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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 4, 2025
Complaints 4154
Resolved
292
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3862
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 19

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S
Snehu jain
from Mumbai, Maharashtra
Dec 30, 2022
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Address: Bangalore

I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and also i haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket and order I'd is FN[protected]
Jan 4, 2023
Complaint marked as Resolved 
Refund received
AJIO customer support has been notified about the posted complaint.
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    B
    Beautyy
    Dec 26, 2022
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    Please quickly transfer refund money in my bank account.. Please improve this policy
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      R
      RACHANA N
      Dec 26, 2022
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      Hey, I had order the product on ajio Rs.2001/- as I didn't like it I intiated a return and the product was picked up at 21st dec 2022, but till now I haven't initated refund if I reach them through customer care some tell me it will be initated at 28th dec 2022 and some tell wait till jan 4th2023. please seek to this problem and resolve as soon as possible
      Order I'd: #FN[protected]
      Return I'd:#RT92513940
      AJIO customer support has been notified about the posted complaint.
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        A
        abhishek1509
        Dec 24, 2022
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        Duplicate product

        Address: bengaluru

        Hello, I purchased louis Philippe hoodie from ajio website, it's color got faded in a single wash. the product was fake it is barely 2 months old please help me with a product replacement or refund I purchased it on 22 October, after that, I wore only one day and kept it again I have taken it out and worn from 20 December and after 1 wash with water its color got faded away and it also has holes to it and it's stitches got worn off, i believe...
        +7 photos
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        praneetha_
        from Visakhapatnam, Andhra Pradesh
        Dec 23, 2022
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        I have paid ffor an order worth 1309. Amount has been debited but order has not been confirmed and i have not received any refund details.
        Order date : 23/12/2022
        +1 photos
        AJIO customer support has been notified about the posted complaint.
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        I'm facing the same issue. Please let me know if you received the refund.
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          N
          nirmit19
          from Nashik, Maharashtra
          Dec 23, 2022
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          Website: ajio.com

          The return of approx rs 2550/- clothes is not smooth at all. They are not scheduling the return as per our time slot at all.. And they attempt 3 times return and then it is not allowed. Their pick up agents come at their timings when we are not at home so it has become a big nuisance for me to return the wrong items also . I think myntra has much better and prompt services in cancellation or return and refund of products. If this issue is not resolved i will never buy any product from ajio nor recommend to my people. Thank u . And whenever i m calling customer care they disconnect their side and it becomes a nuisance to keep calling . Ajio has to look into the customer time slot also for pick up since its our money which is stuck with them for damaged/wrong/misfit products... Ty
          AJIO customer support has been notified about the posted complaint.
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            S
            Snehu jain
            from Mumbai, Maharashtra
            Dec 22, 2022
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            Website: Ajio

            I have not received my refund of amount 2500 for order I'd #FN[protected] which I have cancelled for
            i.e jacket. Please kindly process my refund as soon as possible.
            Jan 4, 2023
            Complaint marked as Resolved 
            Refund received
            AJIO customer support has been notified about the posted complaint.
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              T
              tanvideodhar
              from Taleigao, Goa
              Dec 22, 2022
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              AJIO randomly cancelled my orders and gave a reason as quality checks failed even though I can still see the items available on the website but now at 90% higher cost than when i placed the orders.

              This is definitely a reason for MRP mismatch and AJIO is fooling customers.

              I want my order, and if the company is saying defective then i want the defective order itself or else proof of this defect.

              I demand a compensation or a coupon to be able to reorder at the same price i initially bought it.
              AJIO customer support has been notified about the posted complaint.
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                W
                wertyuio
                Dec 21, 2022
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                Address: Bangalore
                Website: www.ajio.com

                Item was missing in the package. Please refund my money. Please 🙏 help me. I am your valuable customer
                AJIO customer support has been notified about the posted complaint.
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                  M
                  Misti1911
                  Dec 21, 2022
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                  Resolved

                  Refund Not Credited

                  Hey there, I had placed an order (FN[protected]) on AJIO on 23rd Nov 2022. And I didn't like 2 of the 3 products from my order. I have raised a return request (RT[protected] for the said products on 28th Nov 2022 with refund amount of Rs 1231.43. However, on 29th I received a refund of Rs 691.43 but the refund amount of Rs 540 for one of the items has not been credited to my account.
                  I have raised 2 complaints (COM[protected] & COM[protected])...
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                  R
                  Riya pundir
                  Dec 18, 2022
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                  Company is not deliver my order .and they also take money from me bt now they not pick up call and not deliver order
                  +1 photos
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                    R
                    Riya pundir
                    Dec 18, 2022
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                    Company is not deliver my order since 14 Dec and I called to them many times bt they cut my calls and not listen to me. I also payment for order before deliver . And now they just make fun of me . Everyday the send me the msg of out for delivery bt not deliver my order till now
                    +1 photos
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                      R
                      Rionaj
                      Dec 11, 2022
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                      I've ordered a particular item today the payment was successful but the order is not placed. I want my money back
                      AJIO customer support has been notified about the posted complaint.
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                        R
                        Rionaj
                        Dec 11, 2022
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                        Amount debited but order not placed

                        Website: Ajio

                        I ordered clothes today, the payment was successful but the order was not placed....
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                        A
                        Anushri Patil
                        Dec 11, 2022
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                        I forgot my ajio account password..I'm unable to login. Everytime it says wrong otp entered. Issue not resolved since year
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                          B
                          Bijin123
                          from Kasaragod, Kerala
                          Dec 10, 2022
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                          Address: Karnataka
                          Website: Ajio

                          I did my payement for rs 977 but my order was not confirmed. I want a refund.
                          +2 photos
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                            V
                            Vraj Mistry
                            Dec 8, 2022
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                            Website: www.ajio.com

                            My Order ID. FN[protected] got cancelled automatically on AJIO app. It's ridiculous that they accept an order and the payment for something they can't serve. Neither I have received any products, nor I have received any refund for the amount that I spent.

                            I could not infer until today when I called the customer care service to confirm my suspicions. If they wanted to cancel, they should have straight away cancelled/rejected the order request on Day 1, they just prolong such suffering and waste users' time

                            Their customer care agent also did not provide me any reason why the order was cancelled, I am still awaiting the RCA why this happened. Their app is too buggy.
                            +3 photos
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                              A
                              Abinson paul
                              from Kothamangalam, Kerala
                              Dec 7, 2022
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                              I ordered a jeans from ajio application with order I'd FN[protected].I got damaged product with yellow staine and with out price tag..i requested for exchange, courier agent could not take product because of no price tag.i contact customer service and not got a favaroble response.kindly do the needful.
                              AJIO customer support has been notified about the posted complaint.
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                                S
                                [email protected]
                                Dec 6, 2022
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                                I bought few products from Ajio on 25th August 2022 and due to size issue returned few of them. As per Ajio, return was completed on 6th, 9th and 10th September but till date amount is not credited to by account. I have connected with support multiple time and shared the Statement as well but till date no resolution.
                                I am attaching the screenshot of statement for reference.
                                AJIO customer support has been notified about the posted complaint.
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                                  R
                                  Rinki18
                                  from pune, Maharashtra
                                  Dec 6, 2022
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                                  Address: Banglore

                                  Ajio breaching customer information because of ajio I lost my 30k
                                  +1 photos
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