Airtel Complaints & Reviews

Had the worst time with the people at Santhome Airtel Headoffice. Went there to get a duplicate SIM since i lost my mobile in Chennai. I'm currently working at Chennai and it's difficult for a person to live at Chennai without your contact number. For 6 years i've been using the number and they said it was in some other name. They told me to go for a name change request and to continue with the same number with postpaid connection. Later i got a message on my mobile that the Address veification guy wasnt able to locate my address and hence i've to call him.. And that Address Verification Guy.. He was a Dumb guy i think.. i called him more than 30 times.. He did'nt pick up. He was a useless guy who doesnt know Chennai better.. Dont know why he's put in the AV team.. And he rejected the postpaid sim stating that address verification not successful. And hence i went to the Santhome Office again.. And the executives over there.. They think as if they are great. Useless people.. When we explain our problems.. They make fun o[censored]s with their co workers.. Its because we the Airtel Network you people are getting paid.. Remember it.. We are not using your connection for free. We are paying lots. Dont play or make fun of the customers who seek your help.. You people are not better than us.. Useless piece of waste you all are.. Cant even tell a proper solution for any issue.. Finally, it took 2 weeks to get a duplicate SIM and that too from my native (Coimbatore).. Why do AIRTEL keep such useless people at that Santhome office?

I have phoned airtel DTH customer service on the afternoon of 2nd Nov to inform them I will be out of town for 15-20 days so de-activate the DTH connection for that period.I was told a deduction of Rs30 will be done from my DTH account & services will be stopped from the night of 2nd Nov. But everyday I am getting SMS on mobile that account expires in 1week or 2 weeks.
If the company has not de-activate services for my non viewing, who is responsible for this incompetent behaviour, the company or the customer?

Dear Sir,

This is to inform you that Airtel service is verry poor and does not provide proper services .

many complaints has been made to them .

as the service of Call drop as well as 3G Net issue.

IT SEEMS THAT AIRTEL IS NOT IN POSITION TO ISSUE OR LAUNCH 3G WHERE AS THE OTHER OPERATERS ARE OPTING OR ALREADY LAUNCHED 4G.

your action in this is required

awating for your reply.

Uttam Agarwal

[protected]

I though had a call from Airtel for my previously registered complaint with Consumer Complaints but from its non-revertible number where they initially called me during my rush hour. Though I asked them to call back in the afternoon but throughout the day did not receive any call again.

Nearly 2 days later I received a call from the same number too which I could not pick up at that very moment but since it was a non-revertible number I could not even call back, either.

In spite of the complaint made to the consumer forum, an amount of Rs. 95 again got deducted from my main mobile balance on 28/10/2016, Friday.

My airtel prepaid no.[protected] was recharged for 3g data for rs.150/147 but did not get data credit instead got the following reply

done on 04-Nov-16 05:10PM, MRP:Rs147.00, PF:126.83, Revised STax:Rs19.17, Talktime:Rs1.00, Balance:Rs1.17, TransID:[protected], Benefit:-240 Local and STD minutes for 21 days.
pls resolve this at the earliest..thanking you in anticipation.

Sir

I recently purchased an airtel 4g sim (Mob. No. [protected], sim no.[protected] for rs. 100 from a retailer named r g mobiles, located at venkateswara main road oragadam, ambattur. Since i'm from kerala and recently reached here i did't have a local id. As per is demand i submitted the copy of my passport and my office id for local proof. Ow it's a month and till now the sim is not activated. When ever i approach him he gives lame excuses. What should i do? I am losing a lot of money using roaming number. Should i make a complaint in consumer court?

S. Joseph
Contact. [protected]
Mail. [protected]@gmail.com

Telephone no: [protected] (Broadband)
Relationship no: [protected]

Dear sir/madam,

This is to bring your attention that i was using the above mentioned no for my internet propose. From the beginning airtel is fooling me with extra charges. I have raised complaints many times in customer care and in local airtel service center.

From last 3-4 months i have requested airtel many times (Via customer care/ local airtel service store) to disconnect my connection as they are looting me from beginning. They have charged me sometimes double as local agent didnt update my payment on system, still i have paid.

Last to last month, i again requested them for disconnection to both customer care and local agent, they told me to settle the amount and they will disconnect. I have done the same as suggested by them. They harassed me many time on call for the payment. They threat me and asking my location to harm me. One day one of the airtel executive come to my home in my absence. He behaved very rudely with my wife and also threatened her. I raised the complaint to customer care also and they promised me to take the action.

Now today i am getting frequent calls from monica ([protected]) for the payment. She is behaving very rudely and harassing me. I also have audio recording. I will post this on social media if i dont get any solution. I told her that i have made several request for disconnection and done full and final payment but she is not listening are telling me to pay rs 4000.

I sincerely request you to kindly look into the matter and disconnect my connection and refund my money which i have paid in last 2-3 months after my request of disconnection

Further i want you to update me on the action taken on local agent for harassing me and my wife.

Regards
Rakesh sisodia
[protected]

Hellow sir me used number [protected] sim card broken replace SIM purchase in trichy thillai nagar airtel store new sim provide just 2 hour sim activated but 17/09/2016 this number deactivated this same number sale for other customer amount in 25, 000 so airtel network team frauad

I yugendra dinkar mayekar lost my cell phone lg k10 on 2/11/16 at parel bhoiwada, IMEI no. [protected], service provider Airtel,
I have registered fir at rafi ahmad kidwai police station, shiwdi.
i request you to please recover my mobile phone by cunsulting service provider aitel, and police department.
i hope you will do the need ull from your end.

regards
yugendra mayekar

Had a prepaid number on which many fake charges was incurred for the months of april and may 2016. When called cx care then they unable to justify the wrong charges occured and did not pay the charges back. I finally port to BSNL and I am very happy now. Airtel is looting its customers like anything, with fake advertisements abt their quality.

We did not opt for any additional plan or add on services, and asked them to do not incur any charges for the same, but they deducted more than 500 Rs and did not provide back the money.

mobile no [protected]

Hi sir,
I actually did a recharge using paytm wrong to my dad number for 1000 rs which is a prepaid number but i was trying to do the same to my mobile number which is postpaid .. Please find the below details i want that 100 rs to be paid to my postpaid number .:
Wrong recharge number [protected]
Correct recharge number [protected]

I was trying to make bill payment using paytm but i mistakenly did recharge to my dad number itself, please help me..

My number is [protected]. Airtel deducted my balance 4 times without notifying me and who the hell asked your services stop sending all flash messages and refund follo week service which you are not stopping even after calling you and please refund whole amount (25+35+5 per day after that) as top up balance.
This is really disappointing from airtel side, please resolve my complain and stop this service.

Respected team I got job in Dubai so I moved to Dubai with my India airtel number, I use what's app and official bank accounts contacts through my airtel number only but with out any information my SIM was deactivated 2days back!so I loss all my contacts, I can't use my what's app and I can't get messages from my bank accounts please help me how can I get my number back?kindly to do the needful!

I had done port from DoCoMo to Airtel. That time the Airtel retailer said that the MNP offer is 2sec/1ps. My friend Santosh also had done port to Airtel the MNP offer.
But my Airtel plan activated 1sec/1ps. My friend Santosh's plan activated 2sec/1ps.
Please activate my plan 2sec/1ps.
I hope on Airtel to provide good service to it's customer.
Thanking you
Your customer,
SHIVASHARANA NARONA

Dear Sir,
I Syed Akbar consumer of Airtel network since one year. Last week I have taken a add-on postpaid connection on Oct 28th in Airtel . I have submitted all my documents and clearly requested them to activate the connection as early as possible as I need it for my home. I am travelling far away from myhome to office everyday and I need to have interaction with my family members. But till now the sim not been activated. I have been following with Airtel customer care everyday but they are giving false commitments stating that they will activate within 24 hours. And today they told I need to go the Airtel outlet and tell them to submit my documents which is not possible for me as I have to leave my home by 7am everyday. I kindly request you to take action and do the justification for me.

Regards,
Akbar.
PH no. [protected].

From: pankaj singhal
Date: mon, oct 31, 2016 at 2:00 am
Subject: re: regarding airtel mobile number [protected]
To: appellate. [protected]@in. airtel.com, [protected]@airtel.com, appellate. [protected]@in. airtel.com, nodal. [protected]@in. airtel.com, [protected]@bharti.in, appellate. [protected]@in. airtel.com
Cc: net

Hi,

I haven't received any response on the trail mail, how many more days do you require!

I need an immediate resolutions to below issues:

1. re-taging of my earlier corporate plan (wipro - 399 plan - 14 my packs), current plan being linked is 199 individual after porting! why was my corporate wipro id card was taken as proof for corporate plan during the porting process!

2. incoming roaming wavier in the latest bill as per commitment to me prior to beginning of my porting process on 5th oct 2016. to begin with porting on 5th oct was been guided to me by your airtel customer care supervisors and also ensured that your incoming roaming charges will be waived of automatically in upcoming bill as respective actions are taken in the system. but in the current bill being received has this charges included! also, my earlier balance of airtel 1.1 gb of 4g data is not carried over!

3. return of earlier documents being submitted on 5th oct, airtel express store, sector 21c, faridabad. i am been bluffed / fooled by airtel stating that the earlier documents being shared by me are shredded where as your airtel store states by calling on 21st oct that he has the documents being shared on 5th and would i continue the porting process!

What happen to escalations being raised in system for the airtel express store, sector 21c, faridabad, since 10th oct 2016 till date!

There are piles of issues and i never expected this from airtel after my long-term association with you!

I hope that the needful is done and i do not have to migrate and begin my appeal about your misconduct in the right channels such as wipro hr director, trai, public forums, socail media, consumer court, etc.

This is my last and final reminder mail!

Regards
Pankaj singhal

On fri, oct 28, 2016 at 2:45 pm, pankaj singhal wrote:

Hi,

My number "[protected]" got ported finally just now.

But then it was ensured to me that my corporate plan (wipro - myairtel - 399 - 14 my packs) will be continued after porting.

The sms received states the plan name: airtel new special value 199 plan - dl, why is it so?, when it was clearly mentioned over which plan to be activated along with wipro id proof!

I spoke to customer care supervisor (rakesh kumar) just now, wherein, he states the current plan activated is individual 199 plan and he cannot raise any ticket against this for further action.

I have not received any further communications about the waiver on incoming roaming charges on my number for the current bill as per your earlier commitment and also, i am yet to receive my documents submitted on 5th oct.

Regards
Pankaj singhal

On wed, oct 26, 2016 at 10:57 pm, pankaj singhal wrote:

Hi,

Yet my number "[protected]" is not been ported, as per last update received via sms was that it will be ported by 24th oct 16.

I was enforced to resubmit my documents on 19th oct again by sagar arora (customer services, bharti airtel ltd.) stating that my earlier document being submitted for poring on 5th oct at sector 21c, airtel express store, sector 21c, faridabad are shredded and i kept on stating its not the case.

On 21st oct, i received a call from sector 21c, airtel express store stating that he still has all the documents and would you like to proceed with porting and requested me to regenerate porting code!

What kind of professionalism is this?

On 5th oct, i am been committed by airtel that the incoming roaming charges on my number will be waved off for the current billing cycle. sagar arora and piles of customer care - supervisors ensured that they can see such request in the system and you need not follow-up for that. i have received the latest bill which includes the incoming roaming cost.

I hope that the incoming cost is waved off with immediate effect as per your commitment and process on porting to be expedited further.

Airtel definitely need to improve on the porting process with educating your ground staff and customer care as i am facing the porting issue 2nd time in this year!

I never expected such a experience from airtel for which i am long-term customer since 2011.

Thanks.

Regards
Pankaj singhal

On tue, oct 18, 2016 at 11:58 am, pankaj singhal wrote:

Hi,

Reminder!

I haven't received any update.

Regards
Pankaj singhal

On oct 16, 2016 14:27, "pankaj singhal" wrote:

Hi,

During yesterdays discussion, i am been enforced to resubmit my documents for porting which are already received by your airtel store on 5th of oct 16 and airtel as per confirmation. i am also been advised that if you are not resubmitting documents, then you are free to move to other telecommunication carrier.

If you refer to my trail mail, its airtel staffs who informed me to proceed with porting process on 5th oct. i came to not know about 90 days requirement latest by 14th oct after pressing hard over discussion with piles of customer support - supervisors!

I would like to know what happened to my previous documents i. e. self attested passport, wipro id proof & filled in porting form with attested photo?

If you are recollecting the documents then share by when would i be receiving the documents already being submitted and how would i know they are not being miss-utilized?

I was surprised to receive such an update from airtel, whereas day before yesterday i received an assurance from piles of supervisors that the number would be ported without any documentation and within next 48 hours.

I am really disappointed with the unprofessional behavior and attitude from airtel, which is kind of repetitive with respect to porting on july as well as oct.

I am looking forward to quick resolution over porting.

Thanks.

Regards
Pankaj singhal

On sat, oct 15, 2016 at 5:19 pm, net wrote:

Dear mr. singhal,

This is with reference to your e-mail dated 15th october 2016, regarding delay in porting of airtel mobile number [protected].

As per your telephonic conversation with the undersigned dated 15th october 2016, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 18th october 2016.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. we will make every effort to revert with a resolution as soon as possible.

Regards,

Sagar arora

Customer services

Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: appellate. [protected]@in. airtel.com;appellate. [protected]@in. airtel.com;appellate. [protected]@in. airtel.com;nodal. [protected]@in. airtel.com;[protected]@airtel.com;[protected]@bharti.in
Cc:
Sent: 15/10/2016 01:05:34 am
Subject: airtel mobile no: [protected] - mnp portability from pune, maharashtra to ncr

Respected sir / madam,

I am long term customer of airtel, ncr circle since 2011, and i am facing issues over porting second time since july 2016.

On july 10th 2016, i raised an portability request for mnp to airtel, pune and after lot of escalations the porting request was tagged in your system on 16th july.

I have returned to ncr on 29th sept 2016 and after following up customer care, visited one of your airtel store near my premises on 5th october:

Airtel express, shop no-86, huda market, sector 21c, faridabad - 121001 on 5th oct 2016

As per informed process, i shared all required documents along with photos and signed form to store. post which i was handed over with a new airtel sim on 5th of oct itself, details of which are attached. i was assured by airtel store that my number will be ported within 7 days.

On 10th oct, i called up airtel customer care to check on the progress of my porting, they informed that there is no request as such for porting in the system and we haven't received any documents as of now, to which i revisited the airtel store above and i was surprised to here that the store informing me that they will not be doing the needful and i wasn't even returned with my documents being submitted earlier. store also had a misbehavior and with that i am never going to visit this store again in my life.

Immediately after that, i escalated the case by having a long discussion with your customer support - supervisior, he ensured that this issue is being escalated to right channels and i have raised a request to our back-end team for your mnp request which will be served within next 72 hours. also, an escalation is raised against the airtel store.

Till 14th moring, i did not receive any update on porting, i again started a conversation with piles of customer support - supervisors where in they informed that on 10th there was no escalation being raised against the airtel store. after pressing to hard, surprisingly, i was been conveyed that your 90 days were not over and we have not received your documents.

After several follow-ups the actual escalation was being raised formally against the airtel store and assured that the back-end team will resolve this issue within next 48 hours, and also i received a call-back from escalation team. the person along with whom i had conversation, i briefed him entire scenario and he also agreed that 90 days are over. he was even more pathetic and absurd in the later conversation by stating that i have to revisit airtel store and start with submitting my documents again and start the portability freshly and if you want to port it to other carrier you are most welcomed. if i have to carry out a fresh porting process agains, then i will do it with other vendor and not airtel in that case.

I decided to talk for one final time with your customer support - supervisior prior to moving to another telecommunication carrier to understand what is current progress and whats there in the call logs against the revert i had to receive as per your sla of 48 hours. i am been informed that its been further escalated again and i will be receiving and call back tomorrow.

I do not understand on how airtel is functioning from an process stand point?

I will be waiting till tomorrow and post which, if i do not receive any updates on my portability then i am processing my portability with a

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Shreemannarayan*
*Mobile*no[protected]

Yesterday central customer service airtel gave me commitment to give 5gb data. But still not received. And now gave 5gb but still not fulfilling my demand. Please solve this other wise I will Port out 1000 people from airtel.

Pura jutha he Airtel
Pura hendustan me
Batavu gaa k Airtel chor he

Bata he kya or deta he kya

Pura Airtel kaa staff bekar he

Plz call me [protected]

Dear sir,
to day i'm recharge my airtel no. [protected] is 20 rupes. that recharge is suscufull after some time my account redeem my all balance. i do not have take any service and schme.
with in my knowledge company are wronge charged my acccount just i want to refund my redeem balance...if you concern that my alternative no. is [protected] so please solve my compalint

Hello i am a jio customer, whenever i make call to any airtel user it always get busy and an automated voice comes i.e "इस रूट की सारी सेवा व्यस्त है कृपया थोड़ी देर बाद कॉल करे" . I keep on calling and again thia voicemail comes.And when i call to same airtel number with any other network provider it connects and then i can talk . So i want to file a complaint against airtel for not accepting calls for jio customer.As i am customer so i will choose the best for me and hence i found jio provider best for everything and this not a business principal to not to accept the calls of their rivals.If they keep on doing so then this will be a big havoc for them.Please try to take convey this message to head of airtel and give me the judgement.otherwise i will take this issue to more higher authorities.

This is vijaykumar, I've opted for airtel postpaid through porting of my Vodafone number on 22nd october 2016 and the process has come till the Tele verification but unable to complete successfully because unable to connect 59059 using basic mobile also. Regarding this I've already complained to many officials but ironically no action is being taken, not even responding to the complaints.I reached airtel store also but problem not resolved then I complained to customer care (complaint no.[protected] but no use, the problem still happening. I am unable to make calls and receive calls, after replacing SIM card also. I lost my job oppurtunities and many important calls due to this problem. Please take action and solve this issue as soon as possible as i am facing a lot of trouble regarding this..hoping for the quick action..