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AJIO Complaints & Reviews

www.ajio.com
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Updated: Nov 29, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 159

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S
Shrut jain
from Noida, Uttar Pradesh
Mar 2, 2021
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Address: Sanmati bhawan in front of jain mandir shastri ward sagar mp
Website: www.ajio.com

I ordered 2 lehenga choli from ajio.com worth Rs. 1100 but i cancelled it and returned it back as i did not likenits quality but the return parcel was picked up from my home on january 4th and since then, refund has not been initiated.
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    A
    Akhil003
    from Karnal, Haryana
    Mar 1, 2021
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    Address: House no 4 near chand nagar road yashika kiryana store farrukhnagar distt gurgaon pin 122506

    Dear sir
    I returned my product on 27 /12/2020 and For this product i done payment by Cash and payment Refund is initiated by Your End on the Date 7/1/2020 But i dont Recieved that Initiated Payment in My given Bank account or in Ajio wallet and i call in customer care so many times but i dont recieve any information about it . Please update me about this order .
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      A
      ayachary
      Mar 1, 2021
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      Address: bengaluru karnataka

      I ordered from ajio in the month of october 2020 but because of the high covid times i self shipped by product and after 15 days the product reached back to my address.
      After writing so many mails to ajio they told me to ship back the product again. So after shipping back the product from blue dart i can see from the waybill no that my product has reached to the destination address at the ajio office in bengaluru in karnataka on 24 dec 2020 but they are denying that product has not reached i checked in the blue dart also from their end product has reached but ajio is not claiming and not refunding my money back worth Rs. 3000/- Please look into this matter and do needful.

      way bill no : [protected]
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        K
        kawankar
        from Mumbai, Maharashtra
        Mar 1, 2021
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        I ordered with AJIO Order ID: FL[protected].. green Straight Kurta Suit Set but i received topwear kurta missing bottomwear and customer executive not given any positive response ..
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          H
          Harshu21##
          from Shāhābād, Haryana
          Feb 27, 2021
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          I want to return ajio item but they are telling me to ship it to their address and they will only give me 150 rupees for courier but my courier is charging 350 rupees . This is ridiculous service their delivery agent shoul come doorstep to pick my return order
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            S
            Sri_20
            from Bengaluru, Karnataka
            Feb 27, 2021
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            Address: 14, Varshi illam, Mahalingam colony, Iravadanallur

            I have received the saree and I want to return in since it is of a poor quality. But the application shows that my order is not yet delivered. Due to this, I'm not able to place a return. The only option is to cancel but since it is a COD, I will not get a refund if I do so. I need to return the product asap.
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              P
              priyankaraj443
              from Bengaluru, Karnataka
              Feb 27, 2021
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              I have placed a order for sunglass in Ajio website on Feb 26, 2020 for Rs. 847.
              Transaction was made through NetBanking (ICICI BANK). amount was debited from my account but order was not placed.
              Kindly look into the issue.
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                S
                saloni kour
                from Kūkatpalli, Telangana
                Feb 26, 2021
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                I got 3 tops and it's quality is cheap ..now Iam unable to return it
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                  A
                  Anusha_ca
                  Feb 24, 2021
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                  Prepaid product delivery marked delivered without actually being delivered

                  I had ordered four sets of krutis ...out of which one product which was supposed to be delivered on 26th jan was not delivered to my address but is marked as delivered in app on 25th there was not OTP sent before delivery ...raised many complaints against this but customer care services is worst they say will get back with team and solve issue but confirm it to be delivered without actually doing any work on it ...very very disappointed with...
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                  K
                  kuhus
                  Feb 24, 2021
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                  I have tried placing an order in Ajio app. Payment was made successful from my sbi NetBanking, still order is not placed. I m not able to reach customer care also for this. Still items are in cart and some of items are going out of stock also. I don't know what to do. To order again or wait . Nothing on website.
                  AJIO customer support has been notified about the posted complaint.
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                    V
                    VeronicaAishu
                    Feb 24, 2021
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                    Not able to return

                    I have ordered a puma sweatshirt and the size is not compatible for me. When I try to return, I am not able to because my delivery status is in out for delivery even after 4 days the order was delivered. Worst experience with ajio....
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                    Z
                    Zuckguy
                    Feb 23, 2021
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                    I had ordered Levi's t shirt from Ajio.. and after delivery I didn't notice a small torn part and removed the label! So couldn't return it... Just in three washes (machine wash) colour faded away and torn more ! Seriously I still doubt whether it's a copy or a original one... Track id : #FL[protected]
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                      A
                      Agas9
                      Feb 22, 2021
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                      My product has been delivered but status is not yet updated in ajio app.since there is a damage in my product I need to return it..please help me on this regard
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                        K
                        Krithikam
                        Feb 22, 2021
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                        My order no in Ajio : FL[protected]

                        From 2months on dec 26th I have given the complaint for returning the product. Everyday I am calling but they are giving nonsense reasons. AJIO Is one of the worst online shopping. They give low quality products and they never take back.this is one of the bad experience. I want to return this product. Please do needful. So others please don't shop in Ajio. You may also experience the same problem in future.
                        AJIO customer support has been notified about the posted complaint.
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                          K
                          Krithikam
                          Feb 22, 2021
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                          My order no in Ajio : FL[protected]

                          From 2months on dec 26th I have given the complaint for returning the product. Everyday I am calling but they are giving nonsense reasons. AJIO Is one of the worst online shopping. They give low quality products and they never take back.this is one of the bad experience. I want to return this product. Please do needful. So others please don't shop in Ajio. You may also experience the same problem in furutre
                          AJIO customer support has been notified about the posted complaint.
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                            A
                            Anjali kushwaha
                            Feb 21, 2021
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                            Address: S-8/185 sudhakar road khajuri pandeypur cantt Varanasi U.P. -221002

                            I order 4 items in ajio.cash debited in ajio account Google pay.on 21 th Feb 2021.but order not seeing in list and not confirmed.i want to back my cash 3, 208.what I paid.what should I do now.I have called so many time to your customer care no. But no response.this is not so well.my trust upon you has been breaking now.pls solve my problem immideatlty.
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                              S
                              saimam
                              Feb 21, 2021
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                              I ordered for nike shoes, its delivered also, but due to size issue i want to return it, but the app says out for delivery so i cant even click the return option.
                              the app has not updated the delivered option, its more than 24 hours that i have received the product,
                              please help as the shoes are for 6500/-
                              AJIO customer support has been notified about the posted complaint.
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                                P
                                Priyanka Rohane
                                Feb 21, 2021
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                                I have ordered a shoes of ***, the shoes was delivered but not the same product that I have ordered. So want to.return that shoes but there is a problem on ajio app that they are not updating delivery status ( i.e they are showing that product is not delivered but actually product is delivered) so am not able to return that product.
                                Please help me with that what to do and how to do?
                                AJIO customer support has been notified about the posted complaint.
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                                  S
                                  Sindhuja Reddy Kadukuntla
                                  Feb 21, 2021
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                                  I received the product on 19th February, but still the ajio app shows it is not received
                                  I want to exchange the product because of size issues and the app doesn't get updated with the status "delivered" hence it is not showing me the option to return/exchange...

                                  Respond ASAP!!!
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                                    M
                                    MAHAK BATRA
                                    Feb 21, 2021
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                                    Address: India

                                    I ordered a heels order, it’s return/exchange option shows return or exchange window is closed, although the retiurn was possible till 30 days I.e. upto 16 March but, i cantseem to find the option to exchange my herls in my size
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