Submit a Complaint
Claimed

AJIO Complaints & Reviews

www.ajio.com
1
Updated: Dec 13, 2025
Complaints 4157
Resolved
292
Unresolved
3865
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to AJIO

Having problems with AJIO?

File a complaint and get it resolved by AJIO customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
AJIO

AJIO reviews & complaints page 165

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
C
chowdary valluri
Jan 5, 2021
Report
Copy

Order maxi dress but came wrong top how can i return that...delievery boy is not taking that
AJIO customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sheeba30
    Jan 5, 2021
    Report
    Copy

    I am posting this complaint expecting for a solution cos I am very tired after repeatedly contacting Ajio to initiate my refund.
    I ordered a product online in Ajio and waited and waited for its delivery. But they have cancelled themselves but didn't update anything about it neither did they give any refund.
    After posting so many mails to provide they took the complaint and sent a reply asking for apologies but didn't initiate refund and closed the complaint as resolved. Again I have been mailing them repeatedly asking for the refund but in vain no response. Very unhappy with Ajio.
    It is very clear the mistake was from their end, but in order to hide that they didn't show any update for the product so that I'll have option to initiate refund from my side .
    Expecting a solution
    AJIO customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      chowdary valluri
      Jan 5, 2021
      Report
      Copy

      I ordered honey maxi dress pantalooms but came top in that particular brand...and i tried to return that product but that delivery boy didnt accept
      AJIO customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Z
        Zeenat Randera
        from Delhi, Delhi
        Jan 3, 2021
        Report
        Copy

        Address: Mumbai

        I had ordered online footwear from AJIO on 15-12-20 on prepaid basis. I received the product after 10 days and in a very bad shape. Since its footwear so it should come in a box but it was sent in a plastic bag. The condition of the product is not good and it did not had any tag on it. Now when I am requesting for return I am not allowed to return as it is without a tag.

        It is not my mistake but AJIO is not trying to understand.
        AJIO customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Akash0204
          Jan 2, 2021
          Report
          Copy

          I have ordered via order - FL[protected] # shipment # [protected] in Nov start and ordered shown as out for delivery and delivered at same time on 8:13 pm night which is question of doubt since from 9 pm there was curfew so how can delivery man took the parcel at 8:13 at night and deliver it at my place and return back to home.

          This parcel was lying at courier place in Ahmedabad for 2-3 days and showing as delayed delivery then at same time it was marked as our for delivery and delivered at night post 8 pm. Generally out of delivery is marked in morning.

          Everytime Ajio guys replies to my mail as sorry for inconvenience, we will revert in 3 days but never responds without my reminder. It is almost 45 days and still I am suffering to get revert / refund / parcel.

          Ajio fraud company
          AJIO customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rahul52787
            Jan 2, 2021
            Report
            Copy

            I have order some product of 1468.80 from
            my money got deducted but order is not showing in the ajio app.
            what is the problem??
            I need my Money back in my account.
            AJIO customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              nbansals
              from Patiala, Punjab
              Jan 2, 2021
              Report
              Copy

              Address: 4139/2,suigran Street,dhobi Wali Gali,patiala,punjab

              I ordered 2 baby boy joggers of brand inf frendz against order no.FL[protected].on 7 december

              Acc.to site the products are not yet shipped but i received them on 14 december.

              I have been calling them since like daily from last 15 days.i hv called 15 times.even mailed them the bills and picture of products that they ask for.every time they assure that it would be done in 2 days.but they never do

              Every time they say that there is no senior now and say to expect a call frm serior in 24 hour but i never got a single call.

              Never got such a terrible experience
              AJIO customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                SubhamC
                Jan 1, 2021
                Report
                Copy

                Complaint Number: COM[protected].

                Issued Complaint thrice: This coupon code is still not working. Tried reaching out through Twitter and email. Promised SLA of resolution in 72 hours never worked. Attaching screenshots of multiple attempts. Email trail will be forwarded on request.
                AJIO customer support has been notified about the posted complaint.
                View replies
                Hi, This Complaint is not resolved.

                I will need an expedition on this.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Ashley Noronha
                  from Delhi, Delhi
                  Jan 1, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Payment of 1091 done but order is not placed on ajio app.
                  Please refund as soon as possible.
                  Attaching screenshot of the issue faced
                  Please help
                  Order made on 31st December
                  The amount has been deducted but no response from ajio.
                  Please place the order or send a refund asap.
                  Jan 7, 2021
                  Complaint marked as Resolved 
                  My complaint is resolved they called me and refund was made in 4 days Thank you
                  AJIO customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    amrahul568
                    Dec 31, 2020
                    Report
                    Copy

                    The Ajio points get deducted automatically before the payment is made.
                    I returned an order and the money was refunded in my Ajio wallet. After that I added few items to bag to check out with my Ajio points worth 778 through Google Pay.
                    But when I was redirected to pay the amount, I decided to add more items so I get back and added more to check out but after that my ajio wallet shows zero balance and there was no history of it.
                    Where the hell is my money..I don't know.
                    AJIO customer support has been notified about the posted complaint.
                    Helpful
                    2 other people found this review helpful
                    2 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      H
                      hgp28194
                      from Powai, Maharashtra
                      Dec 31, 2020
                      Report
                      Copy

                      I had ordered the products and payment was done by credit card but order is not showing in the list
                      AJIO customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Liki369
                        Dec 31, 2020
                        Report
                        Copy

                        My name is Likitha, I have placed an order for an amount of INR 2085.00 on 30th Dec'2020. The money got debited from my account but the order is not placed nor confirmed and I'm not able to view it in my orders. Please contact me ASAP. Totally disappointed with the experience of placing order in AJIO. Mobile:[protected]
                        AJIO customer support has been notified about the posted complaint.
                        Dec 31, 2020
                        Updated by Liki369                         Please resolve as soon as possible please
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Alankrit Borthakur 87
                          Dec 29, 2020
                          Report
                          Copy

                          Please stop giving unecessary ads to my number [protected]
                          AJIO customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ashu Y
                            Dec 29, 2020
                            Report
                            Copy

                            Website: www.ajio.com

                            I return a product on 24th November. They said to refund on Dec, 10, 2020. I waited but my refund not transferred to my bank. Then I complained and they said to refund till Dec, 28, 2020. Again my money not back to my bank. Now again they give me Date on Jan, 6, 2021.
                            This is too much time to give my money back and they giving false information. I always follow their instructions and gave them my account details two times.
                            AJIO customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Abhinav Girish
                              from Delhi, Delhi
                              Dec 28, 2020
                              Report
                              Copy

                              I ordered 4 products worth ₹1216 and the amount was deducted from my account though upi and when i am opening ajio app's order section it is showing any order in there. And I got a mail about amount deduction from ajio but didn't got any order no. Or something for order proof
                              AJIO customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Ancj
                                from Delhi, Delhi
                                Dec 27, 2020
                                Report
                                Copy

                                On 10 Dec 2020 I paid Rs 1613 on Ajio. The money was deducted and order was not confirmed.
                                I have been mailing them since then. They have raised a complaint COM[protected].
                                But still nit updated on it.

                                They never give any details in reply. Just standard text that they will update on it.

                                It's too long a time to refund money for a transaction that failed.

                                But they don't even give proper reply
                                AJIO customer support has been notified about the posted complaint.
                                View replies
                                Still No Refund Received. They again sent a mail asking for 2 more business days. This is fourth time. I am starting to feel there is no end to this 2 more business days response.
                                Is it too much to ask for the refund for a failed transaction? It's been more than 18 days now.
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Niti Rastogi
                                  from Hisar, Haryana
                                  Dec 27, 2020
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I placed order for blouse and my 644/ -rs was deducted and order was not confirmed.Inspite of repeated mails they are not refunding the amount
                                  Dec 29, 2020
                                  Complaint marked as Resolved 
                                  Refund received
                                  AJIO customer support has been notified about the posted complaint.
                                  Dec 27, 2020
                                  Updated by Niti Rastogi                                   Refund not received
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    niveditha gs
                                    Dec 27, 2020
                                    Report
                                    Copy

                                    Address: Anjanadri Nilaya Near Vinayaka Choultry Anand Layout Prashant Nagar

                                    I didn't get the product but the status is delivered and has already been paid
                                    AJIO customer support has been notified about the posted complaint.
                                    Dec 27, 2020
                                    Updated by niveditha gs                                     Already been paid and didn't get the product
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      E
                                      Elilia
                                      from Delhi, Delhi
                                      Dec 27, 2020
                                      Report
                                      Copy

                                      My order canceled since a month but there is no refund yet iam trying to reach the customer care but after waiting 15m.. there is no response
                                      AJIO customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        C
                                        C K Jangir
                                        from Powai, Maharashtra
                                        Dec 27, 2020
                                        Report
                                        Copy

                                        Address: CHHAGAN KUMAR SIKAR

                                        Please sir
                                        i will pay first and after get the delivery but your guys call me one time and show you get the product but untill now I get it
                                        if you need feedback please call me [protected]
                                        AJIO customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          abof.com / Aditya Birla Online Fashion
                                          1.8
                                          (44)
                                          BuyKartShop.com
                                          1
                                          (59)
                                          Maf Clothing
                                          1
                                          (2)