Airtel Complaints & Reviews

I hv been a regular customer o[censored]r organisation but since 1 month I m facing lot of problem due to ur very poor internet speed..I[censored] won't solve this problem as soon as possible I wil change ur sim and start using Jio bcz Jio is providing a very satisfactory speed here..Plz solve this problem ASA possible

I purchased a postpaid plan in patna. The airtel store is near muarya lok hotel and near gandhi maidan. The advisor name who sold the
Plan was ms. Preeti. So far neither ms. Preeti nor the help desk has been able
To resolve my data issue. I am not able to access data on my phone. What should i do?
I have called helpdesk and sent email to airtel. I also asked ms. Preeti to cancel my plan but she said that the plan cannot be cancelled. I really need
Access to mobile data. Please do the needful.
Thanks,

Chandramauleshwer singh

I am using airtel dth [protected] i had raised a complaint about issue regarding no signal on video so it was raised at 12 afternoon and service person supposed to visit at 3 but he didn't reach if it is 4:30 also what a worst service. Wrong decision of taking airtel dth. And customer service people also misguiding saying wrong information wasting time of customer making them wait for rectification whole day it is not acceptable at all. We customer believe in good service even airtel is believe to be great in service but i am disappointed and i need to inform people not to take airtel if someone actually doing it i never recommend airtel for my friends colleague anyone worst

Hi i am sarath kumar from coimbatore, tamil nadu.

I am using my old airtel [protected] from 2009 to 2016. I lost my number and i didn't block the number.

It got deactivated by the month of may 2016. Please let me know is there any possibilities of getting my number back because i have given this number for my school, college and for my every personal id proofs.

Please help me getting my number back. Thanks!!

My no-[protected], name suvadra sahoo, linked with aadhar mobile after paying the charge but found that due due to non submission the service blocked, kindly guide the means or ways to get the service continuously
If this kind of service goes to people living in inaccessible area then this is injustice to the customer. The help may be rendered from your end to provide
A meaningful service

This is to inform that "gamepind service" is automatically being activated in my cell which led to the deduction of rs.30 each time from my balance. I. E total rs 60. This was never activated by me neither it was asked to activate.

I request you to resolve this at the earliest and credit back the money deducted without any reason.

My airtel mobile no. : [protected]

Re: [|bal|ref57209258|] regarding airtel mobile number [protected]# ref56570456
Inbox
X

[protected]@airtel.com
22/12/2017

To me
Dear mr. Daljeet singh,

Thank you for your email dated 20th december 2017 regarding network issue for airtel mobile number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 22nd december 2017, we would like to inform you that your complaint for network issue has been registered vide unique service request number c3gin[protected]. Therefore, our team will contact you regarding the same, latest by 27th december 2017.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,
Garima malhotra
Customer experience
Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com
Cc: sanjay. [protected]@in. Airtel.com;airtel. [protected]@airtel.com
Sent: 18/12/2017 10:31:22 pm
Subject: re: regarding airtel mobile number [protected]# ref56570456

And we will contact you regarding the same, latest by 18thdecember 2017.

Dear airtel nobody visited me today. Plz mind your service.

On 14 dec 2017 12:39, wrote:

Dear mr. Daljeet singh,

Thank you for your email dated 01st december 2017, regarding weak network coverage for airtel mobile number [protected].

As per your telephonic conversation on [protected] with the undersigned dated 14th december 2017, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 18th december 2017.

For any future assistance, please contact us at hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com.

Regards,
Anjali chaudhary
Customer experience
Bharti airtel limited

— replied message —
From: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com
To: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com
Sent: 01/12/2017 06:34:11 pm
Subject: regarding airtel mobile number [protected]# ref56570456
Dear
Mr. Daljeet singh,

Thank
You for your email dated 01st december 2017, regarding weak network coverage
For airtel mobile number [protected].

As
Per your telephonic conversation on [protected] with the undersigned dated 01st
December 2017, we would like to inform you that we are working on the
Highlighted concern and we will contact you regarding the same, latest by 05th
December 2017.

For
Any future assistance, please contact us at hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com. Regards, anjali chaudharycustomer experiencebharti airtel limited

— original message —

From: daljeet [mailto:hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com]
Sent: thursday, november 30, 2017 12:32 pm
To: 121
Cc: gopal vittal; hyperlink "mailto:hyperlink"mailto:[protected]@bharti.com"[protected]@bharti.com"hyperlink "mailto:[protected]@bharti.com"[protected]@­bharti.com; hyperlink "mailto:hyperlink"mailto:ceo. [protected]@bharti.com"ceo. [protected]@bharti.com"hyperlink "mailto:ceo. [protected]@bharti.com"­ceo. [protected]@bharti.com; net; hyperlink "mailto:hyperlink"mailto:sanjay. [protected]@in. Airtel.com"sanjay. [protected]@in.­airtel.com"hyperlink "mailto:sanjay. [protected]@in. Airtel.com"sanjay. [protected]@in.­airtel.com; hyperlink "mailto:hyperlink"mailto:[protected]@nic.in"[protected]@nic.in"hyperlink "mailto:[protected]@nic.in"su­[protected]@nic.in; hyperlink "mailto:hyperlink"mailto:[protected]@trai.gov.in"[protected]@trai.gov.in"hyperli...⇄ "mailto:[protected]@trai.gov.in"[protected]@­trai.gov.in; hyperlink "mailto:hyperlink"mailto:[protected]@trai.gov.in"[protected]@trai.gov.in"hyperli...⇄ "mailto:[protected]@trai.gov.in"[protected]@­trai.gov.in
Subject: re: [|bal|ref55851473|] serious issue about airtel service cheating with consumer

Dear airtel team

As per conversation just now with mr. Abhijit regarding speed issue, please please manage your network speed in my zone, (On the other hand these are not peek hours).

It is too long since i am complaining or airtel is not capable to provide 4g constant speed?

Why airtel is putting hurdle on completing the use of daily 1gb of consumers.

Cc: to respected ceo

Please have a look on all constant mail conversation for last 2 months & airtel is still fail to sort it out.

How airtel is going to full fill all my business loses?

Cc: to trai & sc

Respected trai chair person & hon-able registrar, why in india consumer is feeling being cheated like this, while mo

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*

Daljeet
22/12/2017

To airtel, supremecourt, connect, gopal. Vittal, sbm, ceo. Direct, net, nch-ca, mail, net
Dear airtel,

It is almost 3 months on 25-12-17 while am making complain why airtel is fail to provide constant speed of 4g?

On the other hand on one is taking care of consumers, every time you people are calling, no one is coming in front to solve problem.

I am feeling being cheated by airtel, you people just take money in advance for services and when we consumer complain you just call every time, up to now no out put, no result, no trouble shooting of consumers for last three months.
Please clear me why i should not sue on you???

Cc: to all officials
Please take a firm step against these kind of companies who are cheating consumers.

Thanks

Daljeet
27/12/2017

To net, airtel, supremecourt, connect, gopal. Vittal, sbm, ceo. Direct, net, nch-ca, mail
Dear airtel
It is very annoying that all efforts made by you were useless, up to now there is no improvement in your net speed not even a single bit.
It is very very harnessing for last more than three months, airtel is cheating and making fool to consumers. I am surprised with which effort you got the licence of 4g.

Cc: to all officials
Respected all authorities please take a firm step against these kind of companies who are cheating consumers.

Thanks
Daljeet singh

Daljeet
Attachments29/12/2017

To ksamresh. Nbt, net, supremecourt, ceo. Direct, mail, connect, gopal. Vittal, sbm, net, airtel, nch-ca
Hello airtel
Pfa, all screen shots of your poorest network which i sent to your technical team mr. Rahul
In spite of all your efforts, you airtel people are sheer fail to sort out the issue which i am facing and complaining for more than three months.

Cc: to all officials
Respected all authorities, being an indian consumer, feeling cheated & fraud made by airtel, i am making complaint on my each mail but up to now there is no action taken from your side towards airtel.
So this time i am adding cc to our excellency, president of the nation,
Respected president's secretariat, please sir have a look on complete matter, these kind of companies do not allow consumers even a single minute extra data, but when they are in fault, consumer not even compensated in spite of many more complaints.

Thanks
Daljeet singh
[protected]

9 attachments


Mail delivery subsystem
Delivery incomplete there was a temporary problem while delivering your messa...
30/12/2017

Mail delivery subsystem
Message not delivered there was a problem delivering your message to [protected]@bhar...
1 jan

Daljeet
6 jan

To net, supremecourt, ceo. Direct, mail, connect, gopal. Vittal, sbm, net, airtel, nch-ca, ksamresh. Nbt
Hello all
Very very funny cum disappointing thing that no response from any department and government bodies to take this issue while mostly companies are looting to all citizens. This is a huge indicate that consumer has no value in india.

Thanks

[protected]@airtel.com
Dear mr. Daljeet singh, thank you for your email dated 6th january 2018 regar...
7 jan

Mail delivery subsystem
Delivery incomplete there was a temporary problem while delivering your messa...
7 jan

Mail delivery subsystem
Delivery incomplete there was a temporary problem while delivering your messa...
8 jan

Daljeet
8 jan

To net, supremecourt, ceo. Direct, mail, connect, gopal. Vittal, sbm, net, airtel, nch-ca, ksamresh. Nbt
Hello airtel team
Thanks for your mail, but as per telephonic our conversation, you are not making mention the dead line for improving network in this particular zone.
As i am facing problem more than three months and i can not tolerate more & more, please give deadline to sort the problem.

Thanks
Daljeet singh
[protected]

Mail delivery subsystem
Delivery incomplete there was a temporary problem while delivering your messa...
9 jan

Daljeet
12 jan

To net, supremecourt, ceo. Direct, mail, connect, gopal. Vittal, sbm, net, airtel, nch-ca, ksamresh. Nbt
Please airtel give me the dead line/date, my business is suffering just because of your poor network.

Daljeet
15 jan

To net, supremecourt, ceo. Direct, mail, connect, gopal. Vittal, sbm, net, airtel, nch-ca, ksamresh. Nbt
Dear airtel
No mail, call or contact for dead line, it shows how well unorganised you people are.

Daljeet
22 jan

To ap, cp, net, supremecourt, ceo. Direct, mail, connect, gopal. Vittal, sbm, net, airtel, nch-ca, ksamresh. Nbt
Dear airtel
As per so many previous mail, you are not responding neither sorting out the issue.

Cc: to trai
Respected trai chief, even after so many mails, i do not see any step against this complaint for last four months.

Cc: to all officials
Respected all officials, indian consumers are being cheated by these kind of companies, your interfere in this matter is highly required, please do something against, airtel is cheating by its product of 4g, but not even proving 3g service.

Thanks
Daljeet singh

I went to the airtel office in urapakkam, chennai to change my number from post paid to prepaid at 6 pm in the office. They said that you should come by 5. Even the reply was like they were replying to the beggar. Is this how the airtel guides to respect their customers? I know airtel offices are open till 7 pm in the evening. Then why are they not able to provide their services even when its not the closing time. I am really ashamed to be an airtel customer. I am the consumer of the service and they should treat their customers in the way they should. It is more than enough if they respect and value the customers. This is what we expect as a consumer.

Last night i got a message that airtel life style service got advocated for rs.30 for 6 days. What a cheap trick by these guys. Shame on u. I recharged my mobile for rs.120 because i was having separate data pack and when it got down to 35, these guys had taken it totally and i'm left with zero balance. What the hell? Why such a big company is playing these cheap business tricks? I unsubscribed the service and i got a message that it got stopped, but my money didn't get added.
I think this is because of myairtel app. I'm going to uninstall it today.

My airtel prepaid no. [protected] and as per record this connection is issued on gaurav gautam.
The problem is that there is no network in any roaming circle, i have changed 3 handset 3 sim cards replacement also talk with airtel customer care but, they were unable to solve my issue, i also talk with senior and nodel officers but they were same and problem not solved. I know that there is problem with airtel's services because in my home circle network is works so fine.

So, kindly try to solve my problem with highly solution.
Thanks team.

Regards:-
Gaurav gautam
# [protected] (Not reachable because problem with this no.)
Alt.# [protected]
Email:- [protected]@gmail.com

Hi airtel team,

I had submitted a request to change airtel number from post paid to pre paid on 6th february 2018 but still there is no information shared to the another supported number given in the application form. It has been 4 days since i gave request.

Number to be moved from post paid to pre paid : [protected].

I expect immediate reply from you.

I have already written to airtel team and no response has come from their side.

This is how you treat your customers. Shame on airtel.

No one is ready to help also. I tried calling them several times everyone is giving different options and no one is actually helping out.

They cheat on users fooling them that the plan would give u free access of everything but here i am not able to use any such facility.

Niether i am able to use the amazon prime that comes free with airtel.

I am using a plan of 799.

Its been already one month passed by and no response has come from their side.

I am airtel prepaid customer from last 5 years.

I am travelling abroad and kept my international roaming active.

I missed one recharge on 2 feb 2018 and within one day i noticed that my sim is not working.
Immediately i tried recharging my number but it was showing that i am no longer airtel customer. I contacted customer service and they replied that due to no activity last three months it is disconnected permanently.

{below is reply from customer care

Re: [|bal|ref58924800|] international roaming issue

This is in reference to your email regarding reactivation of sim services for your mobile number

At the outset, we regret the inconvenience caused to you.

As discussed with you on your mobile number, we regret to inform you that, currently there is no online process for reactivation of sim services.

We would like to inform you that services for your airtel mobile were discontinued on[protected] due to no usage found on your number in last 90 days. Usage could be with respect to an outgoing call, sms or data usage. Beyond 90 days period, in case of no usage, charges of rs.20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, you may get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of rs. 20/- at airtel relationship centre in home circle.

Please note: physical presence of the subscriber is mandatory at airtel store in order to reactivate the sim services.

As per dot regulations, it is important that your documents are verified in person and therefore, request from a different person other than the registered owner of the connection will not be accepted.

For your convenience, we are including airtel store details url which will help you to get nearby store http://www.airtel.in/forme/arc/reach-airtel

Thanks for reaching out to us. Delighted to assist you!

Best regards,
Indumathi elayaraja
Service specialist
Bharti airtel ltd
}

According to customer service, above is the only option and no safe custody option.

I missed recharging for airtel service and it got disconnected permanently within a day with no other options to revive it from abroad. I have to be in india to reactivate it. Highly disappointing!!

They also said that there is no option like safe custody. However when i am checking online i got to know that there is an option for keeping it in safe custody.
I am surprised why customer care department is not ready to give me an option of safe custody. I am still within 15 days grace period to activate my sim. I seek information as soon as possible.

I was holding this number for more than 5 years and this was associated with all my other services where mobile number and otp is required.

The safe custody option is given by other broadband services like vodafone.

I have also researched online and i found it is possible to keep in safe custody. (Link - http://www.airtel.in/wps/wcm/connect/mobile/postpaid/services?CIRCLE=4&CIRCLENAM...⇄ and https://telecomtalk.info/mobile-operators-could-charge-safe-custody-charges-for-...⇄

But the information i received from customer care is that there is no option for safe custody.

I seek right information and if possible i want to keep my mobile number in safe custody.

There is also a threat to my privacy once the number is given to some other customers.

Regards
Swati

A value add service named super store has been activated in my mobile balance has been deducted accordingly without my confirmation.

I have contacted the customer care and they are telling this has been activated through clicking some third party url's. I'm sure that i haven't done such activities.

I have been refused a refund upon cancellation of the said service on my no [protected].

I had to change my prepaid sim card i hyderabad though acquired at bangalore, since it currently got damaged and doesn't get recognised in mobile devices.

However i have been misguided by customer support and airtel stores on fixing this issue which wasted my time, energy and money.
Eg., made me transit between airtel stores, prepaid team promised to connect me to the next authority but transferred my line to post paid team, guve me outdated/invalid mobile number to contact bangalore team, at last given a replacement sim which is not activated for last 6 days and there is no update on the same. Till now, my issue is not fixed.

My sim card got deactivated without any prior notice. I stay in pune but my sim card is registered in valsad. So, they told it cannot be done anything in pune. My all the important details bank account, office work and other important work are registered with same number. I cannot do anything and airtel is not understanding problem and not helping me.

Hi team,

I tried to maintain my airtel broadband connection in safe custody mode from past 5months. But airtel customer care is not responding. Instead, they are generating bill every month perfectly and taking my salary. I already raised an issue to customer care, which they were unable to process unfortunately. Now all of sudden, my airtel account number is showing as incorrect. Dont know still what miracles are going to happen. My humble request to disconnect airtel broadband connection permanently, so that i won't opt for airtel in my life..

Regards
Airtel customer.

Sir
I didn't subscribe airtel movies n music. And airtel now flash on 09/02/2018. But it was subscribed to my airtel number [protected] and charged 90 rs for 30 days.
You also subscribed nexgtv service on my airtel number without my permission and charged 60 rupees.
I request for stopping the service on 09/02/2018 and thank you for stopping the service on same day.
Now pls refund my money as soon as possible... Because i didn't use this service...

I came to know about amazon prime offer i am trying to claim it but i couldn't
Able to claim. I got the information that airtel tv app will facilitates to claim that.
But there is no option available on my airtel app. I have tried all the options to activate this offer but no use.

Airtel trying to caught the customer by giving a false offer please don't fool the customers

My post paid account no: am-[protected]

My mob. No. Is [protected]. I am living in jalandhar city & daily go to banga city & near villages (Distt. Nawanshahr) punjab. I am facing the problem from last 2 months that most of times call drops or sometimes i receive a message from airtel that someone was calling me but my no. Was out of coverage area. My friend tried calling me sitting in front of me, full range is in my mobile handset, even then your system is saying that my mobile is switch off or out of coverage area. I am very much annoyed... Please solve this...