Airtel Complaints & Reviews

I have taken a new Airtel DTH connection on 30th oct. and from that day I am contacting Airtel DTH customer care team to resolve multiple issues.
I have recharged my account with Rs.150 and done a top up of Rs.5 (2HD Diwali offer). But I was unable to view those channels. The reason they told was that they had given me some other customer’s cam card by mistake. Finally after multiple calls to customer care, technician came on 5th Nov 2016 and changed cam card. Still I am Unable to view 2 HD channels which I have done top up on 30th Oct 2016. And Airtel is not ready to transfer the balance amount (Rs.145) to my new view card which they have replaced. Should I bear loss because of Airtel DTH technician’s mistake??
I have registered complaints multiple time. Each time they will auto close it without resolving the issue.. Following are the complaint reference numbers. 56239855, 56231767, 56189213, 56166029
Customer ID given at the time of installation was [protected]
New customer id which is changed on 5th Nov 2016 – [protected]
I have received multiple calls from Airtel but nobody gave solution.. They are just playing without giving a solution. Always they are saying will be resolved within 2 hours, 4 hours, or maximum of 24 hours. In between thrice they auto closed my complaints without resolving the issue. Even one lady from Airtel called and insisted me to say that "my issue is solved" if I get any call from customer care. I didn't agree for that. Every time they are repeating the question “what is the issue?”
It's a matter of Rs.145. I can consider that I have given to a beggar. But cheating customers like this is not acceptable. They are really un professional.

Sir, i am living in a village - nousar. Distt. - harda, mp.
At my village there is no mobile tower. So i am requested to you to install a tower in my village, i will give you my field for installing a new tower for rent. There is a big profit for the all villagers because they are suffering from the lake of mobile network. All are go to there top roofs for make a call and sometimes there calls are disconnected. If you install a tower at my village. You have got a profit that all the villagers will have your sim card.

Hiii
i am chirag j rana
my mobile number is [protected]
i am a school teacher.
few days ago i have take some post paid cug 26.0 rs plan from mr.ankit jain
airtel service provider him contact number [protected]
[protected]
[protected]
there are many numbers are giving by him
but right now he could not take my calll and any answer
so please help me yar
becoz i have lost 10000 rs from him amd irritationn also
so please help me yar

Hello Sir,

My Airtel Number Ported from Karnataka (Postpaid)- Maharashtra (Prepaid).
I have did balance payment for pending amount but still They call from Airtel Office and keep frustrating again and again.
Payment Details are:

Account Number [protected]
Mobile Number [protected]
Transaction Type Postpaid Bill
Transaction Reference Number[protected]

Please do take action against this.
Otherwise i don't have option to go in consumer forum !!!

Regards,
kishor

Greetings,

Below provided is my mobile number which I was using it for a long time, Currently, I reside in UAE and was not using my airtel number for some time. Due to that, my number got suspended and I am facing difficulty in reaching my contacts. Please consider this as my humble request and help me reactivate the same number.

Mobile no:(+91) [protected]
Name: Antony Jeno

Please write back for more details. Thanks Again.

Hi Team,

I have used data under limits only, but you have charged extra amount for the period.

In my airtel app it was clearly showing I have left around 400 MB in my account, and I have subscribed 3 packs for the period(405 mb). So I have total 800 MB in my account.

I have called to customer care between October 8 - 12 (not sure dates) and asked them about usage of post month left data. They said I can able to use post month data in current month. ( please review call data If it is recorded).

Even I got email and message alerts like " I have left 50% of data in my account (attached copy)".

If I have exceeded data limit how can I get email/sms alerts like I have left 50% data in my account?

If I know data was completed in my account, definitely I should be in my alert ans can not use beyond the limit? This is completed airtel app fault/ customer care executive fault. I have not done any mistakes from my end. I am not aware of data was exceeded because of your false alerts.

I am expecting overall 350 -400 Rs bill for this month but...I am shock I have billed 1004 Rs for this month.

Please review bill and resolve it. I can't bare 1000 rs. for a single month and I may quit from airtel.

Thanks

Dear Sir, This is to inform you, that i would like to surrender my postpaid connection as my location has been transferred, Therefore, it's my earnest request to please do the needful as earliest, The detail of my connection are as fallows:
Name: Mr. Raviraj Vikas Takawane
Airtel No. [protected].

Yours truly,
Raviraj Takawane
Present Contact: [protected]

I am unable to make outgoing call during international roaming since last 7 months from [protected]. and continue following up with airtel team (Nodal/ Appellate ) for the same but not getting any resolution. Request you to please ask airtel team to get it resolve as soon as possible.
for any feedback please call on my Alternate No. .+95-[protected]

Regards
Sartaj Ahmed
Alternate No.+95-[protected]

I'm not give The Conforms. Not Happy With Airtel This cheap. Please Reply me now Must and Short. Really not good Service job. Refund for the my money 100/Rs. I'm not give the best thing to say. Please don't forget me and my money. Refund me Immediately. UnHappy With your Sevice Divice. Please confirm me Urgent need to get my money. Regards Jai bhagwan [protected]

My Airtel number is [protected]. I got message on 27th Oct, 2016 that I have used 90% of the data and to get additional data visit www.airtel.in/preonpost and I visited the site and recharge with Rs. 295 data pack which was valid for 28 days. But today i.e., on 7th Nov, 2016 I got message that I have consumed whole data. So the pack which I recharged was not credited to my number. I called customer care but your personnel told there is no such recharge done on my number but I have the receipt. Kindly resolve the matter asap as I need data pack asap.

I had given for recharge about 300Rs. Transaction got failed on last 05/Nov16. The Txn Id is[protected].
Till now I have not received the amount neither in Airtel wallet nor to my bank account.
Please let me know if any other information is required.
Also, please let me know when can i expect the amount back?

Hello everybody, I'm writing this message to not only get my money back from airtel but also create awareness about how even you can lose your hard earned money.
I have always been using postpaid Sims of different companies but for the first time I thought of trying an airtel prepaid Sim to save some money.
The main issue is that today (November 7) morning I made a recharge of Rs 501. How's that a mistake? Because Rs 501 is for some Singapore airtel smart plan for those who are planning to visit Singapore. I don't know how many people are aware of this but how the hell am I supposed to know? Even after discussing this issue with 2-3 airtel executives they are saying that the only solution is to visit Singapore and use that plan.. Sounds absurd, right? But absolutely true. No warning or message highlighting that 501 is for international roaming will pop up.
So people that's how you lose your money instantly through airtel. Please share this message.
My number - [protected]
Transaction ID[protected]
My email ID - hardik.[protected]@gmail.com

Dear Sir/ madam,

My lafu no. [protected] which was rechareged today amounting Rs.-2000 has
been hacked(as per communication with TM of Krishnanagar) and now i could
not see my balance in stock balance

Now let me introduce my self. I, Sandip Pramanick, son of Sadhan
Pramanick, who is the propeiter of the said lafu. The no. was recharged
today morning amounting Rs.-2000. Then I had received a call from an
unknown no. which was +91 [protected]. The called person asked that he is
calling from Airtel company and asked that whether I have received my
commission of Rs.-12000 which I had rechared during Puja session of West
Bengal. He asked me to press ok button for three times. When I denied he
told me that not to worry and I will get my commission of Rs.-2222
instantly in my account. Then I had do the same. As usually customer no.
asked by the system.I told the person over the phone and he said that to
disconnect the phone and I will get my commission. After disconnecting the
phone three meassage I have received. Suddenly after that I see that my
stock balance is zero.After some time it shows that my balance is Rs.-9.73.
I also have received three messages that I have recharged Rs.-1000,
rs.-900, Rs.-200 though I have not recharged them. Even I tried to take
balance back by the system, but I could not. Immediately I called the
distributor, he could not solved my problem. So, I called the recpective TM
and told him about the case. he said that they have nothing to do as my
account has been hacked. Besides the TM also said me that it is not the
first time, this happened before with other retailer and the result was
same, they did not get their balance back.

I also had called customer care but the result was same. So, now please way
me out what to do.

Eagerly waiting for your response.

Dear sir/mam

My fixedline no [protected]
Name m divya
Mob no [protected]

Its been a more than two months since the broadband connection activated but still i didn't get installation of my broadband connection from airtel.
Airtel technical team told me that we can not provide service to your locality.

Then how can airtel generate bill without providing connection to my home?

So many calls made to customer care team to refund the amount inr 1000 which i paid while initial process and complaint lodged in 121 many times, nothing seems to be turned up.

Kindly help me in this.

is this way treating a customer?

i request you to deactivate my connection and refund the inr 1000 which i paid for this connection.

note
complaint no[protected]
complaint no[protected]

Sir,
Maine pichle 15 din me 4 bar care me call krke complain ki he but uska koi response nh mila he or apke vha se muje har bar call back ka btake bola jata h but 15 din se koi call back nh aya h or apke executive bhi koi barabar response nh de rhe he
Me apke airtel service se paresan ho gya hu or ho skta h ki muje apki complain age RBI me krni pde...

I applied for a postpaid to prepaid migration on 31st Oct. I submitted all my documents in your store on that day. I was told the new sim will get activated on the next day. I have been waiting ever since. Today is 7th Nov and still it's not activated.

I have been calling the verification center, retail store everyday but getting nothing but empty promises. I am not a new customer for Airtel and was a postpaid customer. I am just migrating and was thinking the process should have been smoother for existing customers. But from the last 8 days I am facing nothing but harassment. I am not able to call nor receive and the worst part is I am not able to any bank and online transactions as I am unable to get the OTP.

From the last 5 days your executives are telling me there though all my documents are in place, there is some technical problem which is why they are not able to activate the number. Is the technical only for me or all your customers?? I was promised several times by your executives that I will be getting a call back on my alternate number but I received no call or sms regarding my persistent complaints.

If AIRTEL is unable to resolve this problem then I think I should change to some other networks. Clearly you don'y care about your customers.

I activated an International Roaming plan of 1199/- for Thailand on 28th October and travelled on the same date to Thailand.
The plan is for 10days and contains 2GB of data and 250 minutes india calling back free.
I have all the confirmation emails and messages for the plan activation and my bill generated on 6th November saying 200871/- in my online account by which I was shocked and cannot recover from that upsetting as already I have paid for the plan to travel Internationally and that too plan of thailand.
Customer care is saying like I have to wait for 48 hours to get the bill generated and then they can confirm.This is like mantal harassment of customers.
I have used only 260Mb of data from 2GB of data provided and used approximately 100 minutes to call back India.
Also my credit limit is 6000 only, if it went beyond this value then why it was not intimidated to me viia message or any mail.

If this is the bill they are going to provide I will not accept that in any condition as I have used their International Roaming plan which was confirmed by Airtel and also I have used the provided data and calling well withing limits as I have all the details in my mobile usage summary.

This is serious harassment of customers and that too I have been a good customer for more than 3 years paying all the bills within time limits.

My connection is Airtel broadband (Wifi) with a plan of 1399 plus taxes and speed of 16mbps. But unfortunately, the speed comes as low as 1.5mbps and no where near 16mbps for which I am paying for. Inspite of numerous complains, issue has not been looked after. The connection has itself become for me. In case this complain also does not help I will get my connection changed.

Rs 459 was recharged wrongly (it was for Delhi region) in place of Rs. 455/- for 3 GB net balances for 28 days of Mobile No. [protected] on 20.10.2016 (8.56 AM). Initially company refused to give any balances. After that they agreed to refund the same with mobile top up value in place of net recharge. Finally they recharged only Rs. 250 of talk value in place of Rs. 459. I was again compelled to recharge of net value of Rs. 455/- after a long harrassment.

Dear Sir,
This is with reference to above subject that almost 2 weeks have passed, as we have applied for the porting services to Mr Dinnesh Sharma and MJ.[protected]@airtel.com (ROMIT SAINI) given for the porting of mobile no [protected], as told that it will take a week, but till now we are awaiting for the resume of the above said number.

Even though we have contacted Mr Dhiraj Sharma and Romit Saini for the above case, but there is till date no response received for the above said case.

Request respective authorities intervention for the above case.

Thanks

Regards

Customer