| Address: Madurai, Tamil Nadu |
Hi This is Vivek here,
This is regarding my second broadband connection request for my house at Madurai.
On 24th July requested airtel for new connection, 25th July - airtel staff comes, checks the feasibility and confirms connection. Took an advance amount of rs.1100. After which he promised that the connection would be given the very next day or the latest by
Monday dt 27th July. Its been 2 weeks, till no response from them.
Now the staff ignores my phone call, while trying to reach their landline, they just pick the call and after hearing my voice, they abruptly cut the call.
Mobile number of the staff : [protected]
Land Line number : [protected]
Name of the dealer : Bharath Mobiles sales and service (Bharath Enterprises)
187A, east veli street, Madurai HO, Madurai - 625001, opp.LA LA bakery
I am fed up of escalating and trying to get a solution.
Contacted customer care and complained thrice, Still no action.
Complaint number : 58233454
Airtel, I cant wait anymore, Either provide me with connection COB today, Or make arrangement for immediate refund.
Else, I would like to take legal action, as well by publishing the same in the local newspaper.
Awaiting your earliest feedback.
Thanks and regards
Vivek
[protected]
Airtel customer support has been notified about the posted complaint.
This is with reference to your post dated 06 August 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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