| Address: Hyderabad, Andhra Pradesh |
At last I am dropping this mail after my lot of discussions on airtel customer care number. I am struggling to solve an issue with Service Req number 51208630. I reported a complaint on 3rd Aug that my internet is frequency got disconnected. A Airtel Technician (Mr. Ram) came to my place on 6th Aug and found an issue in Wifi-Router. As per record Wifi-router was in warranty period. So he has taken my Wifi-router and promised me that within 1-2 day he will be back with new Wifi-Router. After that day, he did not come back.
From 8th Aug, I am regularly calling this guy on +91 [protected]. For first few days he was just mentioning that he will come tomorrow. Last few days, he stopped picking my phone.
Last few days, I am daily calling airtel customer care number and everyone says same line "Your problem will be solve soon. We will be sending our representative on your address". However nothing is moving. Nobody came to my place to give my Wifi router back.
I am completely disappointed with this service of airtel. Today I called customer care to cancel my connection and give my money back. However as per airtel rules, I cannot cancel my connection of 6-month plan.
Early I had good relationship with airtel. I never see service issue with airtel. Just because of good services of airtel I was preferring airtel broadband. Otherwise it is quite expensive with respect to other competitor. But after this bad experience I lost my trust from airtel.
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 14th August 2015.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd