Airtel Complaints & Reviews

Hi Team, I bought new Airtel 4g sim [protected] at Airtel showroom Ascendas tech park csir road Tharamani chennai on 10 August 2015 paying rs 350 for 1 gb data and 150 rs talk time. The executive over there told me that the sim ll be activated by next day eve. But it got activated by 13th August to get activated. Later after activation I inserted the SIM card in my Apple iPad. The Internet was not connecting in that error saying "Data is not subscribed Internet couldn't connect" when I was at particular area near Pazhavanthangal railway station. After that I took the iPad to Nanganallur/ ascendas tech park, Internet is connecting fine. I raised a complaint on 14th August 15 regarding the connectivity of Internet of the above issue with reference number Rprov[protected] also the executive told me that the issue ll be cleared by 72 hours (I.e by Sunday 16th August). I called again help line on Sunday he told the issue ll be cleared by Tuesday eve 18th August 15. Also he didn't give a reference number for the same. Again by Tuesday eve at 9.30 pm I called helpline regarding the above issue, mr Gowtham executive told me that the issue raised by me on Friday got closed, the frustrated part is they have closed the issue due I didn't pick the call on [protected] number which I m using in iPad which couldn't receive calls also even after informing them to call my alternate number that is [protected]. Also for this talk he told me he ll be connecting my call to senior officials and after a min he told that senior officials are busy attending other calls so they ll be giving a call back by 1 hour atleast by 11pm max. Also he gave me a new reference number[protected]. He assured me that I ll get a call back by 11pm regarding the same issue. But it's been Wednesday 19th August 2015 morning but still issue remains the same. The core purpose of buying a new SIM card of Airtel services is not satisfied. Again I called the helpline by 2 Pm on 19th August 2015, Executive over there told me that the issue has been closed which was raised on friday, I was so frustrated after hearing this so i asked to transfer the call to higher official. Then Higher Official Selva Rani Picked up the call and told me that Issue is open still and was not closed which was raised on friday. These Airtel ppl are always giving false status to everyone and she assured that i ll get a call by eve 7 Pm max on 19th august. So I am waiting for it. But I have no belief that they ll call me back and resolve my issue. I am so frustrated by this Airtel SIM services, worst customer service I ever saw, creating new reference number on every call made to helpline and no updates given on previous reference ids. No follow-ups done on issues created. The core purpose of buying airtel services is not done. So please help me in refund of the 350 rs which I have paid at time of buying this SIM card.

Hi there, I applied for new broadband connection in Chennai on Aug 11, 2015, after making sure that their port is available in my area, Thirugnanasambandhar Street, Ramnagar, Madipakkam then the other day I have submitted the documents and Rs.1000 for the connection then I got the TNPC number is TNPC 281970. Since it was urgent for me, I insisted for a connection at the earliest and the person in-charge promised that I would get a connection in 3 days max. After 3 days there was no communication from the Airtel executive and the his number is [protected]. I was waited till Aug 17, 2015 for the connection but I didn't get it any updates from him and moreover he is not responding for my calls. I've made a call to[protected] then they I've taken the complaint and they told me that I'll get a call from Airtel within 24 hours but I didn't get any call from them this is so ridiculous. 1) It is very irresponsible on their part not to take an initiative and call me and say that there is a problem and the connection may be delayed. Had I not visited their center, they would have never called me to update the status. 3) When a customer comes in asking for a service, they should maintain a service request. In this issue, i have been called him for more than forty times and they not at all responding to me. From their view, I am just customer. For me, the internet connection was most important to save my job.

Dear Sir/Madam, We recharged with 137 & 137 two times rechaged voice calling comes on 137 rechaging 1 GB 3G Date 28days validity comes on the voice call My Contact No, [protected] voice coming on dialing other mobiles every time before one month onwords I am Calling 198 Excutives Not Respince Proper Pl take action & help to me, other people alshow Thanks & Regards Dandugula Shiva

Sir This is with regards to my airtel number [protected]..I spoke to customer care n informed them that am out of job so I need sometime to make the payment ...they said outstanding was around 2600..so I put it in safe custody for three months..told will make part payments n cover up..now I get threatening call from your recovery team stating I owe 20000..n I hv to mk that payment or hey will do something ...I will go to police consumer court .take care of this

Dear Sir 13 Ausust 2015 ko Amar Bharti gurgaon office ke liye ( joki apna bazar uppar ground flour par sthit hai) ek internate connection ke liye aavedan form jama kiya prnatu abhi tak connection nahi diya gya hai..technical deprt. se paramjeet jee aur saurabh jee aana kani kar rahe hai.. ab to phone bhi uthane ko taiyaar nahee hai...chuki hamara dainik samachaar patra ka karyalaya hai isliye intrnate ati aawasyak hai .. aapse nivedan hai ki jald se jald smsya ka nidan kare.

Dear Sir, This is to inform you that I am using a prepaid no of Air tel ([protected]) and without any confirm he select a caller tune on my no and deduct a amount of 280/ as a caller tune charges. Kindly reimburse the amount because i never confirmed the same. Regards, Amit Kumar Sharma [protected]

I applied for MNP conversion from Aircel to Airtel(Mobile No:[protected]) on 8.8.2015.On 17.08.2015 i got a message saying that porting will be done at 22.54. PM on the same day.The next day i changed my SIM and put on the new Airtel MNP SIM.until now there is no signal.Rules is that no service period should be between 12-5.00 AM.But they dont obey these rules.I have called their customer care from another number and they keep repeating that the signal will appear soon..but how soon?

Hi, We are not able to make or receive calls in our area. This is happening in my area from past 3 months. Everyone using airtel is affected. I have raised the complaints with the company three times and still issue is not resolved. They close the request without even consulting the customer. Below are the service request numbers I have raised in recent past: 1. 64080053 2. 62827641 3. 62812468 Please help to take action on this. Regards, Srinidhi

Customer Name: MohammedArif Bhairakadar Date of Incident: 19/08/2015 Mobile Number: [protected] Description: My airtel prepaid mobile balance got deducted several time on 19/08/2015 early morning; For clarification I called Airtel customer care 121 & 198 but they told that" I used data services during 4 AM till 7:40AM in Morning on 19/08/2015", but i disabled data services on my mobile 15 days ago; i didn't even use 1KB of data from last 15 day. I asked where i can lodge this complaint then customer care executive from Airtel told " you can go to police station" This is totally wrong; they are stealing money right under our noses & now we are asking why you did it; they are telling go to police station; this is not acceptable. I need your help here to refund my money Desirable Resolution: Refund of Money

I have already applied for porting my number [protected] from airtel prepaid(wb) to postpaid for ncr region. The airtel customer executive called me up and then after talking for quite a few days, one person turned up at my address and took all the details from me along with a sum of rupees of 250. He also handed me a receipt of the same.

He added that the activation would occur within two working days. Already a week had passed by. Since, i called them up once from my friend's number, so they are calling and irritating him, although they have my contact number.

Being irritated, i called them up from my number and asked them to call me up on mine. But to my amusement, they called up his number the next day and informed him about something which was never been decided between the company and me.

I hold the employees accountable. And i am very irritated. The serial number of my customer relationship form is dlpe 996423.

Someone cheat me of Rs.5000/- through vodafone billdesk pos[protected]. dt-13.08.15 ( Stilling my debit card & OTP sent my mob no. ).

Calling from - [protected], [protected], [protected]

I had complain to Police station. Also contacting to punjab, UP police .

I am seeking from Vodafone the details of that billdesk no. but they did not respond.

According to RTI I have a right to have the record.

email. - dbrj.[protected]@gmail.com

Airtel Broadband connection was given along with a lifetime warranty. Now the router is not functioning properly from past few months. I have made many complaints and the technician has confirmed that the router has gone bad. Since then, all complaints and tickets are being closed by Airtel without resolving the matter. Neither the company is replacing the router not repairing it with an excuse that the lifetime warranty is no more valid. Though when i took the connection, it was promised. Many complaints have been made but the ticket gets closed on its own stating the issue is resolved. Also, the IVR service is pathetic as most of the time one cannot get through the IVR, if lucky enough, the call gets disconnected. The company is cheating it's legacy customers. How can the company sell a product with a promise and later declare it is not applicable. This is purely a case of breach of agreement. My Land Line number is:[protected] Alternate Phone Number: [protected] Mudit

I ([protected]) received a phone call from airtel with respect to porting my number from vodafone to airtel by offering me a plan 999. This plan included ( screenshot of the sms received is attached below): 2500 minutes local/std 1000 sms 4 gb - 4G data Unlimited 2 G Airtel- airtel 20p/sec Airtel - other 30p/sec I was in touch with Mr. Arun ([protected]). Somebody from airtel had come to collect the porting charges Rs. 250 and issued me a new sim card. After that my address verification, telephonic verification had been completed. My number was ported on 5th August 2015 midnight. To my surprise i was given a special plan of 199. After call the customer care multiple time I was informed that my selected plan will be activated within 5 days. Today its 19th August 2015, 15 DAYS have passed, I have called customer care multiple times but no body could help me, I have visited airtel store and even they could not help me . On the top of it Mr. Arun ([protected]) has switched off his number, which makes me hang in between. I am charged according to the plan I didnt approve. Please note I am highly dissapointed with this porting procedure, where no body could help me with my complaint. I have been writing mails and all I receive back that this plan is not available and kindly give us more details. I HOPE THAT YOU WILL ACTIVATE MY DESIRED PLAN ASAP

Hi, It’s been more than one week and my number is still not activated, the new sim has no network and I am unable to dial the given number. every time I have been asked to call the number ‘[protected]’ for activation, however the lady who picked the call informed me that address is not yet verified and will send some representative for verification, this has still not happen yet. I have provided all the necessary documents. I got message SIM card registration failed, I got a message that “airtel activation update: Address verification for mobile no. [protected] was unsuccessful. For details please contact the nearest airtel outlet”. After going through this agony I decided to go another level - in a hope that my number will be activated Mobile number details: Cell# [protected] New SIM number:[protected] Amount paid as deposit and activation fee(only for postpaid):Rs 300/- Alternate Contact Number to contact you: [protected] any help to activate the new number will be really helpful Regards, Sanju Joseph [protected]

My number is [protected]...my number is not receiving any new messages from today... It is already been a day...no way to contact airtel customer care. ...even one time password is also not received in my sim...I can't do any transactions...for even small complaints do we need visit airtel office every time...without proper customer service how would we contact you...

Yesterday my 150/- rs were cut due to usage of mobile data though i dont use mobile data. when i called up at airtel's customer care...the executive who attended me was very rude and didnt have any sense to talk to. As a customer i can ask where my money has gone, but the way he was talking to me was totally acceptable. he kept on saying "i told you what i have to now i am cutting ur call" dont expect such a bad service and behavior from this big service provider. Really disappointed

I am Mahesh and is user of Airtel mobile services from Oct. 2005 . I was admirer of services of the airtel . But for last one year i was facing the problem of poor network quality in my home . I complained 4-5 times . But no solution. I requested for porting out on 15.07.2015 and ported out to idea on 21St July. Dear friend my data usage was just 750 MB maximum per month in my last 4 years but Suddenly after porting out i have used 390 MB in 11 days & have charged 390 + Service charge extra . where as my usage checked on 20th july was 215 MB only . Actually Airtel do not customer now . rthey are money making machine only . I can never think of coming back to such a cheater service provider Mahesh Kumar Sharma [protected]

I have applied MNP service for changing cercle from Up to MP where I have shifted, first time I applied from shop they said it will take 1 week bit after 12 days I complained n they returned money. N said you should applied at airtel center I went near by airtel center and did same procedure on 8th august but it has been almost more than 10, days my problem is not resolved. Please do the need full I am suffering a lot not able to fill my balance properly as dealer said the balance will not be carried forward. Please do the need full I have also did online complained here is complain no. PR[protected].

There is a complaint about airtel.In the sim no [protected] so many times there is no outgoing and incoming only emergency.While contacting to this number it is telling that the number was swith ofed.But the phone was on.We called to customer care but there is no response .

I have a 4G connection that I have been using for more than 6 months. I use this with my computers / phone 2 months ago I purchased a ZTE hotspot from Airtel's dealer in Hebbal Kempapura, Bangalore. I told him that I was already using their router and wanted the hotspot to get portability and the ability to use it when there is a power outage He confirmed my address and informed me that it would work at that address. I had no speed issues till about 2 weeks ago I use this connection sporadically when I have to work from home or when he move around. Based on their agent's advice, I had reset it once to restore the speed 2 weeks ago On the 8th of this month, the speed fell to 2.3Mbps when I was using it in Palace Guttahalli ( a central area of Bangalore ) I reset the hotspot but that did not help. I called the customer care team and got a reference number 63867686 and their floor supervisor Mausam informed me that it would be resolved by the 12th On the 11th, I called their team and spoke with a frontline agent who confirmed that they were working on the issue and that I would get a resolution by 5PM on the 12th No one bothered to call me on the 12th. Hence I called their callcenter late that evening and a supervisor called Kirpan offered to escalate the issue to the network team to reach me with a solution the next morning ( 13th morning ) At 11:30 on the 13th, their network engineer Channabasappa called me. He was completely clueless about the issue and I had to repeat the issue to him. When I asked him why they did not get me a solution the previous day, he said that they did not get the complete information from their call center. He offered to send some one to check my connection On the 14th morning, another engineer called Asif spoke with me and promised to come across before 4:30PM that evening. Obviously, he did not come across That evening, I called their callcenter and spoke with a supervisor called Sanil Raj. He said that their team inspected the connection and closed the complaint at 2:43PM saying that the signal strength was weak inside my house in Hebbal Kempapura. I asked him to put it in writing since no one came home. He said that he was not authorized to give anything in writing. I asked him to get his manager call me At 9PM on the 14th a person called Harish called me. He claimed to be the Customer Service Manager 4G, Pan India. He repeated what Sanil said and when I asked him to mail me what they found, he said that he was not authorized to do so. He offered to get a lady called Archana call me on the 15th by 12 noon and confirm the written communication Till now Archana has not called me nor do I have a written communication from Airtel I have recorded all the calls that I made to Airtel and the calls that Channabasappa, Asif, Sanil Raj and Harish have made I have also sent their CEO's office a screenshot from their site where they confirm that the incident is closed but without providing a reason. I had an agent called Muddasar mail me stating that they did not have my phone number to talk to me. I have informed him that if he wished to, he could have got my 4G # from the complaint number and my phone number from my 4G number. I have also informed him that I am not interested in speaking with him and want a written communication By tomorrow ( the 19th ) I want an email from who ever works in Airtel explaining what they did from their side before closing the complaint If they do not do so, the email that I have sent their CEO and all the voice recordings are going to the consumer forums and I am going to complain to TRAI about Airtel's ethics