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AJIO Complaints & Reviews

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Updated: Apr 28, 2026
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 161

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S
Sri_20
from Bengaluru, Karnataka
Feb 27, 2021
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Address: 14, Varshi illam, Mahalingam colony, Iravadanallur

I have received the saree and I want to return in since it is of a poor quality. But the application shows that my order is not yet delivered. Due to this, I'm not able to place a return. The only option is to cancel but since it is a COD, I will not get a refund if I do so. I need to return the product asap.
AJIO customer support has been notified about the posted complaint.
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    P
    priyankaraj443
    from Bengaluru, Karnataka
    Feb 27, 2021
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    I have placed a order for sunglass in Ajio website on Feb 26, 2020 for Rs. 847.
    Transaction was made through NetBanking (ICICI BANK). amount was debited from my account but order was not placed.
    Kindly look into the issue.
    AJIO customer support has been notified about the posted complaint.
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      S
      saloni kour
      from KÅ«katpalli, Telangana
      Feb 26, 2021
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      I got 3 tops and it's quality is cheap ..now Iam unable to return it
      AJIO customer support has been notified about the posted complaint.
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        A
        Anusha_ca
        Feb 24, 2021
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        I had ordered four sets of krutis ...out of which one product which was supposed to be delivered on 26th jan was not delivered to my address but is marked as delivered in app on 25th there was not OTP sent before delivery ...raised many complaints against this but customer care services is worst they say will get back with team and solve issue but confirm it to be delivered without actually doing any work on it ...very very disappointed with this app
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          K
          kuhus
          Feb 24, 2021
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          I have tried placing an order in Ajio app. Payment was made successful from my sbi NetBanking, still order is not placed. I m not able to reach customer care also for this. Still items are in cart and some of items are going out of stock also. I don't know what to do. To order again or wait . Nothing on website.
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            V
            VeronicaAishu
            Feb 24, 2021
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            I have ordered a puma sweatshirt and the size is not compatible for me. When I try to return, I am not able to because my delivery status is in out for delivery even after 4 days the order was delivered. Worst experience with ajio.
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              Z
              Zuckguy
              Feb 23, 2021
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              I had ordered Levi's t shirt from Ajio.. and after delivery I didn't notice a small torn part and removed the label! So couldn't return it... Just in three washes (machine wash) colour faded away and torn more ! Seriously I still doubt whether it's a copy or a original one... Track id : #FL[protected]
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                A
                Agas9
                Feb 22, 2021
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                My product has been delivered but status is not yet updated in ajio app.since there is a damage in my product I need to return it..please help me on this regard
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                  K
                  Krithikam
                  Feb 22, 2021
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                  My order no in Ajio : FL[protected]

                  From 2months on dec 26th I have given the complaint for returning the product. Everyday I am calling but they are giving nonsense reasons. AJIO Is one of the worst online shopping. They give low quality products and they never take back.this is one of the bad experience. I want to return this product. Please do needful. So others please don't shop in Ajio. You may also experience the same problem in future.
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                    K
                    Krithikam
                    Feb 22, 2021
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                    My order no in Ajio : FL[protected]

                    From 2months on dec 26th I have given the complaint for returning the product. Everyday I am calling but they are giving nonsense reasons. AJIO Is one of the worst online shopping. They give low quality products and they never take back.this is one of the bad experience. I want to return this product. Please do needful. So others please don't shop in Ajio. You may also experience the same problem in furutre
                    AJIO customer support has been notified about the posted complaint.
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                      A
                      Anjali kushwaha
                      Feb 21, 2021
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                      Address: S-8/185 sudhakar road khajuri pandeypur cantt Varanasi U.P. -221002

                      I order 4 items in ajio.cash debited in ajio account Google pay.on 21 th Feb 2021.but order not seeing in list and not confirmed.i want to back my cash 3, 208.what I paid.what should I do now.I have called so many time to your customer care no. But no response.this is not so well.my trust upon you has been breaking now.pls solve my problem immideatlty.
                      AJIO customer support has been notified about the posted complaint.
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                        S
                        saimam
                        Feb 21, 2021
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                        I ordered for nike shoes, its delivered also, but due to size issue i want to return it, but the app says out for delivery so i cant even click the return option.
                        the app has not updated the delivered option, its more than 24 hours that i have received the product,
                        please help as the shoes are for 6500/-
                        AJIO customer support has been notified about the posted complaint.
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                          Priyanka Rohane
                          Feb 21, 2021
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                          I have ordered a shoes of ***, the shoes was delivered but not the same product that I have ordered. So want to.return that shoes but there is a problem on ajio app that they are not updating delivery status ( i.e they are showing that product is not delivered but actually product is delivered) so am not able to return that product.
                          Please help me with that what to do and how to do?
                          AJIO customer support has been notified about the posted complaint.
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                            S
                            Sindhuja Reddy Kadukuntla
                            Feb 21, 2021
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                            I received the product on 19th February, but still the ajio app shows it is not received
                            I want to exchange the product because of size issues and the app doesn't get updated with the status "delivered" hence it is not showing me the option to return/exchange...

                            Respond ASAP!!!
                            AJIO customer support has been notified about the posted complaint.
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                              M
                              MAHAK BATRA
                              Feb 21, 2021
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                              Address: India

                              I ordered a heels order, it’s return/exchange option shows return or exchange window is closed, although the retiurn was possible till 30 days I.e. upto 16 March but, i cantseem to find the option to exchange my herls in my size
                              AJIO customer support has been notified about the posted complaint.
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                                B
                                Bala 21
                                Feb 21, 2021
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                                The order was delivered but when I click on it it shows it's not. This problem has been occuring since a lot of time . The order has only 7 days return policy. And due to it's showing that it is not delivered I am unable to return and exchange it. The product is very expensive and defective and i have got only 7 days to return it plz solve this problem as soon as possible otherwise my money would go waste.
                                AJIO customer support has been notified about the posted complaint.
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                                  A
                                  Ayushi shrinetra
                                  Feb 20, 2021
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                                  Address: lmd nivas unchawagarhi rajapur Stanley road near vision library, Near baba chay
                                  Website: Ajio

                                  I had returned my product on 4 february. The courier boy took my product but I didn't get my refund till now and i am contacting ajio to it's customer service there is no response. I mailed them like 10 times they didn't respond they send me auto generated mail stated that my issue will resolve after 10 days etc etc. And I call to the customer care number there they don't connect me to the agent it is always the recording of the policies of the ajio. All in total I am not getting my refund and there's is no way to contact them either.
                                  AJIO customer support has been notified about the posted complaint.
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                                    Partha Sarathi 28
                                    Feb 20, 2021
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                                    Hi this is partha Sarathi I have booked Carlton London Thong-strap slip-on Flat sandals from phonepay but it has not booked but amount has been debited from phonepay kindly check once
                                    AJIO customer support has been notified about the posted complaint.
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                                      Aseera .kk
                                      Feb 20, 2021
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                                      Address: Aysha mahal t.t road near chamber off commerce .kannur,kerala.670002

                                      I order 3 items in ajio.cash debited in ajio account Google pay.on 17 th Feb 2020.but order not seeing in list and not confirmed.i want to back my cash rd 1316.what I paid.what should I do now.I have called so many time to your customer care no. But no response.this is not so well.my trust upon you has been breaking now.pls solve my problem immideatlty.
                                      AJIO customer support has been notified about the posted complaint.
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                                        V
                                        vinnySharma
                                        Feb 20, 2021
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                                        I have ordered a Dolce Crudo - Skinny Jeans with Frayed Hems worth Rs.879. The jeans got delivered to me on 15, Feb. It was cash on delivery. I was not satisfied with the quality of the product. Since the product was under 30 days return period. So I tried to return it. But your app was showing the current status not delivered. On 19 Feb, 2022. It Showed the status of my jeans as delivered. Then I clicked on the return button and it is showing me that your product cannot be returned it is out of time period. However according to the return policy within 30 days it can be returned. All this incident is really dissapointing. Please try to look into the matter as soon as possible otherwise I will have to seek legal help.
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                                        Very bad service. No reply till date.
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