Airtel Complaints & Reviews

With full confidence in the brand name airtel, i happyly applied for a new airtel prepaid sim connection on 02.02.2018 (Afternoon) at airtel office, sda complex, kasumti, shimla. But to my disappointment, i saw the casual attitude of the office staff towards customer was very annoying. After almost 40 min, they issued the new sim (No. [protected]) and i paid the recharge amount of rs. 230 to activate the sim. They conformed its activation thereon. But by evening the number was not yet activated and we approached the office. They said that there was some server problem and assured us that it will get activated by late evening. But for 3 days the number was not been activated despite our constant followup. Finally i went to the office on 05.02.2018 (Evening) and told them about my issue. There i was shocked to see their response, they were lease bother with my problem and stated give excuses. I got very disappointed with such poor customer service and decided to surrender the number. When i told them to do so, they had no regrets in letting go there customer just like that and very easily returned me rs. 230. So if this is how your customer service is then i must tell you that airtel is just for namesake. It don't have any brand credibility and customer means nothing to you. How one can let go its customer so easily when the fault is that of the company. This was my first ever interface with airtel and this is what i got - a pathetic staff attitude and such poor customer dealing. Totally unsatisfied with airtel service, atleast not expected from a name like airtel. Disappointed. Rishta jodnay say pahley hi tordh diya!!!

Airtel has done fraud with me of rs 5000 i have open a airtel payment bank but they have block my account. Because of kyc i have given all the document sitt they dont unblock my account because of this i am not able to do any transaction from airtel money it is my half salary...
I have talk to there customer care but they still not help me out even customer care person has check that all the document as per there need reached to them still they have not unblock my account..
What i do in this...

I have recharged my dth 2 times recently. The company has taking the same recharge on my main + add on connection while the said add on has been cancelled since last 3 years and i am not getting is recharged since then. I am requesting company officers to adjust the amount taken on add on to my main connection but they are not doing.

I have repeatedly requested company officers to permanently cancel the add on hereinbefore many times but they are not doing.

The company's service is very bad or poor.

Hence this complaint.

Date of incident : 06/02/2018 please note that i have first recharged my airtel prepaid mobile through airtel app with rs 399 for 1 gb/day unlimited calls pack which was deducted from my sbi account (I used net banking). I bought only one recharge data pack but i was charged for two. I have my bank statement attached below. I tried contacting airtel but the customer representatives. I request a refund from the airtel authorities.
Thanking you in an anticipation.
Regards, sohail amer

Dear team,

I have 2 airtel postpaid and 1 airtel prepaid connection,

I stay in dlf cyber city phase 3, recently i shifted my flat and at my new flat (Its also located in dlf cyber city phase 3) i am facing network issue all my airtel numbers only. I already logged a complaint on 3rd feb 2018 with reference no : 83191849. But i didn't get any information on it.

Can you please confirm the status or i should port all my numbers with other service provider.

Dear sir,

Yesterday i recharged my airtel digital tv recharge through airtel app amount of rs.415 /- the transaction was failed but amount deducted. I tried again, again my amount rs.415/- deducted but nit recharged and refunded. I was very disappointed. See attached my account statement that amount deducted from bharat tel. Please help to refund my money immediately.

My mobile number : [protected]

My airtel digital tv customer id : [protected]

Total amount deducted rs.930/-

During the period december 21, 2017, and january 1, 2018, airtel people came to my road dr. Radhakrishnan nagar main road, thriuvanmiyur, chennai 600041 and dug up a world-class road to lay their cable. They came in the middle of the night, according to the watchman.
They took the cable across the road and took it on top of the footpath. Then they have poured cement concrete on the cable and have left it as it is. The ridge they have made on the footpath looks ugly and makes people who are walking trip over. It is dangerous to let a cable on the footpath.
The airtel people do not have permission to dig the road or damage the footpath. Both are public property. They told me they have no permission to dig the road. Permission to dig the road is mandatory. The ae, mr. Murthy of ward 181, chennai came down and inspected the damage and said no permission was taken from the corporation.
Now he wants to go to the police and lodge a complaint.
But airtel does not give me a name against which the police complaint can be registered.
Geeta padmanabhan, [protected]
Secretary, residents' welfare association.

I have ported 2 numbers from idea to airtel but till now there is no service and old sim stopped already.

Kindly resolve this asap as i am losing many important calls due to the same.

This is such a bad service for postpaid users like us. We wholly depend on our phone.

I request you to start the numbers immediately, as its already been delayed.

I purchased this product on jan 30, 2018. The technician never came to install. I got tired of waiting, went to the airtel office where i bought it. There they installed the sim card into the hotspot and demonstrated how it is supposed to work. On coming home, i find that it does not work as expected.

I am unable to file an online complaint because the form never downloads
("loading" message displayed all the time). I tried to call their 800 number. It just disconnects immediately. I tried to call their direct number. I get a message
"this number does not exist". What am i supposed to do?

Hello i am dharmeshwar chaudang i am from assam. I am a very old customer of airtel. Our whole family is in airtel. But from few days i am suffering in poor network quality in my area. And i don't get 4g coverage in my area. While jio is giving 4g coverage fully in our area. But, what are you doing? So i am using a jio sim now for internet browsing. And i even can't make a call without any problem. What can i do if you don't give me network. So i request you to please provide a good network in my area. I had complained you much about the problem. If you don't provide me a good network i have to port my sim to vodafone. My address is - nachani no 1, p. O.- nachani, district - dibrugarh (Assam). Pin - 786613

From airtel : your airtel mobile [protected] online recharge txn id[protected] of rs 549 has been initiated. Please keep the txn id for future reference.

From sbi : thank you for using state bank internet banking. Your transaction ref no igacvytoq1 for rs.549.0 on 06-feb-18 00:41

Then now recharge status failed but i haven't received refund

Hello,
This is mandeep singh from delhi and i've been using this no. From last 1-2 years ([protected]),
My postpaid bill plan is rs 649/- every month and been to abroad on 21st december to 28th december and airtel has applied extra charges on my bill which is of 3200/- something in december and 1200/- on november bill also.
Without giving any information to me about the charges, the customer care is telling me not to consult airtel store instead of customer care, i wanna ask a simple question why you have given a authority to airtel store to help consumers, you should stop the license to open airtel store then if they dont know anything and moreover the executive working in airtel store is giving false information to me nor you guys told me that i will be charge 649/- per day as a international charge.
Now they are giving me the information about the dubai standard rates charges but my question is why you guys not gave me any information about the plan and the charges and also i have talked to the customer care executive the have given me the interaction id (26
[protected] and before going to dubai, i went to store to know about the international plans and they gave me false information to me there also by activating international umbrella pack and told me that you now make calls to anyone from there and i had activated the rs200 pack for my no. Also from igi airport also
Please help me guys

I am using this airtel sim for almost a decade. Just a couple of years back, i replaced it 4g sim and using the services. Without any prior intimation, they stopped the service to my sim. When i checked my nearest airtel store (Okkiyam thoraipakkam store, chennai), they told me that my sim is still active but i need to get a duplicate sim to continue the services. But they told they are out of stock of sims and so they can’t provide me a new one. My sim was not working from friday (2/2/18) and they still say stock not available. They ask me check in adyar or athiruvanmiyur airtel store. Due to my work timings, i am not be able to travel to those stores. Since my number is not reachable, i am facing lots of trouble, both personally as well as professionally. As a airtel showroom, they ought to have new sims handy. I am wondering why they are not refilled with new sims. Please help me in resolving this issue at the earliest.

Hi,
I have been abroad for more than 2 months and use my airtel prepaid number for my banking purposes in india. Due to inactivity my number has been deactivated and i tried recharging but it says my number is invalid. I currently have nobody in the circle i used my number in (Bangalore) but is there a possibility that i can do something online? I do not want to go through the hassle of a duplicate sim or a new number.

My name is danish suri. Today i have purchased one new airtel connection number [protected] from airtel express
Banjara crest apartments, no 6, apartment, hennur cross, kalyan nagar, bengaluru, karnataka 560043

The agent (Faisal) charged me inr 230 for the sim card and benifit of 1 gb data per day and unlimited local and std call for 28 days.

My sim card got activated at 2 pm but benifit was not added i went to the store again at 6 pm but the agent (Faisal) was not there. I took his number from other agent. Then i called mr faisal to remind to add benifits on my number but his number was busy, i tried calling him again after 30 mins but his number was still busy, i called him again at 7 pm he picked the call and told he will add the benifit within 15 mins but that never happened. I called him again at 8:30 but he disconnected my call, after that i called him 5-6 times he kept diconnecting my calls.

I am so disappointed from airtel. I have been using airtel from 2006 but i have never faced any kind of problems but what happened today is not acceptable.

I want some action to be taken on this guy.

Kind regards
Danish suri
[protected]

I bought one airtel prepaid sim last year, i. E. 2017 and was using that number as my whatsapp number. I was surprised to know yesterday that the same number is allotted to different customer. I visited airtel service centre in karama, trivandrum, kerala, the customer support told me that as my number was not used for 45 days, it has been allotted to other customer. I was really embarrassed and shocked that my number has been given to other without intimating me as i have also given alternate no of mine while taking the connection.

Iam using airtel prepaid sim from last 2 years. Am facing signal problem from last 6 months and i complained about it around 7 times, they just say your problem will be solved. Every time i call them they say same answer of it will be solved. And in last call ive asked about how many days will it take to clear, they were not saying and in last they said that am asking it again and again so they disconected my call.
*in first three calls they said to upgrade my sim to 4g - i did.
*in further calls they said to use a 4g handset for better network - i bought a new 4g mobile.
* and now in last two complaints from a month ago they just say it will take time.
And now they just disconnected call for asking commitment for how many days it will take for solving

As per subject i had seen in last few days various kind of service started on my number [protected], n [protected], whereas i did not opt those services. How can u start those without my permission n deduct amount from account of both no. I want my money back as recently i recharge my both account, who will pay the amount which has been deducted from my account. I want clarification.

I have paid the Installation amount of 1000 for Airtel broadband on 31 Jan 2018 and till 03rd Feb Profile was not created and till 5th of Feb Installation was not done.Back to back to call to 121 no proper response.

The Agent who has collected documents is not picking the call.

Now have requested the 121 Agent to refund the installation amount.She has provide the URL : WWW.AIRTEL.CO.IN/ONLINEREFUND which is not working

We are not able to receive airtel connection in our area dwarka sec -16b, So please take any action to solve this problem.we have already done lot of complaint about this issue but no respond from customer care service. since 3-4 months we are facing this problem.i hope you will consider my problem as soon as possible
client name, shaktivel
contact no;[protected],
[protected]