Airtel — international roaming data charge is way high

Hi,

I have been using my airtel international roaming from april 2018 in china. I took a plan for 3999 in which they mentioned that i will get a 5 gb internet every month. Now yesterday i received 3 messages, one said my data usage went to 7737, then later again i received a message that my data usage went to 10254, then again today morning i received a message that my data usage went to 21474. I am using a china unicom number as well which i took it in april a local number and they have given me unlimited data usage. I am using that only. I don't understand why i am getting charged so high. Also on top of that yesterday i called the airtel customer care when i received the message of 10254 and i asked them to block my internet services asap. The person on phone confirmed me that my gprs services are blocked and it will be effective in 30 minutes. I also have that message that we have activated the data barring. But these fools have blocked my incoming and outgoing calls and my internet when i checked it is still working. I will be coming to india in novemeber and i will take them to court for sure. They are just cheating customers.
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Airtel customer support has been notified about the posted complaint.
Nov 01, 2018
Updated by Adhrit
It's been 24 hours and no one contacted me till now. I am also not able to reach to the customer care as when i dial it says the services has been suspended. Airtel you are just digging a hole for you. As i am not going to leave anyone once i will be coming back to India. Just one more week
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Main balance se 20 ru cut Gaya
Murad Ansari's reply, Oct 26, 2018
20 ru cut gya
Dear Sir
Please provide the following september month bill receipt.2018.
Regards
Vejendla.martuthi
Gharda chemicals ltd.
Guntur-AP
Lost my mobile and lost airtel sim of my mobile no.[protected].
i want airtel to block this sim immediately

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