Airtel Complaints & Reviews

Very big network issue inside the village. I am using [protected] airtel SIM from last 4 years. But very big problem of network inside the village.
Name-Lalit Kumar Singh
Vill- Dhakhaura, .
Post- Maigalganj,
District- Lakhimpur Kheri,
Near by Tower- Aurangabad,
Distance 4 Km Approx.
Many time i have complaint to Airtel but no improvement in network quality.
Please see the matter for resolution.
Thanks.

Hi This is somasekhar residing at Chennai.
AIRTEL dth no: [protected].

I am not getting Vedio signal for my Airtel dth from 13th Dec till now.
I am calling Airtel customer care daily but unable to connect them getting voice message saying all lines are very busy like that.

After I keep on trying out of 10 times able to connect one time and raised a complaint related to above issue. Every day customer care people saying today issue will be resolved but nobody called or tried to resolve this issue. After so much fight with customer care they gave 2 service engineers numbers when I tried calling them they are not even picking the calls. I have called them so many times but no reply from them.
Service request : 57391317
Service engg no: [protected], [protected]
This is very irritating and almost 15 days I haven't used any dth services but still I need to pay the amount to Airtel dth.
The funniest part is I am getting message from Airtel dth saying your dth service expires on 28th please do recharge.

Hello,

I have given request for port to airtel prepaid service on 17/12/2016.
I was checking status of my port in online, but it was not showing proper status.
Still how many days need to wait for port.
Kindly resolve my problem.
My unique porting code is tx636841 generated on 7/12/2016 and valid up to 22/12/2016.
My mobile number is +91-[protected], present network tata-docomo.
Thank you..

Regards,
Kishore kumar

Hi,

I am from Chennai. My fixed line number is[protected]. On Dec 1st, I raised a request to 121 to change my broadband and fixed line services to my new location (villivakkam). They checked with me about the zip code, they said they will send me the technicians soon. No one appeared. In between Chennai was affected by cyclone. I was okay till one week after that. But still no one appeared. And I started giving multiple reminders. They said in this new location PORT migration is going one and it will take 48 hours. I waited. Finally on Dec 21st I gave a reminder. Dec 22nd I got a call from a lady to inform that they will not give me the connection as PORT is not available. I asked for the timeline when they can give. She said no timeline can be given. Also she asked me to call the customer care to put the connection on hold. But why should I? I need connection and putting hold is the solution? She is asking me to wait, till some other customer shift their home to different location leaving their port free.

Same day another guy called me from billing department asking me to pay the previous month's bill where in I requested to waive off the 4 days which I did not use. (My billing cycle ends on 4th of every month). He sent an email with waived amount. I asked him to transfer the call to the technical department. He said he will ask someone to call after 5 mins. NO ONE called. I called the customer support and a guy called Santhosh picked. He explained me everything but that is not going to help me. I need a solution. He gave me Appellete's number and email address. When I tried they did not pick my call but sometimes it is busy. When they are continuously avoiding my phone call, how come they are able to attend other's phone.

My questions to Airtel,

1) Port availability is company's problem or customer's problem?
2) When a company knows that they are running out of port, they should have a planned alternative what will they provide to the new customers or already existing customers like me moving to this location. If there is no alternative, then should think about installing new PORT. Why did you fail there?
Airtel like standard company will not strategies? Then why are we believing them as standard company.
3) When there is no PORT availability why are have "AD Boards" in every gate of my location that "Airtel broadbank 40mps speed for Rs. 999". I checked with them about that, they said even for that they need port. When you are not able to provide, why give Advertisement?
4) Why do you advertise in TV that even in Village / Forest Airtel internet works? when you are not able to give connection in Chennai City.

I have been logged a complaint on airtel. Poor service and i have requested for shifting my broadband to new place and i am waiting since 20 days. Try to take up this issue in line with consumer forsum and i need a resolution immediately.

Lb[protected]
Lb[protected]
Lb[protected]

Check this all three references and action immediately.. Ps: its been already hell out of delay from your side.

Good evening.
This is biplab chatterjee, an user of airtel prepaid service. My airtel no. Is: [protected]

Sir, i am using motorola moto g3 handset (Volte).
Before recharged yesterday i had dialed 198 to confirm whether my area is covered under 3g network or not.
On that time airtel cust. Care representative are saying that i can use 3g service in my that location very well.
That's why yesterday i have recharged of rs. 145 to get 3g data.
Now when i am going to access internet my handset showing "e" symbol instead of showing h+.
I am getting a very pathetic speed while using internet.

Why i am getting 2g network if my location is under 3g network even i have recharged 3g pack.

Kindly look into this matter else i request you to please refund my money of rs. 145 in my main account.

The problem where i am facing this issue is mentioned below:
Vill+p. O - kankarala
P. S:- kankartala
Landmark - durga mandir
Dist - birbhum
State - west bengal
Pin - 731125

Regards,
Biplab chatterjee
Airtel no.: [protected]
Alt. No.: [protected]
H/s: motorola g3 (Volte

I have transferred rs.350.00 to airtel money account on 24.11.2016 thgh my mobile no. [protected], amount successfully transferred and amount was reflected in airtel money a/c, but from next day amount disappeared from airtel money a/c. In this regard i inform airtel thgh email, but amount neither refunded to my bank a/c nor depositted in airtel money account.
Regards
sarojini manchandia

I have not received bill of my mobile no [protected] for the month of November 2016 and December 2016 kindly send it to my mail id ramnaresh.[protected]@yahoo.com or [protected]@pnb.co.in urgently.
or kindly send hard copy of it through post at the given address- RAM NARESH SHARMA PUNJAB NATIONAL BANK CIRCLE OFFICE SUPER BAZAR BHARATPUR(RAJASTHAN) PIN 321001

I had recharged my father's airtel dth on 19th december, 2016 with rs.1071 via paytm. The airtel account shows this transaction, but the balance is shown to be negative. Every day a message props up that there is only a couple of days of viewership left. The customer id is [protected]. Customer service can't be reached, as usual. I want you to investigate the issue and credit the payment towards the account balance.

Dear sir/madam,
This is to inform that my phone galaxy s4
Gti9500 has been stolen today morning. I've been using airtel sim for
The past 5-6 years - +91-[protected] (Kerala sim) as of now i'm
Currently in bangalore.

The internet in my phone is not active as i'm not able to track my
Phone using android device manager nor with the kaspersky internet
Security.

Kindly block the calls and forward me the location of the device.

Regards,

Sarath

Hi,

I have been a longtime loyal customer of airtel. Recently, i have moved from bangalore to gurgaon. I was enjoying superb services of airtel broadband in bangalore, however, it is not available in my area. I have been chasing for last 6 months to get airtel broadband but all in vain.

I could assure you that there are many people interested in my locality.

Add: gali no. 8, patel nagar, gurgaon - 122001
M: [protected]

Airtel dish (Digital tv id: [protected]) is not working from dec-13th and raised a complaint # 57275062 on dec -16th which have been mentioned that it will be resolved in 48 hrs but it is not resolved but i got the sms as it is resolved.

When i called to the customer care, they told that they were reached to my mobile which was not reachable on dec-17th (Saturday) but i didn't get any call regarding this. If the call is not reachable, i would definitely get the sms alert for that call and i would have get back to you immediately since i'm using the airtel sim.

Without notifying the customer, there are closing the complaint with dummy reason.

Even then i raised another complaint # 53738590 on dec-19th which was mentioning that it will be resolved in 48 hrs again but not yet resolved as of now. No one form the customer care or from the service engineer called me on this and my number was reachable at all times.

From monday dec 19th, i'm calling to airtel dish customer care and all the executives telling that it will be resolved eod tomorrow but still now it is not yet resolved.

Even today i called, they are telling that it will more time to resolve. Still now none of them visited to check what's the issue.

Customer care executive or the airtel are not helpful in this regard.

Please do the needful.

Hi, I Shiv Kumar Chauhan, recieving calls & msgs from airtel regarding non-payment of bill of [protected] number. I never used this number instead of Airtel is giving me reminder, I also contacted to the airtel but they said that without the owner they can not change the alternate number of [protected]. I have also mailed to Airtel so many times, But my problem is not solved.

Airtel — Wrongfully charged for the Data use on 21/12/2016.

They have wrongfully charged me Rs:116 for using data on MOBILE Samsung-GT-E1207T which doesn't sport internet facility.


I have asked Mr Vinay with ref no.CBDMO[protected] but they said i had use data on same mobile how it's possible.

kindly look in this matter & refund my money immediately.
other wise no need to use this any more.
plz help...

Raised a complaint on 15/12/2016. No response to it till now. I am contacting cust care atleast 4 times/day (Lost rs.300). They blindly say that engineer will come and resolve it. Not providing info of engineer too. They cut the call when i try to escalate. I have two recordings of my call with cust care person.
Cust id: [protected]
Issue id:57374215

Sir, My mob no [protected] updated in 4G some days ago. SIM working OK when I got but now SIM card not working & shown in my phone. I complaint to Airtel local store & they demand again my documents for new SIM which is already submitted by me on 27/11/16 (UPDATE TIME). My phone working is OK with insert another SIM. I logged complaint vide ref. No PR[protected] & PR[protected] but Airtel representative closed my complaint with not proper reply.

They have wrongfully charged me Rs:742 for calling at toll-free No.

I have asked them by email at [protected]@airtel.com to revise my bill amounting 857 without including the charges for above call but they refused.

My due date is near and they are not considering my complain. if did not pay my bill on time they will charge 100 as late fee.
plz help

My telephone no.[protected]. I already launched a request for disconnect my land line and broadband on 9th sep 16 and got reference no. 72743722. Now last one month i got sms and mobile information to pay for three months amount was pending. Please close the connection and avoid such complaints which i heared sms and mobile distrubance.
My mobile no.[protected]
Crystal printographs/ madurai.

I met Airtel Office at Thiruvallore today by 4 pm. Requested to provide facility to convert my Airtel no.[protected] post paid plan to prepaid plan. But they are not able to help me, the staff available in this Thiruvallore centre is not having knowledge to serve the customers. The head of the centre is not available and told to come after one hour. After one I contacted the centre staff and told that SIR is bussy and asked to come next day. This is not the service to the customer. I want to cancel my Airtel number due to poor response in Thiruvallore Airtel centre. By Er.Varma, Thiruvallore. Can you take any action in this regard. Thank yoi

It's been 12days I have raised a migration request from postpaid to prepaid...the pathetic thing is that I have been calling and following it up daily and I haven explained by customer support that they are processing it..I don't understand what the hell is wrong with Airtel cc, just now I have asked them to solve it asap since it's been 2weeks raised a req..simply they are saying it's is in progress and unable to say why the hell its not able to solve it..and very very rude behavior from cc guys and also I have paid 60rupees as I have used their services