Airtel — poor/disappointing customer service and unethical attitude of airtel office staff

10 Reviews
 phuntsog on Feb 6, 2018
With full confidence in the brand name airtel, i happyly applied for a new airtel prepaid sim connection on 02.02.2018 (Afternoon) at airtel office, sda complex, kasumti, shimla. But to my disappointment, i saw the casual attitude of the office staff towards customer was very annoying. After almost 40 min, they issued the new sim (No. [protected]) and i paid the recharge amount of rs. 230 to activate the sim. They conformed its activation thereon. But by evening the number was not yet activated and we approached the office. They said that there was some server problem and assured us that it will get activated by late evening. But for 3 days the number was not been activated despite our constant followup. Finally i went to the office on 05.02.2018 (Evening) and told them about my issue. There i was shocked to see their response, they were lease bother with my problem and stated give excuses. I got very disappointed with such poor customer service and decided to surrender the number. When i told them to do so, they had no regrets in letting go there customer just like that and very easily returned me rs. 230. So if this is how your customer service is then i must tell you that airtel is just for namesake. It don't have any brand credibility and customer means nothing to you. How one can let go its customer so easily when the fault is that of the company. This was my first ever interface with airtel and this is what i got - a pathetic staff attitude and such poor customer dealing. Totally unsatisfied with airtel service, atleast not expected from a name like airtel. Disappointed. Rishta jodnay say pahley hi tordh diya!!!

Complaint Status

[Feb 06, 2018] Airtel customer support has been notified about the posted complaint.
Updated by phuntsog, Feb 06, 2018
I have just submit my complain where the of new airtel sim given to me was wrongly written as [protected]. the correct ph. no. is [protected]. please correct it at your end.
Complaint comments  9 Comments     Updated: Share0Tweet0

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This is Harindra Nath. I did a recharge of Rs349 (which was supposed to have a validity of 28 days) to my Number [protected] on 15th of Jan-2018, but it got expired on 1st Feb-2018. I want my validity back as soon s possible.
Please tell how to get my airtel number [protected]
Im unable to make outgoing calls it shows invalid number and gets disconnected
My mobile number is [protected] . It shows as invalid . Please look into this and solve the same as soon as possible.
I want to disconnect Airtel boardband and I am on phone for more than hour. Initially they said they will transfer to their supervisor to disconnect and I am online for more than a hour.

I want to disconnect my airtel broadband and landline.

Landline number:- [protected]
Broad band number :- [protected]_ap
There is network in my sim but there is no incoming and outgoing calls and messages from my sim.

Airtel Mobile Bill - There is an International No. charged in Bill, without we using it .

Pls watchout No.[protected], its getting billed, without using it.

Bill period 26th Dec'17 to 25th Jan'18

Luckily, its itemized Bill .

Raised to Customer complaint, 121 & Mails . they have agreed to reverse it today, Let see...
Dear sir/mam

My name is Ashis Biswas, & airtel phone no is +91-[protected],

My no aromatic active airtel super store service & monthly cut my money rs 99 per month,

I don’t no how to deactive that service,
So I request to u plz stope the service & deactive all .

Thanks & best regards .
There is rs 277/- excess in my bill for some service sms. which i cant understsnd. and even i dont use that service. so plz help me as i think that i am cheated. so plz solve this issue . otherwise i will port to another service provider. thamx. plz do early as possible.

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    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - poor/disappointing customer service and unethical attitude of airtel office staff