Airtel Complaints & Reviews

Team airtel,

Since 2009, i am having the airtel # [protected] even though i am in qatar for last one and half year i'm using this sim regularly for all my personal & banking purposes but unfortunately yesterday onwards my number is deactivated,

As i am stationed overseas, kindly help to reactivate this number. I can be reached at s. [protected]@gmail.com

Regards,
Prajeesh. S...

Mera no kisi bajah se block ho gaya tha jo puk and pin no. Mang raha tha. Mai airtel store gaya jo ki ayyub khan chaurahe par h. Baha mujhe bataya gaya ki apko naya sim lena padega jiske liye apko 25 rs dene honge. Maine sim le liya aur unko 25 rs b de diye. But aj 8 din se jada ho gaye h mera no open ni hua. Jab mai baha dubara gaya to unhone mujhe duara sim de diya kaha ki wo sim galat de diya tha. Usko b 3 din ho gaye h.

I wanted an airtel broadband connection. When i called airtel, they said no feasibility in my area. after 2 monhts, an executive names ramesh came to my home and said now we have feasibility and can give connection. i filled the form and gave it.

after 3 days airtel back end team called me and they were online with my over the phone and took online payment over airtel website for the new connection.

I said, you guys said no feasibility. but the person who was taking payment said, now we have feasibility and no issues now.

after payment, they stopped answering my calls. the guy who took the form and the people who took pament.. no one is answering the call. after 5 days. i called airtel customer care. and they say, sorry, we cant do anything as no feasibility and we will refund your money.

seriously airtel has become one of the worst service providers from the best.

Now the problem is not about refund. why they wasted my time and money ? now for that 1000 rupees, i need to go to bank to deposit there cheque ? and i have to wait few more days for them to send money back ?

I am not sure what airtel is doing. the same thing happened with my other friend..

This is a whole new way to scam customers from a company which is apparently MOST TRANSPARENT... here is my complaint

1. I called the customer care to ask them why i am not getting any bill by post since 18 months now but instead in the IVR i have by mistake activated some sort of a Rs.1499 smartybyte

2. the IVR as any customer knows is designed to ensure that they spend minutes clicking on 1 or 2 and so on so that they can waste their time and in turn be charged for the calling minutes

3. i used to click 1 three times and a 9 to connect to the customer care but this time they have introduced some Rs.1499 top up pack and when i pressed 1 twice the pack has been activated

4. the best part is that after i reached the customer care they are telling that they cannot cancel the pack

if that is the case, this is total fraud and kindly disconnect my connection

Anirudh
[protected]
[protected]

I am trying to calling to my home from my both Vodafone and Airtel Networks. But it never connects always says:- there is temporary congestion in this route. When ever calling to my home call never connects to Airtel network for months I am suffering from this same problem. Not only my home. It never connects to any Andaman Airtel number. If I call to BSNL network then call connects easily. My request to Airtel network please shut down your BS network from Andaman, if you don't want to provide good service and also stop tortureing us please. Curse you Airtel network.

I made an online recharge for an amount of rs.179 on 30th october, 2016 at 10:47am and the amount was debited from my bank account but i didnt get my recharge done, i would like to have this amount credited back to my bank account since i have now recharged again to my number.

Number: [protected]
Alternate contact number: [protected]
My online transaction id is[protected].

My reference no. For the complaint is pr[protected].

Hi,

I have been airtel customer for ten years now.

Recently changed my sim to 4g.

I put a data pack for 1gb in a day out exhausts.

Got bugged turned off mobile data and today 80mb is gone.

There is serious problem with accounting. They are cheating me. How many packs should I put? How can it get detected when mobile data is off. My android app says hardly 11mb usage this week where airtel has taken away a good 2gb(two packs).. ridiculous..

Call centre is saying I used even when mobile data is off😖.. feeling sad with airtel.

Can my sim be faulty?

I have airtel 4g hotspot wifi device (black). i never get 4 g speed in my device. my device always shows green light blinking i. e. 2 g speed (as per manual). at the same time my colleague gets 4g signal (solid blue light) in her device. i am an it professional. i have bought this device for my official work, but it doesn't give required speed. i have called customer care for the same but it was of no issue. they ask to disconnect the internet connectivity /remove sim and reinsert. i have tried everything possible. still speed is not good. please help.
We don't expect such behave from a device of a reputed telecom company.

My number is [protected]. Previously i was using tatadocomo. I have requested to port my number from tata docomo to airtel. And as per sms received from 1901, my tatadocomo number got turned off on 28/10/2016 around 12 midnight. But even after 2 days i am not getting airtel network. If call the airtel customer care, they say that they don't have any information. Worst service by airtel. Pls resolve issue immediately

Sir I have a great mistake of my own fault. I have done one wrong recharge amount 55 instead of 60 talktime. please sir reverse it or actual recharge.

Recharge Mob. No. [protected]
Wrong Amount - 55
Right amount - 60
Transaction id[protected],

Sir, i have paid 1000rs 07.10.2016 for airtel broadband plan but did not install till now. Neither my refund amount has come in my account. I have many complaint but did not response from ur side. You are frauding to the customer for using the money. Your customer care executive make me fool and collect money. Why did you do that with me? I have many times mail on [protected]@in. Airtel.com & nodalofficer. [protected]@in. Airtel.com but did not give me any response. You company is doing fraud and make customer fool. Application no.- tblr 72591993 and i have already send my all details. Why you are not giving my money. That was not your money. Sir plz help me.
My email id: [protected]@gmail.com and mo:[protected], [protected].

Dear sir/ madam,

My landline number is[protected]. Since beginning i have been facing issues with respect to this connection, this is the 3rd issue/ complaint.

I called on 30-sep for surrender of this number as we were moving from gurgaon to hyderabad on 09th oct. The customer care executive on 121 gave us an option and suggestion of safe custody for 90 days at a charge of inr 250.

We thought about it and decided for safe custody option given by the customer care. We again called on 09th october for getting the safe custody activated on the number. The executive informed us of the charges and we confirmed it.

Our d2h was also to be transferred to hyderabad so we asked to transfer the call internally to d2h team so that we can get that sorted as well on the same call.

Before transferring, we asked for an issue/ interaction number of the call from the executive to which they said that they cannot provide the number as this is not a complaint but just a request. We trusted them on this and agreed.

The call was then transferred to the d2h team which seemed an endless wait and we hung up.

I got a call from customer care on 18th october that our number is not in safe custody as our connection is not 3 months old. I informed the executive that the call centre confirmed it and they should check their call records instead of arguing with us.

We moved out of gurgaon on 09th october and since then we are not using the connection which can be verified with the data/ call logs.

I request you to get the call records checked for 09th october, the call was made from [protected] (Tarun kumar yadav).

If this was committed by the call centre staff for safe custody then was is the number not in safe custody? If it cannot be in safe custody due to the tenure of the connection then why was it committed to us?

If the connection cannot be in the safe custody as per the terms and conditions of the safe custody then please waive off the bill which will be generated for the next billing cycle that is from 11th october - 10th november.

Anticipating a positive response from your end on this matter.

Regards
Ritika thakur

I using long before dongle of airtel wireless, , , its not using what they told and they have give 1000 balance for me..every day they called me u have due finally i paid balance what they offer.. but they disconnected my airtle number... now again they telling my u have to pay more... you can do anything we not activate your number pls sir help me...

Hii.. I m from village khankar, dhenkanal district, odisha...in my village we dnt get proper network of airtel... To make a call we have to go to roofs or out of home... Plz install a tower in our vilaage... So that all the airtel customers ll bebenefited & ll stay connected to airtel... I have given so many complains before bt no action taken till yet.

This is very rude attitude of airtel even after being imposed of 1050 crore on it by trai for not aowing mobile porting... I am experiencing the same.. For which even the customer care had even stopped responding..
Pls dont play dumb games with customer..
I am noy going to pay any bill from next month if you are not going to change your way.. Or u may stop my services permanently...

I have been a happy airtel user, except for the current issue on non redressal of amount paid and not credited nor returned

Dear airtel,

It has been more than 10 days, since the original mail was communicated to you non credit of payment to the land line telephone a/c.
Despite numerous complaints thru email and phone, no respite.

Airtel money number 400 has no source to reach customer care representative
Airtel 121 has no option for money related complaints.

Airtel wecare is simply closing mail without redressal.

Basis the transaction id communicated by airtel, kindly return the paid money to airtel, else all charges as applicable by credit card company after the billing date will have to be borne by airtel for holding the money without accounting to any account or usable by myself thru airtel money app.

Dear sir,
The villages like kurpady, haluvalli, thadal, saramballi, dhyangal, yadmadka, halmalige and haravu which are hamlets around in our udupi district does not have proper network coverage. Here we are nearly 700-800 houses, but we are not getting proper network. Therefore we are kindly requesting you to put a proper network tower in our area.

My two airtel numbers as [protected] & [protected] have been rejected by airtel company on 21/10/16 without earlier notification although these are being used for 7-8 years regularly. [protected] has also been given at many offices as bank, school, adi office, lic etc. I regularly recharge these numbers and many official messages from bank and offices come to these. I have given my own documents as photo and epic details at the time of buying these sims.

I have contacted airtel customer division again and again over phone & e-mail
And physically met airtel offices at jhargram and kharagpur with my own documents but they could do nothing and told me that airtel company has deactivated these numbers and nothing can be done.
The airtel company replied me through email at my email id from [protected]@airtel.com and assured me on 24/10/16 that they could resolve the problem within 72 hours. But till today no action has been taken by them. Even now i am mailing them but they do not reply. I think they have no concern about this problem.

But i am in great trouble as [protected] is being used as my official number. How can i get back my numbers? Or how will the problem be solved?
Please assure me if any legal action will be taken against airtel or not and how?

Dear Support,

We have taken 2 HD DigitalTV connections on 4th Sept 2016 below are the ID numbers:

[protected]-001
[protected]-003

We paid total Rs 2, 431 as informed by the Airtel sales person that will cover all costs with current month subscription fees. I would like to get the complete breakdown for the amount paid i.e. 2, 431 since its not showing in the Transaction History ( below snapshot for your reference):

18/10/2016

Rs.15.00

NORMAL NRC

IMF Charging

N/A

18/10/2016

Rs.190.00

Payment

Easy Recharge - Payment

[protected]

11/10/2016

Rs.15.00

NORMAL NRC

IMF Charging

N/A

11/10/2016

Rs.175.00

Payment

Easy Recharge - Payment

[protected]

07/10/2016

Rs.15.00

NORMAL NRC

IMF Charging

N/A

07/10/2016

Rs.175.00

Payment

Easy Recharge - Payment

[protected]

30/09/2016

Rs.1.00

Adjustment

DBR adjustment

N/A

04/09/2016

Rs.330.00

NORMAL NRC

Mega 25 HD 1M (STB 2 3 4)COD - NRC

N/A

04/09/2016

Rs.360.00

NORMAL NRC

Box NRC

N/A

04/09/2016

Rs.225.00

NORMAL NRC

ACQ MAX HD ROI Rs.225 Topup NRC

N/A

Kindly note on 4th Sept the total breakdown amount shows 915. Please provide us details with the balance 1, 516.

When we called customer service & spoke to 3 different persons but each time they disconnected & their names were:
1) Mr. Tripathy @ approx 5-6 pm on 28th Oct
2) Mr Jagdish (supervisor) @ 6-7 pm on 28th Oct

Even if the above 2 employees say that the call got disconnected from our side which most likely culprits lie, we as customers expect a callback on our mobile to ensure the issue is resolved. But on the contrary each time we made a call the previous person never knew what we talking about! (Consumer Ombudsman treat this as failure in Quality parameter under ISO certification)

We finally spoke to the 4th person & we would like to ensure the below requests have been updated on our both accounts:

1) Downgrade to Basic Plan on 1st connection & HD Plan on 2nd connection with total monthly rental of 669
2) NO Easy recharge plan wherein we want to only make 1 single payment every month & not 2-3 payment in break up.

The point 2 wherein we were getting every 15 days SMS for payments in break up & if we do not pay by a certain time services were getting disconnected. We treat this as a harassment for which my mother who is 65 had to run errands to an agent to make the payments as per the SMS. The complaint has been already booked under the Indian Consumer Complaints Forum for which we have been told to wait for response from Airtel to settle this matter amicably.

There is a suggestion to make available more Airtel run payment processing centers rather than using 3rd party services for which we expect a swift action in this regard.

Thanking you in advance for your support & we trust AIRTEL being a big name in the Indian Consumer market will take a strict note of the same.

Due to airtel technical problems broadband connection is not established to my address and the executive and the customer care told to refund 1000 rs with in 48 hours which i had paid through cheque, untill now i didn't get the amount return back. I had already applied refund process online and by airtel executive also.
Account or complaint no. Whatsoever is - [protected]

Online refund token no - aord51468

Contact no - [protected]