Airtel Complaints & Reviews

I hold a Airtel post paid connection from last six year,

This month when I got my bill and surprised that using of internet .Usually my bill came with in Rs.600 to 700 maximum is 800/-.This month it is come around 1600/- and mainly using of internet data though I am not using so much of internet data.

Two time I am complained through your 121 customer care service and your executive told me that I can't do anything I escalate the meter to my higher authority and you will get a call with in 24hr, but till date no body is contacted me from your side .

Request you kindly look in to the matter and solve it ASAP otherwise I will choose alternate way.

Regards

Rakesh Mohanty

MOB-[protected]( present AIRTEL No.)

Hello, Its really unfortunate that people have to spend their time on writing such complaints. Airtel is monitoring my phone numbers, whats app messages, the data being browsed using airtel gprs connectivity is shared to external without any permission. This is happening from last more than 4 months. Have reported all these details to airtel cusomer care multi-ple times but there is no re[censored]ion. Moreover customer care guys ask to switch to 4G without giving any valid reason. How ethical and fair to do all this illegal things by Airtel. Moreover they also disconnect the GSM conenctivity as per their wish and will. There is recognition for the cusomers who have been using this service for last so many years Regards, Advait [protected]

I bought a 4g dongle I have submitted proofs correctly and verified the same and it was working fine for few days when I came to my home town and tried to connect the dongle wizard says I am not registered to the network and this damn airtel tower is few yards from my door step yet it shows only 3G signal then why in this world airtel advertised for 4G

Wrong bill was presented after changing my postpaid plan. Not informed of the percussion of changing a plan in middle of the month. They charged my free data usage as normal usage and presented bill of around 12000/-. I have been paying regularly but this is extortion.

Dear Airtel Management This is to bring into your notice and for action, since last 3 days there is no connectivity of 4G network at Borabanda, New Allapur which is my residence area for the same I have raised complaint via your call center but as per them it can be resolved by 19th Sept. My query is if my payment get delayed by 1 or 2 days your team is on action to disconnect the connection and sending to much of SMSs for payment remainders when come to resolving issue serving logger duration and there is no proper response . and the charges will be happen as per the bill plan no matter whether network worked or not … Since last three days I was begging your call centre team to provide alternative solution at least convert me into 2G network since I have lot work to done from home using internet but your call centre team have been trained in a such manner that “ they say sorry and give date “ nothing else. Thank god one of my friend guide me to change network in my mobile itself from 4G to 3G. I was very happy with Vodafone network, one of your sales executive suggested me to step in Airtel for better coverage area, since when I start using Airtel issues has been raised 10 times more than the other network and bill pay doubled what I use to pay to previous network and the service part Airtel is nowhere stands with others service providers over all my experience with Airtel is Worst … Request you to look into it and provide satisfactory resolution Mobile number :- [protected] 4G internet ( Wifi netsetter) :- [protected]

Recharge not credited but amount debited from SBI Bank Account I had done a recharge of Rs.120 on the mobile number [protected] through net banking. The recharge had failed but the amount was debited from my bank account. Txn Id is[protected]. I received a message from your end that it is failed but the amount was debited so it needs to be refunded. Please refund the amount asap.

[protected] Back end employee given me call and said if I will take 199 plan for data 3G then I will get 2GB data but I got 2G data with only 1GB(Rs 199 deducted from my main balance. Also given call to customer care 121 but Danish (Senior customer care Exec said that I am wrong and plan given to me is right ...Is this customer Obsessed company...

Hi, I applied for 3G registration and gave Rs 1000. But there was no network liability in my area. I called to customer care, but no one has helped me. I am mailing them from last three months, they just reply to wait for 24 or 48 hours. I don't know which kind of people they are. Date of registration: 09Feb2015 CEF No. : TBLR 6913410 Phone number: [protected]

I have submitted the form and required documents for Airtel broadband connection on 11/07/2015. The details have been entered into their system two days later and they sent me fixed line account no. [protected] and installation order no. 37891863. Two days after getting these details I've asked my previous internet service provider(Hathway) to remove his connection. As per Airtel's rules, they have to give the connection within 3 after receiving the documents. But they didn't give it till 17th July and I called their customer care and raised a complaint. I also explained that my previous broadband connection has been removed anticipating Airtel to give its connection and so, I need the connection quickly. On 17th again, when I called them, they said that the connection would be given by the end of that day at any cost. But guess what, till 30th July I kept calling and mailing them and they kept telling that it is delayed due to technical reasons and it will be given soon. On 30/07/2015, they sent a mail telling that the connection cannot be given due to technical issues. I sent a mail to customer care, and then Nodal officer and then Appellate authority saying that I disconnected my previous broadband because of commitment given by Airtel regarding the connection. Also, to get that connection back, I should pay the installation charges. But everyone replied "Sorry, we can't give you the connection.". They didn't say a word about the discomfort caused to me due to disconnection of previous broadband and the money I need to pay as installation charges for no good reason. Since 40 days, I've been sending mails to different levels and got fed up with their replies. Finally, I hoped Airtel would pay the installation charges at least, to make up for the false commitment. That didn't happen too. If the connection cannot be given, why was the opposite of it informed to me for 13 days? How did Airtel, 17 days after taking the request, discover that connection cannot be given? What about the trouble caused to the customer due to false commitments? Airtel customer care too, has become a rubbish. Cost cuttings, I guess. It used to be a lot better about 3 years ago.

Hi There, Initially I was using vodafone connection and then did MNP to AIRTEL. Now, it is since 28th Aug 2015, they collected my document, then vodafone, discontinued their service. And still airtel guys have not sent me my sim card. when I call them they keep promising "Sir, card aaj aa jayega..." And by the time it is evening, they send sms on my another number stating "SIM card kal pakka aa jayega..." sort of. This is kind of service airtel is giving. Main problem is I can not give up this number, as it is registered with almost all services I am using. How can I sort this out...

Team, this is with regard to the broadband services which i am availing from Airtel. Since July'15, my devise is not working and i have registered 6 complaints with the service provider on this, to which i get no response from them. i have been paying a bill of Rs 1133 every month from July till Aug for the services which i have not even availed off. i would like to bring to your notice that Airtel has sent me the Sep'15 bill as well for the same amount which i am not ready to pay now. Request you to please assist in getting this waived and also ask them to refund my previous bills as the services were not availed for which i have paid. i have raised the complain again yesterday vide complain no 64780015 to which the company is saying that they will waive Rs 500 rs for my future bills for three months. they had committed that they would send someone by today 9.00 am to rectify the issue to which no action was taken. As a consumer my concern is why should i be paying Rs 500 also for the devise which is not operating. Please assist in deactivating this valueless service and arrange for my refunds. My wifi number is [protected] and my contact number is [protected]. Regards, Seema Kaur

I didnot use my 4G wifi from 20th and 27th june 2015. When I attempted using the wifi it was very slow inspite of it being the start of the billing cycle. I callee airtel's call center and was surprised to hear that my 7GB has been consumed. The billing cycle started on the 20th. It is not possible to use 7GB when the wifi was not used!. The wifi is password protected. I sent several mails to [protected]@airtel.com asking them to provide the website details which have been visited using my connection but after months of biting around the bush, tjhey finally told me that they cannot give me the list of websited visited as it was user personal data. I am the user here but I was denied my only way of proving that it was not me who had used the data. I didnot use my wifi after this incident and now airtel is demanding bills of those periods as well! I want a complete detail of the websites visited in the month of May, June and july 2015. My LTE airtel data card number is : [protected]

Hi sir...I have airtel number [protected] someone calling from this number and giving badwords to my brother...its harassing us...I want 2 know the owner name of this number and if possible live location of this number..plz help me ..thank u

Have initiated broadband connection request on 17th Aug. A week later they have collected doc and amount for the same- on 24th Sep. But till now, I have no update from your side on connection. I kept calling customer care, but no solution yet. You can also go through complaint number: 59485126. I have never gone through such pathetic service from Airtel so far. If it continues, I wont even think off going for Airtel.

I am monthly recharging my Airtel DTH - [protected]. My date of recharge is 20th of every month. Now, without any remainder / intimation to me, the connection is suspended referring that I maintain a low balance. This action is highly condemned of airtel services.

Airtel dth terminated connection --I have been with aitel dth from last 5 years. we have two connection running on primary id, which is running in our primary house. We had taken secondary connection 7 months earlier on separate house (single physical connection from dish).On secondary id last recharge (340rs) date 29th august for a month but terminated today itself (within 15 days).I called them for reason and as per them one of primary connection merge with this id in july month installation but if it so then its Airtel fault becasue these both connection cant be merge becasue both has half of km distance.The july month new connection had to be merge into primary connection itself. Conclusion of telecom discussion with sr. executive that They would resume the service within next one hour but still no connection (12 hours past) resume on secondary connection (reference ticket no.[protected]. Extremely disappointing service and response. I have all the payments details (done via cr. card).

My airtel number is [protected],
I am residing at BS maktha, begumpet, Hyderabad. In this area there is no airtel signal.my mobile always in not reachable .I can't contact anybody, no calls when am in this residence.always mobile shows emergency calls only .some times I can get low signal and it 'll disconnect at any time during call.airtel needs money but no customer satisfaction.I attached current signal strength in my mobile

This is in reference to my bill for airtel number [protected]. I have activated 2G internet service under which I am charged 98 rs. and given an access 2gb internet. I receieved a bill of Rs.8773, where it is mentioned I have exceeded my internet usage limit of 2GB. I checked my bill the usage has come of 3G, whereas I had not activated the same, ever. Also I was never informed or intimated when I exceeded my limit of 2GB for 2 G usage nor did I received any confirmation regarding the activation of 3G. Suddenly the internet service was stopped stating the bill. I called customer service and airtel gallery, but they were of no help, infact they were not ready to help. I would like to raise my disagreement with bill, as to why should I bear the cost of not being informed when my limit was exhausted and 3G was activated. Why should I pay the charges for 3G when I never requested for the same.

My call charges has been changed from 50ps/min to 1ps/sec without any prior notification. Also, I am receiving anonymous sms related to Karnataka bank account which is not related or associated to me. Even though my sim card/number is of Airtel, The Airtel customer care executives say they are not responsible for these issues. Request a quick resolution on both the issues.

Sir. It is very sad to inform you that from company a call was made on my no, telling to recharge it with Rs.1465 and get extra six months validity. When I recharged it with this amount, they told it will activate with in 48 hours. Now after three days they are telling this cannot happen.It is really very sad that a big company airtel has done this fraud.Please see this matter otherwise I will go to court with the companies ph.no and its record of talking.