I applied for a postpaid to prepaid migration on 31st Oct. I submitted all my documents in your store on that day. I was told the new sim will get activated on the next day. I have been waiting ever since. Today is 7th Nov and still it's not activated.
I have been calling the verification center, retail store everyday but getting nothing but empty promises. I am not a new customer for Airtel and was a postpaid customer. I am just migrating and was thinking the process should have been smoother for existing customers. But from the last 8 days I am facing nothing but harassment. I am not able to call nor receive and the worst part is I am not able to any bank and online transactions as I am unable to get the OTP.
From the last 5 days your executives are telling me there though all my documents are in place, there is some technical problem which is why they are not able to activate the number. Is the technical only for me or all your customers?? I was promised several times by your executives that I will be getting a call back on my alternate number but I received no call or sms regarding my persistent complaints.
If AIRTEL is unable to resolve this problem then I think I should change to some other networks. Clearly you don'y care about your customers.
Airtel customer support has been notified about the posted complaint.
Verified Support
Nov 07, 2016
Airtel Customer Care's response Dear Customer,
This is with reference to your post, dated 7 November 2016.
We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively.
We look forward to receive the required details.
Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Nov 07, 2016
Updated by ruchipanigrahi My alternate number is [protected]
Nov 07, 2016
Updated by ruchipanigrahi I still haven't got any call or sms from Airtel and my number remain deactivated. What's going on?
Verified Support
Nov 08, 2016
Airtel Customer Care's response Dear Customer,
Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Nov 12, 2016
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 7 November 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd