AJIO Complaints & Reviews

The company never informed or warned me that due to lot of return my account could be blocked. There is nothing of this kind from their end. Never . Also whatever return I have is just due to size issue. Nothing else. Such incident of complete account block has never happened to me to any other e-commerce platforms. Now when this has happened and can't be opened the product they are not returning and items keep on delivering.

Even I asked delivery boy to cancel & return at door step only when i got to know about account block but he gave some excuses like I will have to go again so plz take this & apply return(when I told that my account is blocked he said it will be reopened again ). is this my fault?

Currently I am going through lot of mental trauma due to huge money stucked in recent Ajio orders(unfitted one)
I had already conveyed same through ajio customer care/Grievance line, but didn't get full support in terms of scheduling returns of all the items for which I attached respective bills.
I had already asked before order return period ends but it can be extended beyond that period if they responds lately. So, I won't be responsible for that.

I'm highly disturbed literally feeling cheated on.. can't explain since the amount is heavy. My most humble request that don't open account no issue but atleast accept my return and issue my refund asap.

Regards Srashti Doser

Dear Sir

This is in regard to Order id: FN[protected].

I had ordered 4 bedsheets from Ajio. 2 104 TC Goodhomes floral printed bedsheets and 2 Raymond Home 140 TC floral print cotton bedsheets.

I hardly opened the cover of one of the bedsheets and was not satisfied with the quality. The bedsheets were in plastic covers and hard paper covers displaying the photo of the bedsheets. Unlike other clothing it did not come with a typical price tag. The price tag was rather pasted on the cover. The bedsheets are in unused conditions.

I placed my request for return as I was not satisfied with the product quality. The executive came for pickup. He rejected 2 bedsheets claiming there are no price tags and 2 other claiming the colour of the product is not matching.

It is completely shocking that when they do not attach any price tag in bedsheet how can you expect the customer to return with the same. Further, they themselves write in the app that the colour of the product may differentiate from the one shown in the image and then you blame the customer for difference in colour. This is so absurd.

I had requested them to take this concern seriously and arrange for a pick up.

I have written mails to their customer care but everything went in vain. They are adamant to not accept the return and harass the customers.

Complaint No. COM[protected]

I placed an order from ajio my money has been debited but the order has not been placed i want my money back. please do the needful.

Hi, I purchased items worth Rs 3315.54 from AJIO and I paid the full amount via G pay. The amount is debited from my bank account but the order is not placed. I either want the refund or the order to be confirmed ASAP.

Amount is debited from my account but order is not placed please refund my money

I ordered a product in ajio and kept return and it was cancelled automatically by ajio and I kept once again return request
And no use
I contacted customer care they didn't responded Correctly and said to self ship my product

I ordered a few clothing items from ajio this afternoon. The amount has been deducted from my bank account but the order has not been placed. kindly look into this matter and refund the money

First of all i didn't even order the dress and some how it got delivered some misunderstanding my husband picked the order. When I raised a return for the same there was no phone call nothing just an automated message saying pick up got cancelled even though I was at home the whole day been following up on the same since it got delivered and it just shows return pick requested on 21 st May. And all I get from the good for nothing customer care is an scripted useless good for nothing reply without any resolution I have never faced any such thing with MYNTRA the best service I get from them and Ajio customer care is just for name sake no empathy no resolution nothing.

I ordered some products from the AJIO site and on May 13th the below product was delivered(screenshot attached). On May 14th I returned this product, return req:RT67370776 as the product is not good, it is not cotton as mentioned over AJIO Site. So you can see I returned within the defined time window for returning the product.
After that on May 25th I received a message saying Thank you for accepting the product and they cancelled my Return request. where as I did not cancel my return request. Imagine my surprise that I did not cancel my request and your site is forcing me to accept this rubbish product.

Post that I again reached out to Ajio CUSTOMER care, that day on of your CUSTOMER care executive said, he will place the return request my his side(2nd return request : RT[protected]. And again one more return was placed and I was assured that by June1st my issue will be resolved. On June 1st when no one picked the product so I again reached out to CUSTOMER care and then I was informed very rudely over the call by Mr Mohammed Sarfaraj that I have to ship this product as there are no logistics available to pick the product from my location. Question is when you can deliver the product why can't you pick the product?? so my issue remains unresolved.

Today I again called CUSTOMER care, Mr Shubham again informed the same info. SO You see I am helpless here.
Some thought on this entire fiasco :

1. Your site displays wrong info, CUSTOMERs buy the product and now CUSTOMERs are bearing all the pain, endless time over calls and also the hard earned money involved in buying this ### product.
2. You can deliver the product but can't pick it up, as informed by your CUSTOMER care guy that we have enough orders so we do not have people to pick the product.
3. it becomes my responsibility - CUSTOMERs responsibility to ship this product and then again may I have to follow up for my shipment money and then my refund as well. How convenient for you guys to say/ or do something like that.
4. How much time, energy I have wasted just to return this product now you can imagine. CUSTOMER should charge you for all this extra effort, how about that??
5. Will grievance team, be taking any action for all this failure and incompetency against all the people as due to them I am facing lots of issues?

Dear Sir/Ma'am,

This is to bring in your kind notice that i placed an order with ajio order id FN[protected], as soon as we received the order, the shirt was not as shown in the product description, its one pocket was missing and seemed to be torn moreover it was without any tag, so we placed return request for the same in an hour the very same day of delivery.
But today as the ajio delivery partner came to pick the return, due to tag not intact he refused to take it, we urged him to take it as it was delivered to us without any tag, but to no avail he left without the shirt.
So we request you to pick this return and ask the seller to refund us the amount.
Attached are the picks for your ready reference.

Yours Sincerely
Kanika Mahajan
[protected]

In ajio, I ordered linen shirt clothing of ₹1145
And the money got debited but wen i looked into the app i couldn't find the order it says no order placed. Please look into the issue and return my money back or place the order. I hope for a reply soon

I have cancelled one order and its been more than 15 days, i did not get refund

I have ordered 2 sandals from ajio on 21st April. And it get delivered on 26th April. But for some reason I want to return these items. But in the order page it is showing delivery delayed while its already delivered on 26th April. I am stuck in this problem since last month. I raised a complaint in customer care also but they didn't give any solution. So I want to register a complaint against ajio.

I baughts some items before 1 week...and still many items from my shopping list are not delivered yet..

I haven't received my order, but it says order has been delivered and got the delivered message and email

I have no at all received it.and there is no contact details for delivery agent.

How rubbish is this.i have already paid through
UPI payment, are you playing with the customers

I want to raise a complaint against AJIO i have bought like 20-30k of shopping with them but i don't know why they blocked my account like this..what to do of items already ordered, if they want to block do it and don't let me order but allowing orders and not allowing return / exchange is wrong. I am not allowed to return the product which is not of my size.

My order for Fig Floral Print Top did not go through but amout of Rs. 421.07 was deducted by bank. Please try to re book my order or refund my money soon.

I have raised a return request - RT67833776
on 19th May'22 but hasn't been picked up yet. I raised this concern couple of times on helpline which helped in creating a complaint.
COM[protected]
No action taken when contacted via email, simply dumb people sending template email with no customer centric approach

I initiate a return in ajio a day after receiving the shoes now they said i need to self ship it. but since they only said after the return window days past they said they cannot accept anymore. I guess ajio is scamming buyer about their faulty and defective products. then i[censored] return it they will prolong it and they will blame you. this is unfair for as a consumer and liable customer

I have ordered footwear which costs bove 3000/-. I have raised return request on the day product was delivered. They are not picking the product and not even refunding my money. When ever I called the customer support, they are asking me to wait for 2 more days. Instead of resolving the issue they are repeating the story everytime.