AJIO Complaints & Reviews

Order Id- #FN[protected]
I ordered 1 footwear and 1 tshirt from ajio on 1st april 2022, the product was not delivered due to unknown reasons. No one contacted me for the delivery. No one attempted delivery. They started return on 12 th april. Initiated refund on 22nd April to my ajio wallet. I had paid some amount from ajio wallet and other was cash on delivery. I am waiting from a month for my order or refund but ajio customer service is worst. No response, no refund. Worst online shopping experience.

Plz return my product as per your policy as soon as possible.

I placed an order of (T-shirts and boxers) 1708.14-ruppe 0n Dec 2021 morning around 6:28 am

The payment was successful(through Mobiwik UPI) but when i was again redirected to the Ajio app for order confirmation there was no confirmation of the order, the order is not even showing under received order/pending payment/refund/processing .

And i was submitting my query through mail toAJIO customer support team and they asked Trasncation I'd, PG id nad bank statement too. However I was provided all details as per there requested .even though asking same things as above mentioned multiple times and they said we not found such Trasncation and now asking bout charge pay for particular Trasncation. So I approached to bank for the same they said not not heard such kind of that. Please help me to refund my amount and attcahed screenshot for reference

Return pick up not scheduled for my a/c [protected]@gmail.com
Ajio has looted my money and has sent poor quality product.
First they should do quality check and then they should allow for sale.

Poor app and poor people

I ordered red tape shoe and returned it the wishmaster came directly to my home saying pls return shoes from ajio I returned and he has bot updated or what ever the thing has happened I have not received refund I have all the proof of the complaint conversation they are not providing refund amd from their end they initiated again a new request for return how is it possible if product is picked up then again how it can be done amount is 971/- pls look into the matter

I have placed 2 order from levis from jio one was a jeans and another one was a jacket, for jeans the fit was not nice so i returned. But for the jacket, I ordered a red puffer jacket hut inspite they sent me a levis blue denim jacket. I immediately raised a complaint on their app for which the asked me for the images of wrong product, i shared the images and they picked my item. After 1 month they sent the same wrong item again and said that you have returned wrong product and didnot refund me. I got the package in a very dirty condition, they even removed the price tag along with it. I again raised the issue and they are continuously mailing me that they are working on the issue but its been 6 months that they have not refunded my money. Recently they sent me a mail stating that the return window has been closed. I have all proof that i have raised the return request within time. I raised soo many querries which is still showing unresolved in their application. (Eta 27dec 2021) Requesting you to kindly teach a good lesson yo ajio for theft and cheating with customer. Attaching all the proofs I raised the return because I received a wrong item. They have sent wrong item and not refusing to refund.

I am writing this post regarding the ajio Order ID# FN[protected].

I received the product on 14th April, 2022. The size was bigger and I have created an exchange order ID# EX[protected]. The exchange order was tried to be delivered to me by the delivery partner but he was not able to scan my old product and the product was not delivered. I intimated the same to the ajio customer care and they created a return order from their end. The return request was cancelled automatically after sometime without any confirmation. Again I called the customer care and they created another return request and it also got cancelled.
I was trying to return the product from the past 15 days and now the return window is closed.
I again reached out the customer care team and mailed the backend team explaining the issue, they are saying that the return window is closed and cannot take the product.
AJIO is failed to pick the product from the me even though multiple return requests created within the return window period, and now they say that return window time elapsed. What type of business is this ?.
Please take the product and refund the amount ASAP.

I purchased Sandals from ajio and due to the issue of size I returned them and after some days a agent has came and collected my pickup order and confirmed that pickup done
After many days passed by they re not updating the return accepted session and showing that partially refund initiated
This was bad behaviour of ajio
Please refund my amount ASAP
Return I'd #RT65616414
Order id #FL[protected]
Refund amount ₹521.71

Return pick up for the poor quality product has not been done.
It’s a loss of money for me.
With so much trust I bought the products,
But I was cheated by the poor quality.
Arrange for a return pick up order #FN[protected]

This is regarding my refund issue one from Ajio called me and said you have to do a payment 3 times and then you have to enter the amount you should get like that I paid 11, 000 Rs /- and there after they were not even responding please help me to get my money back.

My Order no.: FN[protected]. I have placed a order of four items on[protected], of which three of the items i have received and one other item which is showing out for delivery from[protected] has not been delivered yet. and when I Complaint about the issue to the ajio personnel they just issued me a complaint id. And I have also talked to their delivery partner (xpressbees), they said the order has been canceled by ajio personnels.

I have placed a order of four items on[protected], of which three of the items i have received and one other item which is showing out for delivery from[protected] has not been delivered yet. and when i talked about the issue to the ajio personnel they just issue a complaint id. and i also talked to their delivery partner (xpressbees), they said the order has been canceled by ajio personnels.

Ajio Order #FL[protected],

Sent a wrong product delivery. A jeans which is not as shown in Pictures or Ajio website, totally fake product. I paid ₹1919.00 for this Branded Jeans o[censored].S.Polo And I got the different one. Product was delivered in 3rd January, 2022 and still not getting satisfied answers and not getting resolutions for same .
Go for a strict action on Ajio. Refund my money and take back this wrong product from my side. That's it.

I have returned SUPERDRY - Sportstyle Crew-Neck T-shirt with Order# FL[protected] and Return ID : #RT58227363 on 6 Feb 2022. But till today AJIO is not refunded my money back. I have raised a number of complaints on AJIO customer care, every time they raise the complaint and ask for 7 days time to resolve the issue and after passing the days they close the complaint by themself. My complaint ID are -

1. Complaint ID COM[protected], Raised on 12th Feb 2022
2. Complaint ID COM[protected], Raised on 12th Feb 2022
3. omplaint ID COM[protected], Raised on 25th Mar 2022
4. Complaint ID COM[protected], Raised on 7th Apr 2022
5. Complaint ID COM[protected], Raised on 28th Apr 2022

This is the worst experience i have had with any of the ecommerce website. First, they take 7 days for resolving the issue and create new complaint and take another 7 days with same justification.

I had returned a pair of bangles on 6th April 2022 and they have reached their warehouse ( tracked via delhivery). It's been 4 weeks and my return hasn't been initiated. A complaint had been raised and it's resolution date has passed but still nothing has been done.

Their is no update. The customer care does nothing regarding it and doesn't connect to anyone having any authority.

Order ID : FL[protected]

I returned a track pant of amount 1239.83 but had to close my bank account because of personal reasons before the refund amount was processed. I even shared my bank statement with them as a proof that I haven't received any refund but they kept ignoring my requests. It has been 4 months ever since and I am still waiting for the refund.
Last 4 digit of Debit card : 9009
Transaction Date : 11/12/2021
Transaction Amount : 1239.83
Date and Amount refunded by the Merchant : 20/01/2022 12:04:01
ARN No:75503722021012951518631
Refund Reference Number: PSdFpY6lo0Eeyhw2FU4WadoA and 75503722021012951518631

My Ajio Account is blocked without giving me any information. I am not able to login my account and when I complained their executives told me that they too are not able to see my account details and they can't help.

I have my ordered 3 products from Ajio and now I am not able to exchange or return it.

And they are not ready to solve my problem also.

I placed an order Order ID #FL[protected]( SUPERDRY - Logo Print Pool Sliders ) on 27th March 2022 and there was a colour mismatch for the product.

So I placed a return request and waited for AJIO to respond. To my surprise, my return request was kept on hold for some time. When I connected with customer care they told this will get resolved in 2 working days ( multiple calls ).
Today the date is 28th April and there has been no resolution from their end and the return window has also been closed.

Also, without solving these issues AJIO is marking the issue as "RESOLVED" [attached screenshot]

This is such a pathetic service from a renowned organisation as AJIO.

please resolve this issue.

The latest complain id : COM[protected]

I have ordered 3 tshirts of teamspirit &dnmx brand, but i received wrong product(heels), so i have returned the product with all the tags, which was picked up on 4/4/2022 so please refund my money back

your customer care number is not working, dont make me to uninstall your app and go to the other online flatforms.

I returned the product with proper tags and they took it but they didn't refund my money after 15 days also.So please help me to get my refund.