AJIO Complaints & Reviews

Hi,

I have ordered Large size Tshirt from Ajio but got Medium size and I have returned it but still it's telling that it's not received my return product is with delivery company.

It's very frustrating and not expect this kind of service from Reliance brand.

Return ID is RT58362918

Thanks
Priti

I had given the wrong address by mistake. I called customer care for assistance. He said he cannot change the address ( which I understand) not even cancel. He asked me to cancel when the parcel comes. The delivery person just left the parcel with the guard and went away. To this customer care person's response was - It's your headache. I have the recording of the call as well. I want to cancel the remaining products, but the delivery men are just leaving the parcel with the guard. Never has this happened with any online service. This was the worst experience ever. I want to cancel the remaining products.

I ordered a few items, had some reward points which I used and the rest amount I paid by G pay, the amount got debited but the order has not been placed and now my reward points are also zero so they have used both my reward points and Google pay money but have not taken my order. I took a lot of time to select an order so I want the order confirmation since I've already paid, need my exact order asap

These people has the most pathetic CUSTOMER service. My return id "#RT57610801. The product was picked up but was not been updated in the app. The Ajio team is saying they didn't picked the product. Then who did. The delivery guy asked me the otp and I also confirmed before giving him the product. Now the Ajio team is saying it's not us
What the hell is going on here? I have waited for the return to be done for more than 20 days and now this. Please help me sort it out. I also shared the screenshot of the pick up message through mail to these ##. I have the Cctv footage of the guy who picked and left with my order.

Its been a month i m not getting my refund i ordered 1 jeans and due to some reason i returned it as its original packing i called more than 10 times on coustomer care but every time they are saying it will take couple a days to resolve your problem but they r doing nothing about my refund plz help me regarding this issue
my return id is RT 56257292
thanks

I orderd 2 items on 5th feb 2022. I did'nt received any of my items, it was showing "delivery unsuccessful - return complete". But i never cancelled the orders and i havent even received any call or text regarding the remaining orders. So where is my refund for these four items?? I want my items delivered or else refund of my items

I ordered NETPLAY TSHIRT but my money deducted order not confirmed.till today i didn't received my money.

I placed an order for Michael Kors shoes of Rs.12512 on Jan 17. The product is in packed condition since Jan 18 and they have not delivered the product and neither or they cancelling my order or providing a refund. They are simply extending resolution dates. I wrote to the grievance officer as well and no action has been taken from him.
There is no hierarchy. They are so casual about our problem. They extend the resolution date and keep telling me to wait until the resolution date and are not taking any action. I do not understand what’s the issue. Either they give me the product or refund the money. This looks like a big scam from AJIO where they take customer s money, neither give the product nor refund the money. Who is responsible? Whom should we talk to?

On JAN 31 (11 58 pm) i had placed and order worth 1416 paid order amount advancely(phonepe) TOTAL[protected] UPI 3RS MAHA CASHBACK 81RS AJIO POINTS) after paying the amount in ajio appFEB 1 (12 01 am) its showed a messge "HANG ON WE ARE EXPERIENCING HEAVY TRAFFIC TRY AGAIN AFTER SOME TIME"
so i checked after some time there are no traces that my order has placed or not but my amount debited from bank. I raised a request to customer care but no response saying we are trying our level best but still not solved.
Ajio team kindly solve my issue as soon as possible

STOP SAYING THAT OUR TEAM IS TRYING TO SOLVE YOUR ISSUE.
How long your team will solve the issue and i have sended all the proofs to your customer care also still no response from AJIO.
NO RESPONSE FROM AJIO STILL SAYING OUR TEAM IS TRYING TO SOLVE ::(

Hi Team,

I am fed up reaching out to Ajio's customer care team, hence reaching out to you for your kind support with a hope that the long pending issue will be resolved.

Compliant 1:
I have written several emails to Ajio customer care team to initiate a transfer of Rs. 2000 approx from my Ajio Wallet to my bank account as I am unable to do the same from the UI. I requested several times, but the customer care team sends me a copy pasted reply without reading my email. This issue is pending since last 6 months and no resolution has been provided by Ajio and its customer care team.

Complaint 2:
I dropped an email to change the mobile number linked to my Ajio account but no response has been received from Ajio and its team.

Request you to help me get my balance transferred to my bank account on priority as it is the money I spent on purchases. It is not earned through any coupons or offers.

Regards,
Priyanka D N

I bought a jacket from Ajio Online store for 5300/- rupees on 14-Jan-2022, unfortunately the quality of the product was not good as expected therefore i requested the return on the same day it was delivered.

Till date no body came to pickup the product, on the other hand i am receiving automatic calls from ajio store which says thah "Attempts was made to pickup but unable to pickup therefore if you want ajio to rettempt the pickup please dial 1".

but the fact is no one has come to pickup and they are making fake attempts, i already raised a complaint to ajio against this issue but did not get a positive response, i would appreciate if i could get help in this matter.

Thank you
Naimat
[protected]
[protected]@gmail.com

I have not received a product and showing delivered. I have compliant 3- 4 times. Two times Ajio customer care executives call me and assured me of investigation within a given point of time. But that was all false excuses as the last date came they just close the complaint without any resolution.
I am very much disappointed by the service you provide to the customers.
Its not about that product I just want to complaint about the problem i have faces so far.
Most of time I do online shopping from 1 decade this the 1st time that I faced a problem and did not get resolved.
I am giving you details of the order but I am hopeless this time also.
Order Id-FL[protected] contain 2 product, 1 I have received
Blue AKS kutra i have not recieved.

Pls change my adress for delivery order no.[protected],[protected],[protected]
Old Adress:
Sharon, Kodagulatti, Hosahalli road, Bengaluru, Karnataka, 562157(pin)
Present adress:
Domestic gate, Air Force Station, Yelahanka, Bengaluru, Karnataka,
560063 (pin)

I received the wrong product . So i return that product after their approval i return that product & my Return Id #RT57666031 After pickup they didn't update anything

I am writing this complaint because I am tired of emailing and contacting the AJIO customer care team. Worst experience ever with AJIO. I have returned my product nicely with all labels and tags on 2nd Feb 2022. Still the status of Return pickup completed on 2nd feb from their side. I haven't got my amount back. I am contacting the team continuously and they are making a fool of me by saying due to covide-19 customer service will be affected. What the behaviour this is.What the hell? .if the ajio will not take the action on it i will take my legal action.so its my request please give my money back

On jan 31 (11 58 pm) i had placed and order worth 1416 paid order amount advancely(phonepe) after paying the amount in ajio app (feb 1 12 01 am) its showed a messge "HANG ON WE ARE EXPERIENCING HEAVY TRAFFIC TRY AGAIN AFTER SOME TIME"
so i checked after some time there are no traces that my order has placed or not but my amount debited from bank. I raised a request to customer care but no response saying we are trying our level best but still not solved.
Ajio team kindly solve my issue as soon as possible

STOP SAYING THAT OUR TEAM IS TRYING TO SOLVE YOUR ISSUE.
How long your team will solve the issue and i have sended all the proofs to your customer care also still no response from AJIO.

I am eshwar i purchased a prodct on AJIO of amount 1319 /- rs and I returned the product and till today i didn't get any response from AJIO and they are always delaying my refund by telling some silly reasons, and they gave me a refund reference number RRN[protected]

Order ID : FL[protected]
Return ID : RT55519753
Price : 1319.67 Rs
Product : Slim fit jogger jeans with Adjustable draw strings
Refund reference number :[protected]

I HOPE YOU WILL HELP ME GET MY REFUND BACK PLEASE 😌

I have paid money to shopping site ajio on 31st jan 2022 through google pay upi.money got debited from my side, payment was successful but when i ask for refund they denied that they are unable to track debited amount and asking for pgid number or contact your bank .i have attached receipt of my transaction .plz refund my money.

I ordered a shirt on 31st Jan but the order was not confirmed.However money has been deducted for the same. I'm requesting for the refund for several days.I haven't received it yet.Now they says that the refund has already initiated..THEN WHERE IS IT??
If you had initiated the refund normally ( in genuine apps) It will take less than 3 days..
To the ajio team members who is reading this
Frauds give me my money back!!!

FL[protected] - Order ID. I ordered a sweatshirt from Ajio on 25/12/21. The product was delivered to me on 30/12/21 but still it is showing not delivered in the app and I can’t return it now. I’ve been calling to cx care after every 48 hours but issue still persists. I’ve shared product pics and invoice over email too still my issue hasn’t been resolved. I haven’t seen such pathetic service from any company. Every time I talk to cx service reps they tell me to wait for 48 hours. AJIO doesn’t value people’s time neither AJIO respects its customers. The most disgusting service ever.

I purchase adidas t-shirt in xxl size due to size issue i exchange it but in exchange order they send me wrong product. So i return that one on 25th October 2021. Now after 4 months they are not giving me my money.