[Resolved] Airtel — Postpaid to Prepaid sim migrated - sim not activated | |||||
I applied for a postpaid to prepaid migration on 31st Oct. I submitted all my documents in your store on that day. I was told the new sim will get activated on the next day. I have been waiting ever since. Today is 7th Nov and still it's not activated. I have been calling the verification center, retail store everyday but getting nothing but empty promises. I am not a new customer for Airtel and was a postpaid customer. I am just migrating and was thinking the process should have been smoother for existing customers. But from the last 8 days I am facing nothing but harassment. I am not able to call nor receive and the worst part is I am not able to any bank and online transactions as I am unable to get the OTP. From the last 5 days your executives are telling me there though all my documents are in place, there is some technical problem which is why they are not able to activate the number. Is the technical only for me or all your customers?? I was promised several times by your executives that I will be getting a call back on my alternate number but I received no call or sms regarding my persistent complaints. If AIRTEL is unable to resolve this problem then I think I should change to some other networks. Clearly you don'y care about your customers. Was this information helpful? | |||||
Dec 13, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 07, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 7 November 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 08, 2016 Airtel Customer Care's response Dear Customer, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 12, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 7 November 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. [protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 6 Comments | |||||
Comments
Yesterday I ported to airtel([protected]) but unfortunately I don't get any network at all inside the house really sad that airtel don't have basic 2G network coverage in Central of the bangalore city btm layout... Request you to please quick resolve the problem you can contact me on alternate phone [protected]
As there is no network on airtel sim
As there is no network on airtel sim
[protected] नंबर पिछले 4 दिनों से बंद है. कृपया जल्द सुधारे नेट कनेक्शन भी बंद है. मेरा मोबाइल no[protected] है नेट कनेक्शन बंद होने के कारण मेरा ऑफिस का कार्य बहुत प्रभावित हो रहा है. मेरे शिकायत पर जल्द से जल्द सुधार करवाये अन्यथा मैं एयरटेल का कनेक्शन बंद करवाकर कोई दूसरा कनेक्शन लगवा लूंगा. जल्द से जल्द सुधार कार्य करवाए धन्यवाद...
I am a postpaid customer with monthly rental of 899. That includes 800 min and 3gb 3G/4g data..I am using iPhone 6s..most of the time I am getting only 2g or less than that speed..please go through my complaint and solve it..my number is [protected] from kerala
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
I have lost my mobile with SIM [protected]. Please block it.