AJIO Complaints & Reviews

I am a regular customer at AJIO and use to order cloths. As the app allows return if the cloth doesnt fit i was returning the cloths if i have fit issue.
Recently after i made purchase of 20k plus ruppes my account was blocked by AJIO. I want to return the cloths which are not as per fit and allowed as per policy. This is a fraudulent practise the account was blocked with no intimtion no information.

Terrible experience with ajio(*)(*). Never buy products from Ajio.
I had placed a return request for two products from ajio app. Pick up address I placed is Hyderabad same as delivery address but those ajio people changed the pick up address to Gujarat and Haryana. When I contacted the customer care through call and mail they are saying they can't cancel return as return policy was ended and I can't return it again and also they told me they can't change the address also. What should I do now? I had send them 5 mails and called them many times but the response is they can't do any thing. They are just saying product will be picked up. How can they pick up products from Gujarat and Haryana if the products are at Hyderabad, Telangana ? They are saying they can't change the address there is an issue with backend team. I[censored] have issues why are you making a customer suffer?
My return Ids: RT80323355, RT79845671
Order Id : FN[protected]

This is incredible 😡
i was ordered armani exchange belt on 11 feb order id was fn[protected]
i had issue with quality and i returned to next day.
until from that day i was waited for my refund and many times i call to customer for refund
now they cancelled their product which was given by them. this is annoying
do some respect to customer😑😑 i want my money back asap...

First return order RT77388264 placed on 16 August was cancelled automatically due to a system issue.

The second return ID : #RT78414943 placed on 26 August has still remained open. The reason is that the Pincode is not available for return service - strange enough because it was available for Delivery!

Anyways, I reached a nearby DTDC office (2kms away from home) on 12th September to return the product to their address (see below per attached Invoice) and was told by the DTDC office that they don't deliver to this address; second that the return address may not be valid anymore (Reliance office may have shifted). I spoke to the Customer Care team and escalated the issue to the Manager; I was told that I will receive a response in 2 business days.

Return Address:
Seller/Consignor:
RELIANCE RETAIL LIMITED
NO.26/13141516/117/118/127/11, REVENUE
ESTATE OF, SADHRANA VILLAGE GURGAON,
GURGAON, HR 122505

Over 7 business days, and I am still waiting for a response from the AJIO office.

I provided another alternative (via email) that I can carry the package at my work location (different pinched) and AJIO can arrange for it to be picked from there. There has been no response yet!!!

Anyways, I managed to ship the product back via DHL/Bluedart AWB [protected] on 17 Sept 2022 by paying Rs. 650/- and the package was rejected by the Consignee today (20 Sept 2022) without any reasons. Attaching the status of package.

Post all of the escalations, I received an AJIO Complaint # COM[protected] today. But nothing on what is going to be done about it.

I called AJIO Customer care again now and have been on phone for over 30 mins with no Manager available to help me. The message I am getting is to wait for another 6 days and someone will call me back.

Trying to explain that I am not going to wait any longer has not helped at all. Requesting your expert advice and intervention for this long standing issue.

Attached:
1. 6 emails showing my interaction with the AJIO Customer Care team
2. Airway bill status for the package being denied by AJIO warehouse
3. Invoice of the product purchased
4. DHL_BlueDart Shipment receipt
5. Active Phone call from today (20 Sept 2022)

I have returned a product and they are not transferring wallet balance to the the bank account.

Hi we have returned the product and after 10 days also there is no refund.

Order ID: #FN[protected]

Return ID #RT79529845

I am writing this complain because i am tired of emailing AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 4 September, Still the status is refund initiated from their side. I havn't got my amount back. I am calling them continuously . Their response is only computer generated voices. What the hell? I havn't got the money back...
My return id is #RT79249396. Total refund amount is 1864.03 rupees

Wrong products delivered to me in place of products I ordered and delivery pick up boy hadn't picked up the products and ajio customer care is not responding and I want my refund

Hi, Consumer Complaint
My Name Is Aryan Saxena, And I am From Hyderabad, My Refund From Ajio Was Initiated On 9th Of September, And Ajio Says That The Amount Has Been Sent To You Respected Bank Account, But I Didn't Got Any Amount From Ajio,
As I Went To My Bank, They Said that They Are Not Responsible For This Complaint, Kindly Contact To Ajio Customer Care,
I Think So The Bank Details Are Entered Wrong
And My Kindly Request Is To Cancel My Refund Amount From Bank and Transfer The Amount To My Ajio Wallet
My Return Id :RT78799893
Pls Ajio Cancel My Refund Amount From Bank And Send It To My Ajio Wallet, This Is My Only Request Ajio,
Plsss

Dear Team,

Order # FN[protected] initiated for return pickup and no once attempt for return Courier, post discussion with Customer Care Executive they have suggested us to return the courier to RIL - Ajio Surat GJJ17DCRIL, Rajhans Transport Nagar, Near Sanjivini Hospital, Village Chalthan, Taluka Palsana, District; Surat, Gujarat, India - 394305.

Return ID : RT76308198, RT76308118, RT76659649

The above details are return ID's and below are the Indian Postal Tracking ID's CA[protected]IN, CA[protected]IN .

No one Attempt for Courier Picking / I have sent couriers, but nobody is picking the same. Customer Care is not responding to emails not resolving the issues. Please consider this issue to help us.

Mobile # [protected], Alternate # [protected]
Email Id : [protected]@gmail.com

I purchased 2 puma shoes. They sent me the wrong product, so I went for the exchange option, but that wasn’t available. I returned the product, and they told me my refund would be initiated. It has been more than 10 days since the delivery guy took the parcel back, and I have yet to receive a refund. Please, sort this out.

I don't know what happen suddenly my account was logged out and i am not able to login again . I am having ajio wallet money (675) and 2 orders pending.please help me to solve this. I want my wallet money back as well as my orders. Please help

I've orderes and item from ajii and returned it, ajuo accepted my return and the item was picked up but now it's been more than a month and they are not refunding my money and not responding to my calls and emails

Ajio — Amount refund issue

I am writing this complain because i am tired of emailing AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 4 September, Still the status is refund initiated from their side. I havn't got my amount back. I am calling them continuously . Their response is only computer generated voices. What the hell? I havn't got the money back in my bank account.

I ordered a t-shirt on September 4th [Order ID FN[protected]] and payment for that was instantaneously debited from my card account.

I received an email on September 6th stating:
"We are sorry that we had to cancel the item(s) in your AJIO order due to unavoidable circumstances at our dispatch centre.
We will initiate a refund amount to your source account. The amount will reflect in your account by Wed, 14 Sep,...

COM[protected]: Pickup agent picked the product A but raised refund for different product B.
Now i am stuck with other product B for whom refund was raised after picking product A.

These dumbs have feel wasting time and efforts since last 50 days and not doing anything.

FN[protected]

Return id: RT75879338

I bought a jeans from ajio and it was smaller in size and I requested to return it about 15 days ago since then I tried to return it 3 - 4 times but every time in their application it says the pick up is attempted. But actually nobody attempted I didn't get any call or nobody came here to pick it up. I tried calling their customer care but couldn't connect and I tried sending mail to them but still no use.
Who am I going to ask the details?

My account got blocked for no reason. Can you help me unblock it ?

Every time I ordered something from ajio every single time I face some issues with either return or refund or delivery fraud.and there customer team is horrible they have most third class customer service.
There customer support team always sleeping they don't know even how to handle a customer.why people have to face this problem after giving so much money why people getting this kind of services

Yesterday my amount got deducted from my ajio wallet but I haven't received it in my bank account