Airtel — Misleading recharge information on website and app | |||
I recharged my wife's airtel mobile number with 45 rupees for 180 MB 2g data with validity 28 days but the 2g and 3g balance shows no data. Also, when the recharge was done, she received a message saying 200 MB whatsapp data recharge done. This is clearly misleading users to wrong recharge. One can't enable internet on a smartphone with this recharge as all the talktime balance is depleted in minutes so one will have to shed more rupees on internet recharge. Please check into the matter. I have attached a screenshot of airtel website page where it is clearly mentioned 180 MB 2g data, 28 days and not 200 MB WhatsApp for 45 rupees. They are making fool of normal people Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Dear Umesh Arora,
The balance started reflecting after 5-6 hours. But why was the WhatsApp data recharge message was sent. Please check into that as it's misleads the owner of wront recharge. I will mail you the details at the given id.
Thanks,
Pankaj U
The balance started reflecting after 5-6 hours. But why was the WhatsApp data recharge message was sent. Please check into that as it's misleads the owner of wront recharge. I will mail you the details at the given id.
Thanks,
Pankaj U
Dear Pankaj,
This is with reference to your post dated 13 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 13 August 2015.
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@airtel.com
Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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This is with reference to your post dated 13 August 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd