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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 13, 2025
Complaints 4157
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292
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3865
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 161

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V
vinnySharma
Feb 20, 2021
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I have ordered a Dolce Crudo - Skinny Jeans with Frayed Hems worth Rs.879. The jeans got delivered to me on 15, Feb. It was cash on delivery. I was not satisfied with the quality of the product. Since the product was under 30 days return period. So I tried to return it. But your app was showing the current status not delivered. On 19 Feb, 2022. It Showed the status of my jeans as delivered. Then I clicked on the return button and it is showing me that your product cannot be returned it is out of time period. However according to the return policy within 30 days it can be returned. All this incident is really dissapointing. Please try to look into the matter as soon as possible otherwise I will have to seek legal help.
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Very bad service. No reply till date.
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    R
    Rengpuii Vl
    from Siliguri, West Bengal
    Feb 19, 2021
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    Website: Ajio

    I have made an order on Ajio on 6th January 2021 which I made with my debit card. Ajio cancelled my order stating logistic issue. They said the money would be on my account on 18th February which is a complete false date. How long should I wait when they keep giving a false commitments. And to make the matter worse, they have closed my case as resolved
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      S
      Sk Anas
      Feb 19, 2021
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      Product return is more complex than product receive
      AJIO customer support has been notified about the posted complaint.
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        P
        Pooja__rajendran
        Feb 18, 2021
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        Hi I ordered crocs mid wedge at ajio.com As my ordered by delayed by wrong pin code we visited the courier office and bought the package ! When opened we found that it’s the wrong size and I need to exchange the product. It’s worth 2500 Rupees I don’t find any update in order tracking in ajio app though it’s delivered 3 days before! I need to exchange the product size or I need the refund
        Ajio order Id FL[protected]
        Track id [protected]
        AJIO customer support has been notified about the posted complaint.
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          M
          Miss Stevenson
          Feb 18, 2021
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          Hi, on 16th February 2021, I placed order for 3 track suits. However, it showed payment failed and order not placed. But amount of 967 rupees has been deducted from my credit card. I immediately emailed the customer service. I received an email asking me to wait for 48 hours. After 48 hours when I emailed them again I received an email asking me to wait for 24 hours. I have the transaction number and provided the same through email. I even called the customer service number but m getting recorded messages and am not connected to an executive. Please help
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            P
            Padmini Yk
            from Noida, Uttar Pradesh
            Feb 18, 2021
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            Order I'd: #FL[protected]
            Return ID:#RT30326606
            Woakers company lace up sports shoes
            ( Black colour)
            I ordered the shoes on 24 Jan and returned it on Jan 2, I was told I'd be getting the money in 5 to 7 business days but I still have no response!
            AJIO customer support has been notified about the posted complaint.
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              A
              Anudha
              from Gwalior, Madhya Pradesh
              Feb 18, 2021
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              I have returned a levis jeans. Now it is showing REFUND INITIATED. It is not reflecting in my bank account. I have requested to transfer it to my bank account. Such fraud website it is. So careless they can be. Unbelievable. I have called 100 times they dont respond . Email 100 times they just give assurance no solid step taken
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                V
                VaibhaviP
                from Ghumarwin, Himachal Pradesh
                Feb 16, 2021
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                Website: www.ajio.com

                Order ID - FL[protected]
                Ordered from Ajio on 30 Jan 21.
                Return requested and items were picked up. Refund was initiated on 4 Feb 21.
                It has been over two weeks still have not received refund. Payment was made through Paytm.
                AJIO customer support has been notified about the posted complaint.
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                  C
                  Citilight
                  Feb 16, 2021
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                  Client ID: [protected]@gmail.com
                  I am in Egypt and want to gift some cloths for my daughter.
                  I am not able to log in.
                  From mobile, I am not able to place order.

                  Pls. resolve

                  regards,

                  KS Gandhi
                  AJIO customer support has been notified about the posted complaint.
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                    P
                    Pratik1909
                    Feb 13, 2021
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                    1. I was placing an order for a pair of Nike shoes of ₹2957 via Google pay UPI on 4th February 2021.
The amount was debited from my account but the order was not placed, as the item is still being displayed in my bag.
                    2. 
I have mailed Ajio customer care repeatedly regarding the refund, but they keep delaying the process by just furthering the update date, and have provided no update for almost 10 days now .
 It has been really frustrating and taking a toll on me.
                    Complaint no on Ajio customer care : COM[protected]
                    Please resolve this issue and give me my refund.
                    AJIO customer support has been notified about the posted complaint.
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                      K
                      Krishnasahana
                      Feb 12, 2021
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                      Address: www.ajio.com

                      I had placed an order with Ajio, which was partially cancelled from their end. I had used a special coupon of Rs.200/- given by ajio for cancelling a previous order which was prepaid. Now Ajio is refunding me the amount after deducting the coupon amount which is Rs.200/-less. The product cancelled is still on display, however they do not want to ship it or refund my full amount. This is cheating & highly unethical.
                      AJIO customer support has been notified about the posted complaint.
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                        T
                        Thota Harshitha
                        Feb 12, 2021
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                        Address: Andhra Pradesh, nellore

                        I didn't received my order yet but it shows as received
                        What I have to do now
                        We enquired in near by deliver center but they said the was returned to ajio
                        And we want to get our product back
                        What's the solution
                        AJIO customer support has been notified about the posted complaint.
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                          D
                          Darshan Bhansali
                          Feb 12, 2021
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                          Resolved

                          Website: Ajio

                          I was buying a bag from AJIO and made payment through google pay upi . Amount got debited but order not placed
                          Feb 12, 2021
                          Complaint marked as Resolved 
                          .
                          AJIO customer support has been notified about the posted complaint.
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                            M
                            Mony kumari
                            Feb 12, 2021
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                            Address: Patna

                            I have ordered a anarkali suit but colour was not same as shown in the image. So I returned. Refund has been initiated shown bt refund is not credited in my account. please help
                            AJIO customer support has been notified about the posted complaint.
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                              P
                              Priyanshi Dhameliya
                              Feb 11, 2021
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                              Address: Jolly
                              Website: Ajio

                              I got refund from ajio which was showing in my ajio wallet after two days i got disappeared and my email id was showing different. I am very dissatisfied. I don’t trust this website anymore.
                              AJIO customer support has been notified about the posted complaint.
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                                B
                                Bhoomika H K
                                from Noida, Uttar Pradesh
                                Feb 10, 2021
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                                I didnt get refund amount to wallet even bank also...but itz shwing like refund has been initiated order id-FL[protected]
                                AJIO customer support has been notified about the posted complaint.
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                                  J
                                  jitinsach
                                  from Bengaluru, Karnataka
                                  Feb 10, 2021
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                                  Exchanging issue, EAN NUMBER mismatci

                                  Lazy People of ajio, didn't care about there customers
                                  I am getting EAN number mismatch error while exchange pickup i am whenever i apply for exchange for my order it gets ean number MISMATCH error while exchanging by courier boy.
                                  Order ID:FLO[protected]
                                  Exchange ID:EX[protected]

                                  Two complaints have been already filled by me regarding the same but no response.

                                  Complaint ID: INQ[protected]br...
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                                  Saurabh.Sinha
                                  Feb 9, 2021
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                                  Website: www.ajio.com

                                  I've ordered a product from Ajio but it didn't fit me well so I've raised a refund request. It's been more than 20 days and no refund has been credited. Their customer service is absolutely pathetic. Worst experience. They do not provide any update regarding my refund.
                                  AJIO customer support has been notified about the posted complaint.
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                                    L
                                    Linet_kitty
                                    from Gaya, Bihar
                                    Feb 8, 2021
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                                    I ordered 4items from Ajio app. 3 of them were received. The fourth order showing as delivered. But I haven't received yet.
                                    AJIO customer support has been notified about the posted complaint.
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                                      P
                                      palriwal
                                      from Muzaffarpur, Bihar
                                      Feb 8, 2021
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                                      I've made some purchase and did the payment through my debit card but money isn't return to wallet yet. even customer care is not receiving call.
                                      date of purchase and cancellation: 6th march 2021
                                      so I request to refund or manage the amount in my current order.
                                      AJIO customer support has been notified about the posted complaint.
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