AJIO Complaints & Reviews

I baughts some items before 1 week...and still many items from my shopping list are not delivered yet..

I haven't received my order, but it says order has been delivered and got the delivered message and email

I have no at all received it.and there is no contact details for delivery agent.

How rubbish is this.i have already paid through
UPI payment, are you playing with the customers

I want to raise a complaint against AJIO i have bought like 20-30k of shopping with them but i don't know why they blocked my account like this..what to do of items already ordered, if they want to block do it and don't let me order but allowing orders and not allowing return / exchange is wrong. I am not allowed to return the product which is not of my size.

My order for Fig Floral Print Top did not go through but amout of Rs. 421.07 was deducted by bank. Please try to re book my order or refund my money soon.

I have raised a return request - RT67833776
on 19th May'22 but hasn't been picked up yet. I raised this concern couple of times on helpline which helped in creating a complaint.
COM[protected]
No action taken when contacted via email, simply dumb people sending template email with no customer centric approach

I initiate a return in ajio a day after receiving the shoes now they said i need to self ship it. but since they only said after the return window days past they said they cannot accept anymore. I guess ajio is scamming buyer about their faulty and defective products. then i[censored] return it they will prolong it and they will blame you. this is unfair for as a consumer and liable customer

I have ordered footwear which costs bove 3000/-. I have raised return request on the day product was delivered. They are not picking the product and not even refunding my money. When ever I called the customer support, they are asking me to wait for 2 more days. Instead of resolving the issue they are repeating the story everytime.

My order id is FN[protected] and I placed the order of BRAND KB TEAM SPIRIT SHIRT BLUE CHECKS, 5-6 YEARS size which is cancelled by company without any information

I paid twice for one order first time I paid the amount got deducted but the product conformation wasn't received second time i had to pay again and I received the confirmation please refund me my first payment traction.
Transaction ID T2206011331522347040381
Mode - phonepe
Bank - Karnataka bank

Ajio blocked my account n I'm nt able to login or create a return request... I have new orders with me n they have blocked account after I received the order now what shud I do keeping the orders which don fit me there was no communication of the blocked account until I contacted the customer Care

I have placed an order of 20 items worth Rs.8997.42 from my google pay where AJIO requested me at 11.05 pm but it is showing that the order has not been placed. I would like a refund from your side or clarification at the earliest on this issue.
Thank you

I have ordered 6 kurtas and made a replacement of all the 6 kurtas as the size was not fit as expected. However the pickup attempted successfully on 27/05/2022 where i have received only 5 kurtas among 6. The issue is i have informed the delivery man that in this packages there are only 5 kurtas and the 6th kurta(AVAASA MIX N' MATCH- Woven Straight Kurta) is missing, he assured me that he will inform about this incident in his office and i will receive the replacement product on a later date. On 28/05/2022 another delivery man reached my place and asking me to hand over the product first then only he will deliver the replacement product of that 6th kurta. I immediately made a call to the previous delivery man, he is denying that pickup has been done for the 6th kurta. They are asking me to provide the cancellation OTP which i donot want to go with
Kindly please look after my issue on urgent basis.
Why should i cancel the delivery, i have already handover the old product on 27/05/2022 all the 6 products, untill i get confirmation mail from AJIO that the product got received to them i wont go for cancellation its clear.

I have received the product without the price tag but only a tag in which no price details were mentioned also it didn't contained the customer's original receipt. As the quality is very poor and doesn't fits me I wanted to return it but the delivery agent denied to take it saying the order has no price tag
What can I do in this case
Was it my fault ajio didn't checked if it had original price tag or not

Hi team, I have returned a product that I have purchased on Ajio and they did not initiate the refund
I contacted the customer care regarding the same and they are clueless as well. Please help

I Placed ajio return request on 23th may & return pick up promise date may30th But I haven't received any pick msg When will my product be pick up I want my refund i called many times bt not responding need refund I am literally frustrated from your service.can't wait anymore

Hi
I have ordered dresses from ajio. Size is too large so i have initiated the return. They are coming on holidays like Saturday and sunday . Who the hell will be there in office Saturday and sunday. Simply marking attempted pickup, customer care people are not responding properly. Please take the action. Otherwise why consumer complaints forum? Just to show off. You have not resolved my previous complaint also

I ordered superdry grey colored sweatshirt from Ajio on 25th March.
I received superdry grey colored sweatshirt, but design and pattern was different. So i return it and was picked up on 5th April and refund was promised till 22nd April. I never got any refund and when i raise a complaint with them, they said the seller said its a non Ajio product and they are keeping a follow up with them. It was funny because i also told them that its a superdry sweatshirt but product is different from what i ordered. I got a call 30th April that te refund will be initiated within 4 working days. When i asked them to send me an email for this, they told that i will get an email only after refund is processed. On 5th May i got a message on Ajio app that they have refused to initiate the refund due to their return policy.

I had ordered a Caprese sling handbag costing me RS 1748. The product had not been delivered to me yet but I had received message that it was delivered on 28th May 2022 at 7PM. I was at home. No delivery agent had called me or had come to my house. The order is prepaid.

I had complained to Ajio CUSTOMER care today complaint number COM[protected]. But the CUSTOMER agent didn't specify at all as to whether the order will be cancelled and i will be refunded, or the product tracked and will be delivered. .
Also the CUSTOMER care agent couldn't speak any language other than Hindi .
I find it unacceptable that such a big company as Ajio owned by a family who regularly showoff themselves as the richest in India get away with ### CUSTOMER service.
At the very least this company should be prohibited to do business in the non Hindi states untill they invest in a all inclusive CUSTOMER support. Also more important than this is the fact the CUSTOMER care agents don't have a clue on the company policy on wrongly delivered products. It seemed that the showoff company didn't have a policy in place to deal with this.
When I checked their company feedback page, I saw numerous similar complaints of prepaid orders not being delivered. Fake products being delivered etc. Too bad I didn't see it previously.

I bought a Nike precision 5 basketball shoes on ajio online shopping and they gave me a first copy of it. When I tried to return it they are saying that the colour is mismatched so we can't take it back.
My 3, 211 Indian rupees got dumped

Pathetic service provided to customers. Worst customer care service. I tried calling them but they have kept my number on hold mode. Also, I tried returning the product but the return window has already been closed prior the last date. And when contacted them regarding the same, they didn't give satisfactory reply and instead asked me to email the images of the product. Poor service providers!