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Updated: Apr 28, 2026
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 194

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J
Jerry2029
Aug 11, 2020
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Website: Www.ajio.com

I had a order of id fl[protected]..in which i had size issue and i had returned.. I had recieved full order on 28th june and the order was returned... Still i had not recieved the refund money.. I had already discussed with customer care of ajio and they said their logistic team had not revieved order. I am having return reciept which i showed and the problem was resolved on 23rd july then also refund not recieved... I have problem resolution mail also. Today 44 days passed from the return date. Still no resolution and refund.
AJIO customer support has been notified about the posted complaint.
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    Saakshi Malage
    Aug 11, 2020
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    I had placed an order for jumpsuit of ₹664 i had paid this amount and waps successfully debited from my account. But the order didn't placed since 3 days. I had mailed ajio 3 times regarding same issue but no any order placed. I just want my money back immediately today itself.
    Ajio is the worst shopping platform and not willing to shop anymore here just want my money back.
    AJIO customer support has been notified about the posted complaint.
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      M
      MD wasim9896
      from Bengaluru, Karnataka
      Aug 10, 2020
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      I have returned the product having order id is fl[protected]. The total amount for this order was rs. 2181.90 but they only refunded me rs. 1759 and still rs. 422 has to be refunded. I have regularly followed up via email and customer care but they aren't responding properly. The complaint id generated for this case is com[protected]. Kindly do the needful
      AJIO customer support has been notified about the posted complaint.
      Aug 21, 2020
      Updated by MD wasim9896       This complaint is not resolved yet
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        M
        Mr furious
        Aug 10, 2020
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        My order has not been delivered to me and it is showing that it has been delivered. I reported this issue twice yesterday and today also but nobody responded to my complaint. This was very disappointing thing as it was my first time on ajio. I will never shop from ajio now and neither suggest anyone to do so. I want my order or else my money should be refunded to me. That s it.. Why do these people open companies when they can't address and resolve their customer's problems. This is very horrible thing.
        AJIO customer support has been notified about the posted complaint.
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          M
          Mr furious
          Aug 10, 2020
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          I have not received my order and it is showing that it has been delivered on 9 th august. Ai have reported the issue twice and even tried to call the office but nobody responded me. This is was really disappointing thing as it was my first time on ajio and i had ordered a gift that they have not delivered me yet and i have not got reply from the company. Why do they open up companies when they can't address and resolve their customer's problems. I want my money back as soon as possible. And justification too why it happened.. This is horrible one. I won't ever suggest anyone to use ajio..
          AJIO customer support has been notified about the posted complaint.
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            S
            S moni
            Aug 10, 2020
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            Address: Siripuram, Vishakapatnam

            My amount of 1147 got deducted on august 8 at 11:48 pm but orders has not placed.
            AJIO customer support has been notified about the posted complaint.
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              S
              sivanagaraju puli
              Aug 10, 2020
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              Address: ongole

              Hi this is puli shiva nagaraju, on 7th of august when i was shopping in ajio app my money 12, 380.34 rs debited but order was not conformed. Through phone pay transaction id p2008071516409414350292. Then after i contact customer care then after i got mail from your side with in the subject is amount will credited with in 48 hrs. 72 hrs completed but till now my money not credited in my account. Please clear this issue, and credit my money to my account.
              AJIO customer support has been notified about the posted complaint.
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                J
                jenisonleo
                Aug 10, 2020
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                I have ordered a product of ajio online and the have returned it because the size doesn't fit. The return was initiated a month back and no reply for it still. No reply to any mails. No response for customer care call.
                AJIO customer support has been notified about the posted complaint.
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                My situation is same so response to my message
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                  A
                  Aarfeen Aalia
                  Aug 10, 2020
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                  Transaction of rs 3487 failed about 2 months ago but refund did not happend. Already raised 3 complaintss.
                  AJIO customer support has been notified about the posted complaint.
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                    R
                    Rashmiiiiiiiiiiiiii
                    Aug 10, 2020
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                    This was my 1st order from ajio and i have understand why i shouldn't fall prey for anything being advertised on television i ordered 1 shirt and it looked very cheap in quality and the price i paid was 1511 so i decided to return it. The pick up happened the next day after placing return request but the initiation of refund is not happening and die date has already ended. The refund id is #rt20202114. I am complaining early as i have now understood how fraudulent this site is
                    AJIO customer support has been notified about the posted complaint.
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                      S
                      Shifana Sherief
                      Aug 10, 2020
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                      I have made a upi payment through googlepay dated 08 aug2020. My money got deducted from the account but the order is not confirmed
                      AJIO customer support has been notified about the posted complaint.
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                        R
                        Renuka kshirsagar
                        Aug 9, 2020
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                        I am waiting for my refund money from ajio
                        Kindly help
                        There customer services not working so resolve this matter
                        AJIO customer support has been notified about the posted complaint.
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                          A
                          Anitha Nswamy
                          from Bengaluru, Karnataka
                          Aug 9, 2020
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                          Address: May be Bangalore

                          I have order 2 product in ajio on 29th of june and cancelled and paid my money through debit card and they have initiated my refund but it is not credited to my account yet so please help me to get my refund amount.
                          AJIO customer support has been notified about the posted complaint.
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                            J
                            Jerrin jords
                            Aug 9, 2020
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                            I ordered a couple of products and the money was deducted from my bank account but the order is not confirmed and i cannot find it on the site
                            AJIO customer support has been notified about the posted complaint.
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                              J
                              jagriti singhal
                              Aug 9, 2020
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                              Resolved

                              I orderd 8items on 2nd august in which i cancelled 5items immediately due to size issue but that time i paid the amount 1355. But still i have no idea about my refund, i call at customer care but i landed on same ajio app page every time. I emaild there 4times but still not getting any response.
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              my complain is not yet resloved
                              AJIO customer support has been notified about the posted complaint.
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                                S
                                Supriya3114
                                Aug 9, 2020
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                                Address: Shalimare garden, Sahibabad, Ghaziabad, UP

                                Hi,

                                I had ordered 3 products from ajio.com on 10th july 2020.
                                I received the order after too late. The first product that i got, i did not like it so i returned it.

                                Then the second product they sent was completely different from what i had ordered.

                                Now when the third order i got was similar to the one i ordered but was from different comoany altogether. They fooled me with the look of the product. When the pickup boy came he claimed that the product is different. I mailed custome care but they did not respond andd told me to call on customer care number. When i called customer care several times, they did not pick up my calls.

                                I want to file a complaint against them because they did the same thing twice and i want my refund back.

                                My order id is fl[protected]

                                I request you to please look into the matter and take the necessary step.

                                Regards,
                                Supriya dhir
                                AJIO customer support has been notified about the posted complaint.
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                                  A
                                  Astha App
                                  Aug 9, 2020
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                                  I have made a upi payment having utr no as follows
                                  Utr no :[protected]
                                  But my order is not placed
                                  Email - [protected]@gmail.com
                                  Phone - [protected]
                                  AJIO customer support has been notified about the posted complaint.
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                                    M
                                    Megha Joy
                                    Aug 8, 2020
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                                    Address: Megha Joy

                                    I have ordered some tops and made the payment using upi through google pay. Ajio took me to a razorpay and i made the payment there. But when i returned to ajio no order was placed. Please do ensure a refund. I am a regular buyer of ajio. This is very disappointing. Please help
                                    AJIO customer support has been notified about the posted complaint.
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                                      H
                                      Harleen123
                                      Aug 8, 2020
                                      Resolved
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                                      Resolved

                                      Registered mobile number
                                      [protected]

                                      Money was deducted from my paytm wallet but order was not placed, contacted customer care, they said refund will reflect in 48 hours, its already 48 hours, i haven't received my refund.
                                      Aug 11, 2020
                                      Complaint marked as Resolved 
                                      AJIO customer support has been notified about the posted complaint.
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                                        A
                                        Ashmil
                                        Aug 7, 2020
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                                        My return pick up date is 4 august 2020. But not yet picked up after 6 august 2020. I contact customer service for many times but not yet picked up.
                                        AJIO customer support has been notified about the posted complaint.
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