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AJIO Complaints & Reviews

www.ajio.com
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Updated: Dec 13, 2025
Complaints 4157
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292
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 26

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S
sargam pahuja
Sep 13, 2022
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Not able to login

I am trying to login to the AJIO application through OTP method. OTP is detected properly, and then when i click "Start Shopping" button, I get error "Oops Something went wrong. Please try again later". I have tried multiple times but the error is not resolved. Please check....
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Vallabh Patil
from Sangli-Miraj & Kupwad, Maharashtra
Sep 11, 2022
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Address: Solapur

I ordered some clothes from Ajio but when I did the payment the amount got debited from account Rs 1596 . But order wasn't confirmed.plz help me with this
AJIO customer support has been notified about the posted complaint.
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    S
    shrikant Dasari
    from Gurgaon, Haryana
    Sep 11, 2022
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    Address: Pune
    Website: www.ajio.com

    As per your Ajio I have done the self ship return for the product with the Delhivery Direct order with
    AWB[protected] and product was delivered on 31 August, 2022.

    It's been more than 12 days since order received at ajio end but till date they not provided the refund against the return product .

    Order ID FN[protected]
    Return ID RT78296287
    Tracking ID AWB[protected]
    Courier service Delhivery

    Request you to provide refund against the returned item.
    AJIO customer support has been notified about the posted complaint.
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      A
      asifmohd2512
      Sep 10, 2022
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      I made a complain regarding my two failed transaction and amount was deducted twice of Rs 2073.91+2073.91 total Rs 4147.82 on 19 august 2022 at 05.03 pm and 07.20 pm, i got complaint number ID: COM[protected] which was promised to be resolved by ajio on 31.08.2022 and refund will be credited shortly but refund has not been credited yet into my account i called so many times to toll free number they said your issue will be resolved within a week but no response from there side then i complained to grievance officer email id then also same response is given to me thats why i am complaining here i am completly harrased and tortured because it is going on from more than 20 days and yet today refund not issued. Kindly issue my refund.
      AJIO customer support has been notified about the posted complaint.
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        N
        niharika talari
        Sep 9, 2022
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        I have ordered on 17th August in AJIO with paytm wallet, money has been debited but order was unsuccessful and i didn't get order id it's been more than 20 days now still didn't receive my refund. All the time they were asking for order id but i didn't get order id and i can't find the order in my orders history. Kindly resolve my issue as soon as possible
        Feb 7, 2023
        Complaint marked as Resolved 
        AJIO customer support has been notified about the posted complaint.
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          M
          Mukan singh
          Sep 9, 2022
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          Dear Sir
          AJIO. Customer service is very bad. I raised complaint on 26/08/2022 . The resolution date advised by AJIO is 5/09/2022& 09/09/2022 screen shot attached
          AJIO customer support has been notified about the posted complaint.
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            A
            Aryan0211
            from Hyderabad, Andhra Pradesh
            Sep 8, 2022
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            Address: 23-5-505 Near Bhu-Laxmi-Temple, Lal-darwaza, Sha-Ali-Banda HYD, TS
            Website: WWW.Ajio.com

            Hi Ajio My Name Is Aryan Saxena, And I Am From Hyderabad, I Recently Ordered A boots From Ajio Which Totally Came differently And Then Returned It On 29th Or August, the Pickup man came on 1of September and They Told I will Get Refund By 8th of September, As I Contacted Ajio And They Told Refund Will Be Initiated By 13th of September
            But I Doubt, Plsss Help Me To Get My Refund Back
            My Return Id : RT78799893
            AJIO customer support has been notified about the posted complaint.
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              B
              BhanuprakashChahar
              Sep 8, 2022
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              My account has been blocked by ajio without any specific reason or warning.
              AJIO customer support has been notified about the posted complaint.
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                K
                Kumar biswa
                Sep 7, 2022
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                Address: Regd Office: 3rd floor, Court House, Lokmanya Tilak Marg, Dhobi Talao, Mumbai CIN: U01100MH1999PLC120563

                Return attempt not made window closed_ take the order and refund my money

                Order I'd--FN[protected]
                AJIO customer support has been notified about the posted complaint.
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                  H
                  Hrk@2002
                  from Nashik, Maharashtra
                  Sep 7, 2022
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                  Website: Ajio

                  I had order for a product and had paid for a product online the order got cancelled but the money got debited from the account . Its been more than 3 days and I haven’t recived my money back . So I request u to refund my money as soon as possible.
                  AJIO customer support has been notified about the posted complaint.
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                    N
                    Nancyfdes
                    Sep 7, 2022
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                    I had placed order on 5th sept and today is 7th sept. Money is debited but order was not placed. Called customer care and also they mailed. They just saying wait for 48 hours. 48hours are already over and still no refund. Pathetic customer care. Ajio feels 48 hours are like a lifetime for them. If order is not replaced. I don’t know why are they not refunding yet. It’s easy to debit customers money then to credit it back to them. Proof attached
                    AJIO customer support has been notified about the posted complaint.
                    Sep 07, 2022
                    Updated by Nancyfdes                     Payment details

                    Sep 11, 2022
                    Updated by Nancyfdes                     Still not resolved. They have sent me 6 mails saying 48 hours and it’s 6 days now.
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                      H
                      Hina_1
                      from Delhi, Delhi
                      Sep 7, 2022
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                      Refund not initiated even in 35 days and delivered wrong product initially.
                      Order id: #FN[protected]
                      AJIO customer support has been notified about the posted complaint.
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                        H
                        Himanshi 123
                        Sep 7, 2022
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                        Hi
                        Ajio team has blocked my account and now the orders I placed I am not able to cancel or return it.
                        This is the scam they are doing with me and I have placed more than 6k of orders.
                        They are not unblocking the account and doing this scam by keeping our money with them.
                        AJIO customer support has been notified about the posted complaint.
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                          M
                          manpreetkv
                          from Mumbai, Maharashtra
                          Sep 7, 2022
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                          This is to bring to your kind notice, I placed an order -
                          Order ID FN[protected]Order placed on Wed, 31 Aug, 2022Order shipped to Manpreet, MUMBAI - 400074
                          This order originally was supposed to be delivered on 5th Sept 2022 . However every day the status is change. The latest updated show delivery date 8th Sept. Do you think it will be of any use when the festival is over?
                          AJIO customer support has been notified about the posted complaint.
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                            V
                            [email protected]
                            Sep 6, 2022
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                            Address: AJIO, c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore – 560068
                            Website: www.ajio.com/my-account/order-details?orderId=FN9567200928

                            I have ordered 2 Cotton Bed sheets from Ajio but when received them they are of very poor quality. So applied for return on the same day 14th August 2022 for Return. The was Scheduled on 29th August 2022 but strangely no one came or called us. The next day received a message that customer not available request to "reschedule or cancel" the return. With no other choice has to reschedule the pickup. Next pickup is scheduled at 3 September 2022 but again no one arrived for the pickup of return item. Again on 6th September 2022 the return order is cancelled saying that as if I changed my mind to cancel the request. All this is a big drama by Ajio cheating its customers. Order number: FN[protected]
                            AJIO customer support has been notified about the posted complaint.
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                              A
                              Anupama Upadhyay
                              Sep 6, 2022
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                              All of sudden my Account is blocked for 24 hours- i.e. on 5th Sept 2022!
                              I have made Rs 20, 000 purchase and I'm unable to track my orders. Please unblock my account or refund all of my money and take your product back.

                              This whole thing/process looks as if you have done this on purpose to cheat people and take their hard-earned money by fooling them by freely and fearlessly saying it's a Govt Policy even after knowing there is no such policy.

                              The information I have received from call support is that I have initiated a return because of which my account is blocked!
                              Firstly, the last return I initiated was in the month of April - it's 5 months now, after 5 months you are blocking my account too after making a new purchase!
                              Secondly, why should an account get blocked if one has initiated the return? isn't that part of service - exchange and return?
                              AJIO customer support has been notified about the posted complaint.
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                                D
                                DeepaliMarwah
                                Sep 6, 2022
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                                I had placed a return for my order order no #FN[protected] (3 items in total)
                                The return gets cancelled on its own near the pick up dates without any reason. On contacting AJio they have given excuses but no action has been taken.
                                For one of the items I am asked to self courier it saying that area is suddenly not serviceable but the other two items from the same brand and company are to be picked up! How is that possible?!
                                Now for the item to be picked up by them, even that has gotten cancelled again without any reason or any intimation. I'm unable to return any of the products!
                                This is very frustrating and such horrible customer service from Ajio!
                                AJIO customer support has been notified about the posted complaint.
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                                  N
                                  niharika talari
                                  Sep 6, 2022
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                                  Resolved

                                  I have ordered on 17th August in AJIO with paytm wallet, money has been debited but order was unsuccessful and i didn't get order id it's been more than 2 weeks now still didn't receive my refund. All the time they were asking order id but i didn't get order id and didn't show in my orders list
                                  Please resolve my issue as soon as possible
                                  Feb 7, 2023
                                  Complaint marked as Resolved 
                                  AJIO customer support has been notified about the posted complaint.
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                                    M
                                    meenakshi Mala
                                    Sep 6, 2022
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                                    Hey,

                                    I haven’t received my refund past 1 month.

                                    Please find below attached emails and text snapshot which i am receiving every time when i ve raised issue with new call supporter, supervisor and backend teams.

                                    They all are pathetic, they even don’t understand an emails and how and what they would have to respond on the same.

                                    I am never gonna use this app for clothing purpose. Very poor service and teams.

                                    I have alot mails, texts and complaint IDs aginst same, i you need each mails, text msgs snapshot i will provide.
                                    AJIO customer support has been notified about the posted complaint.
                                    View replies
                                    Did You Got Your Refund Brother, And What Was The Procedure, IT'S The Same Problem Of Mine Bro
                                    Reply
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                                      S
                                      Sidra_Mehtab
                                      from Kolkata, West Bengal
                                      Sep 6, 2022
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                                      I am unable to sign in to the app. I have to return an order and I cannot sign in, hence cannot return.
                                      AJIO customer support has been notified about the posted complaint.
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