[Resolved] Airtel Mobile Service — refusing to give offer which was offered by airtel | |||
Last 5th Aug.2014 I have received a message from Airtel as" EXTRA BENEFIT! 1.2GB 2G Internet for 4 weeks @Rs149 on airtel EASY recharge. Get 1GB instant & extra 200MB credited in 1hr.Applicable for one time only".On seeing this msg. I have recharged Rs.149/- with 1 GB only instead of 1.2GB as offered by them.I have contacted them through customercare but they refused to recharge the extra benefit of 200MB saying that they dont have such offer for me.I have enquired about that msg. they refused to answer it.Finaly It seems that Airtel msg. centre cheated us by giving this kind of msgs. Who is responsible for this kind of msgs sent by Airtel giving offers through msgs. and refusing to give offers accordingly. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. | |||
3 Comments | |||
Comments
Sorry I had earliar sent a complaint with some words missing kindly read it as like this, Last 5th Aug.2014 I have received a message from Airtel as" EXTRA BENEFIT! 1.2GB 2G Internet for 4 weeks @Rs149 on airtel EASY recharge. Get 1GB instant & extra 200MB credited in 1hr.Applicable for one time only".On seeing this msg. I have recharged Rs.149/-on that day itself.But they have recharged with 1 GB only instead of 1.2GB as offered by them.I have contacted them through customercare but they refused to recharge the extra benefit of 200MB saying that they dont have such offer for me.I have enquired about that msg. they refused to answer it.Finaly It seems that Airtel msg. centre cheated us by giving this kind of msgs. Who is responsible for this kind of msgs sent by Airtel giving offers through msgs. and refusing to give offers accordingly.kindly take necessery action to full fill their comitment made by them
Reply
Dear Customer (esoof),
This is with reference to your post dated 10 Aug. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 10 Aug. 2014. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Dear Customer (esoof),
This is with reference to your post dated 10 August 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
This is with reference to your post dated 10 August 2014
We were waiting to receive your contact details to enable us to address your concern.
Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com
Regards
Rakesh Kumar
Airtel.presence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
LinkedIn- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
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