Airtel Complaints & Reviews

Sub: Requesting to disconnect my broadband service & Telephone
Ref: Landline No: 011+41517502 up to 06
: 011+ 41517510 up to 16

I have been using Airtel. Internet service for past few years,

We were using Airtel Broad Band Services, we want to inform you that our office has shifted from Delhi to Noida in May-18, after shifting, we have repeatedly requested to stop the services of these numbers...

Dear Concern,

I would like to bring to you kind attention that numerous times in the past months (since the installation of the phone) we have been requesting handset change from Airtel as there is a lot of disturbance in the handset.

We keep getting a jaaring sound when trying to make outgoing calls and after 3-4 attempts we are able to make a call. When we get an incoming call and lift the receiver we again get a jaaring sound and we are unable to receive the call. This is very disturbing and hampers our business.

Whenever we call we keep getting told that the handset will be changed but month after month is passing by and the handset is not getting changed. We are quite fed up of complaining as our complaints just seem to fall on deaf ears.

We have complained numerous times to their service engineers as follows: 1.Mr. Ankat (Mb: [protected]) / 2. Mr subhojit (Mb: [protected]).

These service engineers have come many times and checked the handset and assured us that it will be changed but till date nothing has happened.

We have also sent mails in this regards 2-3 times. The last time we sent a mail their senior engineer Mr. Sujit (Mb: [protected]) called us and assured us that he has looked into the history of the matter and that without fail the handset would be replaced within one month as it is an old standing case He also told us that usually after so much of time lapse handsets are not changed but since this problem is since the time of installation it will definitely be changed. He told us as presently there were shortage of handsets so to bear with him for a month and he would see to it that the handset was replaced.

Now one month has passed and when I am getting in touch with Mr Sujit he is now singing a different song and telling us that he has registered the complaint and that we have to get in touch with customer care who will tell us when the handset will be replaced.

When I am calling their customer care they are telling us that the handset will not be replaced. I dont understand this at all. First of all we are given a faulty handset from the very onset and now after so many commitments that they will change the handset they now say they will not replace the handset. If time is lapsed it is because of delays from their end and non commitments from their end.

Since a faulty handset was given to us it is their responsibility to replace the handset for us.

This matter is becoming very long and their people are just stalling us from day one failing each and every one of their commitments. Now its not just a matter of one handset but a matter of the fact that they have provided a faulty handset and are now turning away from their customer service and customer commitment.

We would appreciate if you can please take the matter seriously and help us address our grievance with a company like airtel who cant even keep a commitment and is so laid back about their customer service values.

Our Airtel Account Number is : [protected]
company ;: Huldabari

For Huldibari

Cheryl Thomas
Mb: [protected] / [protected]

I am having a current unlimited pack of rs.199. On 12th september, by the time of around 10.30pm i got a message regards 90% usuage of data which i haven't used. I knew i had used only upto 1000mb out of 1.4gb.
I knew that i haven't used the entire 1.4gb for that day. Here i have attached my mobile screentshot which showing that the current day data usage (Taken from mobile settings option) and i had attached a screenshot image indicating the remaining data using *121*51#.. And it shows the remaining data balance of about 400mb - (Availabe data for the day) with time.
I approched cs executive and he didnt respond properly. Then i mailed a complaint to [protected]@airtel.com and one executive said that some specialist will resolve the issue within 72hrs but still none of answeres for that...

This is a complaint against my mobile no. [protected] i have asked many times from airtel for the portability or a prepaid sim card by they are not taking my request and demanding for bill payment all the time.in the month of may airtel disconnect my connection dt 23.05.2018 and still demand for full and final bill payment, i got frustrated with their service but still i paid rs 1415 as the full and final payment via transaction no. N[protected] dt 08.06.2018. My connection was already disconnected, and all the services was disabled in the m/o may only and the customer care told me that u can collect prepaid sim card by vising any airtel outlet with security money. Once i visited there they told me to pay the outstanding amount again which i already paid in 08.06.2018. Sir this is a request please help me to sort out the matter as i need my mobile no. [protected]

Unnecessary service started without my consent
In my cell phone received the following message
Adofgames service has been renewed @ rs 25.0 for 7day (S) from your airtel mobile. To deactivate, call or sms stop to 155223. More services, click http://56789.airtel.in
And so on.
I want my recharge money and company charged unnecessary charges without my consent

I got a message saying that rs.20 has been deducted from my account though i am not using any primezone service. I have received today 18th september on early hours @4.44am. Please check and refund my deducted amount. Please acknowlege my complain. Message appears like below:"thanks for using primezone. You have been charged rs 20.0 from your airtel mobile account. For more services, call 56789".

Hi my number +91 [protected]. I be been deducted RS.20 for Aug and see 2018 saying I be used Airtel primezone.. what is this actually we ve not opted anything like this and request you to stop this one and refund our 40rs amount.. why these type of reduction happening without any informations, how the poor ppl who doesn't know to raise complaint will solve this.. this is not good

Thanks

My Airtel Prepaid Rajasthan circle no is [protected].I recharged so many prepaid packages from several wallets.But
all recharges were failed.Airtel customer care numbers are not responded.So please solve the my issue.

Thanking you sir
My email ID. [protected]@gmail.com

Hi my name is gagan walia i have reqested to port my number from vodafone to airtel.. And on 17 sep at 11:30 pm my vodafone services was shut and when i called airtel for the help in revert they told me that i have to to go to there store and i have to collect sim from there and after that i have to wait for another 4 houre to activate.. My only question is why they shut my service in the mid night... How will responsible for any lose

There is a deduction of money from my main balance on daily basis. Daily 1 or 5 rs is being deducted i just want to ask you # people of airtel that is the way to treat the customers by deducting money even when no added services are on. Are you guys so poor to take 5 rs on daily basis from a common person! Airtel is #! Im badly madly fed up with this. Solve my problem or else im gonna make a big # towards it though i guess 5 rs is nothing for you to deduct or file any complaint but for us it is important! Dont be [censored]ing heartless as you guys earn more than just 5 rs on daily basis i guess!

I am using ur sim for about 4 years but i hadnt faced any problem up to now. thanks for your service. but in the last two months i am getting mszs as already said in the subject.first i got a msz saying 20rs got deducted on 28-8-18 for using bakthi sagar portrait after a month again 20rs got deducted on 17-9-18- for using prime zone. i havent used any service. please consider my complait & refund my money i.e Rs.40.

hoping for quick and positive response.

thank you

I have been loyal customer more than 10years.. I hate paying so much for useless network.. All the distortion and low network coverage is what we are getting.. Only thing very prompt at deductions of service which hasn't been fulfilled.. I need plan of action to at least provide service as we are paying regardless to all the stupid reasons you dig out..

17.09.2018 recharges my mobile Rs150/ out of which Rs50/- is taken by your
Astrohub service. Not only this time but also earlier last month Aug.2018
Take action to refund the above charges other wise I will leave your service.
My number is [protected]. Trans. ID [protected].
Sekar Radha krishnan

Astrohub service charges had taken already when i recharged last month
August 2018. Toaday also they charged Rs50/- the same charge was taken
by Air Tel (17.09.2018) Automatically service taken. I never like any other
service except calls only. Hiden service charges are taken by Airtel without
informing customer

I'm not able to send messages from Airtel number, I've visited to store twice and they have checked and suggested to change the SIM, I did that but SIM not activated yet. I raised the complaint with customer support executive thrice but there is no use. Very poor service from Airtel.

My mob connection [protected] is 19 yrs old for the last one yr+ no network signal . nos of complaints by mails and by tel calls to customer care .reply recd "we are working on this, but how long more than one yr -78% 80% drop calls.still bill paid. last bill for Rs. 303 not paid NO SERVICES NO PAYMENT." Services disconnected Advice further action .

Hi Team,

I worked with Bharti Airtel as a TSM (Prepaid) my employee ID was :- B0094854. I am unable to complete process in ambesador page, my LWD not accepting. Kindly provide me my date of exit as per system and give my UAN number.Kindly do needful. My personal emai id is:- [protected]@gmail.com.

I had recharged my airtel number with Rs.2998 International roaming pack online airtel.in while in India. The amount has been deducted from my bank account but the recharge is not reflected in my account. I am abroad now in Japan. I keep mailing at their [protected]@airtel.com, but they only ask me to call on 121. I am unable to make any calls right now. Please help.

Sincerely,
Soumak Maitra.

I have to write this mail because Airtel is decreasing its quality of service toward their customers. Several time my balance have deducted but this time it is ENOUGH.
My unlimited pack ended on 16 September at mid night 12:00AM. I have used mobile data till 11:30PM. I am not able to understand how balance can deduct. Total 27 rupee have deducted.
So I connected to customer care and someone Jyoti Parjapati was talking to me. She informed me that I have used my mobile data at 11:15PM and because of that the balance have deducted. I asked her how it would be possible but she was not able to answer me. She have transfer my call to her senior executive.
That was informed me that my balance have deducted because I have used mobile data at 1:15AM and because of that my balance deducted. (Two different type of talk). He informed me that I have consumed 51MB data and the 4G data charge is 50 paisa per 10KB. So as I have calculated it -

Consumed data 51MB (52224KB)
as 10KB data for 50 paisa
so 52224KB data = 52224*50/10 = 261120 Paisa = 2611.20 Rupya

So I want to know why only 27 rupees have deducted if the cost of 51MB is 2611 rupees. Kindly give me proper and valid reason with proper calculation.

Mobile No.- [protected]

Two weeks ago my STB was not working .The STB was replaced and got activated after 16 hours .Again that STB was not working and a Service Engineer came on 15/09/2018 at 12.10 pm after checking he informed me that the STB will be replaced soon. later another engineer came at 4 .00 pm after replacing STB once again, he said since it is a new STB it will be activated with one hour. But till today i.e on 17/09/2018 till the present time it is not activated. I have made several frustrating phone calls to customer care regarding this issue for which there is no proper response . My service request No: [protected]