AJIO Complaints & Reviews

My order was picked on Jan 13 2023. It is a nike shoes. The delivery person took otp. In app it is coming as transient to ware house. I'm not able to track my return status. Customer care is not helping me despite of 100 emails n chats. I'm left in dark. I'm neither receiving any txt. Please look into the matter n help me get refund.

13/01/2023
amount paid to ajio app thrrough phonepe account. but my order id is not received yet. also i mailed customer care but dint receive the reply yet

Dear
Sir/Madam
Name :Thushti.K
Mobile No : [protected]
Email ID: [protected]@gmail.com
Order ID:FN[protected],

My refund amount not received till now
I paid by upi
please refund my money as soon as possible

Thanks & Regards

Cash on delivery is not showing.is not available in my ajio

I have ordered "floral knitted round neck cardigan" of small size, but I received wrong size(medium) of product on 18th December. So applied for exchanged. The courier boy came only once on 23/12 and told me that tag on the product is wrong and so it cant be exchanged. He told me that better you complain to customer care and once they(customer care personnel) will remove code I will come back and exchange the product.
But when I called to customer care she told me that this product cant be exchanged, so better you wait for reattempt of the item and just refuse when delivery person come and afterwards cancel that item, But delivery person never came back till date. I raised complaint regarding this on 24rd december with compliant no COM[protected], it says resolution date is 31/12.

At that I was not able to return the product as it is not updated in my order. And delivery person didn't come after 23/12. As per return policy last date of return is 28/12, So I again called customer care personnel and she guide me to email this whole matter to ajio customer care and they will refund your amount. So I email all the detail for which complaint was raised and they resolved my problem by telling that I will be given my refund. Refund initiated was shown in my order on 29th December, But when even on 7th January 2023 I didn't get refund I against raised complaint and they replied that They will not refund my money.
I have complaint that first they initiated refund and now telling so for refund. Second that delivery personnel, customer care and reply from customer care email guided me wrong. So kindly look into the matter and get my refund back

I had ordered a pair from ajio. I received the product but it was of smaller size. Since there were no larger size i requested for a return. Everyday they would send me an OTP but they have never ever tried to contact me at all. And I used to receive notifications stating that they attempted to pick up the return. Soon the return window of the or will close. It's been a week and the product is stuck with me.

I ordered through AJIO on 25th December (Order# FN[protected]). My order got delivered on 30rd December 2022, and returned product on 3rd January, 2023. They refunded money on ajio wallet instead of bank account and when i transferred refunded amount to bank account on 4th January, 2023 ajio wallet cash debited but still not received in my bank account in ajio wallet it saw deduced but still not received in my bank account.

I order 2 quantify of "Literide Perforated Slingback Clogs" on 16th Dec 2022 under the
order FN[protected].

I have received only 1 quantity of above said product and 2nd quantity is not yet shipped from the warehouse.

I have raised multiple complaints and e-mailed several times but no luck yet.

I order 2 quantify of "Literide Perforated Slingback Clogs" on 16th Dec 2022 under the
order FN[protected].

I have received only 1 quantity of above said product and 2nd quantity is not yet shipped from the warehouse.

I have raised multiple complaints and e-mailed several times but no luck yet.

Everytime I was responded with standard reply that items were shipped but in reality only one quantity was delivered to me. Still waiting for 2nd quantity. I shared as much details as I have. It clearly states that they shipped only item.

I ordered through AJIO on 18th December (Order# FN[protected]). My order got delivered on 23rd December 2022, since then i have placed a return request. But no one from AJIO came to pick the parcel. I've even raised an issue but still no response from AJIO. I've been calling customer care everyday but nothing works.

Good day,

I would like to return a product however at the time of delivery there was no tag on the product. There was no tag attached when I received my initial package.

Ajio’s CUSTOMER SUPPORT LINE IS SO POOR AND BAD, NO ONE PICKS UP THE CALL AND PUT YOU ON LOOP HOLD.

Please assist

I bought a product by looking at the image they put on their website. But they delivered me a different product. After that, I tried to put return request and their website was not working. I sent them the screenshots and then they put in a return request. Since then I am writing emails to them. In every reply, they give me one date and after that, I have to repeat the whole process. My product is worth 3499 INR. Money is stuck with them. Such poor management. My order id is #FN[protected].

I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and alsoi haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket. Order I'd FN[protected]

I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and also i haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket. Order I'd is FN[protected]

I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and also i haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket and order I'd is FN[protected]

Please quickly transfer refund money in my bank account.. Please improve this policy

Hey, I had order the product on ajio Rs.2001/- as I didn't like it I intiated a return and the product was picked up at 21st dec 2022, but till now I haven't initated refund if I reach them through customer care some tell me it will be initated at 28th dec 2022 and some tell wait till jan 4th2023. please seek to this problem and resolve as soon as possible
Order I'd: #FN[protected]
Return I'd:#RT92513940

Hello, I purchased louis Philippe hoodie from ajio website, it's color got faded in a single wash. the product was fake it is barely 2 months old please help me with a product replacement or refund I purchased it on 22 October, after that, I wore only one day and kept it again I have taken it out and worn from 20 December and after 1 wash with water its color got faded away and it also has holes to it and it's stitches got worn off, i believe it is an old or used product and sold after painted to make it look new

I have paid ffor an order worth 1309. Amount has been debited but order has not been confirmed and i have not received any refund details.
Order date : 23/12/2022

The return of approx rs 2550/- clothes is not smooth at all. They are not scheduling the return as per our time slot at all.. And they attempt 3 times return and then it is not allowed. Their pick up agents come at their timings when we are not at home so it has become a big nuisance for me to return the wrong items also . I think myntra has much better and prompt services in cancellation or return and refund of products. If this issue is not resolved i will never buy any product from ajio nor recommend to my people. Thank u . And whenever i m calling customer care they disconnect their side and it becomes a nuisance to keep calling . Ajio has to look into the customer time slot also for pick up since its our money which is stuck with them for damaged/wrong/misfit products... Ty