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Updated: Dec 4, 2025
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Bad 😕 It seems that AJIO has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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AJIO reviews & complaints page 48

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J
Janu7471
Apr 30, 2022
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Address: SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout Bengaluru Bangalore District Karnataka India 560068

I purchased Sandals from ajio and due to the issue of size I returned them and after some days a agent has came and collected my pickup order and confirmed that pickup done
After many days passed by they re not updating the return accepted session and showing that partially refund initiated
This was bad behaviour of ajio
Please refund my amount ASAP
Return I'd #RT65616414
Order id #FL[protected]
Refund amount ₹521.71
+1 photos
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    S
    Sudhaprakash08
    from Bengaluru, Karnataka
    Apr 30, 2022
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    Return pick up for the poor quality product has not been done.
    It’s a loss of money for me.
    With so much trust I bought the products,
    But I was cheated by the poor quality.
    Arrange for a return pick up order #FN[protected]
    AJIO customer support has been notified about the posted complaint.
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      Karthikeya7664
      Apr 30, 2022
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      This is regarding my refund issue one from Ajio called me and said you have to do a payment 3 times and then you have to enter the amount you should get like that I paid 11, 000 Rs /- and there after they were not even responding please help me to get my money back.
      AJIO customer support has been notified about the posted complaint.
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        B
        B kas
        Apr 29, 2022
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        My Order no.: FN[protected]. I have placed a order of four items on[protected], of which three of the items i have received and one other item which is showing out for delivery from[protected] has not been delivered yet. and when I Complaint about the issue to the ajio personnel they just issued me a complaint id. And I have also talked to their delivery partner (xpressbees), they said the order has been canceled by ajio personnels.
        AJIO customer support has been notified about the posted complaint.
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          B
          B kas
          Apr 29, 2022
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          I have placed a order of four items on[protected], of which three of the items i have received and one other item which is showing out for delivery from[protected] has not been delivered yet. and when i talked about the issue to the ajio personnel they just issue a complaint id. and i also talked to their delivery partner (xpressbees), they said the order has been canceled by ajio personnels.
          AJIO customer support has been notified about the posted complaint.
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            A
            anups100
            from Gangakhed, Maharashtra
            Apr 29, 2022
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            Ajio Order #FL[protected],

            Sent a wrong product delivery. A jeans which is not as shown in Pictures or Ajio website, totally fake product. I paid ₹1919.00 for this Branded Jeans o[censored].S.Polo And I got the different one. Product was delivered in 3rd January, 2022 and still not getting satisfied answers and not getting resolutions for same .
            Go for a strict action on Ajio. Refund my money and take back this wrong product from my side. That's it.
            AJIO customer support has been notified about the posted complaint.
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              A
              ajayytomarr
              from ROHTAK, Haryana
              Apr 28, 2022
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              I have returned SUPERDRY - Sportstyle Crew-Neck T-shirt with Order# FL[protected] and Return ID : #RT58227363 on 6 Feb 2022. But till today AJIO is not refunded my money back. I have raised a number of complaints on AJIO customer care, every time they raise the complaint and ask for 7 days time to resolve the issue and after passing the days they close the complaint by themself. My complaint ID are -

              1. Complaint ID COM[protected], Raised on 12th Feb 2022
              2. Complaint ID COM[protected], Raised on 12th Feb 2022
              3. omplaint ID COM[protected], Raised on 25th Mar 2022
              4. Complaint ID COM[protected], Raised on 7th Apr 2022
              5. Complaint ID COM[protected], Raised on 28th Apr 2022

              This is the worst experience i have had with any of the ecommerce website. First, they take 7 days for resolving the issue and create new complaint and take another 7 days with same justification.
              AJIO customer support has been notified about the posted complaint.
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                V
                Vaishali Alwadhi
                Apr 28, 2022
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                I had returned a pair of bangles on 6th April 2022 and they have reached their warehouse ( tracked via delhivery). It's been 4 weeks and my return hasn't been initiated. A complaint had been raised and it's resolution date has passed but still nothing has been done.

                Their is no update. The customer care does nothing regarding it and doesn't connect to anyone having any authority.

                Order ID : FL[protected]
                +2 photos
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                  P
                  Prince_Sangwan
                  from Gohana, Haryana
                  Apr 28, 2022
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                  Address: House no 332, devi nagar gohana

                  I returned a track pant of amount 1239.83 but had to close my bank account because of personal reasons before the refund amount was processed. I even shared my bank statement with them as a proof that I haven't received any refund but they kept ignoring my requests. It has been 4 months ever since and I am still waiting for the refund.
                  Last 4 digit of Debit card : 9009
                  Transaction Date : 11/12/2021
                  Transaction Amount : 1239.83
                  Date and Amount refunded by the Merchant : 20/01/2022 12:04:01
                  ARN No:75503722021012951518631
                  Refund Reference Number: PSdFpY6lo0Eeyhw2FU4WadoA and 75503722021012951518631
                  AJIO customer support has been notified about the posted complaint.
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                    L
                    LipiA
                    Apr 28, 2022
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                    My Ajio Account is blocked without giving me any information. I am not able to login my account and when I complained their executives told me that they too are not able to see my account details and they can't help.

                    I have my ordered 3 products from Ajio and now I am not able to exchange or return it.

                    And they are not ready to solve my problem also.
                    AJIO customer support has been notified about the posted complaint.
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                      S
                      suneetJ
                      from Cuttack, Odisha
                      Apr 28, 2022
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                      I placed an order Order ID #FL[protected]( SUPERDRY - Logo Print Pool Sliders ) on 27th March 2022 and there was a colour mismatch for the product.

                      So I placed a return request and waited for AJIO to respond. To my surprise, my return request was kept on hold for some time. When I connected with customer care they told this will get resolved in 2 working days ( multiple calls ).
                      Today the date is 28th April and there has been no resolution from their end and the return window has also been closed.

                      Also, without solving these issues AJIO is marking the issue as "RESOLVED" [attached screenshot]

                      This is such a pathetic service from a renowned organisation as AJIO.

                      please resolve this issue.

                      The latest complain id : COM[protected]
                      +4 photos
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                        M
                        madhu itagi
                        from Bengaluru, Karnataka
                        Apr 27, 2022
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                        I have ordered 3 tshirts of teamspirit &dnmx brand, but i received wrong product(heels), so i have returned the product with all the tags, which was picked up on 4/4/2022 so please refund my money back

                        your customer care number is not working, dont make me to uninstall your app and go to the other online flatforms.
                        AJIO customer support has been notified about the posted complaint.
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                          B
                          Bindu_05
                          Apr 27, 2022
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                          I returned the product with proper tags and they took it but they didn't refund my money after 15 days also.So please help me to get my refund.
                          AJIO customer support has been notified about the posted complaint.
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                            B
                            bavithira
                            from Chennai, Tamil Nadu
                            Apr 26, 2022
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                            I have ordered 6 items from AJIO on 24th April worth Rs.1424. The amount tis debited from my bank through net banking,
                            But the order is not placed. Still I didn’t received any refund. Kindly review the transaction details and please initiate my refund ASAP.
                            +1 photos
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                              S
                              Sanjana Satish
                              Apr 25, 2022
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                              Not able to place order

                              Address: Bengaluru

                              My ajio app is not working since 4days. Whenever I open the cart the app crashes and it shows we are updating our prices and it keeps on refreshing the page and gets stuck. This is such a big bug in your software and it's a shame that developers have still not able to fix this issue. I have raised the complaint and all I get to hear is wait for 4-5days. Or update the app. But my app is up-to-date and i have even reinstalled the application....
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                              M
                              Molletiumesh
                              Apr 24, 2022
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                              I have placed an order on 17 March 2022,
                              Order No: #FL[protected]
                              Mobile no: [protected]
                              Company can contact me at [protected]

                              In that order, 2 items were not delivered till now.
                              AVAASA MIX N MATCH * 2 Units

                              it's been more than a month, and items are not delivered, nor i am able to cancel the order as it's showing processing.
                              I have called AJIO customer care 10+ items, but no resolution given.
                              If i don't get a refund i will proceed with a complaint to consumer court and sue the company with penalty charges for the harassment they caused.
                              AJIO customer support has been notified about the posted complaint.
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                                Adi manikantareddy
                                Apr 24, 2022
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                                Address: Srikakulam ragolupeta pincode-532484

                                My name - sathireddy
                                My complaint from last 3 months onwards till not resolved
                                My registration number-[protected]
                                [protected]@gmail.com
                                I purchased adidas crew neck sweatshirt size -(L)order id(FL[protected])dated[protected]
                                I have size issue with this product.. I created return to exchange the product with size-(M)orderid(EX[protected])
                                I got the exchanged product within 5 days but i got different product that product brand name jackjones t shrit
                                So I Create the return request & shared the pictures also .within 3 days my return request as been accepted.. after one week company told that product is nonAjio product so unable processing the refund says the ajio company reshipped the that nonajio product
                                Please help on this i want original product or my money thats it…
                                I dont accept that reshipped product..
                                Take strict action on company AJIO
                                AJIO customer support has been notified about the posted complaint.
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                                  J
                                  jaikishan_reliance
                                  from Erode, Tamil Nadu
                                  Apr 24, 2022
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                                  Address: online

                                  Return ID : #RT63082252 / Order# FN[protected](4 Items) also Return ID : #RT63946000 / Order# FN[protected](3 Items)

                                  Amount is 630.00 + 539.00 (partially refund to source Rs.111.86)
                                  both the payment are not refunded to the source.

                                  Total refund amount is Rs1169.00/- but refund at source is only Rs.111.86.
                                  feel cheated. Never go for online shopping they can cheat you easily. they transfer the amount to their own source with limited period validity which we wont know when will it lapse.
                                  AJIO customer support has been notified about the posted complaint.
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                                    A
                                    Astarland Khyllep
                                    Apr 23, 2022
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                                    I order Rosso Brunello Shoes on 10th jan 2022 vide order no #FL[protected] through ajio .com for Rs 6269/- and the same has been initiated for return the same day, but the delivery boy took it and return the item after three days and told my maid that the price tag is missing, then after formally complain many times to ajio and they initiate the return on 28th march and they wrongly pickup on12th march 2022 vide return id #RT60807228 and on 29th march2022, i received an SMS that a refund has been initiated andit will be reflected in my accountnwith in next 5 - 7 business days but i have not received till date..
                                    AJIO customer support has been notified about the posted complaint.
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                                      A
                                      Annu Uppal
                                      Apr 23, 2022
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                                      Have been trying to return a dress from last two months. Not sure whats taking so long for Ajio to just arrange a return pickup?? Every-time customer service representative give some information, some excuse and a new date to be resolved. The complaint then gets closed in two days without resolving the issue.
                                      The order id is FN[protected]. Have been following through email and phone but in vain.
                                      AJIO customer support has been notified about the posted complaint.
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