Airtel — excess charge on international roaming on automatic renewal
8C, Darjeeling Tower, Hillcounty township, Bachupally 500090. Hyderabad Telangana, Pan India, India
3636.rajendra on Apr 16, 2019
I have activated the international roaming package for kuwait for 10 days in the month of march and i was clearly told in the call that after 10 days the service will stop and i will be charged local relevant roaming charges.
I have extended my stay in kuwait by 3 days but never requested for renewal of the package. When the bill for march came i have enquired why it was so high and they said i called in transit from dubai and its not covered i accepted and paid 5863 due to that charges the package was 3599 only.
However to my surprise in april bill also they charged me 3599 and total bill was inr 4841.84 including taxes for excess charges.
It is totally acceptable and fraudulent charges, they are simply cheating the customer, i was a loyal customer of airtel and i never challenged their billing before since lil bit here and there is always there. Now this i cannot accept at all. I want to take maximum action on this case and get my refund since i have never used services
I also wish to shift my service to some other mobile service provider instead of airtel
Rajendra prasad nidamarthi
[Apr 16, 2019] Airtel customer support has been notified about the posted complaint.
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