

Mobile no # [protected] for porting docomo to airtel

Aadhar id no #[protected] linking done through biometric procedure at airtel store

Upc no # ta396214 and valid till 11-nov-2017

Date of portng # 27-oct-2017 & time # 13:21 port from docomo to airtel

I have porting issue =got portng approval msg time #13:25 =still docomo network is active mode

Below are the msg while i got on porting.

Please rectify the above issue

Thanque

Airtel international roaming

I had activated international roaming before my travel to singapore and us. I got a confirmation sms from airtel stating that international roaming is activated.

In between my travel to the us, i observed a whopping rs 82k bill!!!.. Airtel service personnel told me that some issue with international roaming even though i had activated my international roaming.
I had to escalate their billing issue to 121, then to the nodal officer... Each department took more than 3-4 working days. Then, finally, i took this complaint to appellate authority... It took some 3-4 days again to get this resolved.

Now, again this month i got a bill of around rs 5k. I was informed by customer service personnel that it was due to international roaming. Every month this is going to be a practice to fight with these people for a mistake with their billing system.

This is a warning to other customers before activating international roaming with airtel. Beware!!!