Airtel Complaints & Reviews

On August 05th, 2015, I applied for a new broadband connection online. I was assisted by one of your online support executive(Ms. Soumya). I paid the installation amount (Rs. 1000) online using Credit Card after confirming the feasibility of new connection in my area.. Application Number : ONNOIDA01195096 Transaction Reference no. :[protected] I was told that the installation will be done within 48 hours. Yet even after 48 hours I didn't get any message/email/call from anybody. I contacted customer care on August 7th, and I was assured that the installation will be done with in next 3 working days. Yet I received no response. I contacted customer care again on August 14th(reference# BR[protected] and was told that I'll receive a call within next 4 working hours. I received the call on August 16th and the representative was not able to verify things due to some technical issue and assured that I'll receive the call in next 4 working hours again. But again no response. I contacted the nodal team on August 17th and explained my problem again. At that time I was told that my area is not feasible for broadband connection. I asked to initiate the refund process. Again to my surprise, I was told that it will take 21 working days and I'll receive the check for the amount. I asked as I paid online, the refund should be directly credited to my Credit Card. And I need all this in an email. And the guy(Mr. Anand) refused to do so so I asked him to transfer my call to his senior and again same response from senior executive(Mr. Gaurav) also. So here are my concerns: Why do I was asked to pay if my area was not feasible for new connection? If it was feasible, why I haven't received a new connection? Why did it took 15 days to tell me that my area is not feasible? Why there was no communication from concerned department? Why my email id was asked while submitting application if it can't be used for communication purpose? Why would it take 21 days for the refund process to complete? Why the world's third largest telecom company make refunds in form of check while the customer paid online?

Hi i just opt for Airtel Myplan Rs599 rental and connection is not started yet (Just address verification done). I want to use Rs399 plan with monthly booster so that i can utilize my money in a better manner but the visitor who offered the plan says plan cannot be downgraded. I want Rs399 to be activated from the beginning. Revert me with solution.

Hi I am from Ayanavaram (chennai), i have applied new broad band connection for my how in at month starting[protected], they have collected all the documents with installation charges(500), i have follow up with them they said some technical issues we will give connection in 3 days, after that i did not get any update To i have make a call to them regarding my status of the connection, now they are saying like there is no feasibility to get connection in you area (ayanavaram), then why the hell they collected details from my end with installation charges

Hello, till today no any genuine airtel customer team had contacted me, only some fraud persons called me on behalf of airtel and want the account details. i am just writing lastly to airtel if y take this matter seriously then its ok, otherwise i will move to the consumer court toady itself, i will make sure that i willl publicily publish with this issue, so that people let know how airtel doing cheating and fraud with the customer .whatever y take action let me inform on my no [protected]. thank you

I have an Airtel sim mobile no. [protected]. From last 1 month it has been deactivated.When I called customer care, they asked to submit the proof again. When I completed the procedure, even then the number was not activated. Again I called up the costumer care and from last 3 days they are saying that number will be activated within 4 hrs., I have talked to various costumer representatives Mr. Bhagwan, Mr. Vinod etc. From August 19 I have been calling the costumer care day & night. Now the position is that incoming calls are activated but still OUTGOING of my number is not activated. Very disappointed with AIRTEL...

Dear Sir, I am doctor from AIIMS, New Delhi. I was an Airtel customer (postpaid-[protected]) for last 3 years.I was staying in 11/158 Malviya Nagar. on march 1st week 2015, we shifted to another house in Malviya Nagar at B137, Malviya Nagar. But in this new house there was almost no network in my airtel connection.For that I complained to the Airtel customer care team over telephone. They have accepted that there is some tower problem.They will repair it within two weeks. But neither corrected nor informed after 1 month when I called, they told we don't know when it will be rectified. So I forced to quit Airtel on 1st week of April 2015.I paid last month bill plus some extra to compensate the ongoing month bill. Now on and off almost after 3 months airtel customer care people are bothering me and my wife to pay some outstanding balance for the month of April. Point is very simple, if somebody is unable to use his phone for more than a month due to network problem and he is changing the network provider, then why should he pay for something which he has not sed at all. So I am not going to pay any thing ...which rather hampered my day to day activity (being a doctor from AIIMS...many patient calls me even if I am at home).

Sir i have received message for my number [protected] on 18/8/15 at 12.11pm that was recharge rs.95 get 1gb 2g 28 days validity 200mb now remaining after one hour.but not yet credit yesterday(19/8/15) at 5.44pm i spoke regarding this with Mr.Rajesh he told we will send mail and check after 24 hrs u calback. i called 20.8.15 at 8.52pm one lady spoke she talked roughly and she ask me how can i believe send screenshot if how many times you called we didnt refund your money.Here with i attached that message screenshot.I want truth and justice.After receiving your company message only customer can did anything then your customercare service people talking and behaving manners is very bad.Really am very upset Iam using this number past 7years no one can talk like this sorry to say iam very ashamed to use this network after hering this ladys speech.Kindly resolve my problem otherwise give the higher official number or mail id to enter complaint towards that lady.

I would like to bring my experience regarding online recharge of my data plan, initiated today 20th Aug 2015. Just a while ago, I was in process of attempting the recharge of my data plan using airtel online website. After completing data entry and various selections in airtel website and internet banking website, an error message got displayed by the payment gateway. Subsequently, I tried to recharge on 3 different occasions using internet banking and once using my debit card. All the 4 attempts displayed the same error highlighting the transaction failure. Surprisingly, my bank account got debited on all the 4 occasions even when the error highlights that the “payment has been declined by the bank”. I am bit surprised as to 1. how the bank account can get debited when the transaction didn’t go through and 2. the credentials of your payment gateway (citruspay) Further it is a bit too harsh for letting the customer wait for 7 days towards refund for a recharge which didn’t take place. I had a similar experience last month during an earlier recharge process. I wanted to bring this to your kind attention for immediate resolution. Suggest that this grievance be handled on a priority basis, now that RBI has approved Bharti Airtel as a payment bank. Regards

My name was incorrect in Airtel account. My orignal name is MURALIDHAR REDDY CHAPPIDI. However it is showing as MURALIDHARA REDDY P. A added to my First name and Surname was incorrect. I have submitted SR 63982713 and 641207. Issue not resolved. Directly closing SR without working or resolving issue

Hi I have purchase Airtel Hot spot device from my office campus (Data card no is [protected]) and have paid Rs 2300 on July 22 2015 and requesting bill for same from July 22nd onwards and they havenot providing me bill Kindly help on this. Thanks, Gopal

Dear All, I am not using any paid services from Airtel, but 10 paise/hour deduct from my account balance. Contact Number is [protected]. Already same problem faced in Starting Aug month and found gprs zero rental plan was active on my number without any information.and after raise the issue, problem resolved. And same issue we are facing currently but Airtel customer care is not positive response. Kindly look at this and do the needful.

Dear All Wii Buy A Sim Card On Dated 12/08/2015 And Pay The Cost Of This Sim Card To Same Date And Also Submit My KYC But My Sim Card Is Not Active Till This Time So What Was The Next Process Of It Will Also To Frusted Regarding This Isshu When I Visit To Shop For Know About The Status Of My SIM CARD They Told Me Your Sim Card Is Activate Shortly Will Also Pay Rs 450/- For Activate With 4G Net But Still Not Activate Till This Time Also Passed More Then One Week So I Know Why This Sim Card Not Active And If I Can, t Got My Sim Card Activate Under One Hour Will Log A Coumplen To Cansumar Foram

MO-[protected] Is Still Not Activated After A Long Time Amount And Docx Also Submited

I m complaining about my data and main balance detection without any reason infect i m not using net during that time and with in 35 mins 200 mb data and main balance was finished without any use and in customer care they were find that data was used from last 10 hours while i was not on data from last 10 hours. Now when in morning i was on data than see that with in 20 mins it will finished . its really very bed experince with Airtel

I have taken the 4G airtel connection for my office use at home seeing the advertisements in the television. Connection was provided to me immediately however the required speed quoted in my plan is 20 Mbps however the internet connection speed is 2 Mbps. I called Airtel customer care many times however the required resolution is not provided to me in a speedy way. Time and again I reminded them that I am using the connection for...

Hi Airtel Team, I had a data balance of around 750MB for my airtel no [protected] till 19th August. 19th August was the last date of the data pack validity. I tried online recharge for the data pack on 18th August and it failed. Today I tried the recharge ( after validity period) then the recharge was successful. But I did not get the balance 750mb carried forward. I have tried to recharge before due date and it failed. So I request Airtel to please carry forward the data of around 750MB (which is huge) .

I would like to inform you that I had recharged my mobile no-[protected] with Rs.153/-as a data pack with 500 MB valid for 21 days on 15/08/2015, but an additional 500 MB will be added later and also the validity will extend from 21 days to 28 days.But on 18/08/2015, I found that my main balance has gone down to Rs 4/- from 180/-.I called up the customer care executive but unfortunately I have not received any positive reply from their end. My question here arises that I have not received another 500MB.How is it possible to believe that I have used 1 GB with in two and a half working days. So my earnest request is to please provide my extra 500MB or my initial main A/C balance, from your end. Hoping for a positive response . Regards, Payal Sanyal(Naskar)

Today i activated a SMS plane from na Airtel main balence, they charged money for plan but sms cost still deducing from main balence so again i purchased and same thing happened again, please fix this asap and return back money to my main balance acc. My Airtel phone no is [protected]

This is an ongoing issue with my Airtel prepaid mobile. I have been an Airtel customer for the last 7 years. The only reason I believed the company is because of the their service. since last three years, I am in Kolkata and Kharagpur which falls under west bengal and kolkata Mobile Circle, I have been literally harassed by the company. I have been using Airtel's 3G data service which has gone pathetically worst and more importantly, Airtel now doesnt even bother to log a complain and put any effort to resolve the issue. I thought of doing mobile number porting however it is so easy in india to literally loot the customer and not accountable for the fault by the such organizations. This is my last effort which probably might ring some bell to their ears. After this, before I leave Airtel, I will certainly take this issue to the court. Name: santosh Kumar Ghosal My Number : [protected] Circle: west bengal/Kolkata

Airtel Digital TV subscriber number: [protected] As per Airtel Digital TV web site http://www.airtel.in/hdchannels/, Hollywood HD package contains 5 channels including Star Movies Select HD channel, which is disconnected from my service from 17th August. When I complained to customer service, I am asked to pay an additional Rs.51 every month whereas I have already subscribed to Hollywood HD that includes Star Movies Select HD channel. Please enable the channel immediately without additional charges as I am subscribed to Hollywood HD package already.

18.08.2015 sir I have a connection of digital tv vide customer ID No. [protected] installed at my premises. My registered Mobile No. is [protected]. I am drawing your attention regarding a complaint made by me for dropping signals 10 to 15 days ago. Your engineer visited my premises and told us that LMV is not working properly and he rectified the problem. Within few days namely after 2-3 days the same problem occurred again (namely no signal). I have complained about this and the engineer who visited my premises told me that your STB is not working properly and it needs to be replaced, and I had replaced the STB by paying another 200 to him. Now the same problem occurred and once again I had complained about this vide complaint No. 46183366. An engineer came again and asked us that the Dish should be relocated and I have to pay 400 for relocation of DISH. He had told me that 250 is relocation charges, 100 for joint connector (while I have enquired with your customer care the joint connector cost is 25). Now my grievance is, why I should pay again and again for the same fault i.e. no signal. Is not the duty of the engineer to check properly everything relating the same issue namely no signal. Why I should force to pay almost 1000/- (350+200+400). Should it not be the responsibility of service provider to provide break free signals with all its equipments (DISH+LMV+STB etc) to my TV. Kindly do the needful in this regard and if it is not possible, kindly arrange to take back your STB immediately. I have an offer from DISH TV service provider, I am ready to pay them. They are providing lifetime warrantee on STB. Secondly, your engineer have no courtesy to listen my grievance patiently. They always is in a hurry. I am talking to him and he is asking “tell me YES OR NO” whether I am ready to pay 400 for relocation or not? Hope anyone will understand my problem and take immediate steps. Thirdly I have received a message from your side that the problem has been resolved though it was not.