AJIO Complaints & Reviews

Hey, I ordered 1 dress and 1 jeans. It got deducted from google pay but in the app no order has been placed.

₹1200 has been deducted but order hasn’t been paid.

I am confused. Please look into the matter

I returned the product few days back and than I got the refund message and when I go to the order section it says refund initiated on 26 July 2021 but still I have not got my money back in my account that is 712 rupees...plz help me to get my money back... Return ID-RT41257781

No response has been received from your end within your said time period i.e. within 48 hours or before. The amount (Rs. 1835.19/-)from my bank accoun and reliance points of more than 160 have already been deducted but order is not Confirmed yet. No initiative has been taken till now from company. Just sent me a auto-generated email. That's it. Worst experience ever. And don't know when this problem will be resolved.

I've ordered three products on 8th July 2021 and Ajio saying that the delivery is unsuccessful and they returned one of the product themselves and the rest of them get cancelled, but refund of Rs. 1, 273.43 is not issued. Also, they did not mentioned why they cancelled two of my product.
I have mailed them twice, but there was no answer on their part.

I request a refund of Rs. 1, 273.43.

I have tried to place an order of 6 tops and paid using phone pe. The amount Rs. 3815.11 got deducted but the order wasnt placed. Please help asap. Tried reaching ajio customer care but no response.

1 month supposed to over but return still not picked up, i drop a complaint, without resolving it they are just giving next dates with fake assurance, worst customer service, i won't shop again, but i want my refunds,

I ordered one jumpsuit and one capri...and payment is also done online...but in order list it's showing that no order placed ...how I will track my order n how will I get my dress.. .
I made call to ajio customer care but they are not answering...what to do now...I can't afford loss...plz help

I wanted to return my 4 items, due to quality issue, but they are still not picked up bu Ajio, so many times doing complaint but no response, worst customer service from 1 months they are doing nothing except giving dates, totally fraud, very disappointed

Hi,

I placed the Order for 2 superdry t-shirts and the amount was deducted from my account but it's not showing in the app's dashboard nor any confirmation mail was sent.kindly check and let me know the issue.

Anushka

I tried placing an order on 01/08/2021. The payment was successfully done by paytm, but the order was not placed (didn't receive any notification on email or registered mobile number). Order Id: PSot9UPfKmEeunXO0eoDKkUA

I have cancelled my order but I didn't get my money refund back already it was 1 week completed

I have ordered 1 items from Ajio on 31st July worth Rs. 1060. The amount is debited from my bank through UPI, but the order is not placed. Please review this as soon as possible.

Hi, I believe this is the last and time I am emailing you as a request to REFUND MY MONEY for the order id : FL[protected]. I have been emailing you since forever now and you are not responding at all. Now I will be waiting for you email revert with a proper resolution and REFUND until Monday the 2nd August 2021 became if I do not get my refund by Monday, I will be FILING A LEGAL CASE against your company on TUESDAY MORNING i.e 3rd August 2021 positively with all the written proofs, screenshots and call records.

Wrong Product in a tampered packing was delivered to me on 15th July 2021.
I raised complaint immediately where I was asked for the pictures of the product received for you to investigate.
I immediately uploaded the pictures to your app.
24 hours after your investigation and picture verification, you accepted my RETURN AND PROMISED REFUND BY 24th July.
The same wrong product was picked up by you on 17th July 2021 after verification and you gave me a promise refund before 31st July, on app ass well.
I waited for 5 days and called your customer care on 22nd july.
On 22nd July, one of your female executives checked and assured me that my refund has been accepted and it will be credited to me on or before 24th July.
On 24th july when I didn’t get the refund, I emailed you and called you again. You never responded to the email but on call, your agent assured me about the refund and told me clearly that your refund has been issued by its taking time to refund to my bank as I paid via UPI method and assure me well that I will anyway receive my refund before 31st July and told me to wait patiently.
Meanwhile I kept emailing you but no ever cared to respond till date.
I kept trying to reach you on twitter, Instagram and Facebook but you guys never responded except on 26th July your social media team responded and replied to me on Instagram that I will get my refund within given promised date that is before 31 July 2021.
I patiently kept waiting but then on 28th July, you guys cancelled my refund on your own and sent me a sms stating
“ Hi Dr! We're glad you changed your mind about returning the AJIO Product FL[protected]. Do continue to shop with us. For details click bit.ly/37ook6p”
Where in the fact is no one contacted me & I never changed my mind. The product still lie’s with you.
I immediately called your customer support and sent emails as well, again no one ever responded to email and on call your agent told me that your refund is cancelled and as per agreement with customer, product us being reshipped back to you wherein again the fact is no one contacted me ever and there was never any such agreement made.
I explained and complained the same where after understanding my concern, your agent raised a complaint and assured me refund before 31st july and gave me a ticket ID: [protected] and told me that you will be refunded withing next 48 hours and our team will contact you for the same.
Again no one ever contacted me and yesterday I called again your customer care, where in I was on call with one of your supervisor/senior executive Mr. RUPAYAN who after checking that the refund was accepted by ajio return team after checking pictures of product received and their investigation, assure me well that he has raised the REFUND REQUEST with the team and committed me that I will be getting my REFUND WITHIN next 24-48 hours and gave me a case id: COM[protected].
But until now, you haven’t refunded my money, haven’t responded to my emails, instagram messages, facebook messages, or on twitter.

Now this is getting over the head and has become a matter of EXTREME MENTAL TORTURE AND HARASSMENT FOR ME.

I am a GOVERNMENT DOCTOR and You have made my work and personal life HELL AND full of MENTAL HARASSMENT for my own money.

I once again, REQUEST you to REFUND my full money back at the earliest or I WILL UNFORTUNATELY HAVE TO DEAL WITH THIS IN A LEGAL MANNER in the RESPECTED CONSUMERS COURT along with all the below mentioned proofs:
1. Call records of your executives promising my REFUND.
2. Call record of your Senior Executive Mr. Rupayan promising me 100% REFUND by or before 1st August.
3. Screenshot of your app mentioning my refund before 31st July.
4. Screenshot of your social media team promising REFUND by 31st July.
5. All the emails that I have sent to you and which you haven’t responded ever till date.
6. All the begging I have done to you on all social media be it facebook, Instagram and twitter and your zero response except for once on Instagram.

I will only wait until Monday for my REFUND.
On Tuesday, I WILL BE FILING A LEGAL CASE AGAINST THIS FRAUD AND SCAM.

I still expect and believe that YOU WILL RESPOND TO MY EMAIL AMD REFUND MY FULL MONEY BY MONDAY THE 2nd August 2021 AND NOT HARASS ME ANY FURTHER.

THANKS

I recently placed an order of 6k in AJIO, amount got debited 3 times but no order details in the website

I ordered several tops from Ajio costing rs.950 from you and 168rs from Ajio wallet still order is not placed but money was debited from my account . Account Name Shraddha Jaiswal [protected]

I did not received the refund into my bank account yet while it is showing the refund initiated on 16th July, 2021 after product picked up. I am trying to contact ajio 10-20 times everyday but they did not reply to my mails or phone. I also tried to contact the customer care number, but they did not reply or answer.

I've ordered shoes from ajio
I got all over different product and m having all the proofs with me
I used the exchange policy and when the exchanged product arrived there is a mismatch error in EAN number .
And the delivery boy says "he can't give you the product because of wrong EAN number.
Ohh Man ... We're not sticking the EAN number at home.
I want this to be solved.
What to do for that?
I request you to do direct delivery of my product as soon as possible .

I've ordered shoes from ajio
I got all over different product and m having all the proofs with me
I used the exchange policy and when the exchanged product arrived there is a mismatch error in EAN number .
And the delivery boy says "he can't give you the product because of wrong EAN number.
Ohh Man ... We're not sticking the EAN number at home.
I want this to be solved.
What to do for that?

My money got deducted, but in order section there is no recent order. I want my money back

Lazy People of ajio, didn't care about there customers
I am getting EAN number mismatch error while exchange pickup i am whenever i apply for exchange for my order it gets ean number MISMATCH error while exchanging by courier boy.
Disappointed with Ajio's service