Airtel Complaints & Reviews

Received fastag but still it is showing as shipped in airtel app. Hence unable to active it. Already notified to airtel 20 days back but no action taken yet. Everytime am facing problem at the toll. If the company is unable to provide services it should be suspended/terminated from such contract. How can nhai appoint such company who is least borthered for providing regular services.

Hello,

I’m vijaya and i’m using airtel more than 3 years and i opt for 2499 plan to buy a iphone 7 that was my major mistake in my life.. Since then i have network issue like anything in the world.

I used to complain everyday your support is torture.. No one helped me and i miss my office cabs now and then because of your wonderful network and then i have opt ola and uber and then i have to face my manager for coming late.. If it’s a raining then i have to pay 1000rs to reach my office to uber guy and i have beg ppl around for call and for hotspot just because of your wonderful network..

I was literally waiting for this plan to get clear so that i can port out to better network.. But your support ppl said that i’m still on plan but i got a bill of 980rs your support said there might issue, actually it’s a problem with airtel

Now my internet and calls are both aren’t working called support spoke to zibran he was very rude as usual with your wonderful support.. He said my entire internet is over.. Wherein i daily see remaining or balance internet around 128gb etc. But all of sudden the internet has consumed 100% so now i have to pay extra for booster or buy a smart bytes..

Great team and great network..

Can i get an solution immediately from a relevant person

My number : [protected]

Thank you

Purchased fastag through My Airtel app on 11 Dec. Received message on 21 Dec that fastag is shipped for delivery and should reach in 6-8 working days. Still not received it.
Helpline number is of no use as they disconnect call with audio that all customer support executives are busy, call later.
Raised issue on Twitter also but it is of no use. Can you guys help?

Dear Sir /Ma'am
I am unable to use 4g speed. I have recharge 599 plan but I will not use your 4g speed your 4g speed is maximum 30 kbps and network is very bad every time your network gone up and down when I call your customer support he will suggest me to wait about one month kindly resolve my problem as soon as possible and my cell phone number is [protected]

Sir/Madam,

I performed a prepaid mobile recharge of Rs. 399 (txn id:[protected] on my airtel mobile number xxxxxxxxxx on 02/01/2020. The said amount was debited from my account but I didn't receive any recharge benefits.

Kindly look into the matter at the soonest possible.

Looking forward to your kind cooperation in this regard.

Thank you

Today morning i just recharged with Rs 379 /- after that when i try to open certain websites it is just redirecting to http://one.airtel.in/rcconf and nothing is working after that i contacted Airtel customer care on call and thier response was simply remove the SIM and restart handset. They even don't know the exact problem and Customer Support executive told that there is no issue from their and issue is with my handset only and he is speaking very rudely and he is saying i have to wait until the issue resolved even if it takes one year. He is also saying that i can complaint to any one.
This is how Airtel is treating customers. They just sent some settings messages none of them are worked. And there is no way to reset their APN settings in IOS(I Guess).

The customer support for Airtel is ridiculous and a joke. Not that any other customer care numbers are any better.
I signed up for the wi-fi hotspot dongle provided by Airtel. It has been six months since I have registered my complaint with Airtel regarding the poor bandwidth and erratic behaviour that I am experiencing with the dongle. My complaint remains unresolved and eventually I have decided to cancel my connection.
The people who man the customer care have no capacity to do anything. When talking to them, it becomes so obvious that they are just performing like an autobot. The responses are scripted and they go through the standard scripted statements without applying any intelligence on their own.
The company takes my money with unfailing regularity but when it comes to providing service, there have no commitments at all.
There is no SLA with regard to the standard of service promised. The customer is at the receiving end and has no recourse of escalating problems and issues to higher levels. He is forced to either accept the poor service or go elsewhere. The options with the others are not any better, because this country being India, giving a customer appropriate return for his money is the not mandated at all.
I have lived in the west and can see the huge difference in what is called 'customer service'. It is virtually non existent in this country.

I am using Airtel Postpaid services from September. But from month of november i am facing network issue and no internet. I raised a complaint with Airtel customer care on 29th of November. It is still active, and when i called customer care for couple of times they just kept saying its in progress and will be resolved in 3 days. Now its been more than a month, yet didn't see any progress. Today again i called customer care for the update and the answer was so surprising as he said it would take 2 to 3 months of time to resolve. This is really disappointing.

There are bank toll free numbers where we can call banks and for any issues which are toll free numbers. But Airtel is charging Amin balance @Rs2.5/min Even I recharged unlimited pack, calling toll free numbers is not eligible with unlimited packs, Airtel is charging more amount of money from customers for calling toll free numbers even if we have unlimited recharges done.. Even calling Airtel customer care, they are not responding properly...

I have ordered fastag on 9.12.2019 but till now i have not received. And a i want my money back.
I have complained to customer care through phone then also mailed but not getting any response. When i mailed got response we are working for you. Since 15 days repeatedly complaining but no response.
Why they are harrassing people i don't know .
If they want to keep my money let them kee and inform me.
As airtel is in loss and no one using it they are taking this type people's money and feeding their staff. You fraud airtel.

Today at 3:03pm i recharged my mobile number from airtel application by payment through Paytm wallet. Amount was 48Rs.
Recharge got failed. Paytm says they are not responsible because it is merchant's job for delivering products. I have screenshots of failed recharge. I was looking for refund in airtel application and it wasn't available there. I need refund of Rs48.

I am using AIRTEL ON MY SAMSUNG M 10 MOBILE AND SAMSUNG Galaxy Grand Neo. My home at S. V. Road, GOREGAON west, Mumbai 400104, Since last two months, I am not getting signals in my home. I can not ring or receive phone from inside of my home : I have to come out of my home to phone any one. But can't receive phone inside my home.

I am a resident of Whitefield area at Bangalore and the airtel call and data connectivity is extremely poor in the area. Submitted multiple complaints but I always hear it has been rectified but to no avail. At a home on 3rd floor I cannot talk on call on my mobile phone because there is no connectivity of the network.

While I was working in my shop two persons came as Airtel executive and asked me to install aitel payment application in my mobile phone so I can receive payments from customers and asked me to give OTP so that they can install Airtel payment application in my mobile and they left saying application will be installed.but to my surprise I received a SMS stating shop name ms pharmacy and bank account number which I don't know.
I went to police station they simply suggest me to cancel Airtel application in my mobile. Please help me.

I did a recharge of 1 year plan like 2 months ago
And now since Airtel told that their plans adds up in queue I did a 3 month recharge and after I checked its status it is not even reflecting in my account ...after talking company customer care, they say that recharge is successful, u will get benefits too but it won't be reflected and u can't use them ...my 598rs recharge is in water due to this fraud...kindly see into this matter

Hi
I am user of Airtel Broadband & landline I am facing issue in my broadband & landline

since 29th December 2019 I have facing issue with my broadband & landline.No call possible on this landline number(incoming/outgoing).

Tell me one thing are you really care about customer or not?
the airtel broadband landline is not working

Regards,
Pushpender Gupta

From today morning, I'm facing issue with my airtel sim card. It is showing "no sim". I have tried rebooting, placing the sim properly again and again and resetting it to factory settings still it is not working and checked in other phone by placing my sim card in it, it shows no sim.

Could you please resolve it asap, as I need to get some important calls and unable to get OTPs to the phone.

Initially the Network of the SIM is Tata DoCoMo and after that I have ported to Airtel Network. To authenticate the account, I need to get the OTP to the phone but i'm not able to send or receive the calls and messages. Do let me know how the issue will resolve?

From today morning, I'm facing issue with my airtel sim card. It is showing "no signal". I have tried rebooting, placing the sim properly again and again and resetting it to factory settings still it is not working.

Could you please resolve it asap, as I need to get some important calls and unable to get OTPs to the phone.

Initially the Network of the SIM is Tata DoCoMo and after that I have ported to Airtel Network. To authenticate the account, I need to get the OTP to the phone but i'm not able to send or receive the calls and messages. Do let me know how the issue will resolve?

One of Airtel customer care says that some apps use data while connectivity is off and my data is consumed by those apps. Another one says that your sim is in slot 2 where an issue is rising of wrong consumption. My phone data usage is also not showing any data usage but their senior says our computer is showing data usage, how is it possible. Stop Befooling me Airtel.

I Recharged of Rs 399.00 is successful for your Airtel Mobile on[protected] at 09:01AM Transaction ID :[protected]. Truly unlimited calls to any network, 1GB data per day, 100 National SMS/day for 84 days.

Today by mistakely Recharge of Rs 49.00 is successful for your Airtel Mobile on[protected] at 11:36AM Transaction ID :[protected].Check your balance, validity, tariff and best recharges on Airtel .

Kindly return of ₹49 back to my father mobile number immediately. U may make call to me on [protected] for any query.

Namaskar