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AJIO Complaints & Reviews

www.ajio.com
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Updated: Nov 29, 2025
Complaints 4141
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 118

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A
Arushikha Mishra
Jul 25, 2021
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Address: Sector C-1124 Sukhliya

Hi have orderes Skechers grey shoes from ajio applied for a return as size is big I exchanged for a small size while returning ajio mentioned wrong color I. E white verifying delivery guy refused to take grey shoes because of color mismatch I.e. ajio's team mistake
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    A
    Ash Pandey
    Jul 25, 2021
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    My order was prepared the delivery man haven't delivered the products to me but I received the msg of successful delivery . I'm trying to contact the delivery agent but I'm not able to . This not fair I need my product delivered at my address in any how or a refund of my order.
    AJIO customer support has been notified about the posted complaint.
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    Been try to customer care and also dropped a mail, no one is picking or even replying to my calls and emails worst service ever
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      A
      Anisha Rajput
      Jul 25, 2021
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      Address: Ajio
      Website: jacket refund not provided from month 932₹

      You are playing fraud with your CUSTOMERs as i have listed this issue thousands of time in my e-mails and ajio app itself, You dont respond to calls or anything . am anisha a regular CUSTOMER and u as shown to u in ur CUSTOMER history list you had initiated refund on 8 july for return id || #rt39659670 ||. and said amount to be available for my return in 4 5 days a month is ending why do u give this fraud to us! i u take us as ###? i have reported so mANY TIME 932₹ is not a joke for a student
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        M
        Meghas20
        Jul 25, 2021
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        Products not getting picked up for returns, barcode not getting scanned

        The EAN number mentioned on the product code is not getting scanned by the return pick up guy and he is refusing to take back the products.

        I have a total of five items to return and no one is bothered to take them back.Return guy is not even attempting the return of products that have no issue. The status I get is- Return was attempted but in fact, no one came back to pick the product.

        Orders to be returned-br...
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        shraddha271
        Jul 25, 2021
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        I had returned 2 tops of First Class brand. The delivery boy picked up the items but never updated the app after pick up nor initiated the refund. No acknowledgement receipt was handed over. I have sent several emails to Ajio as well as connected to customer care but no resolution. Now, they have updated status of products to return cancelled without any discussion with me. Ecom express picked up the products. I need full refund for already returned products.

        Order Number: Order# FL[protected], Return ID : #RT21555176, Complaint number :COM[protected]
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          A
          Anusha Shivanna
          Jul 24, 2021
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          Its the second time that delivery boy refuse to take the return order because of quality issues they told they didnt get any mail from the ajio.customer care thats why they refusing...and it was not what i order its totally misbranded they give duplicate product please give solution as soon as possible i want my money
          +3 photos
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            A
            Anjjjj
            Jul 24, 2021
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            Address: Mumbai

            I have done the payments for the product (MISS CHASE striped relaxed fit long top) on 24th July 2021. The money got debited from my account at 6 35pm and credited to Ajio 's account. But still they haven't placed my order.
            +3 photos
            Jul 26, 2021
            Complaint marked as Resolved 
            Money has been refunded
            AJIO customer support has been notified about the posted complaint.
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            I've placed an order on Ajio. Amount got deducted from my bank account but order hasn't been placed. Place the order

            Payment done using Gpay but order not placed yet. - Comment #3871040 - Image #0
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              N
              nathi2512
              Jul 24, 2021
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              Resolved

              HI, I am a regular customer of Ajio. I was ordered many product from AJIO and received and satisfied. But on july 1st i ordered many items but i have re ceived few only even in this few item for combo dress one duppata is missing i dont know how to get this resolved. Because i raised complaint to customer care via multiple mails but still i am not receiving the proper reply from them. So kindly help me to resolve my issue and when will i receive my remaining item to the delivery address. And how to get my duppata.

              Usually once make a payment will receive the order with 7 to 10 working day but this time its more than 25 days but still i am not receive any tracking number on that to track my shipment. Would appreciate your timely reply

              Thanks
              Nathiya
              [protected]
              Jul 24, 2021
              Complaint marked as Resolved 
              this complaint has not resolved yet pls provide the response to my complaint
              AJIO customer support has been notified about the posted complaint.
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              It is been 2 months since Ajio has picked up my return but they have not initiated the refund yet.

              Order id FL0262362737 ITEM NOT RECEIVED - Comment #3866464 - Image #0
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                G
                gokul7615
                Jul 24, 2021
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                I have done the payment for the product via Gpay and the amount is debited but order not placed yet.
                +1 photos
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                  A
                  AnkitaJS
                  Jul 24, 2021
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                  Address: Nashik

                  I got puma shoes on monday 19/7/2021
                  The shoes were small in size. So i initiated return. But ots 6 days now and no one came to pick up the shoes.
                  Very bad customer service.
                  AJIO customer support has been notified about the posted complaint.
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                    Z
                    zungdjdnxhdj
                    Jul 24, 2021
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                    I had ordered 2 things from Ajio and both did not fit me well. So I decided to exchange both of them. But could find my size for only one dress. So I decided to return the other one.
                    I returned both the items in one package and now cannot get another exchanged item delivered because they are asking me to return the already returned item.
                    AJIO customer support has been notified about the posted complaint.
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                      M
                      Mounika Jakkula
                      Jul 23, 2021
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                      I placed order on July 10 by pay the 681 rupees through phonepe, but the order get autocancelled on July 21, due to unknown reasons. Till July 23 I didn't receive refund amount.
                      +1 photos
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                        Sheela vandana
                        Jul 23, 2021
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                        I have not received the product but it's showing as delivered
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                          D
                          Dhivya Allimuthu
                          Jul 23, 2021
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                          Address: Plot no 214, Ragavendra doctorcity,opp to balaji palace,elavur 601201

                          Dear shadowfax,

                          The worst service i have ever seen from this courier..No courier will behave like this..i have ordered product in Ajio on 3rd july but we were not satisfied hence requested for return..and the very next day shadowfax courier person called that he will come pickup for within a hour but still the person is comming for pickup..already 17days has passed...he not even called us but he updating that we r unreachable ..kindly solve the problem..

                          Return id : RT40253189

                          Note: Hi sumathi! Your return pick up for RT40253189 is scheduled today. Please collect the acknowledgement slip once you handover the return package. For details click bit.ly/37ook6p

                          But he dint come for pickup
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                            Prasannanaveen
                            Jul 23, 2021
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                            I paid 1700 through google pay on a purchase and the order is not confirmed,
                            AJIO customer support has been notified about the posted complaint.
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                              N
                              Neeraj Soman
                              Jul 23, 2021
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                              I tried to order a pair of Levis shoes for 1400 Rs from Ajio on 22nd July and made payment via Google pay. The amount got debited from my bank account but the order was not placed. My order is not shown under "My orders" tab in the ajio application. Please return the money so that I can reorder my shoes. Thank you.
                              +1 photos
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                                B
                                Beautys Singh
                                Jul 23, 2021
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                                Hi

                                I am Beauty Singh a customer Of ajio.com. I can't receive my parcel due to out of Kolkata.Delivery called me for parcel, I told them that am not available please cancel this product .I will reorder after am back but delivery boy continuously calling me again & again with various no, after that I am blocked the no's. Then somnath Barua(delivery man) sent me some messages that I attached below.

                                This is the worst experience ever. I always purchase from reliance store due to covid I am order from ajio but now I never order from ajio.
                                +2 photos
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                                Hi

                                I am Chandana goud a customer Of ajio.com. I can't receive my parcel but in app its showing my order has been delivered . And also he is messaging wrongly to my personal number by taking it, I attached messages below. While my brothers calling him continuously he picked up the call and threatened my brother and harassing me in call with my brother. Please take necessary action.
                                Order I'd: FL[protected]

                                This is the worst experience ever. I always purchase from reliance store due to covid I am order from ajio but now I never order from ajio.
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                                  A
                                  Ankik
                                  Jul 23, 2021
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                                  Address: Bangalore

                                  I ordered a saree through ajio the saree was supposed to be jamdani but delivered product was a fake one.. Tried to return... Called them several times and also mailed them.. But there is no response from their end. I want return this item
                                  +1 photos
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                                    A
                                    Ankik
                                    Jul 23, 2021
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                                    Address: Head office is in Bangalore

                                    I ordered a saree through ajio an online platform.. The saree ordered was supposed to be jamdani.. But it is a fake product.. Now I am trying to return the product.. I mailed them and also tried contacting their customer service center but there is no answer...
                                    AJIO customer support has been notified about the posted complaint.
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                                      J
                                      jhansirani nallamilli
                                      Jul 23, 2021
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                                      I got message that delivery boy iscoming for pickup but he didnt come
                                      We are leaving that place. What shall I do.l lost my money because of that careless delivery boy.
                                      AJIO customer support has been notified about the posted complaint.
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