AJIO Complaints & Reviews

Worst service wen we placed the request for return n exchange people don't even bother to call the customers instead auto generated mails n msgs will b popping up worst app which I have ever used in my life

One of my product that I ordered is canceled automatically by the ajio & other 2 products that I returned back none of them refund price is initiated yet. I didn't received any refund after 7-8 days also. I called customer care also but they didn't received😡.

I received a wrong product, also the product which I ordered was of GAP brand and I received a product of MINI KLUB brand which has a tag of GAP brand. How could this be done and is not acceptable at all as they are playing with the sentiments of customers and cheating on customers also violating the copyright rules of both the brand's by selling a product of different brand with a different tag. Pathetic customer service call gets connected in 30-40 minutes. No means to connect easily Horrible.

I ordered a shoes on 16july till 24 July they stuck on confirmed status then I cancel them ... They are showing that I will get my refund on 27 July but I Didn't get it . I want my money back I can't understand why they do not responding on complaints. I called them on customer service no. And mails and complaints also but no response

I had placed an order for nike shoes on ajio and made the payment using phonepe upi application but the order was not placed i have already sent an email to customer care of ajio but no response yet.

Ajio CUSTOMER service is pathetic . Its been 1 month and dy have not resolved my issue. I m literally dying with depression because of them..Their 500 rs product is with me and they have taken 2000 rs anazon bag . No one helps..
Filed complaint in consumer FORUM
grievance
twitter

still no help.

Call me. ###

I have ordered an item from AJIO shopping app on 15th July 2021 and received on 21st July 2021 and since the item was not like shown in the picture and so i decided to return that item on the same day i.e., 21st July 2021 and I got a message on 23rd July that return pick up will happen on 23rd itself. And then their automated calls were contacting me saying I hold up the refund and I can't understand this. If its government restricted area then they are still coming to deliver my another order. But when coming to the return and refund they have many restrictions. Till today i.e. 26 July 2021 nothing had been done to my return request i have written to Ajio customer service through email but i haven't recieved any reply and the customer service number cannot be called. My order number is FL[ protected] and the return request id is RT4120590. I want my item to be returned. I cannot understand why Ajio customer service is soo bad, very unprofessional to have un callable service and cannot resolve customers issue. I think Ajio shopping site should have more better policy to customers so that the customers have hassle free problems. They should also have a review system in their application so that th customer will be able to know more about product.

I am writing this complaint because I haven't received my refund amount in my bank account .
They show only that refund is initiated on 23rd July.. Product pick up on 23rd July but hasn't received my refund amount from ajio..
Ajio please give my refund amount now on my bank account...

I placed a COD Order of 2 item of girls cardigan the delivery boy deleverd one packet bearing the details of products I ordered and I paid the billed amount but when I opened the packet I find only one of the item .I called back the delivery boy he told me that you can call AJIO to lodge a missing complain and he can't do anything about it, I tried to call the customer care but it went unanswered even there is no reply of my mail

I had ordered a couple of items from the app AJIO. Now the updates from the app and a sms shows that these items have been delivered. But I haven’t received any of these. I don’t know if the delivery guy has stolen these items. The company should keep a track on them.

It occurred on: 23/07/2021

I look forward to a prompt response on this matter.

Hi Team,

Performax 3 T-shirt (Yellow colour) order but received only 2 T-shirt. Returning the same quantity, but delivery partner is not accepting the pickup to send to ajio back. Please let us know how to proceed the same.

Order Id: FL[protected]
Name: Shivalingappa Anteen

Order on 3rd june 2021 received on 11th june 2021 size is not fit
Complained id .COM[protected]

They didn't deliver my order but it says that its delivered. How is this possible? I had the worst experience with Ajio!!!

I received this order on 18th july2021 and tried returning it on 19th July but it was cancelled. I have written so many emails to [protected]@ajio.in and [protected]@ajio. But I didn't got any reply. I want to return this as soon as possible. Plz help.

Did not receive refund of product
#RT41000996.
No one responding to mails. Also the customer care number not working
Very poor customer service.

Ordered some products on Ajio which were delivered on[protected] and most of the products were not of the size that i Ordered.
Tried to exchange but products were not available.
Requested for return and then the ajio customer care started it's own game of killing customer's time; they don't pick up the product and don't answer calls and don't respond to mails.

I know it might be a small issue for a company like Ajio.. but more than money they've wasted my time by just extending the issue unnecessarily.

I recently received a refund for my return order as Ajio wallet cash(22/07/2021), I was asked to send an email to the customer care to enable IMPS transfer to my Ajio account. After doing as said I was able to find the option to transfer wallet cash to my account. I entered my account details and initiated the transfer(24/07/2021). I waited 24 hours for the amount to reflect in my bank account, But could not find any. When enquired about this to customer care, they asked me to again send an email to enable IMPS as my account was not IMPS enabled. I have written over a dozen mails to them and all I got is no response every time. Kindly look into this issue.

I didn't get my refund for my canceled order FL[protected].It has been more than 10 days😪

I returned items from ajio but did not received refund back to my account. After mailing so many times they don't revert. Status on the ajio says refund initiated but it's been more than 10 days I did not received my refund.

Hello Iam writing this to inform you that my ajio wallet cash was deducted while payment process which was not complete .My cash has not returned till date. Kindly please look into this matter.Thank you