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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 13, 2025
Complaints 4157
Resolved
292
Unresolved
3865
Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 19

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M
Meenakshi Sandhu
from Gurgaon, Haryana
Jan 2, 2023
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I bought a product by looking at the image they put on their website. But they delivered me a different product. After that, I tried to put return request and their website was not working. I sent them the screenshots and then they put in a return request. Since then I am writing emails to them. In every reply, they give me one date and after that, I have to repeat the whole process. My product is worth 3499 INR. Money is stuck with them. Such poor management. My order id is #FN[protected].
AJIO customer support has been notified about the posted complaint.
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    S
    Snehu jain
    from Mumbai, Maharashtra
    Dec 30, 2022
    Resolved
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    I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and alsoi haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket. Order I'd FN[protected]
    Jan 4, 2023
    Complaint marked as Resolved 
    Refund received
    AJIO customer support has been notified about the posted complaint.
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      S
      Snehu jain
      from Mumbai, Maharashtra
      Dec 30, 2022
      Resolved
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      Resolved

      I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and also i haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket. Order I'd is FN[protected]
      Jan 4, 2023
      Complaint marked as Resolved 
      Refund received
      AJIO customer support has been notified about the posted complaint.
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        S
        Snehu jain
        from Mumbai, Maharashtra
        Dec 30, 2022
        Resolved
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        Resolved

        Address: Bangalore

        I have Cancelled my order worth 2499 of jacket whose refund is still pending from your end and also i haven't received any notification on my app regarding the refund of my 2499 amount which I have cancelled the product name is John players jacket and order I'd is FN[protected]
        Jan 4, 2023
        Complaint marked as Resolved 
        Refund received
        AJIO customer support has been notified about the posted complaint.
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          B
          Beautyy
          Dec 26, 2022
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          Please quickly transfer refund money in my bank account.. Please improve this policy
          AJIO customer support has been notified about the posted complaint.
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            R
            RACHANA N
            Dec 26, 2022
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            Hey, I had order the product on ajio Rs.2001/- as I didn't like it I intiated a return and the product was picked up at 21st dec 2022, but till now I haven't initated refund if I reach them through customer care some tell me it will be initated at 28th dec 2022 and some tell wait till jan 4th2023. please seek to this problem and resolve as soon as possible
            Order I'd: #FN[protected]
            Return I'd:#RT92513940
            AJIO customer support has been notified about the posted complaint.
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              A
              abhishek1509
              Dec 24, 2022
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              Duplicate product

              Address: bengaluru

              Hello, I purchased louis Philippe hoodie from ajio website, it's color got faded in a single wash. the product was fake it is barely 2 months old please help me with a product replacement or refund I purchased it on 22 October, after that, I wore only one day and kept it again I have taken it out and worn from 20 December and after 1 wash with water its color got faded away and it also has holes to it and it's stitches got worn off, i believe...
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              P
              praneetha_
              from Visakhapatnam, Andhra Pradesh
              Dec 23, 2022
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              I have paid ffor an order worth 1309. Amount has been debited but order has not been confirmed and i have not received any refund details.
              Order date : 23/12/2022
              AJIO customer support has been notified about the posted complaint.
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              I'm facing the same issue. Please let me know if you received the refund.
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                N
                nirmit19
                from Nashik, Maharashtra
                Dec 23, 2022
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                Website: ajio.com

                The return of approx rs 2550/- clothes is not smooth at all. They are not scheduling the return as per our time slot at all.. And they attempt 3 times return and then it is not allowed. Their pick up agents come at their timings when we are not at home so it has become a big nuisance for me to return the wrong items also . I think myntra has much better and prompt services in cancellation or return and refund of products. If this issue is not resolved i will never buy any product from ajio nor recommend to my people. Thank u . And whenever i m calling customer care they disconnect their side and it becomes a nuisance to keep calling . Ajio has to look into the customer time slot also for pick up since its our money which is stuck with them for damaged/wrong/misfit products... Ty
                AJIO customer support has been notified about the posted complaint.
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                  S
                  Snehu jain
                  from Mumbai, Maharashtra
                  Dec 22, 2022
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                  Resolved

                  Website: Ajio

                  I have not received my refund of amount 2500 for order I'd #FN[protected] which I have cancelled for
                  i.e jacket. Please kindly process my refund as soon as possible.
                  Jan 4, 2023
                  Complaint marked as Resolved 
                  Refund received
                  AJIO customer support has been notified about the posted complaint.
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                    T
                    tanvideodhar
                    from Taleigao, Goa
                    Dec 22, 2022
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                    AJIO randomly cancelled my orders and gave a reason as quality checks failed even though I can still see the items available on the website but now at 90% higher cost than when i placed the orders.

                    This is definitely a reason for MRP mismatch and AJIO is fooling customers.

                    I want my order, and if the company is saying defective then i want the defective order itself or else proof of this defect.

                    I demand a compensation or a coupon to be able to reorder at the same price i initially bought it.
                    AJIO customer support has been notified about the posted complaint.
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                      W
                      wertyuio
                      Dec 21, 2022
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                      Address: Bangalore
                      Website: www.ajio.com

                      Item was missing in the package. Please refund my money. Please 🙏 help me. I am your valuable customer
                      AJIO customer support has been notified about the posted complaint.
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                        M
                        Misti1911
                        Dec 21, 2022
                        Resolved
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                        Resolved

                        Refund Not Credited

                        Hey there, I had placed an order (FN[protected]) on AJIO on 23rd Nov 2022. And I didn't like 2 of the 3 products from my order. I have raised a return request (RT[protected] for the said products on 28th Nov 2022 with refund amount of Rs 1231.43. However, on 29th I received a refund of Rs 691.43 but the refund amount of Rs 540 for one of the items has not been credited to my account.
                        I have raised 2 complaints (COM[protected] & COM[protected])...
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                        R
                        Riya pundir
                        Dec 18, 2022
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                        Company is not deliver my order .and they also take money from me bt now they not pick up call and not deliver order
                        AJIO customer support has been notified about the posted complaint.
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                          R
                          Riya pundir
                          Dec 18, 2022
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                          Company is not deliver my order since 14 Dec and I called to them many times bt they cut my calls and not listen to me. I also payment for order before deliver . And now they just make fun of me . Everyday the send me the msg of out for delivery bt not deliver my order till now
                          AJIO customer support has been notified about the posted complaint.
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                            R
                            Rionaj
                            Dec 11, 2022
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                            I've ordered a particular item today the payment was successful but the order is not placed. I want my money back
                            AJIO customer support has been notified about the posted complaint.
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                              R
                              Rionaj
                              Dec 11, 2022
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                              Amount debited but order not placed

                              Website: Ajio

                              I ordered clothes today, the payment was successful but the order was not placed....
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                              A
                              Anushri Patil
                              Dec 11, 2022
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                              I forgot my ajio account password..I'm unable to login. Everytime it says wrong otp entered. Issue not resolved since year
                              AJIO customer support has been notified about the posted complaint.
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                                B
                                Bijin123
                                from Kasaragod, Kerala
                                Dec 10, 2022
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                                Address: Karnataka
                                Website: Ajio

                                I did my payement for rs 977 but my order was not confirmed. I want a refund.
                                AJIO customer support has been notified about the posted complaint.
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                                  V
                                  Vraj Mistry
                                  Dec 8, 2022
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                                  Website: www.ajio.com

                                  My Order ID. FN[protected] got cancelled automatically on AJIO app. It's ridiculous that they accept an order and the payment for something they can't serve. Neither I have received any products, nor I have received any refund for the amount that I spent.

                                  I could not infer until today when I called the customer care service to confirm my suspicions. If they wanted to cancel, they should have straight away cancelled/rejected the order request on Day 1, they just prolong such suffering and waste users' time

                                  Their customer care agent also did not provide me any reason why the order was cancelled, I am still awaiting the RCA why this happened. Their app is too buggy.
                                  AJIO customer support has been notified about the posted complaint.
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