Airtel Complaints & Reviews

1. Airtel prepaid, airtel.in don't explain the packs. I recharged with 99 pack in bangalore, website dosen't says that amount will go into special account, which is not visible, just we can identify the balance, by calling some special number. 2. With 0 balance, prepaid customer can not reach to the customer support desk, even though if they are rich in special account balance. 3. The call, will always say you are out of balance, but still i can connect to the my contacts and the call amount will deduct from my special account. 4. If there is any thing called special account where is my Account number. 5. I was postpaid customer, I called to customer support for network issues, the questions i received from there, a) which area you are facing this issue? b) How long you are facing this? c) What time you face this most? ...etc If i have to do the network testing for you, why should i pay bills to you? d) They say issue is due to the SIM, change the SIM and network issues will resolve. If your SIMs can give trouble in 3-4 months, why should one pay for new SIM. You should improve your SIM quality. e) Sir, we don't have enough network issues in bangalore, your SIM might have issue. This statement, goes to every second user. If you have all SIM's not working, and network is so awesome form you, why don't you get new SIM provider. 6. Due to network issue, i wanted to move to Prepaid, i went to their customer store around 10 times, every time they asks to come again after some time, they are out of stock. If you guys are out of stock for SIM's, why don't you shutdown your company. I guess, SIM's are there only for new consumers. Airtel sucks!!! Worst company ever seen. Then your cusotmer support desk manager asks us to show, on website, where there is 99 pack. When i asked them why on your website, it doesn't talk about special account. Also, he asks where they have mention as if it will go to main account. They need English classes, because they are not well educated i guess because website speaks about recharge you mobile(acocunt), which is main account only, untill you inform your user, that there is something called special account as well. Overall, i am feeling cheated/looted by Airtel. Anything done with my money, without informing where it is(hiding information about money), is equal to looted.

Dear Sir / Madam Please note I have got the below number from Aircel Limited as corporate connection for company CUG and later our company management have decided to go with Airtel and we have changed this number to Airtel and took some more CUG connection with Airtel. After a year (almost) I have resigned my job the organization and got the approval to take this number with me but due to my marriage I was not able to do the same immediately. After my marriage I have applied and changed my number to my personal name and I have received the bill also but suddenly last 31st number got deactivated and we complained to Airtel and came to Know that they have given the number to Mr. Somasundaram. As this number has been used by me for long time and given to all my customers and especially to my parents who is in my native and who is 70 +. I have tried with Airtel to get this number back and also asked them how they can give this number to someone without my NOC, as I have submitted all the NOC from company and they have verified and then only they have activated the number and we have got the bill in my personal name too. But they are not responding and not helping me to get this done. Please help me to get this number back Mobile Number : +[protected]

My mob no [protected], i was using airtel postpaid connection, then i converted from postpaid to prepaid, i am paying the bill trough CC i got statement from back your bal was deducted 3012 for your postpaid connection, i m using the prepaid connection.

I received the July 2015 bill of amount 381.65 Rs. It was including 299 Rs which is my postpaid plan. On top of that they charged 46 Rs of roaming charges which was 24.42 Rs as I checked at month end. They included tax 46 Rs which should be 14% of 299=42. So total bill should be 365 Rs. I called them 3-4 times to correct my bill but instead of correcting the bill they barred my number. 2-3 times I got confirmation that they are going to correct my bill. But when I called today they were saying no sir this is the bill which you have to pay to start your services. Their bill calculation is totally wrong because of that they are able to make their customer fool. So somebody is seriously looking the bill and they know what It should be then they can raise their voice as I am raising my voice about that. Please try to fix this ASAP because I am able to call due to my barred number. Regards Lalit Kumar Awasthi Mobile: [protected]

I am suffering a lot due to mismanagement at your Airtel's end. I called the customer care in morning for the activation of my 4G sim numbered SIM[protected]U. She told me steps for the registration. But when I did the same I received below message from 121. "Sorry! This SIM seems to be faulty. Please visit the nearest airtel store to get a new SIM." I called back the customer care and those guys took a new request for new SIM. I received no verification call from customer care. Also. When I tried to call home to known the health status of my little one I saw there was no network in my mobile. How irresponsible you guys could be.. Without delivering and activating new SIM you have deactivated my mobile. I don't know what to do. I am working and have to travel Delhi to Noida.. How risky it could be for a female to travel in night without network connectivity. Hope you can well understand the fact. Since past 6-7 Hours me and my husband is trying and calling. Customer care for the activation of my old SIM But sorry you guys and your management is difficult to deal with. If can understand then please ask them to activate at least my old sim. My new 4G sim is SIM[protected]U Activate either of these.. My old sim or the above given new one

Sir,
This is to bring to your notice that i am a customer of bharti airtel limited [bal] towards mobile no. [protected], account no. [protected].
They are unnecessarily charging money.
They kept my sim card for suspension so, every month bill is generated which they are forcing me to pay.
So, kindly help me sir in deactivating the sim card

Bumper Offer! RC25 = Rs 75 Talktime + 75MB 3G data & also make Loc & STD calls @ 36p/m (1.2p/2s) for 15 Days (Extra benefit in next 48hrs). Sir/Madam I have received the above message from TD - 612830 on 10 Aug 15 at 06:09 pm on my airtel number. I have recharged the same but only 125 mb were provided. What about the other benefit as mentioned in the above message? Further, I am very unsatisfied from services provided by the toll free customer care (198). I have called three times. Two times call were not received after 5 min conversation. Once call were received but he has cut the call without solving the query. I want justification on the query otherwise I will take this matter to the higher level. Mohan Mob. No- [protected]

I recently went to Airtel Relationship center ( Branch Rammurthy Nagar, beside Mega Mart, Bangalore) to convert my prepaid to Postpaid connection. I raised a request on 31st July and waited for 3 days to get the sim activated. I went to their store on 5th August 2015 and they said that it will be done within 2 hours and I waited for a day and on Friday 7th August 2PM I lost my connection. Neither of Postpaid and prepaid sim are activated. I tried calling the Store and they were not responding. Worst thing happened on saturday they made me come to their store for 4 times each time promising me that it will be done within 2 hours. THis is the worst service that I never expected from airtel. The store gave their contact number and one of their representatives number also but no one will respond. My sim is not activated even now. I am still not able to make any calls or not receive any and customer care are telling that it will be done within 4 hours from the past 12 hours. I am fed up with the service and want to migrate to other provider once the number gets activated. Worst Worst service ever and work Airtel relationship service center ever.

On 31st of July, 2015, internet service was down so on 1st of Aug, 2015 I called 121 and raised a complaint with the complain no. 58174766 and I was told that by 2nd of Aug the issue will be resolved. I got frequent sms alert from Airtel about rescheduling to resolve the issue. With no further response I called up again on 4th Aug, and I was told that their backend team would call me to fix the issue. Again there was no response from them so I called on 5th Aug, they told me the same thing that there is some backend issue and it will be rectified the very next day. I called them again on 6th Aug, now instead of resolving the above complain number, they closed the previous complain and raised a new complain number[protected]. Since then I have been calling them on 7th, 8th, 9th and 10th of Aug. This is a really pathetic service provided by Airtel. I pay my bills on time but I can't expect the kind of service I need in return. I'm getting rid of this connection in a few days and I'll never recommend anyone to opt the service from Airtel.

Mobile Number: [protected], airtel Account: [protected]
Have made several complaints for the new Airtel 4G connection not working but no action has yet been taken. It has been 15 working days that I have been making the complaint.alternate number [protected]

Dear Sir,
I have an Airtel connection, No. [protected], relationship no. [protected]. used in Airtel router from 27.07.15 when we on the router it could not connected with this router. last 03.08.15 I have went to airtel care near M.G.Road metro station(Kolkata)they have lodge a complaint, complaint no 63715276.dated:03.08.15.and told me that service engineer will go to my address and solve the problem. but till now no body came to my flat for solve like this problem.
Today when i again went to the airtel care near M.G.Road metro station(Kolkata) repeatedly told me they have again forward this complaint .Asper care for solving this problem I have to change my bill plan.
So, I don't want new bill plan and I want to surrender my airtel connection.

Thanks & Regards,

Shyam Khemka

My airtel network is totally down from sunday[protected] morning, when I called for the customer care they have mentioned me that the sim card number was mis-entered as my proposal from prepaid to postpaid migration is in process. As I need my number for banking purposes. I don't have any Airtel Retail Centre near my place as I need to travel long. The customer representative who assisted me asked to visit the nearest ARC as this is the only option for me. The only question is why should go and resolve my problem with Airtel Relationship Centre when I did all my process through online services. Really I did not expect this kind of reluctant reply from the airtel customer service. The representative name is jagadeesh. Please note this is the issue from the airtel end when they try to migrate my prepaid to postpaid proposal they wrongly entered my sim number detail. Please note the proof details which I sent through mail and the email id - Airtel Myplan

We had filed a request - online - for the disconnection of our fixed mobile phone no. [protected] on[protected], and had submitted scanned copies of the documents required by Airtel. We paid a bill on 22-6-15 for Rs. 360. We received a bill for the period 2- June to 1 st July 2015 for which we contacted Airtel at kalkaji, New Delhi and informed them that the request for disconnection has been filed. We have received yet another bill now for the period 2nd July to 1st Aug 2015 along with arrears. I can see that Airtel has made it a practice to keep piling up bills even after disconnection and finally handover the "case" to a lawyer who threatens the party to extract money. Through this forum I wish to bring it to the notice of Airtel that our request for disconnection has been filed and we will not be submitting to any kind of blackmail. A K Bhatia SANTONI ELECTRIC CO. P. LTD. B-276, C R Park, New Delhi-110019 M) - [protected]

Airtel 3G internet is not working during the evening periods, where i ought to be, I am not satisfied with the service. Same as in my mobile and as well as with the wifi connection(Airtel). When I switch on the internet service, it takes more than 30 minutes and that too, the connection is not stable after 30 minutes.

I had a number with airtel from last 2-3 years but few days back they just disconnected my number due to non-usage. I called them to re-activate the number and i went to the nearest store as well even i am ready to pay for that number also but they are denying to help me. A representative of airtel told me that this number was disconnected on 29th of july and when i called again in artel they said that this number is already issued to anyone else. I am calling them from last 3-4 days regarding the same and everyone is giving me different-2 excuses. I want to reactivate that number as that number is attached to my several accounts.

Respected Sir,
I did online recharge of Rs.91 for my mobile no.[protected] from my airtel app on 27th July, 2015 through my SBI credit card. The payment was succesful to them but my recharge eventually failed. I made the company aware by loadging complaint no. BAL|Ref18664993| and they intimated me that they will refund me the said money within 10 days (i.e., by 6th August, 2015). But till now i have not received my said amount back.
Kindly help me

Regards,
Mandeep Singh Walia

Signal are blocked and I m unable to make and receive a call . This no. [protected] of airtel is unable to make or receive calls so please help me .. and render me a good service.. on the time of selling sim card you people make such a big-big promises and are unable to fulfil the basic requirements . This shows how much irresponsible you are towards your subject...

Before 25 days i ported my number [protected] to airtel. After activation of sim its incoming SMS service is not working. I raised many complaints against the issue to customer care, nodal officer, appellete officer and airtel store. They did help me and i am still facing these problems.

Hi, I am facing problem with my mobile network ( with Airtel ), It has been more than 15 days that I have reported the problem but the response is almost nothing. I have contacted them via various medium but still they couldn't fix the problem. My problem is with drop calls, Low signals, and Always not ready to make a call. These problem are being occurred since last days but only at my home address. Could you please help me in this . Regards, Mohd Nouman [protected]

Airtel: One of the worst and fake service providers … cheating on existing customers.. not sure how they will treat their new customers… Me and my husband shifted to UK with an Airtel Number having international roaming activated on it. We were told that to continue the services, you need to have either an Outgoing Call or at least an SMS, to continue this Airtel Number. In case, there is no outgoing call/sms for continuous 3 months, the number will be disconnected. There was a monthly fee associated with this international roaming service too. I checked my phone yesterday and there was no network in it. I tried every method to make it select the network (Automatic or Manual), but it was not selecting the network at all. I recharged it with Rs 200 to make it working as suggested by customer care, but that also didn’t work. Then I sent an email to the customer care who in reply told me that the number is been allotted to someone else last month... WTF… how is this possible…. I couldn’t believe them as I sent an SMS through that number on 19th May 2015. But Airtel simply allocated the number to someone else even before the completion of 3 months. 3 months from 19th May should be 18th Aug but the number was allocated to someone else on 20th July only. This is really unfortunate that being the number 1 subscriber in India, you are still cheating people. All my One Time Passwords were related to that number and I was receiving them till last month. What will i do now? They are saying that they can’t help and you need to come to India to submit the documents and you will be given a new number. I am helpless now… what to do… I can’t do any transaction online… I have been cheated and given this kind of treatment without any fault…. I will certainly take this matter up.. and won’t let Airtel cheat on customers further like that…