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AJIO Complaints & Reviews

www.ajio.com

Updated: Nov 29, 2025

Complaints 4141

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292

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3849

Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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AJIO reviews & complaints page 164

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Address: GH-4/ 148, Meera Apartments, Paschim Vihar

I ordered a turtleneck T-shirt olive green in colour. The total cost was 539 including 150 for delivery charges.The money was deducted but no order was placed in the app.No way to reach customer care.I want complete refund of rs540

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Hey Debasis!

Thank you for getting back to us.

We are sorry to inform you that the refund for[protected] Trail Scout Panelled Low-Top Running Shoes under Return ID: RT23872179 is stuck due to a technical error. We have escalated the same to our Tech Team under Complaint ID: COM[protected] and we will get back to you with the resolution at the earliest. We truly appreciate your patience and cooperation.

Do give us a buzz or shoot an email for any other questions.

Thanks and Regards,

AJIO Grievance Officer

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Address: 29th Main Rd, Old Madiwala, Jay Bheema Nagar, 1st Stage, BTM Layout 1, Bengaluru, Karnataka 560068

Its been more than 15 days since my order no FL[protected] has been placed...i have paid the money but neither my order is shipoed nor am i able to cancel it...i have also raised several complaints but issue still not resolved...

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I placed an order with ajio on 17th Dec 2020, and returned the items. They updated that the items were received and in tact, yet I haven’t received the refund. It has been more than 2 weeks.
Order no. FL[protected]
Shreya Deshpande.

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Tejas Chandrakant Patil

Aug 6, 2021

Do you get refund???

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Order maxi dress but came wrong top how can i return that...delievery boy is not taking that

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I am posting this complaint expecting for a solution cos I am very tired after repeatedly contacting Ajio to initiate my refund.
I ordered a product online in Ajio and waited and waited for its delivery. But they have cancelled themselves but didn't update anything about it neither did they give any refund.
After posting so many mails to provide they took the complaint and sent a reply asking for apologies but didn't initiate refund and closed the complaint as resolved. Again I have been mailing them repeatedly asking for the refund but in vain no response. Very unhappy with Ajio.
It is very clear the mistake was from their end, but in order to hide that they didn't show any update for the product so that I'll have option to initiate refund from my side .
Expecting a solution

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I ordered honey maxi dress pantalooms but came top in that particular brand...and i tried to return that product but that delivery boy didnt accept

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Address: Mumbai

I had ordered online footwear from AJIO on 15-12-20 on prepaid basis. I received the product after 10 days and in a very bad shape. Since its footwear so it should come in a box but it was sent in a plastic bag. The condition of the product is not good and it did not had any tag on it. Now when I am requesting for return I am not allowed to return as it is without a tag.

It is not my mistake but AJIO is not trying to understand.

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I have ordered via order - FL[protected] # shipment # [protected] in Nov start and ordered shown as out for delivery and delivered at same time on 8:13 pm night which is question of doubt since from 9 pm there was curfew so how can delivery man took the parcel at 8:13 at night and deliver it at my place and return back to home.

This parcel was lying at courier place in Ahmedabad for 2-3 days and showing as delayed delivery then at same time it was marked as our for delivery and delivered at night post 8 pm. Generally out of delivery is marked in morning.

Everytime Ajio guys replies to my mail as sorry for inconvenience, we will revert in 3 days but never responds without my reminder. It is almost 45 days and still I am suffering to get revert / refund / parcel.

Ajio fraud company

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I have order some product of 1468.80 from
my money got deducted but order is not showing in the ajio app.
what is the problem??
I need my Money back in my account.

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Address: 4139/2,suigran Street,dhobi Wali Gali,patiala,punjab

I ordered 2 baby boy joggers of brand inf frendz against order no.FL[protected].on 7 december

Acc.to site the products are not yet shipped but i received them on 14 december.

I have been calling them since like daily from last 15 days.i hv called 15 times.even mailed them the bills and picture of products that they ask for.every time they assure that it would be done in 2 days.but they never do

Every time they say that there is no senior now and say to expect a call frm serior in 24 hour but i never got a single call.

Never got such a terrible experience

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Complaint Number: COM[protected].

Issued Complaint thrice: This coupon code is still not working. Tried reaching out through Twitter and email. Promised SLA of resolution in 72 hours never worked. Attaching screenshots of multiple attempts. Email trail will be forwarded on request.

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SubhamC

Jan 18, 2021

Hi, This Complaint is not resolved.

I will need an expedition on this.

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Payment of 1091 done but order is not placed on ajio app.
Please refund as soon as possible.
Attaching screenshot of the issue faced
Please help
Order made on 31st December
The amount has been deducted but no response from ajio.
Please place the order or send a refund asap.

+1 photos

Jan 7, 2021

Complaint marked as Resolved

My complaint is resolved they called me and refund was made in 4 days Thank you

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The Ajio points get deducted automatically before the payment is made.
I returned an order and the money was refunded in my Ajio wallet. After that I added few items to bag to check out with my Ajio points worth 778 through Google Pay.
But when I was redirected to pay the amount, I decided to add more items so I get back and added more to check out but after that my ajio wallet shows zero balance and there was no history of it.
Where the hell is my money..I don't know.

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I had ordered the products and payment was done by credit card but order is not showing in the list

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My name is Likitha, I have placed an order for an amount of INR 2085.00 on 30th Dec'2020. The money got debited from my account but the order is not placed nor confirmed and I'm not able to view it in my orders. Please contact me ASAP. Totally disappointed with the experience of placing order in AJIO. Mobile:[protected]

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Dec 31, 2020

Updated by Liki369 Please resolve as soon as possible please

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Please stop giving unecessary ads to my number [protected]

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Website: www.ajio.com

I return a product on 24th November. They said to refund on Dec, 10, 2020. I waited but my refund not transferred to my bank. Then I complained and they said to refund till Dec, 28, 2020. Again my money not back to my bank. Now again they give me Date on Jan, 6, 2021.
This is too much time to give my money back and they giving false information. I always follow their instructions and gave them my account details two times.

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I ordered 4 products worth ₹1216 and the amount was deducted from my account though upi and when i am opening ajio app's order section it is showing any order in there. And I got a mail about amount deduction from ajio but didn't got any order no. Or something for order proof

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On 10 Dec 2020 I paid Rs 1613 on Ajio. The money was deducted and order was not confirmed.
I have been mailing them since then. They have raised a complaint COM[protected].
But still nit updated on it.

They never give any details in reply. Just standard text that they will update on it.

It's too long a time to refund money for a transaction that failed.

But they don't even give proper reply

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Ancj

from Delhi, Delhi

Dec 28, 2020

Still No Refund Received. They again sent a mail asking for 2 more business days. This is fourth time. I am starting to feel there is no end to this 2 more business days response.
Is it too much to ask for the refund for a failed transaction? It's been more than 18 days now.

AJIO Complaints & Reviews

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AJIO reviews & complaints page 164

Turtle neck T-shirt

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Refund not processed since Sep 2020

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Order not delivered nor cancelled

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Refund not received

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Came wrong product

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Product cancelled by ajio but refund not given

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Order maxi dress but came top

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Product received without tag and looked old

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Order showing as delivered but not got the revert since 2 month

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Money deducted but order not placed

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Product return not initiating

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Coupon made available through CRED

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Payment done but order not placed on the ajio app

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Ajio wallet balance

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Money debited but order not placed

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Money debited from bank account order not placed

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Unnecessary ads

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Too much delaying in my refund.

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Amount deducted from my side but order not placed

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failed transaction money not refunded

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